Apollon - Exploitation and Sustainability Report by European Network of Living Labs

DELIVERABLE Project Acronym:

APOLLON

Grant Agreement number:

250516

Project Title:

Advanced Pilots of Living Labs Operating in Networks

D6.5 Exploitation and Sustainability Report (M29) Version: Final

Authors:

Alessandro Braccini (ESoCE-Net)

Project co-funded by the European Commission within the ICT Policy Support Programme Dissemination Level P

Public

Confidential, only for members of the consortium and the Commission Services

D.6.5 Exploitation and Sustainability Report

Revision History Revision

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Description

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ESoCE-Net

Preliminary version

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Apr 2012

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ESoCE-Net

Chapter 1-2 additional description

First draft for contributions

Update ESoCE-Net Platform for SMEs involvement First Final Version

Second Final Version (Joint, Individual Exploitation)

Final Version with update on pilot results

The information in this document is provided as is and no guarantee or warranty is given that the information is fit for any particular purpose. The user thereof uses the information at its sole risk and liability.

Statement of originality: This deliverable contains original unpublished work except where clearly indicated otherwise. Acknowledgement of previously published material and of the work of others has been made through appropriate citation, quotation or both. APOLLON ICT PSP Project

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Executive Summary This report outlines the action plan for sustainable APOLLON Living Labs network operations after the completion of the APOLLON project at M30 (April 2012). It includes the exploitation and use strategy of APOLLON results at overall consortium and at individual partner levels for the four domains of Homecare and Independent Living, Energy Efficiency, eManufacturing and eParticipation (including the Methodology adopted) and at Joint level of the overall Project. In the first chapter of the current document the results of the pilot project experimentations (in cross border collaboration in Living Lab) are reported according to what identified in the Project DoW. This input concerns what is achieved per each of the four project domains (both at vertical and horizontal level). The second chapter reports what is the future adoption of the achieved result for the project. This chapter analyses the results of the project at joint consortium level and describes the relation with ENoLL for the final transfer (principally) of the APOLLON Domain Networks and the related project pilots and achievements. The third chapter report the specific results available from the project execution, but in this case, the individual achievements for each work-package are reported as special outcomes from the individual (and joint) exploitation. The identification of these achievements is divided again per vertical domains but also identified at partner level. Finally in the fourth chapter the details for the transfer of project results at consortium and individual level is reported: this include the interaction with ENoLL for the overall project results that are related to Methodology and Domain Network and the plan for the agreements to transfer these achievements to the European Living Lab Network.

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Table of Contents Introduction ..................................................................................................................................................... 5 1 Exploitable results for vertical and methodology ....................................................................... 7 1.1 APOLLON Vertical results ................................................................................................................. 8 1.2 APOLLON Horizontal Results........................................................................................................... 9 2 Joint Exploitation of APOLLON Project Results ......................................................................... 10 2.1 The APOLLON Market Place .......................................................................................................... 10 2.2 The APOLLON Methodology Knowledge Centre .................................................................... 13 2.2.1 CROSS Border Collaboration Approach Sustainability ............................................................... 13 2.3 The APOLLON Platform for SMEs involvement and WP6 results .................................... 14 2.3.1 WP6 Horizontal results and exploitation ......................................................................................... 14 2.3.2 WP6 Plan for exploitation of results .................................................................................................. 15 2.4 Joint Exploitation of APOLLON Project Results – Key Performance Indicators ......... 15 3 Individual exploitation plan for the results................................................................................ 17 3.1 Individual exploitation results WP2 .......................................................................................... 17 3.1.1 Pilot Results and their Employments ................................................................................................ 17 3.1.1.1 The Belgium – Finnish Experiment ................................................................................................. 17 3.1.1.2 Dutch – Spanish experiment .............................................................................................................. 19 3.1.1.3 Dutch – Belgium experiment ............................................................................................................. 19 3.2 Individual exploitation results WP3 .......................................................................................... 21 3.2.1 Pilot Results and their employments ................................................................................................. 21 3.2.1.1 Lisboa pilot (Portugal) — Residential Condominium ............................................................. 21 3.2.1.2 Lulea pilot (Sweden) — Residential Buildings........................................................................... 22 3.2.1.3 Amsterdam pilot (Netherlands) — Residential Neighbourhood ........................................ 22 3.2.1.4 Helsinki pilot (Finland) — Business Building: Varma House .............................................. 22 3.2.1.5 Amsterdam (Netherlands) — Home Controlled EV Charging Model ............................... 23 3.3 Individual exploitation results WP4 .......................................................................................... 23 3.3.1 Pilot experimentation Results and their employments ............................................................. 23 3.4 Individual exploitation results WP5 .......................................................................................... 25 3.4.1 Pilot Results and their Employments ................................................................................................ 25 3.4.1.1 Issy Fort Pilot ........................................................................................................................................... 25 3.4.1.2 Antwerp M HKA 3D Pilot ..................................................................................................................... 26 3.4.1.3 Manchester Central Library Pilot ..................................................................................................... 27 3.4.1.4 French Museum of Playing cards Pilot .......................................................................................... 28 3.4.1.5 WP5 Pilot follow up for partners involved .................................................................................. 28 4 Consortium level agreement and transfer to ENoLL ............................................................... 30 4.1 Consortium Level exploitation plan........................................................................................... 30 4.2 Description and details for Agreement with ENoLL for transfer of APOLLON Domain Living Lab Networks ................................................................................................................................... 30 5 Conclusions............................................................................................................................................. 32 References ...................................................................................................................................................... 33

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Introduction The APOLLON project (Advanced Pilots of Living Labs Operating in Networks) started on 1st November 2009 with a duration of 30 months. The main issues addressed by APOLLON are the present lack of Living Lab harmonisation and collaboration, and the serious difficulties of SMEs in engaging in cross-border innovation. The APOLLON project is expected to demonstrate the positive impacts of cross-border domain-specific Living Lab networks, by setting up an advanced pilot composed of 4 thematically focused Europeanwide Living Lab experiments. APOLLON addresses four major domains in which ICT products and services innovation may benefit most from cross-border Living Lab networking; these are: (1) Homecare and Independent Living, (2) Energy Efficiency, (3) eManufacturing and (4) eParticipation. In each of these domains, a real-life experiment was specifically designed to pilot and validate that cross-border domain-specific collaboration between Living Labs leads to measurable improvements in ICT product and service innovation that it brings significant added value to SMEs, including micro entrepreneurs, and that leads to sustainable networks strengthening the European innovation fabric. This report outlines the action plan for sustainable APOLLON Living Labs network operations beyond APOLLON project. It includes the exploitation and use strategy of APOLLON results at overall consortium and at individual partner levels. This report incorporates project results at pilot level and what was achieved by the cross border experimentations in each of the four Domains (Homecare and Independent Living, Energy Efficiency, eManufacturing and eParticipation) including the Methodology adopted. The inputs collected by each project partner are expected to give guidelines on how there results will be employed. This can include: -

New research projects in the domain;

New research activities and achievements in the same topic/domain;

Business activities adopting project results in the market;

Benchmarking and Knowledge and technology transfer.

