Travel Trade Weekly proudly enjoys readers on average per day
29 SEPTEMBER 2012
The Address The BLVD Unveiled Emaar Properties PJSC has launched The Address The BLVD, a five-star premium hotel and serviced residences, in its flagship mega-development Downtown Dubai.
ISSUE 151
InterContinental Hotels Group (IHG) has signed an agreement with Al Madina Real Estate Development to open a 442-room Crowne Plaza Resort in Ras Al Khaimah, marking the brand’s debut in the UAE.
04 Air Arabia to Serve Erbil Air Arabia is to launch services to Erbil, its second destination in Iraq and 76th worldwide.
08 IN THIS ISSUE MARKET UPDATE
02
ACCOMMODATION
03
AIR NEWS
07
INTERNATIONAL
10
WHO’S MOVED
11
TRAVEL TALK
12
AGENT’S CORNER
13
TRAVEL CHANNELS
14
RENDEZVOUS
15
NEWS & EVENTS
16
IHG to Open First Crowne Plaza Resort in the UAE
3
2
MARKET UPDATE
TRAVEL TRADE WEEKLY MANAGING EDITOR Mary Kammitsi mary@traveltradeweekly.travel
Dubai and Abu Dhabi Hotel Rates Grow Double-digit Travellers’ confidence has returned to much of the Middle East and North Africa region and hotel prices rose accordingly during the first half of the year (H1), based on Hotels.com’s latest Hotel Price Index.
JOURNALISTS Stefanie Saghbini Rita Kasziba Dominique Christou SALES & MARKETING Maria Demetriadou Derek Lainsbury DESIGN & LAYOUT Elena Stylianou DIRECTORS Andreas Constantinides Mary Kammitsi HEADQUARTERS T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia, 1308, Cyprus Tel: +357 22 021607, Fax: +357 22 210466 WEBSITE www.traveltradeweekly.travel EMAILS info@traveltradeweekly.travel sales@traveltradeweekly.travel editorial@traveltradeweekly.travel
MENA EXCHANGE RATES Accurate as of
28/09/2012 Currencies shown in red are fixed against the US Dollar
COUNTRY
CURRENCY
1USD=
UAE (AED)
Dirham
3.67
Egypt (EGP)
Pound
6.10
Saudi Arabia (SAR)
Riyal
3.75
Lebanon (LBP)
Pound
1,505.50
Bahrain (BHD)
Dinar
0.37
Jordan (JOD)
Dinar
0.71
Syria (SYP)
Pound
67.90
Kuwait (KWD)
Dinar
0.28
Qatar (QAR)
Riyal
3.64
Oman (OMR)
Rial
0.38
Tunisia (TND)
Dinar
1.57
Morocco (MAD)
Dirham
8.60
Iran (IRR)
Riyal
12,250.00
Yemen (YER)
Rial
215.41
Algeria (DZD)
Dinar
79.57
Libya (LYD)
Dinar
1.25
F
ollowing the negative impact of the Arab Spring in 2011, during the sixmonth period, global recovery gathered pace and resulted in a four percent increase in hotel rates, marking the first time in five years, that travellers paid more on average for their hotel rooms in all parts of the world. “The hotel industry bounced back in the first half of this year from a number of natural and political crises in 2011 and it is encouraging to see growth in the sector,” commented David Roche, president, Hotels.com. “While initially it may not seem good news for consumers, hotel prices are still only around their 2005 level, representing great value for
travellers when both wages and other prices have risen considerably,” he added. Based on the statistics, Muscat is the third most expensive city for UK travellers, following Monte Carlo and Rio de Janeiro, although the Omani capital experienced a 25 percent drop in rates compared to the same period in 2011. Meanwhile, room rates in Dubai and Abu Dhabi grew at an accelerated rate of 21 and 12 percent respectively. According to Roche, the first six months of the year have proved a promising start for most hotels, however, the second half of the year, with increasingly mixed economic signals, will be interesting to watch.
Investment Finalised for Souk Okaz Saudi Commission for Tourism and Antiquities (SCTA) has concluded an investment study of the land area assigned for Souk Okaz, Taif city, after it received the complete land dedicated for the site measuring over 1,000ha from the authorities. Additionally, this year will witness the inauguration of Souk Okaz tent which is funded by the Saudi Bin Laden Group at a cost of SAR40 million (USD10.67 million). The project will comprise of three parts. The first part represents the main building itself, which will include a first floor and will feature a 3,061-seat capacity, 300 of which will be exclusive to women, 2212 for men, and 280 for VIPs. This will also include adjoining waiting rooms, offices and support service areas, and halls for conducting lectures and events. The second part of the project includes 10 towers spread over the main building, with a few consisting of electro-mechanic systems needed to run the main building. Souk Okaz tent itself forms the third part of the project, which will cover the entire main building including the area opposite the Okaz Rock.
