Welcome To Your Hub by Eliza Hopkins

SYSTEM OVERVIEW

BUSINESS HUB THE BODY SHOP AT HOME

™

INTRODUCTION The Body Shop At Home Web Ordering (Jweb) system has been updated and we are excited to introduce your new Operating System known as ‘Your Business Hub’. ™

This upgrade represents a significant change in The Body Shop At Home™ business. The previous ordering system has not simply been replaced; rather the business has selected to invest in an integrated Business Management Solution that supports an array of innovative and advanced features. Your Business Hub offers the functionality to operate a direct selling business in today’s fast-paced environment. Your Business Hub will take The Body Shop At Home™ forward and deliver the functionality Consultants require to operate in a modern environment, vital to achieving our goal of sustained business growth.

KEY SYSTEM ALTERATIONS ADDITIONAL FEATURES & MODIFICATIONS A THING OF THE PAST DOUBLE CHARGING CREDIT CARDS If you have been in the position of double charging a credit card with the current Web Ordering system, you will be pleased to know this will now be a problem of the past. When placing orders within Your Business Hub, you won’t be able to double charge a credit card by deleting it or changing the amount. The system will ask you to add payment for your customer however it does not pre authorise the card until you submit the party order. Therefore if you add a customer’s card to the order incorrectly, you can delete the transaction at that time and start again without any issues. Further along we provide details on how to process payments but a key change to remember is that in the new system you have the ability to edit or remove credit cards from your order, until the party is closed.

A THING OF THE PAST HOST REWARDS DROPPING OFF AN ORDER In today’s Web Ordering system, we know that constantly needing to re-add your Host Rewards to an order is a pain and can be time consuming. The great news is, this will not be an issue in the new system. Host Rewards will not drop off your order if you move back and forth between screens or even if you leave your party order in pending. Once you add the Host Rewards to the party they will remain there until the party is closed. At the time of submitting the order, if changes need to be made to the Host Rewards this will be identified by and exclamation mark on the Host Cart.

DIRECT SHIPPING TO INDIVIDUAL CUSTOMERS An exciting feature your new system will offer is the ability to direct ship to an individual customer from within a party order. As you create a customer and add to their cart, you can opt for their order to be directly shipped to them. There is an $8.95 freight fee attached which is added to their cart should they choose this option. A direct shipped customer’s order will still be included in the party order total and therefore contribute towards Host Rewards.

MOBILE OPTIMISED PLATFORM Your Business Hub is a mobile optimised system which means you can access your party order at any time from any device and the site will adapt to suit. A huge advantage with this is that you should now be able to complete most of your order taking at your parties. Start to incorporate this as part of your full service check out. As you run through the customer’s product selector form, add them to the party and finalise their order. Imagine how much time this can save you!

PARTY PAYMENT MODIFICATION A key change that will impact all Consultants is how order payments are made and in turn how earnings are received. Today your 23% Discount is either received in cash at a party which is facilitated by our existing Web Ordering system only requiring for 77% of the party value to be paid when the party order is placed. Alternatively if every guest pays by credit card when placing the party order 100% of the party value is paid, the Consultant receives their 23% Discount as Cash on Account which is paid out on a monthly basis. Your Business Hub will now require 100% of the order value to be paid when orders are submitted. When a Consultant places an order, 100% of its value is paid at the time the order is submitted, regardless of if the customer is paying via cash or credit card. The 25% Retail Profit is then credited back to the Consultant’s bank account on a weekly basis. Consultants will no longer need to wait an entire month to receive their earnings ( like Cash on Account works today) rather a pay run will occur each week*. We are really pleased to be able to move to a weekly payment run for your Retail Profit as this will enable you to have clear visibility of your 25% Retail Profit coming into your bank account on a regular basis. Consultants can still accept cash from customers however the Consultant will need to pay in full for any cash orders from the party. When finalising the customer’s order they will need to be marked as ‘Paid At Party’ and then the Consultant will use their credit card to pay for their order. The Consultant Contribution towards Host Rewards will need to be paid by the Consultant at the time of the party. For example, if your host is entitled to $100 worth of free items, in your Consultant Cart you will have a $10.00 charge which needs to be settled before the party is closed. We recommend keeping a $100 float in your business bank account to ensure you always have enough to cover the costs involved. *Refer to full Terms and Conditions on Your Business Hub