In addition to this and concerning the project experimentations an important role is played by SMEs: they are enabled to take part in cross-border Living Lab experiments beyond their home markets, and are supported by large industrial companies, academic centres and other stakeholders. The pilot aims at the sharing and harmonisation of Living Lab approaches and platforms between networks of exemplary European Living Labs, and the subsequent evaluation and exchange of results on a European and even worldwide level. The APOLLON project, at so called â&#x20AC;&#x2DC;verticalâ&#x20AC;&#x2122; level, is focused on validating the added value of a crossborder Living Lab network to deliver a domain-specific breakthrough and to engage business APOLLON ICT PSP Project

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D.6.5 Exploitation and Sustainability Report stakeholders (especially SMEs), end-users as well as public stakeholders in innovation at a European scale. This report is expected then to bring up also results of the Project at global consortium level: from this point of view detailed description of processes and agreement with ENoLL for transfer of the vertical results (Domain Living Lab Networks in each of the four domains) and overall project knowledge and methodology is reported.

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Exploitable results for vertical and methodology

The APOLLON project approach is organised in two different but tightly interconnected levels, the socalled ‘vertical’ and ‘horizontal’ levels. As for the vertical level, the focus is on validating the added value of a cross-border Living Lab network to deliver a domain-specific breakthrough and to engage business stakeholders (especially SMEs), end-users as well as public stakeholders in innovation at a European scale. The horizontal level includes transversal activities that penetrates each of the vertical domains and where common methodologies and tools for cross-border Living Lab networking are being set up, tested and validated, and where work on governance and business models as well as European and worldwide transfer and dissemination ensures a scalable and sustainable outcome. APOLLON Expected results can be summarized in three main categories: 1. Piloted and evaluated added value of LL networks especially for SMEs (Joint or individual exploitation level); 2. Harmonized methodologies and tools for cross-border Living Lab projects (mainly Joint exploitation level); 3. Sustainable cross-border domain-specific LL networks (Joint exploitation level). Furthermore, the APOLLON target outcomes are to deliver concrete results and guidelines in terms of building common ecosystems and Living Lab networks, common benchmark and impact assessment frameworks, using common technology platforms, and creating common integration methodologies. In such framework the following goals were addressed by the project: 1. A set of validated methodologies to set up and conduct cross-border Living Lab pilot networks. This result is based on an overview of current best practices but goes beyond the state-of-theart in Living Lab networking, i.e. towards practical and large-scale collaboration, and focusing on SME involvement. 2. A recommended toolset for facilitating cross-border research. Key focus areas include interoperability, easy transfer, and similar data gathering. 3. Set up of European thematic Living Lab networks. By working out governance models and action plans, by organising networking and dissemination events, and by linking with partners even beyond Europe, the project ensured that the core partners (taking direct part in the pilot activities), the support partners (being involved directly in information exchange and in building the networks, cfr. infra) and the wider stakeholder community reached by the dissemination activities, form clusters that are able to utilise the results of APOLLON. 4. A framework and practical guidelines for involving SMEs. 5. Impact assessment of the specific added value in terms of results as well as operational efficiencies of the cross-border approach.

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D.6.5 Exploitation and Sustainability Report 6. Recommendations and action plans for viable, sustainable and scalable rollouts to further domains and sectors. Based on a dialog with the thematically structured communities that are addressed during the lifetime of the project, on the lessons learned during the extensive pilot activities, as well as an accurate marketplace analysis, these recommendations addresses the various stakeholder requirements for a cross-border Living Lab network, as well as the governance structure and the most suitable business model. APOLLON provided results respond to the horizontal objectives which deal with setting up crossborder domain-specific Living Lab collaboration and SME involvement, the piloting of common methodologies and tools for cross-border Living Lab networking, and international dissemination and long-term sustainability of such practices and networks. Also these results respond to the vertical objectives which are specific to the domains in question. The interlinked organisation of the horizontal and vertical activities ensures that these results are met on both levels.

1.1 APOLLON Vertical results The vertical domain activities achieved in the four domains of Homecare and Independent Living, Energy Efficiency, eManufacturing and eParticipation contributed to the overall results in three ways: -

By applying and testing harmonised methodologies and tools,

By providing a nucleus for the cross-border domain-specific Living Lab networks, and

By validating the impact in terms of innovation breakthroughs for SMEs and Living Labs by carrying out a cross-border Living Lab experiment.

Each experiment has a complementary focus on specific cross-border harmonisation aspects i.e. on building a common ecosystem, a common benchmark framework, using a common technology platform, and generating a common integration framework. The experimentation results in each domain contributed to the achievement of: 1. A common eco-system model (Homecare and Independent Living experiment) In the first experiment an existing solution which is piloted in a local Living Lab was transferred to one other Living Lab belonging to the network. The focus within this approach was to determine what kind of ecosystem, value network and common approach needs to be in place to conduct cross-border pilots (in the domain of Homecare and Independent Living) and to what extent it helps to do this faster, easier and more efficiently. This model was applied to two Independent Living Services applications. 2. A common benchmark framework (Energy Efficiency experiment) This experiment developed a common benchmark framework that was deployed in all Living Labs taking part in the Energy Efficiency experiment. The main focus here was to assess the scalability of the Living Lab network, its services, and the comparability of research data within cross-border projects. This model set benchmark criteria for a well-functioning energy Living Lab service delivery and provided a clear model of network efficiencies related to a shared

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D.6.5 Exploitation and Sustainability Report platform of Living Lab services. This model was applied in the energy efficiency domain to assess the impact of smart-metering on user behaviour. 3. A common technology platform (eManufacturing experiment) In this experiment a common technology platform was introduced and used by each of the domain specific Living labs. The objective of this approach was not only to see to what extent the use of such a common platform facilitates the transfer of projects between Living Labs but also to investigate whether this stimulates new forms of collaboration between different partners. The experiment was aimed at installing and adapting a research prototype called RWIP with additional integration logic and services capability that were used in the three participating Living Labs. 4. An integration framework (eParticipation experiment) In this experiment several locally tested applications were transferred and integrated into each of the different Living Labs active in the network. By deploying the integrated solution in all of the Living Labs it were tested more accurately the advantages, best practices and limitations (on an organisational, technical and research level) of cross-border activities within the network. In this experiment there was an exchange and integration of different local projects between all participating Living Labs.