29 SEPTEMBER 2012
Accommodation
The Rezidor Hotel Group Partners with Regent Hotels and Resorts The Rezidor Hotel Group has signed a long-term strategic alliance agreement with Regent Hotels and Resorts (RHR), whollyowned by Formosa International Hotels Corporation, to jointly develop and operate Regent hotels in Europe, the Middle East, and Africa. Under the terms of the agreement, The Rezidor Hotel Group will exclusively develop and operate Regent properties in Russia and the CIS countries, the Baltics, and the Middle East and Africa, and, alongside RHR, will develop and operate hotels in the rest of Europe. Meanwhile, RHR will continue to operate existing Regent hotels across the continent. Commenting on the agreement, Steven Pan, chairman, RHR, said, “Our cooperation will further strengthen our growth strategy while RHR continues to focus on unique hotel residential mixed, use projects in the region. Together, we hope to significantly increase the Regent hotel portfolio and international network.”
29 SEPTEMBER 2012
WEEKLY NEWS
3
IHG to Open First Crowne Plaza Resort in the UAE InterContinental Hotels Group (IHG) has signed an agreement with Kuwaiti-owned Al Madina Real Estate Development to open a 442-room Crowne Plaza Resort in Ras Al Khaimah, marking the brand’s debut in the UAE. Scheduled to open in 2015, the resort will be located on the manmade Marjan Island, giving it the ideal seafront location. Spanning over 18,000m2, it will feature nine food and beverage outlets, a spa, fitness centre, beauty salon, nursery, an indoor souk, and six state-of-the-art meeting rooms. “The Marjan Island development is set to become an exciting destination, and it is the perfect setting for our first Crowne Plaza Resort in the UAE,” noted Pascal Gauvin, chief operating officer, India, Middle East and Africa, IHG, adding that the resort is expected to become a new benchmark for the brand.
4
WEEKLY NEWS
Accommodation
Sunrise Grand Select Arabian Beach Resort Opens
The Address The BLVD Unveiled
Sunrise Grand Select Arabian Beach Resort in Sharm El Sheikh has officially declared its soft opening. Located at the tail of Sharks Bay, overlooking the Tiran Islands, the hotel is spread over 20 buildings carefully positioned to allow views of the Red Sea to all. It features 420 units in five categories, including superior rooms, deluxe rooms, family rooms, 44 Pacha suites, 12 of which offer direct pool access, three sea view suites, and one Sultan presidential suite, which comes with a private pool. Following an all-inclusive concept, the resort boasts a variety of facilities and services, including nine restaurants serving international culinary experiences including Mediterranean, Indian, and French, to name a few, as well as 24-hour in-room dining service, eight bars, seven pools, a 1,200m2 sandy beach front, a fully-equipped spa where guests can indulge in special treatments, and a health centre.
EWA Mahdha Hotel Readies for Opening Hospitality Management Holdings (HMH) is to open EWA Mahdha Hotel in Oman within the next three months. Surrounded by mountains, the 48-room, five-suite, and sixchalet hotel is located in a hidden enclave enjoying a secluded location in an extraordinary setting, according to Michel Noblet, president, HMH, who further described the property as one infused with natural charm and fabulous facilities, offering a dream accommodation in Omani interior. “It is ideal for travellers seeking a getaway break or even corporate customers looking for a venue with a difference for their meetings and events. The property can also cater to small groups touring the UAE and Oman,” Noblet further highlighted, also revealing that HMH’s other development in the Sultanate, the 220-key Coral Plaza Qurum, is set to welcome its first guests in the first quarter of 2013. EWA Mahdha Hotel
Emaar Properties PJSC has launched The Address The BLVD, a five-star premium hotel and serviced residences, in its flagship mega-development Downtown Dubai. Work on the project, which will be the sixth addition to Emaar Hospitality Group’s The Address Hotels+Resorts portfolio in Dubai, will commence shortly and is scheduled for completion in early to mid-2015. Once completed, the 63-storey and 340m high property will be the second tallest building in Downtown Dubai, next to Burj Khalifa, the world,s tallest building, and it will feature 200 hotel rooms and 542 serviced residences. “The launch of The Address The BLVD is a strong reiteration of the positive growth trends in Dubai’s real estate sector, led by the significant increase achieved in tourism, hospitality, retail, and foreign trade,” noted Ahmad Al Matrooshi, managing director, Emaar Properties, adding that with The Address Hotels + Resorts’ properties in Dubai recording an average of 85 - 90 percent occupancy throughout the year, The Address The BLVD will further complement the city’s hospitality sector.
Al Nahda Resort & Spa to Enhance Services Al Nahda Resort & Spa in the Omani coastal town of Barka is to add new facilities to better cater to all type of guests. The resort, which is nestled in over 12ha of botanical gardens, has experienced a significant increase in occupancy, along with a notable surge in repeat guest ratio, Philippe Frugere, group general manager, Al Nahda Resort & Spa, noted, adding that the natural strength of having a resort in oasis of botanical gardens makes the stay and facility unique and exciting, offering a complete holiday experience for all types of guests. Further expansion plans include the addition of a new banqueting facility among others, Frugere added. "Besides, we are also focusing on the spa traveller and are also in the process of enhancing and adding new facilities."
29 SEPTEMBER 2012
6
WEEKLY NEWS
Accommodation
The Westin Dubai Mina Seyahi Beach Resort & Marina Unveils New Lounge
The Westin Dubai Mina Seyahi Beach Resort & Marina
The Westin Dubai Mina Seyahi Beach Resort & Marina has opened its new state-of-theart Courtesy Lounge, offering guests the very latest in facilities. Covering a combined area of 250m2, the lounge serves as a hub for guests of both The Westin Dubai Mina Seyahi Beach Resort & Marina and Le Méridien Mina Seyahi Beach Resort & Marina. Besides massage chairs and relaxation areas, changing and shower facilities are also available along with TVs and games, private check-in and bag storage facilities, and a business centre with free Wi-Fi connection. ”Our beach-front location, Heavenly Spa, and host of food and beverage options, makes us the ideal venue for groups wanting to combine business with pleasure,” noted Stewart Selbie, complex general manager, Le Méridien Mina Seyahi Beach Resort & Marina and The Westin Dubai Mina Seyahi Beach Resort & Marina.
Dusit Thani Dubai’s Events Sector Rises Dusit Thani Dubai has recorded a significant increase in the number of events held at the hotel in the first six months of the year, and the Thai hotel expects this trend to continue throughout the remaining months. During the first half of the year, the hotel hosted 15 percent more events than in the corresponding period in 2011, with social events achieving a growth of 12 percent. “There has been a steady increase in people looking to host celebrations and social events across Dubai and with the festive season ahead we are positive on seeing a continued growth in the number of events hosted at Dusit Thani Dubai,” commented Inna Asmanova, events sales manager, Dusit Thani Dubai.
The Torch Doha Introduces iPad Services The Torch Doha, Aspire Katara Investment, and Aspire Zone Foundation have teamed up to launch the Middle East’s first in-room iPad Solution. As a result, all 163 rooms and suites at The Torch Doha are now equipped with state-of-the-art iPads, offering guests customised control, including in-room dining options, mood and ceiling lights control, curtain operation, and room temperature control. Furthermore, the technological upgrade features access to Internet on iPad and TV, as well as the option to listen to music, read online newspapers, guest check-in and history clean-up, and prearrival requests. The introduction of the service is in line with the hotel’s commitment to enable guests to take advantage of the latest technology.
Grand Millennium Dubai to Attract More Chinese Travellers
Chinese Visitor Summit
With China forecasted to become one of the world’s top outbound markets, Grand Millennium Dubai expects its recent participation in the first Chinese Visitor Summit to pay rich dividends. The event, held in Dubai at the beginning of September, was attended by representatives from 76 tour operators from the Asian country, reflecting the destination’s popularity among Chinese travellers, as Peter Mansourian, general manager, Grand Millennium Dubai, pinpointed.
“Most Chinese visitors are keen to stay at a location that is within close proximity to all the city’s top touristic and shopping attractions,” Mansourian noted, adding that with its location between Mall of the Emirates and Ibn Battuta Mall, the property was of tremendous interest to the Chinese tour operators. “We are ready to exert all the required effort to accommodate the specific needs of the Chinese traveller and tailor make packages to suite this market segment” concluded Mansourian.
29 SEPTEMBER 2012
Air News
Oman Air Begins Flights to Iran Oman Air has launched a brand new service between Muscat and Tehran, further strengthening the historic links between the two capital cities. Utilising Oman Air’s latest Embraer E175 regional jets, which offer 11 business class and 60 economy class seats, each passenger can now benefit from the aircrafts high levels of services and amenities which include personal seatback in-flight entertainment monitors offering access to the latest range of music, movies, TV shows, games, and information. Commenting on the launch, Wayne Pearce, CEO, Oman Air, said, “We are delighted to have welcomed passengers to Oman Air’s new daily service between Muscat and Tehran. This new route, the 42nd within our ever-growing network, links two of the world’s great cities and offers travellers between the two capitals the opportunity to experience Oman Air’s unique passenger experience and to discover why Oman Air has attracted so many international awards.” The airline currently operates direct international flights from Muscat to Gulf destinations, such as Abu Dhabi, Bahrain, Doha, Dubai, Jeddah, Riyadh, Dammam and Kuwait, as well as Cairo, Beirut, and Amman within the wider Middle East region.
Launch Ceremony
29 SEPTEMBER 2012
Etihad Airways Strengthens Connections with South America Etihad Airways is keen to expand its footprint in South America, according to James Hogan, president, Etihad Airways, who further noted that the airline is currently in discussions with South American-based carriers about potential commercial partnerships. The airline will launch its first route in South America on June 1, 2013, with daily non-stop flights between São Paulo, Brazil, and its home base of Abu Dhabi. “Brazil is one of the fastest growing economies in the world, now ranking as the sixth largest since overtaking the UK in 2011. Bilateral trade between Brazil and the UAE is valued at nearly USD3 billion annually, with authorities aiming to lift this to USD10 billion within five years,” commented Hogan, who further stated that Mubadala, the development company of the government of Abu Dhabi, in 2011 signalled its intent to begin investments in Brazil valued at up to USD13 billion. “According to the Arab-Brazilian Chamber of Commerce, Brazil trade volumes with the Arab world grew by 28 percent in 2011 to reach USD25 billion. This is forecasted to grow by a further 10-15 percent this year,” Hogan continued. The UAE national carrier currently has 38 codeshare partnerships with airlines around the globe, resulting in a combined network of 323 destinations, more than any other airline in the Middle East.
WEEKLY NEWS
7
EGYPTAIR and CTK Ghana Sign a MoU EGYPTAIR has signed a Memorandum of Understanding (MoU) with CTK Network Aviation (CTK), a leading Ghanaian airline, under which both parties are set to begin materialising a project to promote air transportation expansion in West Africa.
EGYPTAIR
“Egypt is one of the pioneers in the field of civil aviation and, being part of the African continent, Egypt is proud to cooperate with African airlines to enhance the aviation industry in such a promising region. The matter has full support and collaboration from governments and organistions in both Egypt and Ghana,” said Samir Embaby, minister of civil aviation, Egypt, adding that as the first airline in Africa, EGYPTAIR plays a major role in developing the air transport industry throughout the continent. In addition, Collins Dauda, minister of transport, Ghana, said, “Accra is now the hub of aviation and the preferred destination in the West Africa sub region. Signing this MoU is the first step for initiating a partnership between EGYPTAIR and CTK, whereby Accra airport will be used as a hub.”
8
WEEKLY NEWS
Air News
Air Arabia to Serve Erbil
Air Arabia
Emirates to Launch Daily Flights to Algiers Emirates has announced that it will begin daily flights to Algiers from March 1, 2013, marking the next stage of growth for the airline’s thriving African network. “Algiers will be our 22nd destination in Africa, providing a wealth of new travel options for customers in Algeria, who will be able to fly non-stop to our industry-leading hub in Dubai and conveniently connect to points across the Middle East, Asian subcontinent, the Far East, and Australasia,” said H.H. Sheikh Ahmed bin Saeed Al Maktoum, chairman, Emirates Airline and Group. “The launch of our third African route in just 13 months is a further demonstration of the huge potential of this fast-expanding economic region. As a key oil and gas supplier, Algeria has an abundance of natural resources and Emirates’ new service will help to grow trade routes and create new markets for imports and exports,” Al Maktoum concluded.
Air Arabia is to launch services to Erbil, its second destination in Iraq and 76th worldwide. The new flight to Erbil, Iraq’s fourth largest city and situated in the northern region of the country, complements Air Arabia’s existing daily operations to Najaf. Flights to Erbil, a major business and cultural hub, will commence on October 14, offering four weekly services between its international airport and Sharjah International Airport. Commenting on the upcoming service, Adel Ali, group CEO, Air Arabia, said, “We are pleased to announce our services to Erbil, which is a continuation of Air Arabia’s promise to expand our Middle Eastern presence. Erbil has seen promising growth in the past years with major developments across various sectors of the economy. “Our business strategy will continue to be present where our customers want us to be. That said, we are confident that Air Arabia’s services to the fourth largest city in Iraq will further contribute to the trade and tourism ties between the UAE and Iraq.”
flydubai Cargo Expands Network flydubai Cargo has grown its freight network to cover points across the world from Hong Kong to Bangladesh and the UK, since its launch early this year. The low-cost carrier can now transport goods to points in Europe, the US, Australasia, and the Far East in addition to destinations in the GCC, Middle East, North Africa, Indian subcontinent, Asia, and Central and Eastern Europe. “Less than a year into operations, we have grown our network as well as our customer base and aim to continue serving a global audience as our range and operations expand,” commented Ghaith Al Ghaith, CEO, flydubai. In addition, over the past 10 months, flydubai Cargo has forged a number of interline deals with airlines including Emirates, British Airways, and Estonia Air as well as Coyne Airways and Jet Airways, which have helped the division extend its reach beyond flydubai’s passenger network thus opening new avenues of trade. flydubai Cargo transports a wide range of goods including perishable items, textiles, electronics, courier, mail, and pharmaceuticals.
29 SEPTEMBER 2012
10
WEEKLY NEWS
International
Launch of Dusit Thani Maldives On September 8, Dusit International celebrated the grand opening of its flagship resort, Dusit Thani Maldives. H.E. Mohamed Waheed Hassan Manik, president, Maldives, in his opening remarks, commented on the deep commitement that Dusit International has made to his country, “The Republic of the Maldives will not only benefit from economic gains and job creation as a result of Dusit International’s investment, but equally, if not more important, is the legacy afforded by the education opportunities that Dusit International will introduce to this country. The group has created a blue print to develop their well-established and highly successful hospitality college in the Maldives.” Dusit Thani Maldives comprises a collection of 100 exclusive guest villas and residences, three restaurants, two bars, and the brand΄s signature Devarana Spa. Located on Mudhdhoo Island in Baa Atoll, Dusit Thani Maldives is just 35 minutes by seaplane from the capital city of Malé.
Courtyard San Jose Airport Opens its Doors Marriott International has announced that the new Courtyard San Jose Airport, Costa Rica, has opened its doors for business. The 127-room hotel is San Jose’s second Courtyard by Marriott property and features a business lobby, providing travellers with free Wi-Fi and a place to work or relax. “From the refreshing open business lobby to our modern and spacious guest rooms, the Courtyard Marriott San Jose Airport offers business and leisure guests excellent space and flexibility to optimise their stay,” said Marco Quinteros, general manager, Courtyard Marriott San Jose Airport. Located just minutes from the Juan Santamaria International Airport, the hotel offers complimentary shuttle services to and from the airport. Guests can benefit from five meeting rooms all located on the first floor of the property, rooms with disability access, on-site parking, a swimming pool, a state-of-the art fitness centre, and a go-board in the lobby so that travellers can check the status of their plane and the news and weather of the destination they will be travelling to.
Opening of Hyatt Regency Chongqing Hyatt Hotels Corporation has announced the opening of Hyatt Regency Chongqing, introducing the Hyatt Regency brand to the booming city in Southwest China. Catering to both business and leisure travellers, Hyatt Regency Chongqing is strategically located in Jiangbei District, the new central business area in Chongqing and a 15-minute drive to the new Chongqing International Expo Centre, the second largest exhibition venue in China. The property is part of a new mixed-use commercial development and boasts 321 modern guestrooms and suites, many of which feature panoramic views over the Paradise Walk. Regency Club accommodation is located on exclusive floors with access to the private Regency Club Lounge. In addition, Hyatt Regency Chongqing comprises a variety of innovative restaurants and bars offering authentic cuisine and entertainment, a spa and fitness centre, an indoor pool, more than 1,870m2 of function space, and a 780m2 ballroom which can host up to 450 guests.
29 SEPTEMBER 2012
WHO'S MOVED
Roshdy Zakaria Roshdy Zakaria has been named chairman and CEO of EGYPTAIR. Having spent his whole 30-year career with the airline, Zakaria brings invaluable expertise to the role. Over the past three decades, he held a number of positions, including chief pilot examiner and instructor on A300-B4,
B767, and B777, before assuming the positions of deputy vice president of flight operation. Zakaria, who holds a BSc in Aviaition, was also an influential member of many strategic committees and led a number of major projects including the Flight Operation EGYPTAIR Integrated Operation Control Center in 1999.
Chris Ely Chris Ely has been promoted to the role of general manager at Jumeirah Dhevanafushi in the Maldives. Ely joined Jumeirah Group in 2005 and first gained experience in sports and leisure positions at hotels and resorts in Dubai, before being promoted to a director’s role with the group’s development team. In 2010, he became the first colleague to join the preopening team of Jumeirah Dhevanafushi as director
29 SEPTEMBER 2012
of operations, overseeing rooms, food and beverage, spa, engineering, and housekeeping. Prior to joining the group, Ely, who holds a degree in leisure management from the University of Manchester, served as manager of two private health clubs in London. In his new role, he will lead the team as they continue to build on the success and reputation of Jumeirah Dhevanafushi.
11
Ahmed El Meligui Ahmed El Meligui has been appointed director of sales and marketing for the Marriott Red Sea Resort properties, including in Sharm El Sheikh, Hurghada, and Taba. El Meligui, who has over 20 years experience in the industry, joined Marriott International in 2006, and has successfully led his teams to
win a number of awards and recognitions. After working as director of sales at Hurghada Marriott Beach Resort, he moved to Oman to become the director of sales and marketing at Salalah Marriott Resort Hotel, where he was responsible for launching and positioning the property in the international market.
TRAVEL TALK
travel talk is your space
12
Hussein Hachem
Glenn de Souza
Cluster general manager, Al Bustan and Al Murooj Rotana Dubai.
Vice president international operations, Asia and Middle East, Best Western International.
“We are very proud to organise “Draw a Smile” event with Thalassemia Centre and it was heartwarming to see our employees interact and put a smile on the patients’ faces. It was our pleasure to have the opportunity to spend time with them, and make them happy in our own little way. [...] we are always looking forward to giving back to the community.
“While much has been reported about the major Middle Eastern markets, such as Dubai and Doha, we believe that there are many more key markets that have a shortage of high quality accommodation. Best Western International will be bringing our international standard hotels to a huge number of exciting new regional markets in the coming months and years, including Muscat, Kuwait City, Erbil, Jeddah, and Mecca.”
Amine Moukarzel President, Golden Tulip MENA.
“The U [Lourve Hotels Group’s corporate university] will be a good element for the succession and development plans that we put for our staff. This will be a part of our yearly training programmes for all the hotels across the Middle East and North Africa region. The university will be adding the international standards to the local flavours of each country.”
TRAVEL TALK is your space – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, and observations to editorial@traveltradeweekly.travel
29 SEPTEMBER 2012
AGENT'S CORNER
AGENT’S INSIGHT NAME: Linda de Bruin POSITION: Owner COMPANY: Travelmania LOCATION: South Africa WEB: www.suretravel.co.za
Who are you? Born in Namibia, I came to Cape Town to study after school and went into travel ‘almost by accident’. I started Travelmania in May 1994, originally as a branch of Wynberg Travel. After a couple of years, we broke away and went on our own, later joining Sure Travel and in April this year, we joined e-Travel. We are a small office in Hout Bay, just two consultants and two back office, admin persons. What is your favourite thing about working in the travel industry? There is always something new; there are always changes and updates. These are on-going challenges that keep us on our toes and never allow us to become complacent. One constantly strives to offer clients service as near to perfection as possible, and there is nothing more rewarding and special than when a client returns glowing with positive feedback, having had a wonderful holiday. When is the best time to visit South Africa? February is a great time to visit South Africa. One avoids the major high season over December and January, and our weather in Cape Town is at its best to give travellers maximum enjoyment of all we have to offer here. Where would you like to travel to for your next holiday? I would love to go to Vietnam and Cambodia. Why should people come to you for travel advice? We do our utmost to offer impeccable service and give careful attention to detail. We look after our clients as though they are our family members. We go the extra mile wherever possible and we endeavour to source travel arrangements streamlined to best suit to our clients’ needs and budget.
29 SEPTEMBER 2012
13
British Airways Signs Up For Amadeus’ New Passenger Solution Amadeus has announced that British Airways has become the first airline to sign for its new Passenger Revenue Accounting solution, which responds to the airline industry’s requirements for a fully integrated, fully scalable, paperless solution that is adaptable to support partnership agreements such as alliances, joint ventures, and mergers, whilst complying with new market or industry trends such as electronic miscellaneous documents or simplified interline settlement. British Airways will benefit from Amadeus’ user-friendly, webbased system, which employs state-of-the-art technology in or-
der to transform revenue accounting from a labour-intensive task to a fast, flexible strategic function. Amadeus Passenger Revenue Accounting is designed to help airlines increase revenue, reduce operational costs, and make revenue decisions more quickly and accurately. British Airways is scheduled to migrate to the new solution in early 2014. According to Györgyi Szantner, head of finance services, British Airways, the removal of paper documents from the passenger distribution process provides the opportunity to bring revenue accounting closer to the operational functions.
14
TRAVEL CHANNELS
OAG: Middle East is Fastest Growing Region The Middle East is once again the fastest growing region in terms of to and from seat capacity, based on global aviation intelligence firm, OAG Aviation’s latest OAG FACTS (Frequency and Capacity Trend Statistics) report for September.
A
ccording to the analysis, the region’s scheduled airlines are expected to add the equivalent of 22,000 extra daily seats this month compared to September 2011, resulting in an increase of five percent in seat capacity, and a four percent rise in flights. Globally scheduled airline services are forecast to witness a year-on-year decrease of 0.4 percent this month, along with a seat capacity increase of two percent, meaning that worldwide, 2,615,534 flights and
340,191,374 will have been offered. Seat capacity performance at the top 10 global hubs is expected to be mixed in September, with Dubai likely to have the greatest growth with eight percent more flights and 12 percent more seats as compared to the same month in 2011. However, within the region, Abu Dhabi remains the fastest growing hub with seat capacity set to increase by 16 percent versus September 2011. This is in line with the UAE’s fast-paced development in to and from traffic with an increase of 2,777 flights
and 947,570 seats expected to be recorded this month. Within the region, traffic is currently down; both flights and seats are set to experience a drop of three percent, by the end of September. The report also highlights that globally lowcost carriers (LCCs) continue to increase their market shares and, within the Middle East, LCCs flights and capacity are set to grow by 16 percent versus September 2011. To and from LCC flights and capacity will also improve by 18 percent, leading to 1,048 additional flights, and 182,139 extra seats.
IATA Urges African Progress The International Air Transport Association (IATA) has called on the industry and government leaders in Central West Africa to step up their cooperation to turn aviation into an even more integral part of the continent’s economic development and integration. Speaking at the association’s Aviation Day in Dakar, Senegal, Tony Tyler, director general, IATA, highlighted that the African aviation currently supports 6.7 million high quality jobs and business activity amounts to some USD67.8 billion. “Aviation could play an even bigger role in facilitating Africa’s growth and development,” emphasised Tyler. “To achieve this, however, we need a team effort of governments and the industry focused on improving safety, adopting a coordinated policy approach and implementing global standards.” Talking about the most pressing issues that need to be addressed, Tyler said, “Africa faces many common challenges. In addition to safety, these include inadequate infrastructure, ‘brain drain’ and skills building, finding sources for capital, fleet modernisation, building competitiveness, and much more.”
29 SEPTEMBER 2012
RENDEZVOUS
15
Q & A with Duncan Webb Speaking to Duncan Webb, executive vice president – chief brand and communications officer, ONYX Hospitality Group, Travel Trade Weekly discovers how the up-and-coming Amari brand to the Middle East will confidently make its way into a region pleasantly abundant with some of the world’s finest international hotel groups.
Travel Trade Weekly: How will Amari continuously progress in its field of branding to ensure a secure and highly-respected position in the crowded Middle Eastern market? Duncan Webb: Amari is one of four brands operated by ONYX Hospitality Group and it is the brand with the longest history. We are very established in the Thai market and we look forward to introducing our Asian flair in the Middle East with our first Amari property outside of Thailand, Amari Doha. In 2009, we revitalised the Amari visual brand identity. We are now introducing further brand initiatives connected to the guest experience. The first property to fully introduce these touch points is Amari Hua Hin which recently opened. Amari Doha, which is set to launch soon, will be the second property to showcase these new ideas. It is important to us to remember our roots, even though our brand is now growing beyond our native Thailand. We believe our Asian hospitality to be an attractive asset to both guests and developers. At Amari Doha, we will share elements of Asia with our guests through food and beverage, our signature Breeze Spa, and interior design, whilst we will also strive to connect visitors to the culture of the destination.
Duncan Webb
Executive vice president – chief brand and communications officer, ONYX Hospitality Group
Travel Trade Weekly: What does the Amari brand name mean to existing and potential customers and how will you guarantee them that you will constantly strive to live up to your name?
colours and rhythms of modern Asian hospitality. Every Amari property shares the flavour and texture of its setting. So whether travelling for business or pleasure you will see, feel, and taste the excitement of each individual destination. We want to create a memorable voyage of discovery in which our guests share modern Asia at its finest. Many residents of the Middle East are already well-acquainted with the Amari brand, which will assist in establishing Amari Doha in the Qatari marketplace. Building on our strong reputation for service delivery and value for money, we are now defining a more guest-centric experience based on their core needs. We have conducted extensive research across the Asia Pacific region through which we […] developed a number of hallmarks which aim to enhance the overall guest experience, from arrival to departure.
Duncan Webb: The Amari brand reflects the
Travel Trade Weekly: In your opinion, how
29 SEPTEMBER 2012
difficult or easy is it to develop, maintain, and evolve a valued brand name amid the current climate in a bid to remain resilient in the face of any surrounding factors, competition, and threats? Duncan Webb: It is very difficult. Competition is fierce and we need to make sure what we offer is aligned with guests expectations. One advantage we have now is that we are better acquainted with our guests than we ever have been before. Advances in technology greatly assist us with this. Feedback is readily available through social media and sites, which enable us to react and respond to our guests’ needs quickly and efficiently. Reputation is key with the savvy travellers we have today. Travel Trade Weekly: What would you say a successful brand development project comprises in terms of strategies, focuses, targets, and so on? Duncan Webb: Successful brand development requires developing a clear and cohesive strategy founded on customer insight. For a brand to maintain its relevance, it is important to know who your target markets are, what they like and value, what is important to them, and how to pleasantly surprise them, and that is an area where we commit a lot of time and effort. Over the last two years, we have spent a lot of time going back to basics, examining our customer segmentation, and developing a hallmark strategy that satisfies the demand and needs of our guests. Brands need to be allowed to grow and develop, a journey Amari has embraced over the last 40 years.
16
NEWS & EVENTS
PhoCusWright and RTE Partnership Travel industry research authority, PhoCusWright, has announced a partnership with Reed Travel Exhibitions (RTE) which is set to expose audiences at RTE’s global travel and tourism events to the authority’s industry-leading travel research. PhoCusWright is planning to produce a series of market insights highlighting technology and innovation trends available at the World Travel Market, RTE’s flagship event. “This partnership connects PhoCusWright with a wider audience of travel executives around the world who will benefit from our global travel, tourism and hospitality research. We are extremely pleased to be working with RTE which produces many of the world’s leading travel industry events,” said Bruce Rosard, vice president, sales and marketing, PhoCusWright. Further commenting on the partnership, Richard Mortimore, managing director, RTE, said, “I am delighted to announce RTE’s partnership with PhoCusWright. The research, analysis, and expertise PhoCusWright brings will further enhance RTE’s leading event portfolio and offer our exhibitors, buyers, visitors and media access to the most comprehensive travel technology research.”
Shurooq Explores Chinese Opportunities In a bid to highlight the emirate’s business potential and investment opportunities along with the completed and ongoing projects and the most important and promising sectors, the Sharjah Investment and Development Authority (Shurooq) participated in the China International Fair for Investment and Trade (Ningxia 2012). Shurooq’s stand received strong response from the participants, including government officials as well as private companies. Highlighting the event’s importance, H.E. Marwan bin Jassim Al Sarkal, CEO, Shurooq, said, “The Arab-Chinese business event offered us a precious opportunity to meet with business people and investors to get a bird’s-eye view on the investment climate in China and highlight investment opportunities in the UAE.” The five-day show also offered participants a unique platform to strengthen avenues of cooperation between the UAE and China and help take bilateral economic and commercial relations to higher levels in view of shared visions and mutual interest between the countries.
EVENTS The 18th World Route Development Forum Abu Dhabi, UAE, September 29 – October 2, 2012 (www.routesonline.com/events) The largest global event of its kind, attracting over 2,750 delegates from more than 80 countries, and determining the future of air services. International Tourism Bourse (ITB) ASIA Singapore, October 3 – 5, 2012 (www.itb-asia.com) Where exhibitors across all sectors of the travel-value chain, meet with top international buyers from the MICE, leisure, and corporate travel markets. Ukraine Travel Market Kiev, Ukraine, October 11 – 13, 2012 (www.ukraine-itm.com) A three-day event dedicated for the domestic leisure industry and for leading international companies. INWETEX-CIS Travel Market St. Petersburg, Russia, October 11 – 13, 2012 (www.old.restec.ru ) One of the largest business-to-business events in Russia welcoming
more than 460 companies and over 10,000 professionals, including national tourist boards, airlines, hotels, tour operators, and cruise companies. Asia Pacific Tourism Destination Investment Conference Singapore, October 15 – 17 , 2012 (www.tdiasia.questexevents.net) Consisting of an array of networking opportunities, business meetings, and a conference programme, the event will focus on hotel investments and tourism infrastructure developments. Diyafa 2012 Doha, Qatar, October 16 – 18 , 2012 (www.diyafaqatar.com) The seventh edition of this international hotel, restaurant, and food exhibition, showcasing some of the best international products from across the world. World Travel Market (WTM) London, UK, November 5 – 8, 2012 (www.wtmlondon.com) A must-attend business-to-business event presenting a diverse range of destinations and industry sectors.
29 SEPTEMBER 2012