Introducing Smart SMS from Girikon, a leader in Salesforce SMS Integration and Salesforce App Exchange Partner with experienced and certified Salesforce Consultants. Girikon sets up, configures, supports and get you moving ahead. Using a world leading CRM and a Smart SMS APP is the fastest and most efficient way to communicate with your customers in this digital age. This is truly a powerful asset for your Salesforce CRM that guarantees you a competitive edge! The Salesforce SMS APP is available on the Salesforce APP exchange and developed on the Salesforce Platform and designed to provide the maximum benefit to users and SMS recipients alike. Girikon has designed, built and deployed the Salesforce SMS APP to be robust in nature which ensures hassle free bulk and scheduled Salesforce SMS campaigns. Enjoy the speed in which the SmartSMS can send single SMS from Salesforce! Bulk Salesforce SMS and MMS campaigns opens your company to a world of possibilities. Try our free trial period and experience this for yourself! With the free trial period and you will see for yourself how the best SMS App for Salesforce can empower your teams to reach out to more customers faster while you focus on the next step and the most important in the sale cycle, the conversion of those lead.
Business owners (large or small) are always on the lookout for various routes to boost sales and revenue for their organization. It is not a secret that a range of methods/techniques are implemented and trials conducted to achieve the best result for improving sales. One of the most important factors which directly contributes to the company's sales and profit is CUSTOMER SERVICE. Companies have to be proactive in this to clear customer doubts at any point of the day. Convenient support services and user manuals should be accessible to the clients.
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In this day and age where internet messaging services have a very important role in our lives, one cannot put SMS (Short Message Service) in the back seat. At this time, SMS is one of the best, safest and sure shot ways to promote a company’s brands, products and offer extensive services. SMS plays significant role in the customer service domain. An organisation can deliver their promotional message, deliver OTP (One Time Password), share service provider details over SMS irrespective of the customer using internet or not. SMS just needs a service provider network coverage and then your work is done.
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SMS can be used as a service outside of a business management tool. Alternatively, it can be operated in a fully functional or new Salesforce CRM (Customer Relationship Management) to send SMS to your clients. One such module which is on offer SMS sending services from Salesforce is Smart SMS App
What is Smart SMS App?
Smart SMS App allows the owner to send individual or bulk SMS to the Account, Leads, Contacts from the Salesforce panel. In this app, the super admin (owner) can create multiple users and assign them permission to send SMS (bulk & individual).
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How can Smart SMS App benefit my business? Before investing in any app, one should check its features and you should conduct a detailed study on the app features and its impact on the existing system. Smart SMS App offers excellent features which are useful to gain trust among your customers.
Displaying Incoming SMS on the Home Page-
With the help of Smart SMS App, a list of incoming messages will be displayed to the sales rep on their home page of Salesforce CRM. With the help of this feature, the sales rep can always have the client's replies at a glance and chances of missing out their messages will also reduce.
SMS Scheduler-
We know how busy and hectic life of a sales rep is and how important a good night sleep is to them after a busy day at work. Wouldn’t it be wonderful to schedule promotional, greeting or maintenance messages to your customer at a different time zone automatically The sales rep can actually schedule the sending the SMS by entering a date range, setting up the time, selecting the SMS Template, and phone number in the Salesforce Org and save it. When the scheduled time comes then the SMS sends automatically without you or sales rep being up at night.
Auto ResponsesIn any business be it bricks & mortar or online promotion, surveys, contest plays a vital role in grasping customer's attention. When a business sends SMS related to a promotion, a surveys or a contest we expect to have replies back from the customer base. It is always a good practice to have auto responders which can reply back to the customer. In this way, you will have full trust of your customers and your customer support will be appreciated. With the help of Smart SMS App, you can Setup Auto Responses so that whenever the reply comes from the customer and it matches with the defined Keyword then automatically a response will go to the customer.