1.2 APOLLON Horizontal Results The horizontal activities of the project were finally responsible for reaching these overall results. They aimed to generalize and put results into a wider context utilizing a multidisciplinary approach, and the commonly held knowledge of the project team. One of the main outcomes of the APOLLON project is the development of an APOLLON methodology. This is the major objective of the horizontal methodology work package. This methodology was created based on the current state of the art Living Lab research initiatives, and inputs from the vertical thematic experiments within APOLLON. The final methodology is expected to be presented as a framework with a set of tools and processes for any groups that wish to set up and conduct crossborder Living Lab networks. APOLLON methodology includes an end-to-end tool set for Living Lab networks including the relevant principles, concepts, tools, processes and role descriptions. Furthermore, the methodology is expected to define and describe the tangible and intangible measures required for effectively demonstrating the added value of a Living Lab network for various user groups. Other main horizontal outcome is sustainability of domain networks. Please refer to APOLLON Deliverable D6.6 (Establishment of sustainable thematic domain Living labs network) for description and model for the sustainability of Domain Living Lab Networks.

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2 Joint Exploitation of APOLLON Project Results For what concern the Joint Exploitation of APOLLON Project results two main elements play a key role in this context: -

The Establishment of the Domain Living Lab Networks and their operation after project conclusion; 1

The role of ENoLL as receivers of most of the project result in terms of vertical domains and methodology studied.

The Domain Living Lab Networks will be transferred to ENoLL with a specific agreement after project conclusion and ENoLL will provide the administrative and site hosting support for their continuity. The Domain Networks continuity is guarantee also by their organizational and business model and the established plan for their sustainability. The transfer of the Domain Network to ENoLL and their sustainability mainly through the offer on the market of their Core Member’s services is based on a dedicated platform called APOLLON Market Place. This platform is from one side the instrument by which the Domain Network Living Labs (but also SMEs) can offer their services contributing to the sustainability of the Network (as detailed described for each chart) but also a gateway for the definition and publish of APOLLON Project results (in the form of developed services). It is delivered in demo form at the end of the project.

2.1 The APOLLON Market Place The APOLLON Market place is a demo customization of the APOLLON Collaborative Platform developed in the eManufacturing work-package 4 (see also below, as well as in D4.5). The Apollon Collaboration Platform is based on the Open Source Prototype “USDL Marketplace” developed within the Theseus Texo project. It consumes and exposes services described in the Unified Service Description language (USDL), a platform-neutral language for describing business details of a service, such as pricing, service-levels, and legal aspects in a standardized way. The main purpose of such a marketplace is to support service providers and service consumers in the matchmaking phase. The given prototype of a service marketplace is implemented as a J2EE application based on Jboss’s Seam framework. JBOSS-Seam is a combination of different open source components and comes with a fully-fledged toolset for creating user interfaces, business logic and database persistence. For the Apollon project a customized USDL Marketplace was set up as an Internet-based platform to the domain networks of Living Labs. Service providers (in particular SMEs) often act within tight budget boundaries, especially for investments in market research, for business development or for promotion/marketing. Thus the Apollon Collaboration Platform offers mechanisms that support 1

For Domain Living Lab Network Establishment procedure and charters please refer to APOLLON D6.6 “Establishment of Sustainable thematic domain Living Lab networks”. APOLLON ICT PSP Project 10 Final Version

D.6.5 Exploitation and Sustainability Report trading services across borders in new target markets. In particular when a service provider need to find early adopters and future customers for new products in a market it is not familiar with. The Apollon Collaboration Platform offers help to moderate the processes of finding the right partners, users and future customers to incubate business collaboration. 2 The installation of the APOLLON Market Platform showing one of the project resulted services is available from the screenshots below:

The implementation of the Apollon Collaboration Platform started on an SAP internal development system end of 2011. After the user interface and UI text customization, an appropriate Apollon branding was applied to the platform. Fiapal offered to provide the necessary infrastructure to host the collaboration platform in the internet and YDreams was responsible for technical support, in direct contact with SAP. To simplify the installation process and to minimize the administrative tasks a virtualized solution was chosen. So, the whole platform was installed and configured in a virtual machine running at SAP and was subsequently shipped to Fiapal. APOLLON D4.5 â&#x20AC;&#x201C; Impact Assessment on Best Practices. APOLLON ICT PSP Project 11 Final Version

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For the publication and the launch of the APOLLON Market place the following aspects are also considered (in relation also with the organizational charts of each Domain Network). -

Processes of the APOLLON Market Place (for Services publication and update)

Responsibility for APOLLON Market place contents (Domain Networks, core Members, accesses)

Operational aspects for platform hosting and advertising (at ENoLL side).

SAP Partner is taking care of coordinating the set-up and the update of the Services on the APOLLON Market Place demo platform. The process as well as the responsibility for the content will be transferred at the project completion. ENoLL is envisaged as target organization for coordinating the Market Place being the host of APOLLON Domain Network. Dedicated accounts can be set up allowing anyone interested in the Services and in the Domain Network to update and insert new Services (with the coordination of ENoLL). Knowledge transfer can be arranged from SAP and direct contact in ENoLL that will be in charge of Platform coordination and supervision.

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2.2 The APOLLON Methodology Knowledge Centre Among the overall results of the APOLLON Project, considered at Joint Exploitation level, the APOLLON Methodology plays an important role also because part of the three pillars the project was expected to generate impact. This is in terms of common methodologies and tools the project has as overall objective to identify the basic principles, concepts and processes that underlie cross-border domainspecific networks of Living Labs. To this extent a platform for methodology support is offered through the “Knowledge Centre” (http://knowledgecenter.openlivinglabs.eu/). This portal contains a repository of recommended tools, guidelines and practices that will be continued after the lifetime of APOLLON and is designed to ensure access to a wider collection of methods and tools (accessible and organized in an effective way and hosted under ENoLL responsibility and support).

2.2.1 CROSS BORDER COLLABORATION APPROACH SUSTAINABILITY Among the general APOLLON Results and in parallel with the methodology developed the cross border collaboration in Living Lab approach is a specific project outcome whose sustainability is as well in this document analyzed and reported. To this extent the APOLLON Project set a dedicated market for Living Lab (Domain Network core Living Labs and other organization operating in the network) where specific services are accessible at specific prices and conditions. The sustainability of the cross border Living Lab approach is then related to the “litmus test” for the Living Labs to face the market after project completion.

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2.3 The APOLLON Platform for SMEs involvement and WP6

results The WP6 in APOLLON has investigated and supported the development of Vertical Domain Living Lab Networks for the identification of services offered to SMEs. These services are expected to facilitate cross border collaboration in Living Lab and the development of future projects of experimentation. The APOLLON portal was furthermore populated by a set of documents in support to SMEs for the development of activities in cross-border collaboration approach (including Methodology). Most of these information where conveyed through the Platform for SMEs involvement (and are expected also to be offered with the employment of the Service for SMEs window). The SMEs service window and the Platform for SMEs will be transferred to ENoLL just after project completion (M29) and can be included in the agreement for Domain Network transfer.

