ELMHURST ENERGY MATTERS EDITION 7.qxp_Layout 1 12/08/2021 11:40 Page 20
Energy Matters | Issue 7 | 2020
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Back to the classroom So here we are in August. COVID restrictions seem to be being lifted and hopefully a return, be it gradual, to some form of normality is well on its way. It’s been anything but normal for the training department here at Elmhurst Energy, but I am delighted to say that we have risen to all the challenges set out, and adapted to ensure we are able to meet the requirements of our members.
Mitesh Nathwani, Training Manager
One of the biggest changes we made was to move our popular classroom based courses online. Working tirelessly, we adapted these courses in a matter of a weeks, making most of them available on our website as soon as lockdown kicked in. This involved implementing new systems, retraining our support
and training teams, as well as dealing with the implications the new systems would have on our accounts and accreditation departments. Above all, the most important part was to ensure the customer journey was as good as what our assessors know and expect of us. Training has taken off Over the last 18 months or so, we have seen a real upturn in the amount of people doing training of one sort or another. Initially there seem to be a huge number of assessors completing online CPD courses due to the lockdown and not being able to get out and about carrying out Energy Performance Certificates (EPCs). Being in lockdown enabled assessors to catch up with their CPD hour requirements. To help with this we also sent out some free videos for each strand. As the months went on and we slowly started to open up and the government introduced the