KEY SYSTEM FUNCTIONS ADVANCED PARTY MANAGEMENT SYSTEM In addition to simply placing orders, Your Business Hub enables Consultants to maintain a full database of Host and Customer information and manage a full future party lineup by loading all future bookings into the system. Additional features mean Consultants can also use the system to communicate with Guests about parties and monitor and track each Guest attendance. COMMUNICATIONS PORTAL – YOUR BUSINESS HUB Everything Consultants need to know on a day to day basis is contained in one user friendly website. In addition by ensuring every screen is mobile optimised, Consultants can simply log in and browse the latest promotions or track orders from a mobile device anywhere at any time. BUSINESS MANAGEMENT FEATURES Your Business Hub has a suite of advanced features for more efficient and effective business management • j Coach, a business insight tool, enables each Consultant to monitor their business performance on a day-by-day basis. • E nhanced Genealogy, this tool offers a full downline view of each business that can be easily filtered against varied sales or performance criteria. ENHANCED BUSINESS EFFICIENCY Your Business Hub has the scope and capability to support growth in every Consultant’s business. Proactive use of the advanced business management features coupled with the opportunity to access and use a platform optimised for use on multiple devices, means every user can utilise your Business Hub to achieve more in less time. Modern hectic lifestyles make efficiency vital and this system, when used correctly, can enhance productivity and reduce the time needed to manage an expanding party plan business.

SUPPORTED PLATFORMS AND DEVICES SUPPORTED PLATFORMS AND DEVICES The following internet browsers are supported for use on any PC/Laptop to operate your Business Hub. Alternative browsers may show errors.

MICROSOFT INTERNET EXPLORER

GOOGLE CHROME

MOZILLA FIREFOX

APPLE SAFARI

10, 11

65, 66, 67

58, 59, 60, 61

10, 11

The following mobile devices and browser combinations are currently supported for use with your Business Hub. Alternative tablets and phones may show display errors.

CATEGORY

DEVICE NAME

BROWSER

Samsung Galaxy

Chrome

Microsoft Surface Pro

Microsoft Internet Explorer & Chrome

Lenovo Yoga Tab

Microsoft Internet Explorer & Chrome

iPad (includes Air & Pro)

Safari & Chrome

iPhone 5S,6,7,8, X

Safari & Chrome

Samsung Galaxy S Series or A Series

Chrome

Nokia 3, 8

Native Browser

HTC One X

Native Browser & Chrome

TABLET

PHONE

SYSTEM OVERVIEW & USER INFORMATION The following document has been split into sections that provide both an insight into the dynamic feature set Your Business Hub provides and a general user overview of the system. Whilst each section of Your Business Hub is powerful in its own right, the system is most effective when viewed and used holistically. Upon log-in you will notice how integrated the system is; it has been designed in a similar way to a website. This system overview will show you how to navigate around each section; it’s designed as an accelerated review document to help all Consultants discover both how to optimise the use of the system and to gain some insight into how Your Business Hub can support more efficient and effective business management, and ultimately help drive productivity and business growth. To follow this document most effectively, please log in! Please note, a separate detailed Party Order User Guide has been developed to explain in detail how to place and manage party orders. This document gives basic instruction on all other sections of the system and, together with the training videos, provides enough guidance for Consultants to navigate and use the jCoach, Team (genealogy) and Orders sections.

LOGGING IN The URL to access the new system is: https://www.tbsathome.com.au/business/ TOP TIPS The following top tips provide a series of useful hints to consider when reading this document and using Your Business Hub. 1. G reen means GO – All buttons that allow Consultants to move between stages of a process such as ordering, confirming an action or starting a process, in all areas of the system are green. 2. I f in doubt scroll DOWN – Many process buttons are located in the bottom right hand corner of the screen. You may need to scroll down to see this. 3. D ata is key and the key is DATA – The new system offers a variety of advanced features that if used correctly will drive efficiency into everyday business tasks. Data is the key to unlocking and utilising these features effectively. Input it accurately and as soon as possible. 4. T he future starts NOW – The new system has a technology platform that is future ready and designed for modern direct selling businesses. The feature set and functionality are different; focus on the advantages and the journey ahead. 5. B usinesses everywhere are MOBILE – Mobile optimisation is a key feature of this system. Keep your tablet or smart phone to hand and take bookings or orders anytime or anywhere!