2.3.1 WP6 HORIZONTAL RESULTS AND EXPLOITATION The results from the APOLLON Project concerning WP6 will be employed for: -

Future research activities/projects

Training courses in the domain

The subject of the training activities will be mainly focused on mechanisms to support SMEs in crossborder collaboration pilots such as IPR. The APOLLON results are expected then to provide material for building such training courses and define new themes of research and future projects in the domain.

Among the results from WP6 activity within the APOLLON Project there is also the Platform for SMEs involvement. The platform consists of a dedicate space for SMEs involvement within the overall dissemination activity: the objective is related also to the project requirement to publish all relevant dissemination materials, with specific interest and/or focus on SMEs, on a specific SMEs section on the portal. From the Platform for SMEs and to disseminate the results from the project interesting for the European SMEs (starting from the services) a SMEs window was created. The SME service window (and the information of the platform for SMEs) will be transferred to ENoLL to a dedicated section over ENoLL website (for the benefits and the results available for SMEs from APOLLON Project and more in general from cross border collaboration experience). The section will be maintained by ENoLL that will provide support for this aspect; sustainability is granted by the SMEs (small) fees the SMEs pay to be part of the Domain Network. ENoLL.

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2.3.2 WP6 PLAN FOR EXPLOITATION OF RESULTS The exploitation of Project results related to WP6 are expected to take place just after the APOLLON completion (April 2012). First batch of training is expected already for ICE Conference 2012 - Technology and Innovation Management - “Innovation by collaboration and entrepreneurial partnerships” (18-20 June 2012, Munich). ICE 2012 will bring together leading researchers and practitioners from around the world to present their latest findings from research and share practical cases from industry. Authors, workshop, tutorial organizers, and participants in general are invited to contribute to the shaping of the debate on innovation by collaboration and entrepreneurial partnership. The term Concurrent Enterprising is an amalgam which brings together the paradigms of Concurrent Engineering and Extended/Virtual Enterprising: The Concurrent Enterprise is a distributed, temporary alliance of independent, co-operating manufacturers, customers and suppliers using systematic approaches, methods and advanced technologies for increasing efficiency in the design and manufacturing of products and services by means of concurrency, parallelism, integration, standardisation, team work and more for achieving common goals on global markets.

Services to SMEs will be offered and advertised to SMEs starting from the ESoCE Industry Forum 2012 – (3-4 December 2012 TBC). The Industrial Forum is a two day event, whose objectives are to present Best Practices of Open Innovation for SMEs, to support the development of selected business ideas through reality checks performed within Living Labs environments and to launch new projects to support innovative entrepreneurships for European SMEs. In such context, ESoCE Net Industrial Forum aims to provide some contributions to address the issues and challenges to provide SMEs with suitable innovation environments and ecosystems and support SMEs to take significant advantage from joining such innovation platforms for acquiring critical mass and access to global opportunities. In general the Forum is intend to promote the constitution of Open Innovation Platforms able to dynamically aggregate Human, Social and Technological resources to address the key Societal Challenges of our time.

2.4 Joint Exploitation of APOLLON Project Results – Key

Performance Indicators A global evaluation of the APOLLON joint exploitation results can be summarized by the following Key Performance Indicators: APOLLON Domain Network Established

Number of Living Labs in the Domain Networks APOLLON ICT PSP Project

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D.6.5 Exploitation and Sustainability Report Number of other Stakeholders in the Domain Networks Number of Services published in the APOLLON Market Place

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3 Individual exploitation plan for the results In this chapter the results both at vertical and horizontal approach of the APOLLON project and the cross-border experimentations in Living Lab are reported per work-package and partners (including methodology). This chapter highlights then how each partner in the project will use the results developed after the completion of the APOLLON extent and the benefits to be achieved from these results. The information reported in this chapter is a subset of the overall project achievements (identified and summarized in the previous chapter). Example of individual exploitation of the APOLLON results can include (identifying plan and processes for such future developments): -

Further researchers in the domain;

Exchange of Best Practices;

Adoption of the APOLLON experimented Methodology in future Living Lab / SMEs activities

Input for new research projects;

Training courses based on the knowledge acquired with cross-border experimentation in Living Lab;

Performing benchmarking;

Knowledge and technology transfer.

The following paragraphs reports for each Project work-package the specific results whose future exploitation follows specific objective. The APOLLON results not specifically listed in the following sections are considered to continue in the Domain Network as embryo of the environment they have been developed transferred to ENoLL for continuity and based on sustainability model (as underlined in D6.6 – Establishment of Sustainable thematic Domain Networks and in chapter 2 of this document). The specific Project results will be further developed and adopted by Partners after M30 Project conclusion in the pilots especially within Domain Network environments.

3.1 Individual exploitation results WP2 3.1.1 PILOT RESULTS AND THEIR EMPLOYMENTS

3.1.1.1 THE BELGIUM – FINNISH EXPERIMENT The Belgium SME Televic has developed a Homecare supporting communication technology that is at present on the market in Belgium. This system, called Xtramira® is in use at the OCMW Kortrijk with approximately 30 clients. Xtramira® provides a video and audio communication between the independent living client and the homecare providing organization. It also allows relatives and friends APOLLON ICT PSP Project

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D.6.5 Exploitation and Sustainability Report to communicate with the Client via a software application installed on a pc (or mac) and an internet connection. The Brussels based Living Lab IBBT has collaborated with Televic in the Telesenior project. This project has investigated the usage and possible benefits of the Xtramira® in Homecare and alarm situations as well as the possible benefits for using the Xtramira® system for social interaction. On the basis of the experience with the Xtramira® technology in Kortrijk and the learning from the Telesenior project the SME Televic joined the Apollon Project to transfer the technology to a foreign country to learn about: -

How a technology such as the Xtramira® can be transferred to a foreign context

What the best process is to initiate and execute such a transfer

The technological performance of the Xtramira® system in a foreign context

With the APOLLON experimentation it was decided that Televic Healthcare was available remotely by means of Skype, email, fixed line telephone and cell phone for answering any questions that would arise. It was also made clear that someone would provide support as soon as possible when questions arose. The device is manufactured in such a way that setting up the actual device and connecting it to the network and television is straight forward. Televic is an SME that does not have the financial ability to do many projects and therefore must select the projects that they do careful. The choice to take the opportunity that APOLLON offered was because it gave the best chances to learn about cross border collaborative experiments as well as the process to technology transfer. The experiment continued on a phase two with the selection of an alternative technology to the Xtramira one: Tunstall / Arctic Connect System, and the Videra home care system (with two different pilots and set-up). The pilot introduced then a novel virtual care solution that was considered to add value to the customer. Simultaneously, the pilot served as a platform to simulate integrated service delivery by the Helsinki City Home Care and Palmia. Increased virtual care is a strategic choice for Helsinki, and the pilot simulated a situation where a virtual component was introduced to the home care solution by Helsinki City Home Care, and delivered seamlessly together with the emergency response service, operated by Palmia. The technology was non-invasive, easy to use, and added to their sense of confidence to act and live independently through increased sense of security, connectivity and access to the aid personnel. The connection provided much appreciated social interaction at the customers’ convenience, while not invading their privacy or daily schedules. In terms of clients, they reported increased confidence in their ability to live independently, as well as enhanced sense of personal security as the main benefits of the system. The social interaction was considered as the second main benefit. APOLLON ICT PSP Project

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D.6.5 Exploitation and Sustainability Report The studied pilot case is in a state where the experimental pilot is over, and the system is put in production. Essentially this means that the system is transferred operationally to the envisioned service delivery point at a virtual care center, and the new operational processes and the system functionality are tested further with a broader customer base.