Reply from EmailReply from Email allows the sales rep to reply to the incoming messages directly from the email inbox without logging into the Salesforce Org.
SMS from ReportIn Salesforce you can create standard and custom reports based on the details and data you want to view. Many organizations prepare reports to understand unanswered emails and calls which were sent to their end users by Sales Reps. These kinds of reports help management to create a solution through a carefully through strategy so that the maximum emails and calls are answered by the customers. Smart SMS App offers one such feature which is a solution to the unanswered emails and calls. The feature is called "Send SMS Using Report" which allows the sales rep to choose the report, select the number on which you want to send SMS, select number from which you want to send SMS and select SMS Template.
At the end of the form, you will also notice the SMS Body which will preview the SMS. You can edit the message if you need and then click Send SMS button.
OptOuts NumbersWhen any user unsubscribes to the SMS service by sending text messages like Cancel or Stop then that user is added to the OptOut list automatically. In the OptOuts tab, you can see a list of end users who do not want to receive SMS in the future. SMS TemplateSmart SMS App is extremely helpful and time-saving app as it allows it's users to create SMS templates which can be used for sending SMS by the app. When creating a new SMS Template, enter Template Name, select Object or Report and then enter the message body. There is also an Emoji Picker to add emoji to your text messages to make them more attractive. Now from the next time when the sales rep sends a message then they can directly select the template, enter the number and send. It will save the Sale rep’s time entering the same message again and again. In the case where a custom message needs to be sent to the customer then that can be also done.
SMS Workflow ConfigurationSmart SMS App gives the user the ability to setup workflow based on which SMS will be sent to the customers. Suppose you want an introductory and welcome SMS to be sent to a new lead automatically when it is recorded in Salesforce CRM. First, you have to create an SMS Workflow Configuration by entering Title, selecting Object (Lead in our case), selecting the number from which SMS will be sent, select To Number and SMS Template. Now for the SMS to be sent automatically, create a new Rule by selecting the object to which the workflow rule will apply. Now in the Evaluation Criteria section, select the option which suits your requirement and in the Rule Criteria section, enter the criteria.
Send Mass SMS from Object List ViewYou can send bulk SMS from the object list view with the help of the Smart SMS App. For example, go to Lead List view page, select the list view based on your requirement (for example All Leads). On the right side, you will Send Bulk SMS button. Now, select the records to which you want to send SMS and then click on Send Bulk SMS.
Send Single SMS from Record Detail View PageThe users of Smart SMS App can send individual SMS from object record detail page. You have to view the record to which you want to send SMS and on the record detail page you will find buttons - Initiate Chat and Send SMS by Lightning (if you use the Lightning version of Salesforce). The SMS History section is also added to the record detail page for you to view sent and received SMS.
SMS HistoryIn SMS History, you can see a list of SMS sent (Outgoing) or received (Incoming), it's status (Delivered or Undelivered), Object Name and To Number (to which the SMS was sent) & SMS Type.
I hope you enjoyed reading my article about the Smart SMS App from Girikon. Apart from the abovementioned features, there are abundant of features which help sales rep to close the deal, win trust of the customers in product and service domain.
About Girikon Girikon is a Salesforce ISV and Salesforce Consulting Partner. One-stop shop for all your Salesforce Administration, Salesforce Consulting, Custom Development, Salesforce Implementation and specialised Migration and Integration services. Girikon is also a Oracle Gold Partner, Microsoft Silver Application Development Partner and Adobe Technology Partner. If your concerns are about Data Security we are ISO 27001 certified and are searching for Quality Credentials we are ISO 9001 certified. With Girikon, a five-star Salesforce APP exchange listed partner we can assure you of five star dedicated and reliable Salesforce Support. Send SMS from Salesforce with the peace of mind that your Salesforce SMS will reach your customers faster, with quality content and the type of Salesforce Support that you would expect from a one of the most popular partner listed on the Salesforce APP Exchange.