THE HOME SCREEN Your Business Hub is a holistic Business Management Platform. Previously two separate systems were used, one for communication and another for processing orders, viewing earnings and genealogy. We are excited that the previous sites are now joining forces in one location - Your Business Hub. The home screen is split into 3 areas: 1. Control Bar displays all the functional areas of the system, these, from left to right, include: a. Dashboard - Business overview and reports b. jCoach – Business monitoring and performance tracking tool. c. Team – Genealogy and Reporting. d. Sales order – Placing individual orders or accessing previous orders and open orders. e. Parties – Advanced Party Management, managing future party line up, placing party orders. f. Consultant – View and edit personal profile, load an image and manage your Personal Website (PWS) 2. The mid banner. This area displays your name and a scrolling banner featuring the most important marketing messages, take time to watch each one!

2. The mid banner. This area displays your name and a scrolling banner featuring the most important marketing messages, take time to watch each one!

3. The final section is a series of four tabs, all the information a Consultant needs to access about all areas of the business. Business Information & Updates , Party Tools & Resources, Promotions & Events and Training & Product Information.

These four sections have been organised carefully so all the business information, party tools, promotional information, training documentation and general Consultant information is available and organised in a logical way. Each section has a selection of sub categories to link you to all the relevant material. This replaces the web portal for all your informational needs.

BUSINESS INFORMATION

PARTY TOOLS & RESOURCES

• • • • • • •

• • • • •

Weekly Newsletter Career Plan Enrich Not Exploit™ Campaigns Stock & Ordering Info Guidelines & Policies Consultant FAQs Contact Us

PROMOTIONS & EVENTS • • • • •

New Starter Incentives Customer Promotions Consultant Incentives Travel Incentives Upcoming Events

Host Rewards Program Overview Display Posters Party Tools and Downloadables Party Scripts & Ice Breakers Social Media Information & Tools

TRAINING & PRODUCT INFORMATION • • • •

Training Calendar New Consultant Training Consultant Training New Catalogue & Product Information

TOP TIP This area contains all the information Consultants need to know. Make sure you spend some time navigating through the folders and understanding where the information you need is located.

JCOACH jCoach is a new feature to The Body Shop At Home™ business. It is a business performance monitoring tool, offering every Consultant and Leader insight into their business and how they are performing in the current month against business activity targets, Career Plan targets and personalised business goals. jCoach is a highly flexible tool and The Body Shop At Home™ have designed it to meet the needs of our business and maximise the effectiveness of it in the following ways: PROVIDE APPROPRIATE INFORMATION EFFECTIVELY To be effective, the information available to individual Consultants or Leaders must reflect the business goals that are appropriate to their current level in the Career Plan. To ensure this happens effectively there are different versions of jCoach, one for each level in the Career Plan. Log in and explore how this impacts you personally. PERSONALISE THE BUSINESS MANAGEMENT EXPERIENCE The Body Shop At Home™ is a people business; the Career Plan has been engineered to support individuals in achieving their personal goals. To reflect this approach jCoach can be easily modified. Each individual Consultant or Leader can set their own personal activity targets in a way that reflects their personal income and business goals. MOTIVATE AND INSPIRE BUSINESS GROWTH Feedback and analysis have indicated that many Consultants are not always clear how close they may be to stepping up in the Career Plan or find tracking the performance of personal recruits a challenge. jCoach addresses these issues detailing individual monthly performance against Career Plan targets for both your current title and the next title in the Career Plan. DELIVERING BUSINESS PERFORMANCE INSIGHT Having progressed into a Leadership Title in the Career Plan, it becomes increasingly vital to support and manage a team. jCoach not only tracks performance against Personal Volume and Group Volume, it also enables every Leader to access and see their First Level Leaders, Downline Leaders and Title Organisational Volume requirements and performance. USING JCOACH jCoach is a very simple, yet effective tool to use. As noted above, each jCoach screen has been adapted to reflect a Consultant or Leader’s current title in the Career Plan. The instructions below explain how to view jCoach according to the Career Plan title you are operating at and your personal aspirations.