3.1.1.2 DUTCH – SPANISH EXPERIMENT The ADL system is an intelligent home automation application for the elderly. The system uses small wireless sensors capable of recognizing the behaviour of residents’ daily activities. The sensory input is fed into a system that is thus capable of monitoring the behaviour. When the system detects an abnormality in the daily routine it will alert family, neighbour or a caregiver. The ADL system makes it possible monitor elderly people in their homes while maintaining quality of life and improving safety so that the clients of the system are capable of living independently longer. The pilots in the Project tested the technology in real environments (in the specific with technical with user involvement for bandwidth, connectivity, consumption, fault tolerance configuration issues). The experiment resulted in important lesson learnt from cross border methodology application. From the initially functional testing a lot of specific issues are identified at many levels (usability problems, browser compatibility problems, technology problems, bad specifications…). One additional important reason for unit testing based on user stories was coverage. If the stack of user stories covers the whole expected functionality of the product, unit testing each user story has a high chance of finding all problems that would reach a user if they went undetected.

3.1.1.3 DUTCH – BELGIUM EXPERIMENT This experiment was not originally envisaged in the Apollon project but came along as an opportunity due to the collaboration of the partners within the work package, the willingness of the partners and the identified needs with external parties. It also was a way to evaluate the tools and methods developed and used within Apollon. The experiment has the same general objective and set-up as the other two experiments in WP2. A company, Logica, has developed and piloted a social emergency service in their local market, but want to transfer this to a new market. This is being facilitated by the local Living Lab that searched for the appropriate partners and establishing of the eco-system. The idea for the Guardian Angel was developed in 2004, after a conversation between a disabled person and the Dutch Red Cross. The Guardian Angel service is a paid service aimed at utilizing mobile communication technology and a wide network of volunteers to link people with a direct need for some small but acute need for assistance and people nearby who are able to provide this assistance. A group of people who is limited in their abilities, often due to old age or a handicap is provided with specifically designed mobile alarm equipment (GSM, GPS and GPRS) that enables them to send requests for help. At an activation of the alarm the equipment makes contact with an emergency helpdesk. Social Emergency aid is provided by volunteers who together form a network (10,000

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D.6.5 Exploitation and Sustainability Report volunteers). For the development Achmea and Logica are collaborating in the Dutch pilot of the project. The Guardian Angel is an alarm service, which links people in need while they are outside with a volunteer able to provide help the service has arrangements concerning personal data, location and possible medical data. Logica, a large multinational IT solutions provider developed the Guardian Angel service for the Dutch insurance company Achmea. The service is designed and developed in close collaboration with the Dutch Red Cross. Later on this service will be adjusted to other countries needs by other partners. One of the first instalments of the Guardian Angel project is the “Apollon I Can Help” application as piloted in the Netherlands. The underlying idea behind this application is that emergency services can be stretched from time to time. As lots of people have first aid experience or have a medical/healthcare related background, they could help in case of an emergency. The ‘I can help application’ can be downloaded as an app on the smartphone of the voluntary helpers. These helpers have to register their level of experience. They also need a BIG registration. Concretely, this means that all healthcare professionals in the Netherlands have to be registered in the BIG-register on behalf of the Ministry of Health, Welfare and Sport. This register provides clarity and certainty regarding the care provider’s qualifications and entitlements to practice. When someone has an accident they, or someone on their behalf, will call the emergency services. The call handler/dispatcher will then be able to see where the accident is, how many registered ‘helpers’ are within a certain radius around the accident, and what type of incident they are capable of handling. Therefore, the voluntary helpers had to register their level of experience. The dispatcher is then be able to send an alert to the appropriate ‘helpers’. A ‘someone needs help’ message it appears on the smartphone, asking if the voluntary helper can help (and by using the navigational functionalities of the smartphone, a map shows the quickest route to the emergency). It also provides the location of the nearest emergency equipment around the city, for example defibrillator and oxygen. The helper can respond to the call center/dispatcher with a ‘I can help’ message. The outcomes of the “I Can Help” are situated on different levels: -

Results from the benchmark study: who is the testpanel, what are their current practices and experiences

Results from the user experience on the use of the ‘I Can Help’ application: both on the level of the existing iPhone application as well as on the new SMS component (the I Can Help technology was extended by an SMS component. This component was rolled out by most participants during the pilot).

Number of lesson learnt for cross border experiment o

There is a clear need for a monitoring tool which on any time give all partners that are involved on overall overview of the status of the project. This has to include what

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D.6.5 Exploitation and Sustainability Report partners are doing, what issues they are addressing as well as how the pilot is getting along. Currently now the remote Living Lab (IBBT) is being addressed to provide this info, but often ‘runs after the facts’ and doesn’t have not always the most up-dated info. o

There is a clear added value for direct contacts between the partners involved. In previous pilots it was noticed that the Living Lab still plays too often a central, kind of gateway role, for different reasons. It is important, once the eco-system has punt into place and partners are introduced to each other, that also the communication between these partners themselves. In the Pilot the various partners (even the subcontractor) communicated directly to each other (keeping the others informed).

Early contact between the various partners – in the case SME / big company (Logica) and care organisation (OCMW Turnhout) is needed. This is important with regard to the expectations, needs.

