Living Lab P ro j e c t s o f 2 0 1 8 EUROPEAN NETWORK OF LIVING LABS
Fo re w o r d Being inspired by the projects and amazing
In the third edition of the Living Lab Projects
living lab activities we encounter on a daily
voting, which was opened during the month
basis, we decided to give more visibility to
of March 2019, we received more than 1300
exceptional cases by opening a friendly
votes, from countries in South and North
competition where ENoLL members submit
America, Africa, Europe, Asia and Australia.
one project they have worked on in the past
All projects in the competition generated
year.
substantial buzz on social media and other channels, which reflects in the high numbers
By collecting these living lab work examples
of votes that these projects received.
we aim to highlight hands on case studies that can be inspiring source for all who are
Congratulations to the top three projects
following the thirteen+ year old community’s
with the highest number of votes: CAPTAIN
past, present and want to be part of a
by Thess-AHALL, Eyedius by Bașakșehir
shared future. The collection of the cases
Living Lab and Forum Albacín and
also shows how diverse and overarching
Sacromonte in Granada about Sustainable
the ENoLL community is and through the
Tourism by MediaLab UGR.
competition we can see how many people all over the world are interested in Living Lab activities. PAGE 3
P R OJ E C T S
EYEDIUS
M I F R I E N D LY CITY
CROSS CARE
A BETTER VISIT
Basaksehir Living Lab Coventry City Lab
Eindhoven Living Lab
Future Self and Design Living Lab
CO L L A B O R ATO R I U M FO R C L I M AT E A DA P TAT I O N Greater Copenhagen Living Lab
SMART R E TA I L C I T Y LAB Hub.Brussels
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CITY OF PEOPLE imec.livinglabs
RESONANCES: THE LONG WAVES OF UTOPIA K8
CITIZENS CO - C R E AT I N G THE CITY’S D I G I TA L C U LT U R A L H E R I TAG E
Living Lab Shanghai
FORUM ALBAICÍN AND SACROMONTE IN GRANADA ABOUT S U S TA I N A B L E TOURISM
COGNITIVE VILLAGE PraxLabs
MediaLab-UGR PAGE 7
Library Living Lab
NICE2035 LIVING LINE
COAC H A S S I S TA N T VIA PROJECTED A N D TA N G I B L E INTERFACE
Urban Hub
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Thessaloniki Active & Healthy Ageing Living Lab
BIBLIOLAB
Ey e d i u s BASAKSEHIR LIVING LAB
Eyedius Pass is a cloud based & artificial intelligence supported access control and task management system requiring no custom hardware, device or cabling, only smartphones and/or tablets.
Pantone Pro. Cyan C - CMYK: 100/10/0/0 - RGB: 0/174/239 - HEX: 00AEEF Pantone 654C - CMYK: 100/80/0/60 - RGB: 0/28/84 - HEX: 001C54
The aim of this project is to eliminate the old technology devices such as RFID cards, readers, all the reader cabling and similar contact based devices (Bluetooth devices, chips etc.) to make the use of our existing smartphones and tablets more efficient; as well as to protect the environment from more plastic and electronic waste. Eyedius Pass is aiming to expand to three additional cities and reach 50,000 users by the end of 2019.
http://basaksehir-livinglab.com/BLL/anasayfa/
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WEBSITE
M i Fr i e n d l y C i t y COVENTRY LIVING LAB
MiFriendly Cities project is a three-year
The project will deliver an exciting
WEBSITE
initiative aiming to develop innovative,
programme of activities designed to
https://mifriendlycities.co.uk/
community-led and sustainable
create opportunities and to push the
approaches to enhancing the
boundaries of what has been previously
contribution of refugees and migrants.
attempted.
MiFriendly Cities, have brought together
In a MiFriendly City everyone is
a diverse and innovative partnership
encouraged to become an active citizen,
of three local authorities (Coventry,
training and employment opportunities
Birmingham and Wolverhampton), a local
are created, and the contribution of
university and its social enterprise partner,
refugees and migrants is supported,
four local and national NGOs which deliver
enhanced and recognised.
services and activities as well as advocate for migrants, a leading multinational company, and a not-for-profit consultancy set up to help communities, practitioners and policymakers to respond to migration. Working together allows these entities to capitalise on each organisation’s strengths and knowledge. PAGE 13
C ro s s C a re EINDHOVEN LIVING LAB
The CrossCare project stimulates, supports and accelerates innovations in healthcare. CrossCare contributes to the development and implementation of healthcare innovations (product, service or concept) by offering a care testing ground. Next to that, CrossCare supports innovation projects with a fund. In total 178 projects applied and 19 were selected and suported with â‚Ź 5.483.254 budget and living lab support. Both patients and healthcare professionals were involved in co-creation sessions. Some living labs used test panels.
SME companies join the programme for testing product-market fit.
https://crosscare.eu/
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WEBSITE
A better visit FUTURE SELF AND DESIGN LIVING LAB
The ‘A-Better-Visit’ games are focusing
Hence the app uses a range of sensory
on improving communication avenues
stimulants, such as sound, music and
for people living with advanced
familiar imagery to facilitate engagement
dementia.
and conversation, creating a shared experience of the resident and visitor
The project, in collaboration with
dyad.
