CAPGEMINI INVENT

The reception to this approach among Capgemini Invent’s clients has been positive with many surprised and delighted by its breadth and depth. “We're getting recognised in the market for being expert led and for having a different approach to other consulting firms,” shares Holm.

Client-centred sustainability strategy & collaboration

Capgemini has partnered with ServiceNow to build its domain and advance its digital excellence journey, ensuring greater flexibility and efficiency across the Capgemini ecosystem, in addition to the accountability of a single-source provider model.

For Capgemini Invent, it's about how to support clients advance their thinking around sustainability. “We work with some great brands. How do we best support them on their sustainability journeys? A big key to my strategy – as I mentioned earlier – is cross-sector collaboration.”

“Capgemini is not a software firm, so technology partners are important so that we can provide technical solutions to clients. We are also technology agnostic, putting client business requirements ahead of any one solution that one of our partners may have. ServiceNow is a great partner because they also take a platform approach that works across multiple technology solutions, to manage digital work flows and ESG data from across an organisation’s systems,” explains Holm.

This year, Capgemini Invent is hosting a number of intimate events around key topics that require cross-sector and multilateral collaboration. These events will dive deep into lesser-discussed issues surrounding specific topics that go beyond net-zero and carbon-mitigation strategies. “Biodiversity and community engagement around water basins is one of those topics. Another topic that we’re exploring more will be decarbonisation of UK homes.”

It is all go at Capgemini Invent, then – but Holm believes that it’s going to take every business to put sustainable structure in place. “I really do worry that we’re not ready for the changes global warming will bring,” says Holm. “There’s so much that we have to change – not only about how businesses are run, but also how we live personally –and I think we’re currently unprepared for those changes.”

That’s why one of Holm’s key objectives is the focus on adaptation strategies. “We want to help our clients to see sustainability as an opportunity to build long-term value and a source of competitive advantage, not just a compliance requirement. This means shifting the focus from risk-avoidance to promoting justice and regeneration.”

Practically, this means supporting clients with an investment roadmap, with causality linked to their Capex and Opex expenditures, helping them understand the secondary and tertiary impacts of their investments over time, prompting them to take a long view. This will allow for customers to reduce impact, improve social wellbeing, and be more prepared for some of these changes.

“As a society, we've been too focused on resiliency,” says Holm. “Now, we need to start to shift towards adaptation, because even if we were to reach net zero tomorrow, already-existing climate issues and their effects wouldn’t change. We don't know for sure what temperature we'll land on yet.”

In the face of irreversible climate changes Holm believes that the industry needs to prepare for more change, mitigate any further climate impacts, and advise companies on their next steps – the latter of which function as Holm’s next steps for Capgemini Invent.