3.2 Individual exploitation results WP3 3.2.1 PILOT RESULTS AND THEIR EMPLOYMENTS The Energy Efficiency experiment aimed at testing the impact of real time information on energy consumption provided by ICT on user behaviour transformation towards energy efficiency and how can energy metering solutions from diverse SMEs be integrated, from the cross-border point of view, and what are the advantages, best practices and limitations of cross-border activities within the Living Lab network. The pilots were chosen in order to encompass different use typologies, such as residential, public and business buildings, which have very distinct energy consumption patterns. Three types of cross-border activities were developed: knowledge transfer, technology transfer and business transfer. In these activities, the APOLLON Energy Efficiency partners developed several joint activities, such as workshops and business match-making events, where the cross-border aspect of the experiment was promoted. Regarding user behaviour transformation, a benchmark of tools and methodologies was created, and the global experimentation has proven that Real Time Information on energy consumption provided to the users leads to significant energy savings: Helsinki: Average 9% (up to a decrease of 24,1% in energy usage) Luleå: Average 9% (5-12% decrease of energy usage) Amsterdam: Average 6% (4-8% decrease of energy usage) Lisbon: Average 15% (9-20% decrease of energy usage)

3.2.1.1 LISBOA PILOT (PORTUGAL) — RESIDENTIAL CONDOMINIUM The purpose of Lisbon's case was to implement energy efficiency measures in private households though user behaviour change and to test the effect of using smart metering technology combined APOLLON ICT PSP Project

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D.6.5 Exploitation and Sustainability Report with an energy management tool, developed by Lisboa E-Nova, and strong communication actions, in the decrease of energy consumption. The selected 50 users achieved the reduction on their consumption based on the use of visualization technology and informative billing due to the continuous knowledge of the energy consumption and the identification of unnecessary consumptions. The results produced by the remote manager tool to the participating dwellers and the co-creation of consumption solutions led to user behaviour transformation, achieving an average decrease in energy consumption of 9%, with some households reaching 20%.

3.2.1.2 LULEA PILOT (SWEDEN) — RESIDENTIAL BUILDINGS As part of the Lulea cross-border activity focused on methods for behavioural changes, Lulea has implemented visualization technologies in 19 private households to be able to test an approach that stimulates users to adopt the technology for a longer period of time. The use of ICT that provided users with visualization of energy consumption was encouraged by providing the users with tasks they should carry out while they increase their familiarity with the technology. In this way, the adoption of the innovations that are implemented in the users homes was stimulated which in the long-term perspective led to behaviour change and lower energy consumption. The case was on-going between April 2011 and February 2012. Results show that users in Lulea have reached an average reduction in energy consumption of 9%.

3.2.1.3 AMSTERDAM PILOT (NETHERLANDS) — RESIDENTIAL NEIGHBOURHOOD The Amsterdam Smart City pilot area covers a part of Amsterdam and involves about 500 households. It aimed to reduce the energy consumption in households via using innovative. ICT products, services and techniques, including smart meters, energy control mechanisms, direct feedback and information provisioning etc. The objective was to achieve user behaviour transformation towards more energy efficient lifestyles using ICT (particularly through real time information on energy consumption). Average measured energy savings of the pilot reveal a 6% reduction in energy consumption.

3.2.1.4 HELSINKI PILOT (FINLAND) — BUSINESS BUILDING: VARMA HOUSE Varma House is an office building built in 1989 where 12 different companies are located. Several submeters are installed in the building providing for individual consumption on energy of each company. Three different energy metering systems from APOLLON partners were installed and managed by the Generis platform from Process Vision. Two user groups were created in the building, which have been challenged to adopt more efficient energy consumption behaviours and observe their results through the reports of the Generis platform. Within the Varma House, an energy saving competition was organized as means to study user behaviour changes, where users were asked to come up with energy saving ideas and through real time information were aware of their energy consumption, and were also given a number of energy APOLLON ICT PSP Project

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D.6.5 Exploitation and Sustainability Report saving themes to work with. The building energy savings achieved were 9% (with one of the zones achieving an exceptional 24% savings). Based on the results of this experiment, Process Vision has created a new business model named Enterprise Energy Management. Underpinning this model is the modification of GENERIS from an energy management system for traditional energy companies into software for identifying, measuring, managing and reporting energy savings.

3.2.1.5 AMSTERDAM (NETHERLANDS) â&#x20AC;&#x201D; HOME CONTROLLED EV CHARGING MODEL Logica and Quby developed as a Living Lab experiment a model and demo of a Home Controlled charging CiMS point for Electrical Vehicles. It enables the user in a residential network area to charge an electric vehicle without overload of the limited connection capacity. Two basic ingredients of this smart charging solution are Logica's product for public EV charging (CiMS) and the Quby Display, the Home Energy Management System of Quby. The resulting product makes it possible to have a private, dynamic EV Charging station to be connected to a limited district power connection without overloading this connection. It also fosters the end-user engagement of smart grids. Two different, but related, aspects of further adoption and growth of smart grids are addressed: First, we consider aspects of end-user (consumer) engagement. Second, we look at system interoperability aspects. Interoperability is a subject that is widely discussed in smart energy grids. European standards for smart grids, smart meters and charging interfaces with electric vehicles are a prerequisite to allow the industry to invest in and make use of smart grids.

3.3 Individual exploitation results WP4 3.3.1 PILOT EXPERIMENTATION RESULTS AND THEIR EMPLOYMENTS Results of networking cross border experimentation in (European) manufacturing domain were targeted to the possibility to increase the cross-border networking between SMEs and companies has a major role to play in enhancing the efficacy of the productive processes and RDI. With the dawn of more tightly woven networking, supported by ICT tools such as the collaboration platform that has been implemented in APOLLON, the possibility to allow for new partnerships in one hand, and also to speed up the networking process opens new doors to collaboration can have a huge contribution to increase the resilience and competitiveness of the manufacturing sector in Europe. The existence of collaborative platforms that act as portfolios and matchmakers at local level allow for easier and faster partner research for companies looking for partnerships and new markets, and represents a step further in open data and networking facilitation tools for SMEs.

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D.6.5 Exploitation and Sustainability Report This aspect is particularly true to support SMEs entering new markets and implies a considerable effort in precious resources and a fine tuned strategy that represents a blocking obstacle to many companies. The potential of such a collaboration platform represents an enormous opportunity for any SME to broaden their commercial activities at different levels. Besides its innate cross border potential, it can provide a cost effective opportunity to test different market segments and the receptivity to new services offered. The design in terms of entity profile, service categorization, management tools and matchmaking functionalities creates a nurturing marketplace for any SME Apollon experience can bring the participating SMEs business opportunities that were, until now, not so easily considered, due to the difficulties any new market segment present to a first approach. Besides collaboration opportunities with other companies, leveraging the existent technological assets to new market segments, new possibilities can be opened in innovative services that can, this way, be easily presented to prospective customers or partners in a trans-national dimension. An example can be one of the core activities of YDreams, Human-Computer Interaction, namely Natural User Interfaces, which have not yet found its way into manufacturing due to the sensitive nature of paradigm changes in these activities. This paradigm change in the way we interact with computer systems has been considered by business analysts a natural fit in many manufacturing activities and can represent a valuable approach to facilitate many factory operations. Through the Apollon collaboration platform, YDreams can envision facilitated market approach and partnerships procurement, even for new products or services that would otherwise be very complicated and expensive to establish. The matchmaking between different complementary actors can expand the economic activity by actively providing modular services, by tailoring the service offer to the requests procured or by the matching of complementary service offers with other SMEs. It is expected such a domain specific collaboration platform being an attractive tool for any kind of potential business partners due to the "easy to use" approach. Nonetheless the most relevant category to be reached is the SMEs one. The SMEs - and that includes all sub-categories - from really small enterprises to mid-size enterprises should be enabled to run trans-national businesses not just by getting the chance to trade their services to other countries via the platform but also by getting support from the LL network into the direction of "to be made prepared" for establishing businesses in other countries and regions than their "own".