Dementia Australia and Lifeview Residential Care (Melbourne, Australia),
Some activities provide a competitive
developed in a two year co-design process
aspect, allowing users to challenge each
a number of playful activities to enhance a
other in a comfortable environment.
person’s ability to share experiences and
This project demonstrated the Labs
social interactions with visiting partners
capabilities to create a product with an
and family members for “a better visit”.
user driven research approach.
There is a strong emphasis on content
WEBSITE
creation, that the person living with
https://www.cdiengage.com.au/living-lab/
dementia has a feeling of impact and
a-better-visit
proactive interaction – not just passive consumption.
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Collaboratorium for climate adaptation E N E RGY & WAT E R - G R E AT E R CO P E N H AG E N L I V I N G L A B
The Collaboratorium for Climate
CALL Copenhagen and the Greater
Adaptation empowers communities to
Copenhagen Utility. Testing involved 500
collaborate and engage with city and
citizens in the two neighbourhoods.
utility authorities in the participatory
The Collaboratorium is a natural
planning of local climate adaptation
extension of ENERGY & WATER activities,
projects.
since E&W already partners with relevant stakeholders and specializes in
This is achieved by creating an online
sustainability and participatory planning.
platform, where technical data are made
Several tech-companies have contributed
available on user-friendly interactive maps
to facilitate the processes.
and 3D-models. This tangible interactive bridge the gap between citizens and other
WEBSITE
stakeholders such as city planners, utility
http://energiogvand.dk/en/frontpage/
engineers and architects. The project ran in Copenhagen Denmark, from January 2018 to June 2019, and was tested in two suburban neighbourhoods. The concept is developed by ENERGY & WATER that facilitates and test the Collaboratorium in collaboration with PAGE 19
S m a r t Re t a i l City Lab HUB.BRUSSELS
This project has been a tool to rethink the way we work in the commercial districts. With the project, the change is driven with, by and for the communities. This project aims to define the concept of smart city applications in the retail sector. After three years of experimentation, the developed platform shows the results of research and experimentation. A tool was developed for all actors of the territorial development who want to create a smart specialisation strategy on their territory. This platform presents the manifesto for smart retail cities, methodologies and stories. Hub.Brussels was working together with politicians, businesses, citizens, universities in the Brussels region.
http://smart-retail-city-lab.com/en/
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WEBSITE
C i t y o f Pe o p l e IMEC.LIVINGLABS
HERE-OS, an operating system for local
With the central case of social isolation among
In response to these challenges, HERE-OS –
heroes to fight loneliness.
seniors in mind, a thorough desk research
an operating system for local heroes to fight
and points-of-pain analysis was performed
loneliness– was developed from scratch,
to further shape the innovation process and
integrating input from all stakeholders in the
accumulate existing knowledge and solutions
process.
City of People is a multidisciplinary, processdriven collaboration between the City of Ghent, Ghent University and imec, the R&D and innovation hub in digital technology, aiming to co-create innovative solutions for complex socially relevant challenges. Following a living lab methodology, citizens and civil organizations of the city of Ghent had a central role in this project. Not (only) as a ‘Guinee pig’ test audience, but mostly as co-creators and important source of complex, delicate and nuanced knowledge concerning problems and solutions.
in this domain. This pointed to a two-sided problem of communicating existing solutions (information barriers) and actually asking for help
WEBSITE
(psychological barriers) on the side of the elderly,
https://ookmijn.stad.gent/city-of-people
and detecting care needs on the side of the caretaker. As such, 3 sub-challenges were put forward: 1. Building an intuitive and senior-proof interface to lower the barrier for care requests, as elderly expressed many physical and psychological barriers to ask for help. 2. Developing an implicit, objective system to measure, detect and signal loneliness, as current initiatives (e.g. home visits) are not need-based, but rather organized in an ad-hoc fashion. 3. Creating a collaborative and stimulating ecosystem of caretakers, volunteers and senior citizens, since current initiatives often lack such joint efforts.
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Together, it was decided to tackle a poignant challenge in civil healthcare. In a series of focus group discussions, the challenge was narrowed down to focus on the immobile senior citizens confronted with feelings of loneliness and isolation, tucked away behind the grim facades of Ghent’s social high-rise buildings.
Re s o n a n c e s : The long waves of Utopia K8
K8 explores the role of collaborative design methodologies in processes of organizational development. In the presented project, an exhibition design was co-creation Co-creating an exhibition design with members of a civil society organization. Co-creators were members of the Deutsche Werkbund Saarland e.V., a civil society network dedicated to the exploration of architectural cultural heritage strategies. Co-creation processes helped test and adjust co-creation approaches and gather feedback (especially on cross-generational use of VR and multi-touch interface design strategies). Endusers were involved through workshops, discussions and follow-up activities in interactive / immersive visualization prototyping space.
https://www.hbksaar.de/hochschule/institut-k8
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WEBSITE
C i t i z e n C o - c re a t i n g t h e c i t y ’s D i g i t a l Cultural Heritage LIBRARY LIVING LAB
The project aims to create a 3D digital
public space and the role of the citizens as
version of the 144 Capitals of the Cloister
creators of (digital) cultural heritage . It is an
of the Monestry of Sant Cugat del Vallès,
example of how technology transforms the
the Jewel of the crown of Romanesque
cultural experience of people, the Library
heritage in the Region.
