CUSTOMERRELATEDPROCESSES

COMPETENCE, AWARENESS AND TRAINING:

Emirates Vision Building Materials. determined the required competence of key personnel by preparing, and communicating Job Descriptions cards, to be as guidance to recruit a qual-ified, skilled, and proper educated staff. The competency shall be frequently evaluated by the relevant department heads during the annual performance appraisal.

To ensure proper competency; strict and tight recruitment system is implemented, to evaluate the applicants; furthermore the new employees are subjected to a training period in order to identify their qualifications and capabilities.

The training needs for the employees performing work affecting the quality will be determined through pre-established channels, and proper training will be provided as required.

CUSTOMER RELATED PROCESSES:

EVBM determined the requirements related to its products/ services taking into consideration the statutory and regulatory requirements.

The client requirements (inquiries & orders will be handled carefully under a controlled system to ensure it’s well understood and communicated properly, these requirements will be subject to a review process to determine our capabilities to meet their prior the submission of our acceptance to the client. The requirements, review, acceptance, and related amendments will be duly recorded.

COMPETENCE, AWARENESS AND TRAINING:

Furthermore EVBM implementing effective arrangements for communicating with its clients in relation to their requirements and expectations (enquiries, order handling, including amendments , as well as their feedback including the handling of complaints. The way of handling the clients’ enquiries, orders, feedback and complaints is duly expressed in a following documented procedures:

1. Sales & Delivery Procedure

2. Clients’ Orders Amendment Procedure

3. Customer Communication Procedure

Purchasing

The purchasing process in EVBM is considered the backbone for all other processes while its business is trading; thus the quality of products/services and the company competitiveness are mostly relying on the suitability and effectiveness of the purchasingsystem, therefore the company determined and implementing a controlled system to: a) Identify the needs of material and the stock limits. b) Ensure that a proper and complete description of the material to be purchased is communicated to the supplier. c) Maintain the records resulted from the purchasing process. d) Select and evaluate the suppliers. e) Verify the purchased material. f) Analyze, evaluate and adjust the effectiveness of the purchasing system.

The above-mentioned controlled system has been documented in the following procedures:

1. Building Material Purchasing Procedure

2. Commercial & Industrial Steel Purchasing Procedure

3. Selection & Evaluation of Suppliers Procedure

4. Inspection & Receiving Procedure