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3.4 Individual exploitation results WP5 3.4.1 PILOT RESULTS AND THEIR EMPLOYMENTS

3.4.1.1 ISSY FORT PILOT The French experiment had as use case the Digital Fort. The Digital Fort is an ambitious project that aims to create a new Green and Hi-Tech district in the place of the old Issy Fort, a landmark site and the scene of bloody battles between the French and the Prussians in the war of 1870. In line with the city’s desire to preserve the memory of this significant page of Issy’s his-tory, the pilot partners developed an interactive multimedia trail, based on the reconstruction of the fort in 3D, augmented reality, geolocation and crossmedia. The objective was to encourage the citizens to get involved in the life of their city, to discover its history and to increase their awareness on the cultural and historical patrimony of Issy-les-Moulineaux. The interactive discovery trail invites users to discover the History of the Fort of Issy via QR codes placed on historical information boards across the city. Users equipped with a smartphone can take the experience one step further as they have to solve riddles, report on their journey by taking pictures, geolocating themselves and then uploading the data in real time on the 3D map of the city. Virdual is an Issean company which provides solutions for TV channels and TV producers to create cross-media programs. For the experiment, Virdual provided an audiovisual documentary on the history of the Fort of Issy combined with a 3D interactive reconstruction of the Fort as it was back in the 19th century. The documentary proposes a guided visit of the place enriched with documents such as video sequences, engravings, sounds and pictures. The 3D reconstruction of the place allows the user to move around the 3D model of the Fort and access various media resources for more information. Navidis is a cartographic and 3D media editor for local authorities, education and the general public, based in Issy. Within the project Navidis provided Issy 3D, a 3D cartography of Issy and Urbadeus, a module allowing citizens to post with a smartphone into the 3D model of the city additional points of information for sharing city experience and providing relevant feedback. MobExplore is a French company which develops location-based mobile games. Within the experiment, Mobexplore provided the smartphone application allowing users to solve riddles, report on their journey by taking pictures, geolocating themselves and then uploading the content created in real time on the 3D map of the city provided by Navidis. People's Voice Media provided Community Reporters programmes, an innovative way for people to build confidence in the use of social media tools, learn new skills and tell a story about themselves or their communities. Community Reporters Programmes were used to engage with Community Reporters and create Community Reports. People’s Voice Media worked with and trained Issy Media’s staff to the techniques of community reporting.

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D.6.5 Exploitation and Sustainability Report The purpose of the experiment was to test the aggregation of Media technologies using 3D, crossmedia, community reporting and context aware mobile applications within the framework of the Real and more project of the Digital Fort. A secondary goal was to test and assess the impact of ICT use in the access to Culture and cultural resources. From a Living lab perspective, this experience allowed Issy Media to identify the barriers and issues that occurred when running the experiment in order to improve future cross-border Living Lab experiments.

3.4.1.2 ANTWERP M HKA 3D PILOT The Belgian pilot tested the impact and added value of a mobile 3D game application on youngsters’ museum perceptions and experience in a museum setting. The primary aim of the research consisted of examining the experiences and practices of youngsters when using the application. In particular, the pilot intended to assess the impact of a 3D game on young visitor’s movements, art-viewing habits, interaction patterns and learning behaviour. The game was composed of two spaces in which the visitor operates. The first space comprises the physical premises of the M HKA museum in Antwerp, where the visitor moves as s/he normally does when visiting a museum, equipped with a smartphone. The second space is a virtual space that contains seven screenlike frames. At the beginning of the game, each of the frames contains a textual signifier, such as a word or word combination, a line of poetry or a question. 3 Partner of the pilot were IBBT (for o Knowledge of game design, game concept, graphic design, crossplatform development of overall application framework, app-based support of QR code scanning, back-end Drupal programming, API definition and implementation, Living lab testing methodology), Virdual (for 3D virtual world design and implementation) and M HKA (Antwerp museum of contemporary art “Museum van Hedendaagse Kunst Antwerpen” for knowledge of what works in interaction with young museum visitors, knowledge of the academic literature on how museum visitors approach art works, access to museum for application testing in Living lab environment, content on works of art, custom made for the target audience).

The purpose of the game consists of matching the works of art in the physical museum with the textual signifiers in the virtual space. In order to do that, the visitor needs to scan a QR code situated in the direct vicinity of an artwork. By scanning the code with his/her smartphone, the visitor is able to consult additional information about the selected work of art and to match it to a frame in the virtual space, using an application developed jointly by Virdual and AirGraffiti. Each time an exhibit is matched to a text in the virtual space, a new entry appears in the game progress visualization. This visualization is presented on a computer screen and displays all the matched artworks for each visitor. As there are seven virtual frames, the visualization shows alternating rows of seven individual “exhibitions”, as if each visitor is creating a personal exhibition. In addition, it mentions the visitor’s name and his art-viewing profile. After calculating the score over all the works of art for each category, the category on which the user scored highest is displayed in the game progress visualization. The game ends when the visitor has worked his way through all virtual textual identifiers. The visitor is informed of his art-viewing profile and receives a booklet containing an explanation on his profile as well as recommendations for other works of art that would typically interest a person who falls under the specific profile. APOLLON ICT PSP Project 26 Final Version

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3.4.1.3 MANCHESTER CENTRAL LIBRARY PILOT Manchester Central Library closed to the public in June 2010 for three years of refurbishment and renovation. As there was a need to keep citizens informed of the progress of the refurbishment work, it was thought that this project would be a good place to carry out an experiment of Peoples Voice Media's Community Reporters model as a way for local government to engage with citizens in new way. Partners involved included Manchester Digital Development Agency (MDDA) / Manchester City Council and Peoples Voice Media. Co-partners included Laing O'Rourke (the company contracted do the renovation work on Central Library) and Manchester Library and Information Service. MDDA facilitated meetings between Laing O'Rourke and Peoples Voice Media to enable Community Reporters to go into the Central Library construction site and report on the progress of the work. Community Reporters went into the site in August 2011 and published to the Community Reporters website, http://communityreporter.co.uk/tags/central-library Based on the work done so far during this experiment, the relationship between Peoples Voice Media and Laing O'Rourke is planned to continue after the APOLLON project. This work was also useful to Peoples Voice Media as a comparison of the work done to set up Community Reporters in Issy-lesMoulineaux. It was also originally intended to carry out an experiment of Navidis's Urabdeus application using the area around Manchester Central Library using a 3D city model of Manchester. This planned experiment did not take place, mainly because processes for accessing 3D city model data was problematic and slow, which caused delays in starting the experiment. MuseUs (http://museus.be/) is an iPhone / iPod Touch app developed by IBBT. MuseUs allows users to curate their own exhibitions of works in cultural spaces (libraries, museums, galleries) by matching â&#x20AC;&#x2DC;statementsâ&#x20AC;&#x2122; (e.g. phrases such as 'The subject of this painting seems more about real life than the other three.') with 'works' (e.g. a painting in a gallery) by scanning a QR code with their smartphone. As users complete their exhibition, it is displayed on a screen in a space - such as a gallery - for others to see. The purpose of the experiment was to run user testing sessions of IBBT's MuseUs app in a UK cultural institution in order to: -

Provide feedback to IBBT on the MuseUs concept from users and cultural institutions.

Provide feedback on the current version of the MuseUs app in order to support future technical development of the app.

Clarify work required to develop an English language interface for the MuseUs app.

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Expose IBBT to the experience of working with a cultural institution in another country.

Expose Manchester Galleries to the experience of working with an SME from another country.

Help MDDA identify the barriers and issues that occurred when running the experiment in order to improve future cross-border Living Lab experiments.

3.4.1.4 FRENCH MUSEUM OF PLAYING CARDS PILOT The experiment carried out at the French Museum of Playing Cards in Issy-les-Moulineaux tested the reactions of visitors on the use of the MuseUs mobile application. The experiment was carried out in the framework of the “Alice in playing cards’ land” exhibition organized by the museum from December 2011 throughout March 2012. Users will be able to test MuseUs on iPods and iPads which are lent by the museum. The overall purpose of the experiment was to test the third version of the MuseUs prototype in a cultural institution. Among the specific purposes of the experiment we can include the need to test the impact of a paneuropean application in a French environment, after two successful testing sessions in Belgium and England. On a more local level, the purpose was to expose the Museum of Playing Cards to the experience of working with an SME from another country.

3.4.1.5 WP5 PILOT FOLLOW UP FOR PARTNERS INVOLVED The cross-border experiment has yielded an interesting application as a consequence of the collaboration between the different parties. Below reported a sample description of sustainability elements for the pilot involved SMEs organizations: -

Air Graffiti: o

The cross-border pilots have provided Air Graffiti with access to markets in both Belgium, France and England, which we normally would never have achieved. 

Air Graffiti gained an insight in the perspectives from different stakeholders that they normally would never have gained.



Air Graffiti gained access to technology which they normally would not have considered nor developed.



Air Graffiti test the application in different cultural settings, with different languages and with different museum types.



Air Graffiti is now developing into a new business and now discussing the possibility to test the application in other European countries, like Spain

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D.6.5 Exploitation and Sustainability Report (allowing continuous evolution of the software prototype, based on user feedback). -

Navidis: o

Through Apollon Project Navidis was able to access to the Living Labs network, to reinforce its network of European contacts and to demo its technology (Urbadeus) at a number of European events.

Navidis joined a new European Project on Smart Cities (EPIC) including partners they met through Apollon.

Virdual: o

Virdual become aware of business models problems that arise when working with Cultural Institutions (for its mobile version of a 3D virtual gallery).

Virdual is willing to explore the opportunities for building a thematic network of Living Labs in the domain.

People Voice Media: o

APOLLON Project allowed People Voice Media to explore alternative income generation models and change business strategy.

PVM started to offer “Social License” as a way forward. This approach encourages other organisations to run the program on their behalf either to add value to their existing service or as an income generating opportunity for themselves.

The Apollon pilot also allowed PVM to develop the “train trainer” program which is something they were thinking about but had not developed.

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4 Consortium level agreement and transfer to ENoLL The general objective of APOLLON is to pilot and assess cross-border domain-specific networks of Living Labs, to deliver validated methodologies and tools for this, and to ensure that such networks can offer benefit to all relevant stakeholders, in particular to SMEs, in a sustainable way. From this aspect the activity of the exploitation of project results at global consortium level will be related to: -

Global Knowledge from cross border Methodology that will be available o

At ENoLL level through ENoLL Knowledge Centre Platform (dedicated to SMEs and Living Labs)

Over the APOLLON Portal and SMEs section, specifically dedicated to SMEs

Establishment of Domain Living Lab Networks that will be transferred to ENoLL with a specific agreement included in this document

4.1 Consortium Level exploitation plan The plan for the exploitation of APOLLON results at overall consortium level is expected to take execution just after project conclusion (M31 â&#x20AC;&#x201C; May 2012). The Plan considers the following phases: 1. Identification of the main concepts and draft of Agreement with ENoLL 2. Dedicated Workshop to a. Discuss the term of agreements b. Discuss the details of the Domain Network transfer to ENoLL c. Finalization of agreements 3. Agreements with ENoLL (with transfer of APOLLON results in four Domains) In such context and in the objective of this plan the agreements will be executed upon project conclusion without discontinuity on the potential activities and role of the Domain Networks created in APOLLON.

4.2 Description and details for Agreement with ENoLL for

transfer of APOLLON Domain Living Lab Networks The Agreement with ENoLL for Project result transfer in the form and with the objectives reported in this chapter are here included as reference and will be formalized by APOLLON final event in Brussels.

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D.6.5 Exploitation and Sustainability Report There is no formal document concerning this agreement but the consent of Project achievement transfer will be formulated in an official final hand over from APOLLON to ENoLL during final Event.

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5 Conclusions This documents reports APOLLON Results both at vertical and horizontal (domain specific) level identifying and making clear how and in which way these results continue after the Project completion. The document makes clear how the APOLLON established Domain Network are from one side one of the major outcomes from the project (transferred to ENoLL with specific agreement) and from the other side one of the most important instrument for the cross border pilot and experimentation continuity. In such context the APOLLON Market place studied and developed with wp4 support is one of the additional way to exploit, advertise and give market real opportunity to cross border services developed by core Living Labs. Around 20 Services were originally loaded to the first implementation of the APOLLON Platform at its launch at M30. This document finally reports other specific results from APOLLON Pilots in the four domains that are not directly or only identified with the Domain Network and the Market place services but continue after the Project conclusion with different objectives. Some of these objectives include: further researchers in the domain; exchange of Best Practices; adoption in future Living Lab or SMEs activities, input for new research projects; training courses; benchmarking; knowledge and technology transfer. These specific results will be further developed and adopted by partners in the pilots that will continue to run after the Project completion in the specific within Domain Network environments.

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References [1] APOLLON DoW v.10 [2] APOLLON D4.5 – Impact Assessment Final [3] APOLLON D1.4 – Recommendation Methodology [4] APOLLON D2.4 – Evaluation and Recommendation report on the cross border experiment [5] APOLLON D5.4 - Re-adjusted pilot techniques and methodology [6] APOLLON D6.6 - Establishment of sustainable thematic domain Living labs network

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