Finanzas / Finances

Auto Repair vs. Auto Despair

by MILAGROS S. JOHNSON This year we have seen an increase in auto-repair related complaints regardless of the age of the cars. Perhaps it may be because more consumers are opting to repair their cars rather than upgrade to a newer model in better running condition. Cars are our second largest purchase, second to a home so why not properly maintain it and treat them with a little TLC. If you’re anything like me, you would agree that when we get behind the wheel of our cars, we depend on them to get us to our destination on time, and without any mechanical breakdowns in our commute. We also depend on our mechanics to perform above standard workmanship when repairing our cars, and only perform the repairs we agreed on prior to commencement of the work. This is why it is important that we get into the habit of listening for new and/ or unusual noises and pay attention to our car and the dashboard, not just the gas gauge. If we notice that the check engine light is on, we should immediately check the gas cap to make sure that it is on tight. Don’t ignore the warning. Have the vehicle checked and/or diagnosed by our mechanic for technical codes. Continuing to drive the vehicle without a diagnostic could lead to a bigger problem, such as the engine can overheat and cease, leaving us with an expensive repair bill. Getting to know our mechanic is just as important as our mechanic getting to know our vehicle. By right, we are entitled to a copy of the work order, and the old parts that were replaced. Also, we must give prior written consent for the work to be performed, as well as a specified amount in writing. We may also want to ask in advance about the warranty period for the repair/parts, and then request it in writing. For example, if we preapproved $500 worth of repairs to be done on our vehicle, and the mechanic discovers that additional work is required, he must contact us to get your consent/authorization before any additional work is performed. If we should encounter a billing dispute after the repairs are completed, it is important that we keep calm and try to resolve the matter in an amicable manner. This is the time for us to exercise our consumer rights and let the mechanic or repair shop know that we did not consent to the additional work, nor did they contact us. More times than you know, when a dialogue is kept open and amicable, we are more likely to reach a satisfactory resolution. Remember that cars do not run on gas alone. A well-maintained car will get us further, and hopefully, the repairs it will need will not be as often, or as expensive. Find a certified mechanic you can trust, and one you can trust with your car. I invite you to listen to our podcast, “The Consumer Toolbox” available on multiple platforms to learn more.

Stay safe, be well…and stay informed. MILAGROS S. JOHNSON is the Director of the Mayor’s Office of Consumer Information in Springfield, a Local Consumer Program funded by the Massachusetts Attorney General’s Office.