Living Lab’s main motto.
The project ran from July 2018 to July 2019 in the City of Sant Cugat. The users
WEBSITE
of Sant Cugat Public Libraries, and the city
www.librarylivinglab.com
Neighbours in general were invited to 3D scan the capitals and create the new 3D catalogue. The training was given by UAB university and the cultural context from the Sant Cugat Municipality. The digital objects created will help with development of new services and
LIBRARY LIVING LAB
products, redefining both the role of the PAGE 27
NICE2035: Living Line LIVING LAB SHANGHAI
WEBSITE
http://tjdi.tongji.edu.cn
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NICE2035 Living Line is a social innovation initiative that Tongji University College of Design and Innovation (D&I) launched in 2015, in collaboration with the local community (Siping Community, Shanghai, China). “NICE 2035” stands for “Neighbourhood of Innovation, Creativity, and Entrepreneurship toward 2035”. The project adopts a design-driven Living Lab approach to create and enable an ecosystem of innovation and entrepreneurship on a small street within an old residential community near the College. It houses a series of research labs and start-ups, each explores future living with distinct focuses ranging from food and dining, entertainment, mobility, and co-working, to AI, robotics, and advanced manufacturing.
Fo r u m A l b a i c Ă n a n d S a c ro m o n t e i n G r a n a d a a b o u t S u s t a i n a b l e To u r i s m MEDIALAB UGR
The aim of the project is to detect challenges and to innovate solutions to improve Sustainable Tourism in the historical neighbourhoods of AlbaicĂn and Sacromonte in Granada.
WEBSITE
https://medialab.ugr.es/
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The activities (6 open forums and 2 final events) were carried out during 2018, although related actions were also done in 2017. The project has been executed locally in the city of Granada, as an initiative of the Granada City Council and the University of Granada. It was open to participation of residents in the neighbourhoods and to all type of stakeholders interested in tourism and its impact on the city (business, public institutions, associations, etc.). The project was effective in addressing the challenges of tourism in Granada, improving public policies with the participation of a wide diversity of stakeholders. It has helped to positively project the image of our Living Lab in society.
Cognitive village PRAXLABS
The smart village living lab project is concerned with older people’s living conditions in rural areas.
WEBSITE
http://cognitive-village.de/
The new opportunity of participating in the service via an app has been developed. One of the major challenges which was how every older adults, who wishes to watch the service can have access to a device (PC, laptop, tablet PC). Older persons, who would use the new service were trained in regular bi-weekly workshops in using a technical device (PC, laptop, tablet PC).
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From the co-design work with local community groups, the idea of a church camera was developed
The project was running from 2015-2018 in a North RhineWestphalian, Germany, group of seven villages. One of the emerging themes was community interactions in the context of the local protestant parish and how in this communal context social participation can be fostered between older adults living in some seven different little villages. From the co-design work with local community groups, the idea of a church camera was developed and pursued in a participative way with citizens and small associations as well as with the parish.
Coach Assistant via P ro j e c t e d a n d Ta n g i b l e I n t e r f a c e (C A P TA I N ) T H E S S A L O N I K I A C T I V E & H E A LT H Y A G E I N G L I V I N G L A B
CAPTAIN aims to develop a smart, personalized digital home assistant that will support older adults WEBSITE
https://www.captain-eu.org/
in their everyday life activities.
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CAPTAIN uses projected tangible interface and state-ofthe-art technologies for monitoring aiming to provide friendly user interface for older adults while collecting valuable data that will drive coaching activities. The project runs from December 2017-December 2020. CAPTAIN involves end-users throughout the whole project to co-design and co-create the final system. Older adults, informal and formal caregivers are actively involved in the CAPTAIN project, playing an active role in the system design. To do this, CAPTAIN pilot partners (IBIS Living Lab by INTRAS, DCU, APSS, AMEN), coordinated by ThessAHALL, are using user-centered approaches in every step of the system development: ideation, design and create.
Bibliolab URBAN HUB
Bibliolab aims at connecting public libraries to enhance encounters and interactions between users. The project was developed between 2016 and 2018 in Montreal (Quebec, Canada) in collaboration between two libraries of the city of Montreal and other partners (libraries, animators, design & technology). The project helped bring telepresence technology to a social use to share cultural, educational and collaborative experiences. Citizens, library staff, and various animators took part into the process of the project through ideation workshops and tests of the project.
WEBSITE
http://sat.qc.ca/fr/ recherche/bibliolab
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Eu ro p e a n N e t w o r k of Living Labs www.enoll.org, @openlivinglabs Pleinlaan 9, 1050 Brussels, