Gensler HTX Sixth Floor
Flight Manual
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CONTENTS
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INTENT
USER
COLLABORATE
BIG PICTURE
4
3 5
2 FOCUS
6
WHAT’S NEXT
In our transition to the Sixth Floor we renamed the workspace G6. A G6 is an aircraft manufactured by Gulfstream, known for being the most luxurious private plane to fly the skies. Gensler G6 welcomes employees from all floors to come experience the best of what we offer to our clients. Stop by and see why everyone is feel’n so fly on G6.
it starts with you
1 INTENT the future is now Two years ago, our Houston leadership recognized that we were about to outgrow our original two floors in Pennzoil Place. We decided to expand our footprint by occupying an additional full floor. With our evolving workforce, Gensler took advantage of this blank canvas to experiment with current workplace design trends and “practice what we preach” to our clients. We sought to create an adaptable, experimental, energetic space that allows our people to work when, where, and how they want to. If we are going to recommend forward-thinking design to our clients – we should do it for ourselves and learn firsthand the impact of such recommendations. Take the plunge. G6 is an innovative approach to the changing workplace, and we encourage everyone in the office to try working in a variety of settings. We will continue to refine and evolve our expectations for G6.
A design team was selected to reimagine the way people work and offer a wide variety of choice, work styles, and settings, while being mindful to create a sense of cohesiveness with existing floors. Research and discussion followed including talks in the community on the future of work and workplace design, design factors, wellbeing and productivity. From our mobility survey and observation analysis results, Gensler identified four key drivers in the design and behavior of the new Sixth Floor space: choice, mobility, connectivity, and the ability to use the new floor as a showcase space for clients to understand the impact of future workplace design trends.
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2 BIG PICTURE to infinity and beyond
How is G6 different? G6 is “Now Space,” meaning every detail has been thoughtfully designed to reflect current and future workplace trends. The new floor is built around our people. How you feel – positive or negative – affects the work you do, your relationships, and your well-being. By allowing us to make our own choices in how we work, we are in control of how we feel in the office. How does G6 work? G6 frees us from the constraints of a single work setting and style. The floor offers unassigned spaces for free address workers, encouraging mobility to occupants and users of G6. Wireless connectivity throughout the floor, individual focus rooms with sit/stand desks, and free address lockers and touchdown areas encourage freedom of movement. What is a “Workplace Ecosystem Network”? G6 is part of a larger Gensler Houston ecosystem designed to encourage all of us to work freely without feeling constrained to work on a particular floor, area, or even in the office. This concept empowers employees to choose how, where and when to work with their teams and reflects how we approach designing new spaces for our clients.
I would like to try to be more mobile, how do I start? Transitioning to a new way of working is highly personal, occurring on both psychological and emotional levels. Talk to your team and let them know when and where you are free addressing. If you have any technology issues, contact IT at helpdesk@gensler.com
Satellite
Coworking
Assigned
Unassigned
Remote
2 BIG PICTURE PR
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MS
ID
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LB
UN
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Coat Check Vending Machine
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Personal
Collaborative
Mobile
Work Station
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Conference Room
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Focus Room
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Mediascape Room
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Phone Room
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Project Room
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Huddle Room
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High Bench
WS
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Ideation
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Library
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Work Cafe
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Lounge Area
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Storage Locker
Common
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Unassigned Space
Printer Mailboxes
2 BIG PICTURE any time any place any where any way
How can I stay connected with my team? When working from another desk, conference room, or even another office, you can assign your ShorTel extension to any ShoreTel phone by following these steps: 1. Press the Voicemail Button on your desk phone 2. If the ShoreTel phone is currently assigned to another user, Press # 3. If the ShoreTel phone says Available or Anonymous, Go to Step 3 4. Enter in your 5-digit Extension 5. Enter your Voicemail Password (at least 5 numbers). If you do not know your password, email helpdesk@gensler.com to reset your pin 6. Press Option 7 (To change Mailbox Options) 7. Press Option 3 (To reassign your Extension 8. Press Option 1 (To assign your Extension to this Telephone) 9. Hang Up When you are finished at your temporary location, repeat the steps above, but replace step 7 with the following step:
7. Press Option 2 (To unassign your Extension) Working mobile without a ShoreTel deskphone? You can forward your ShoreTel to your mobile device by following these steps: 1. Open ShoreTel Communicator 2. Click on Primary Phone > Configure Phones
Tech Checklist for working remote.
3. In the Options and Preferences window that opens, enter your cell number and press OK
Laptop
4. When you want to forward your calls to your mobile device, click Primary Phone > Mobile
Charger
5. After clicking this, your name on your ShoreTel will change to “Anonymous�
Access to Lync
6. When you return to desk, repeat steps 1-3 and change Mobile back to Primary Phone
Access to phone
Home Forward your calls to your mobile device Update your location with the Lync Communicator Mobile Reassign your ShoreTel Extension/forward to mobile device Update your location with Lync Communicator Conference Forward your calls to your mobile device Update your status with the Lync Communicator Desk ShoreTel Deskphone Update your status with Lync Communicator
Remote Forward your calls to your mobile device Update your location with the Lync Communicator
3 USER one small step, one giant leap
How can I use the G6? It all starts with you. Everyone is encouraged to utilize G6. With a combination of assigned, reservable, and unassigned workspaces, G6 is a resource for the entire Gensler Houston office and satellite locations. Our new floor is experimental, experiential, and inspirational. Keep in mind that space is only one part of the equation – the most important part is you. To use the floor more effectively, consider how you work and what kind of setting is best for your current mood and activity. What works best for me? The design of G6 integrates the power of choice - choosing when, where, and how you work best. Offering a variety of spaces that support any combination of the five Gensler modes, we want you to work where you are most inspired. To make the right decisions about your workspace, think about the amount of focus-intensive work, collaboration, learning, socializing, rejuvenation, and technology you need access to. Each of these determines which space will enable you to be the most productive.
Socialize
Focus
Rejuvenate Baby steps Do not feel guilty about not being at your desk, that is what G6 is all about. Working remotely can help stimulate creativity, reduce stress and distractions, and help reduce the spread of germs throughout the office when you are sick.
Learn
Collaborate
What style of worker are you?
Resident Collaborative Rapid Prototyping
Resident Focused Individual Productivity
Resident Collaborative workers spend the majority of their time at the office in meetings or doing team work.
Resident Focused workers spend the majority of their time in the office doing individual, concentrated work.
Site Mobile Group Efficiency
Nomad Cross-Pollination
Site Mobile workers spend significant time out of the office. When on-site, they are in meetings or doing team work.
Nomadic workers spend the majority of their time traveling or away from the office. They work on-site some of the time.
3 USER don’t worry, be happy
How important is well being at work? Research and observations indicate there is a strong correlation between employee happiness, productivity, well-being and talent retention. G6 explores how our work environment contributes to attracting, cultivating and keeping employees happy. Small shifts in your wellbeing can make a big impact on performance. Gallup’s analysis shows that poor wellbeing accounts for 600 unhealthy days per 1,000 employees per month. “Small decreases in wellbeing may not seem like much,” says Jim Harter, Ph.D., Gallup’s chief scientist for employee engagement and wellbeing. “But poor wellbeing is strongly related to absenteeism and ‘presenteeism,’ or when people show up to work but aren’t active, effective, and productive.” Gallup also states that, if one employee rates her wellbeing as 75 on the wellbeing scale and another worker rates his as 70, the worker with lower wellbeing will have: 18.6% higher risk of sleep disorders 15% higher risk of anxiety or depression 14.6% higher risk of diabetes 5.9% higher risk of hypertension 6.3% higher risk of obesity 0.6 unhealthy days in the past 30 days Make sure you find a copy of the G6 Well Being Guide for tips to improve your personal well being. Here you can find a great ten-minute stretching routine, relaxation methods, nutrition tips, and technology advise. Behavior changes can be difficult, so choose a few tips from the guide that you would like to incorporate into you life and take it one day at a time.
Be the change you want to see Many employees may feel uncomfortable tending to their personal well being at the office. Managers should lead by example and connect employees to well being programs that meet their needs.
4 FOCUS get your head in the game
Did you know? On average, an employee is distracted 11 times per day, and each distraction can take up to 20 minutes to refocus. Be mindful of your co-worker’s focus needs and use discretion. When distracted, try using the opportunity to shift to a new task for optimal productivity.
How do I select the right focus space? G6 is designed to promote a connective relationship across all studios and generations at the Gensler Houston office, while still providing areas for each individual to focus, collaborate, learn, socialize, and rejuvenate. As an environment that is constantly changing, learning, and evolving, G6 enables all of us to choose the right space for the appropriate task after considering the nature and behaviors behind your work. You can use this section to consider the options that best fit your work style.
Work Station
Steelcase Gesture Chair Guidelines
Seat depth adjustment
Pros & Cons + Easy multitasking, communication with co-workers + Storage space to keep documents organized – Background noise/movement can create distractions
Back tension with Variable Back Stop Seat height adjustment
Technology • Laptop Dock + Monitors • ShoreTel Desk Phone • Hardwired Access to Network
360 Arm
Behaviors & Protocols Open office etiquette in the work stations will create a professional, comfortable, and respectful work environment: • Avoid speaker phone conversations • Set your cell phone to silent or vibrate • Keep your workspace clean and organized • Adjust your monitors, keyboard, and chair for ergonomic comfort
Height adjustable lumbar support
4 FOCUS Humanscale Float Table Guidelines
focus rooms
1. Engage the Release Paddle with one hand. 2. Using both hands, raise or lower the Work Surface to the desired height. 3. Table should rise and lower easily If the table is difficult to adjust, turn the Counterbalance-Spring tension adjuster (right underside of Work Surface) clockwise for raising the table, counterclockwise for lowering the table. 4. Table will automatically lock into position once the Paddle is released.
Pros & Cons
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+ No ambient noise and increased sound privacy + Pin-up space, adjustable work surface – No long-term storage – Some technical hurdles Technology • Laptop Dock + Monitors • ShoreTel Desk Phone • WiFi access • Adjustable-height work surface Behaviors & Protocols • Single-day or short-term use • Focus rooms should be cleaned out after each user • Bring a laptop charger as some laptops are not compatible with the charging dock • Use focus rooms for personal, confidential, and longer phone calls
Unassigned & remote workspace
Working Remote Guidelines 1. Although it is easier to work from your desktop, please remember to save to the network so others can access your work, and your work is safer from being deleted or lost. 2. Do not worry about being visible, everyone knows that you are working your hardest. People waste 10 minutes per hour on average drafting emails to send to coworkers simply to let them know they are working. This not only keeps you off-task but distracts your coworkers as well.
Pros & Cons + A wide variety of areas, furniture, and technology – Small work settings with little storage Technology • WiFi access • Apple TV in Lounge Area Behaviors & Protocols • Unassigned areas range from small/quiet to large/social areas • Lockers for single-day or short-term storage are available • Remember to always save your work on the Gensler network and not your computer’s desktop
3. If you know you will be working remotely, prepare the day before. Try to make sure you have everything you need to work outside of the office. 4. Remember to put your current location in your Lync status when you are working away from your desk so fellow coworkers know how best to contact you. 5. Working remote does not mean you have to do it alone. Try forming work groups for extra office activities and collaborative projects. Remote working is a great way to team build and network outside of the office.
5 collaborate let’s get together & feel alright
Embrace the positive A positive attitude is contagious. If you surround yourself with happy and ambitious people, you are more likely to have a positive outlook yourself. Additionally, an increase in positivity can lead to an increase in your health and productivity.
How do I select the right collaboration space? Whether it is a formal conference with an important client, an impromptu team meeting, or a training course, G6 has got you covered. The collaboration spaces are equipped with varied levels of technology to support a wide variety of meetings. The collaboration zones are designed to keep louder activities out of the main focus areas and to allow for free and open collaboration for any sized group. These are also great rooms to get quiet work done. The conference rooms accommodate all traditional forms of conferencing and training, as well as facilitating work sessions in person and over the phone. The rooms are equipped with A/V technology, pin-up space, and are reservable through the Intranet. They are also located adjacent to the Work Cafe and Ideation Space for pre-function or breakout activities.
conference rooms
Conference Booking Guidelines 1. From the Intranet (web.gensler.com) select Offices > South Central > Houston.