REMEMBER 1. jCoach updates every day – the information is accurate up to the current day 2. jCoach displays 2 sets of data for each separate business target/goal: a. Business Target: Set to reflect The Body Shop At Home™ Role Requirements. b. Personal Goal: Set individually to reflect personal earnings and business targets.

MONITORING BUSINESS PERFORMANCE Performance monitoring is separated out into several areas. The areas displayed and the order they are displayed in will alter depending on Career Plan title.

CAREER PLAN MAINTENANCE TARGETS Targets reflect your current Career Plan Title, for a Consultant to Team Leader this would include:

a. Personal Volume

b. Group Volume

c. Number of Active Personally Sponsored Consultants

d. Number of Active Team Consultants in Central Team.

In addition to the above requirements, a Senior Leader and above would also include:

a. Title Organisation Volume

b. Number of Leaders On First Level

c. Total Number of Leaders in Downline

Career Plan Targets are set and displayed at the minimum level required to qualify at your specific Career Plan Title. Personal Goals are recommended to be set above these levels depending upon the Leader’s experience and aspiration to move up the Career Plan.

TOP TIP Consultants should work with an upline Leader to set personal goals (listed as My Goal) for each of these key areas. To alter your personal goal simply click the figure highlighted in blue and reset it. Aim to ensure your personal goals exceed the monthly business targets and ensure you align your personal goals to your earnings aspirations.

TITLE PROMOTION REQUIREMENTS For a Consultant to Team Leader this includes:

a. Personal Volume

b. Group Volume

c. Number of Active Personally Sponsored Consultants

d. Number of Active Team Consultants in Central Team

In addition to the above requirements, a Senior Leader and above also include:

a. Title Organisation Volume

b. Number of Leaders on First Level

c. Total number of Leaders in downline

This section highlights the gap between your current business performance and activity, and the performance and activity required for you to promote to the next level in the Career Plan. Work with your upline Leader to set personal goals that will gradually move business performance to the next level. This example details what a Gold Consultant can see in this section. Their next Career Plan title is Team Leader so the Title Promotion criteria are set at the minimum requirements to promote to Team Leader.

REMEMBER This information is provided for several reasons; • As a motivational guide to assist every Consultant and Leader to develop and work to a plan that will ensure they consistently achieve their business goals and personal income aspirations • To highlight how small consistent behaviour changes can deliver a step change in business performance and enable growth • To enable upline Leaders to identify and support team members who are working towards Career Plan promotions.

TEAM The Team area contains every business’ Genealogy and a variety of reports and views that enable Consultants to gain insight into their overall business activity and performance. This area is targeted at Leaders running a team. However if as a Consultant you have other consultants in your downline you can see them in this section. Monthly Earning Statements are also viewed here in the Monthly Statement section.

1. OVERVIEW This section provides a simple overview of Consultants at different levels in your business. A downline team can be viewed by level or by Career Plan Title. A larger downline can also be filtered by using the filter function on the right hand side of the screen.

The screenshot above is sorted by level, the sort options are just above the Total Downline Number. There are no filters applied in this example. To view the team members in each level, simply click the text below the level to expand and collapse this view. This tool is really useful for obtaining information quickly. The filters on the right hand side allow you to sort the consultants in your team as well as change the displayed information by using the different filter options.

2. GENEALOGY TREE The new system provides a flexible genealogy tree that can be viewed for the current month, or for a previous month by using the drop down option under Period. On the right hand side you have buttons available to filter, highlight and zoom in and out to view your team in a different format

Leaders can use this area to review their business. Use the Filter and Refine buttons circled to develop a refined list from within your team, for example, you could filter by everyone with less than $500 PV this month. Leaders can use any criteria listed to display a specific list of Consultants within your team.

TOP TIP Use the information to review individual performance in jCoach and offer support and team recognition.

3. DOWNLINE EARNINGS Leaders can keep a close eye on their team performance and the associated earnings they achieve. This area provides a report that not only gives this detail but also allows Leaders to view specific bonuses attributable to their downline Consultants and Leaders.

The Downline Earnings Report will show you the different bonus/earnings type you have received on each member of your downline. For example, it will show a Level Bonus and a Central Team Bonus on any consultant on Level 1 in your Central Team.

4. EARNINGS SUMMARY REPORT Earnings statements related to the 2018 Career Plan will be in this section. Please note you will need to select the period you wish to view a statement for and click the View Report button to see the statement.

REMEMBER These reports are all based on the 2018 Career Plan. The Month End Roll for a period will have to be finalised before you can view these reports, they will not run mid-month. If you need to drill into the progression related to any area of business performance of any particular individual in your downline, review their jCoach.

SALES ORDER The Sales Order section has two functions. Consultants can place a single order for themselves or view previous orders.

CREATE AN ORDER The Sales Order function is intended for single orders only that are to be shipped direct. Do not place a party order here - please use the Party Order function for party orders. A comprehensive Party Order User Guide is available separately. The Create An Order function simplifies the ordering process. It follows a simple 3 step process as shown below; this is very similar to many online ordering platforms.

1. O rder Information – this section will automatically populate with your details. Ensure you tick the apply your Leave as Instructed check box so that any existing agreement you have in place is passed onto the courier. 2. The shipping address can be edited here if you wish but the LAI information will not apply to any other address than your own.

REMEMBER All orders, even Consultant orders, are charged at 100% of standard value. Consultants will receive Retail Profit and volumes on all commissionable products purchased, therefore this cart will calculate the volumes associated with any order placed for a Consultant.

2. P roducts – In this section add any items you would like to purchase. Normally this will be business tools but may contain other items if you are purchasing products. Incentives you as a Consultant have won/earned will be listed for you and automatically added to your cart. You will need to claim these within a certain time period. You can choose not to take them and delete them from you cart. They will appear for you the next time you place an order, as long as the claim time period has not expired. Any volumes you earn as a result of any purchases will be calculated and displayed.

3. Payment – Finally, continue to the payment screen using the green Continue button at the bottom of the screen. The payment method is similar to most online systems. Full payment is required and if you have populated your name and address correctly, all these details will be transferred to this screen for you. Once all payments are added you can close and submit your party order. VIEW ORDERS All orders you have entered into the system can be viewed in this section. As a business expands and more orders are placed, the list of orders will become longer over time. Therefore the system allows Consultants to filter the orders by any column, by simply clicking the arrows beside each column header. If you are searching for a customer’s order you can search for their orders by typing their name into the search box on the right hand side of the screen. The status column allows you to see the stage your order is up to and to keep track of its progress.

The toolbar in the top left corner gives additional functions. You can use this to transition to create an order, extend the number of records shown on the screen or save the contents of the screen by exporting the information to an Excel file. This is shown in the screen images below.

TOP TIP All orders are displayed so pay particular attention to the Status column. An order that is open and pending will not have an order number because it has not been submitted. Orders that have been submitted and are processing or closed will have an order number. Additionally each Guest and Customer order is treated as individual; you cannot see a whole party order, but you can see if an order was part of a party order. If it was it will have an Event Number displayed in the Event column.

PARTIES This is the most important part of the system and where we anticipate Consultants will spend the majority of their time. All party orders should be placed here. We also encourage Consultants to input their whole future party lineup in this section. The system can then track your future bookings in jCoach and the business can report on the overall future booking situation across the business. All parties past, present and future - can be accessed and viewed in this section by selecting Manage Parties.

CREATE A PARTY How to Create a Party and a subsequent order is shown in detail in the Party Order User Guide. To avoid repetition, this guide simply covers the initial screens. Like many other areas in Your Business Hub, a simple step-by-step process is used to create a party in the system. It’s really vital that you complete all the stages fully to ensure your Host record in your database is correct. This will save you a lot of time when it comes to placing the order for this party or booking another party for this Host in the future. Follow the numerical steps at the top of the screen. 1. P ARTY HOST – Add in a party Host. Either select a Host from your existing list (you can type their name into the search box to find them easily) or click the green Create New Host button.

2. P ARTY DETAILS - Select an event type from the dropdown list. Having done this, a new screen will appear. Make sure you complete all the boxes labelled with a star, these are compulsory. Choose an Event/Party name that reflects the theme the Host prefers and make sure the Event date and time are accurate. The address for the event will automatically default to the Consultant address. This will need to be amended to the Host’s address or the venue the party is being held at as this address will be captured on the invitations you will email to the Guests on behalf of your Host. 3. P ARTY SHIPPING – The Party Shipping Address will, like the Party Details tab, automatically default to the Consultant address. This will only need to be altered if the order is shipping to the Host or a different address. 4. CONFIRMATION – Finally the confirmation screen shows a summary of all the details associated with the party. Make sure you click the green Book Event button in the bottom right hand corner of the screen and confirm that the party has been added to your lineup.

Having followed the steps above, the system will automatically display the Party Home Screen. This is shown overleaf.

TOP TIP As part of your Host Coaching encourage your Host to provide you with the names & email addresses of some or all of the guests. This will ensure you can: 1. Send them an invite 2. Create their cart prior to the party, when you are at the party you can then just input their order.

THE PARTY HOME SCREEN

This screen is the hub of every party order. There is a lot of information on this screen so take some time to become familiar with the layout. The left of the screen is dedicated to the party Guests – these can be added using the Add Guest button. Having added Guests, their name links directly from this screen to three tabs; their order cart, their personal details and any payment made for their orders.

Guest invitations can also be sent from here. This is a fantastic feature of the system allowing Consultants to ensure every Guest receives branded communications complete with all the correct party details. Simply click the Email Guests button, select the Guests you wish to email and follow the simple 5 step process. The screen on page 21 shows that all the guests for this party have been invited. See the Party Order User Guide for full instructions on this.

REMEMBER As you add each Guest record, ensure that you fill in all the details you can, especially their email address and shipping addresses. Doing this will ensure you have the details for any future contact but it will also make the order process much faster; see the Party Order User Guide for more details.

The right of the screen holds the party details, which can be edited if necessary from here. Additionally the Host cart and the Consultant cart are held on the right to avoid any confusion with listing these with the Guests. Consultants always have a cart so party charges such as Host Reward Consultant contribution and any relevant shipping can be settled. * Refer to Host Rewards Terms and Conditions on your business hub.

The Party Attendance Summary section provides a quick view of Guest responses to email invitations and reminders. This at-a-glance summary should act as an alert if most Guests have either not responded or have declined. The Party Order Values section on the screen is used when entering the party orders. Here Consultants can keep track of the party value, volumes and bookings associated with the order. Retail Profit is also tracked here. The two green buttons at the foot of the screen are used to finalise and submit the order once all Guests and the Host orders have been added; see the Party Order User Guide for details.

MANAGE PARTIES Your Business Hub never deletes future orders. Consultants can, and are encouraged to, add in all future bookings as soon as they have them. This is a new way of working and requires an area dedicated to managing parties. All parties, past, present and future can be viewed in this section of the system. As with the View Order section, parties can be sorted using the arrow keys in any column. Consultants can also scroll through the pages at the foot of the screen.

To keep the displayed list inside a reasonable parameter, it is also possible to view parties by party status using the View Parties filter in the top left of the screen. Click the arrow to display Active, Closed, Closing or Cancelled parties. This filter will then show just the parties that fall under that particular parameter. To open a party, simply click the event number in green. This will open the Party Home Screen for that party. From here you can edit the party, add Guests etc. Please see the Party Order User Guide or The Party Home Screen section for more details.

CONSULTANT PROFILE By clicking in the top right, Consultants can access their own profile. Click here when you are ready to log out and if you need to edit specific details of your personal profile. Your Personal Website is located here on the website tab.

EDIT PROFILE Consultants can make limited edits to their personal profiles; this is a really handy feature and should mean that you have fewer calls to Consultant Support to make these changes. Email addresses, phone numbers and passwords can be modified, a personal picture can also be added! 1. Click on your name in the top right corner. 2. Click on edit profile button to view and edit your information.

TOP TIP Ensure you always keep your personal profile up to date by updating your phone number and email should they change.

UPDATING YOUR PROFILE The personal information you can update in your profile is: • Home Phone • Mobile • Email Address • Profile Image • Change your password For all other information updates you will need to contact Consultant Support. ADDING/CHANGING YOUR PICTURE To change your picture you have the option of uploading an existing photo or capture a new photo using your computer or mobile device. For an Existing Photo – Click on the Upload image

Click browse, select the image of choice then hit the Upload Button.

Please Note: For best results select an image that is square and is smaller than 1MB. Then Click Save.

FINANCIAL INFORMATION To view the bank details we have on file for you click on the Financial tab. Should these details need to be updated please contact Consultant Support and they will be able to assist.

CONSENT PAGE A new feature is the ability to view the consents on your file that you have agreed to. These are so you can be included in networking opportunities and to receive delivery notifications. You can change your mind at any time, to agree ensure that the tick box displays a tick. If you wish to decline, ensure that the tick box is empty. To view your consent detail click on the Consent Tab.

You can click on the pink icons to see the detail of each of the consents.

YOUR PERSONAL WEBSITE By Clicking on the website tab, you will be able to setup your Personal Website (PWS). Your website address has been created for you. It will use your first name and surname to create the URL.

tbsathome.com.au/WebPWS/MichelleCresswell

You can add your My Story that will appear on your profile page of your Personal Website. There are a few examples to help you to create the type of content you could add. Press the “Click Here” to view some suggestions

You are now ready to activate your site, but before you do you need to click the Button “Your Site is not Active – Click here to activate”, then tick the checkbox once you have read the Terms & Conditions you need to agree to for your Personal Website.

You can deactivate your site at any time by ticking the checkbox again.

Your Personal Website is now ready for you to receive messages and to enrol a new or reinstating consultant directly through your PWS.

PERSONAL WEBSITE (PWS) The new system also provides each Consultant the opportunity to have your own Personal Web Site or PWS. The PWS has 2 key functions – to share information about your business and as the home of Consultant Enrolment. The first is to enable you to talk to your customers, guests and hosts about you’re The Body Shop At Home™ business. The site will talk about Hosting a Party and the experience of having your pamper them and their friends in their own home, along with the benefits of our Host Reward Program. Your PWS will also share your own personal my story on your PWS. This allows you to connect with your customers and Hosts on a personal level. The PWS also shares the business opportunity and what The Body Shop At Home™ has to offer and the benefits of joining and starting your own business.

The second key function of your PWS is as the home of Online Enrolment. This is where any VIP’s will come to enrol and join as a new consultant in your team. The online enrolment component of the site allows new Consultants to sign up, create their Consultant account and purchase their kit all through your PWS. Once they have successfully completed the enrolment process their account will be active immediately and hey will be sent a welcome email with their log in details within minutes. As soon as they receive their welcome email they will be able to login to their Business Hub. We will cover the Consultant Enrolment process in more detail in the next section.

CONSULTANT ENROLMENT The enrolment is a simple and straight forward process and everything is completed in this one area of the PWS. The exciting news is that Online Enrolment will be available 24 hours a day, 7 days a week so you will be able to get those new Consultants joining your team at any time of the day or night. This will be the case for first time joining Consultants as well as Consultants wishing to re-join the business. Simply send your VIP the link as you do today. The link opens to the Enrolment home page where your newly created profile picture and a welcome message is displayed.

If a Consultant is reinstating they must tick the “I have previously been a Consultant” checkbox. They will be required to enter their Consultant ID, Name and Date of Birth so the system can search to find a match. If the Consultant cannot remember their previous ID Consultant Support will be able to assist.

Whether re-enroling or joining for the first time, it is imperative to enter correct personal details as verification checks are conducted and the application may fail or be held up if details do not match or cannot be verified.

Agreeing to consents is recommended but not compulsory during enrolment – these can be managed and amended/updated as required in Your Business Hub but it is best to have these set up from the get go in order to receive delivery notifications and networking opportunities. This is also where the Terms and Conditions of the Consultant Agreement are agreed to. It is compulsory to accept the terms to log in. We recommend that a new consultant reads and familiarises them self with the Terms and Conditions before agreeing.

An ABN can be entered during Enrolment but is not a requirement. Bank Account details are needed for weekly and monthly payments and ID Verification is done using either a Passport, Driver’s License or Medicare card. The verification is done instantly so the “I agree to have my identity information verified” check box must be ticked to proceed.

If the verification process is successful the New Consultant will then be able to purchase their New Starter Kit, and a reinstating Consultant – if they are eligible will be able to purchase their welcome back pack at this stage also.

BUSINESS STARTER KIT BUSINESS STARTER KIT

Purchasing the kit is the final step and once the payment is processed the new consultant will see their enrolment summary with a congratulations message from you – or the enrolling sponsor, and links to the Your Business Hub and their own PWS to get them set up and running ASAP.

They will receive their login password in the welcome email and will be able to reset it to something of their own choice.

THE BODY SHOP AT HOME™ 33