Let us take care of you

Book and cruise with confidence, you are in safe hands.

The world may have changed, but our commitment to the health, safety and wellbeing of our guests and crew remains our key priority. From the moment you book your holiday with us, we want you to feel the benefit of our award-winning service and exceptional EmeraldVALUE, that’s why we’ve created our book with confidence assurance, to give you complete peace-of-mind when booking your next getaway with us.

Cruise with complete confidence

Flexible Booking Policy

With our Flexible Booking Policy, you can defer your travel plans and transfer to an alternative departure date or itinerary up to 60 days prior to your cruise commencing, with no Emerald Cruises fees (third party fees may apply). This policy is available for new bookings across our 2023 European and Southeast Asia river cruises, and our 2023 Yacht Cruising collection.

Complimentary Deposit Protection Plan

To allow flexibility for our guests, we are now offering a Deposit Protection Plan. This has been included free of charge for a limited time only for all new bookings across our 2023 European and Southeast Asia river cruises, and our 2023 Yacht Cruising collection, offering additional peace-of-mind when travelling with us.

Cruise with Confidence

We are working closely with Cruise Lines International Association (CLIA), local and international Government Health agencies, to ensure our protocols exceed the latest regulatory requirements. We are ensuring you can travel with complete confidence that your wellbeing and safety are taken care of to the highest standard. We are continuously updating our protocols to safeguard the health, safety and the experience of our valued guests.

Don’t just take our word for it

Emerald Cruises are fully accredited by ATOL, ABTA and IATA, and this year we were delighted to gain a Feefo Platinum Trusted Service Award, presented only to brands that go above and beyond to deliver outstanding customer service.

Your safety and comfort in mind

Relax in spacious surrounds

Small Ship Experts

When travelling with Emerald Cruises, you’ll benefit from the small ship experience, enjoying the intimacy of small guest numbers on board our innovative Star-Ships and our luxury superyachts.

Every part of our award-winning cruises has been designed with you in mind. Our fleet of spacious, modern vessels cater to a minimum of just 84 and a maximum of 180 guests, allowing you to meet like-minded travellers in a more intimate group, whilst also enjoying plenty of room to yourself.

C RUISE WITH CONFIDENC E

The Small Ship Experts