Eastwood Heights
2. Under Tools on home page, select Conference Room and Equipment. 3. Select Set Current Location > HN-Rooms in order to get correct time data. Midtown
Uptown
Memorial
5. Click on the time you want to reserve in the conference column you choose.
Heights & Memorial 14
WiFi
Phone/Video Conference
AV Projector Keyboard/Mouse
Reconfigurable Tables
WiFi
Phone/Video Conference
AV Projector Keyboard/Mouse
Midtown & Uptown 4
WiFi
6. Ensure the correct room is selected, and give the meeting a title, start and end date and time, name, and contact information. 7. If you wish to have a catered meeting, add the project number, name, and approval for billing.
Eastwood 10
4. Find the conference room you would like to reserve in the columns on the top, If you need help remembering the names, check out our floor plans on Wisp.
Phone/Video Conference
Behaviors & Protocols • Reservable through the Intranet • Remember to book your conference room with prep time in mind. It can look unprofessional to set up your conference space in front of your client.
8. Save & close and you are done. The meeting title and your name will show on the reservation.
5 collaborate Ideation space
Ping Pong Guidelines Please be mindful of your co-workers focusing or conferencing near the table 1. Keep a soft grip. 2. Maintain a good ready position. 3. Mix up serves of different length & spin. 4. Control your strokes, low over the net. 5. Have fun and control your temper.
Pros & Cons + Large pin-up and drawing space + Ping Pong conference table – No AV capabilities – Ambient noise and movement Technology Forehand Grip
Backhand Grip
• WiFi access Behaviors & Protocols
Spin
Spin
Direction
Direction
• Ideation Space is a non-reservable, short-term collaboration space for community and office-related events • Items pinned up in the Ideation space should be removed at the end of the meeting • Remember to photograph, scan, and document items and ideas on the pin-up wall during your team meeting
Preparation
Contact
Follow through
mediascape Montrose
Mediascape Guidelines 1. PUCK - enables individuals to send information from their devices to monitors or projectors.
Rice
2. Breakout Cables - split a single monitor cable into separate audio & video cables for monitors and an IR cable for Monitor Control boxes. 3. Matrix Switcher - directs multiple signals to and from multiple devices. 4. Audio Cable - this cable allows users to share presentations that include sound. 5. Monitor Control Box - concealed behind the monitor, allows monitors to be automatically turned on and off from the Matrix Switcher.
Pros & Cons + Dual screens that can connect to multiple types of devices + Supports sharing of presentations with sound
6. Monitor Extension Cable - connects the Matrix Switcher & Breakout Cable.
+ Supports HD videoconferencing
7. Monitors - attach to a Mediascape totem.
– Lack of privacy as neither room has a door Technology • WiFi access • Video conferencing • Personal User Control Key (PUCK) for sharing content
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• Breakout Cables can split content into audio and video cables • Matrix Switcher allows for the use of multiple devices 3
• Reserve Mediascape rooms (Montrose or Rice) through the conference room reservation system on the Intranet • Be mindful of noise, particularly if both Mediascape rooms are being used at the same time
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• Once a device is connected to the PUCK, content is immediately shared on the monitor
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Behaviors & Protocols
5 collaborate Project Room Guidelines
Project room
The Project Rooms on G6 are multipurpose. Although they are not long-term spaces, they can act as a great resource for project teams. 1. Breakout Meetings Take your team to a project room as an alternative to reserving conference space. 2. Brainstorms Use the pin-up space and tables to lay out and document your brainstorming process. 3. Focus Space Work out of the conference room from your laptop to reference materials and information stored there. 4. Storage Many of our projects require a lot of storage space for plans and samples. If you choose to use the project room for storage, be sure to leave space for those who would like to use the room for other purposes. 5. War Room Use the pin-up space and tables for more intense worksessions.
Pros & Cons + Large pin-up space and worktables – Effective team meeting area Technology • WiFi access Behaviors & Protocols • Project rooms are for short-term project work and storage. Use these rooms to work with others on projects, to keep high benches clear for impromptu meetings • Host quick team meetings, charrettes, brainstorms, and worksessions • Project rooms should be shared between projects and teams
unassigned collaborative space
Water Dispenser Guidelines As you move around G6 remember to take care or yourself and drink plenty of water. Drinking water and brain function are integrally linked. Lack of water to the brain can cause numerous symptoms including problems with focus, memory, brain fatigue and brain fog, as well as headaches, sleep issues, anger, depression, and many more.
Work Cafe
1. For a more sustainable solution, provide your own cup or thermos for drinking water at the office.
High Benches Lounge
High Benches • Small team meetings • Large work surface • Lateral file storage cabinet • No surface storage - leave room for others to work. Lounge
2. Hold your cup in your left hand in front of the sensor on the left for ice. Be sure to hold the cup with the back of your hand facing the machine. 3. Hold your cup in your right hand in front of the sensor on the right side for water (this prevents you from setting off the ice dispenser with your left hand). Hold the cup with the back of your hand facing the machine. 4. Sip to enjoy!
• Wide range of furniture • Apple TV Work Cafe • Coffee, refrigerator, microwave, kitchen utensils and supplies • Small tables and bar Technology • Electrical outlets for laptops and other devices • WiFi access Behaviors & Protocols • These non-reservable areas are meant for small team meetings • Remember to keep these areas clean so everyone can use them
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6 what’s next big wheels keep on churnin’
Find your happy place Feeling connected to your co-workers improves satisfaction, but lack of independence & unnecessary distractions lead to unhappiness. G6 provides space in which to focus without distraction as well as spaces to connect and collaborate.
Building out G6 is only the beginning. Our dedicated design team dropped the pebble in the pond, now we are responsible for creating the ripples. It is the time to ask ourselves: How is the floor now being used, and does it differ from its intended use? Are there surprising opportunities for more connection and productivity? How can we continue to learn from G6 and improve the way we work? Are the people who use and occupy the new space happier and more productive? As we continue to observe, analyze, and learn from the new users and occupants of G6, we gain valuable insight into how space affects the way we feel and think. G6 is intended to be both experimental and experiential, and will be a testing ground for pioneering new initiatives and advanced technologies.
Pilot Spaces G6 will incorporate pilot spaces that explore efficiencies and introduce new methods of working. The mediascape rooms, for example, blend workplace furniture with technology to provide a more seamless way for project sharing and collaboration between teams. Sensor Technology Another venture the Consulting Group is working on is the idea of “iBeacons” – small devices that can be programmed to collect data about employee experiences and a particular room or area. For example, an iBeacon placed in a conference room could collect information about the frequency and length of conference room use. Eventually, iBeacons could become interactive, cataloging qualitative space preferences from passers-by and amassing a larger database about user behaviors and preferences in a various work settings.
Post Occupancy Evaluations The insight of G6 occupants will be invaluable as Gensler continues to develop workplace strategies. Post-occupancy evaluations will be conducted with current users. With information from the postoccupancy evaluations and the iBeacons, Gensler will be able to continue refining and updating GenslerCalc, improving our understanding of the quantifiable effects of qualitative changes. We hope G6 sparks conversation to generate innovative ideas about people, work, and place. The new space responds not only to a present need, but also to a future vision – one in which workers have the autonomy and flexibility to choose where, when, how, and why they work.
g6 principles
do or do notthere is no try 1. A space that is experiential, inspirational, and experimental 2. Employ the 10 design factors tied to physical and emotional health 3. Encourage employees to work where, when, and how they want 4. A living laboratory to test new products 5. Provide support for mobile workers 6. Support new behaviors of working Join the conversation:
7. Support the shift from a knowledge worker to a learning worker
Dean Strombom (dean_strombom@gensler.com)
8. Demonstrate focus, balance, and choice (WPI 2013)
Sven Govaars (sven_govaars@gensler.com)
9. User control to reconfigure spaces 10. A democratic floor for all employees
From Gensler SC Consulting, wishing you a smooth flight.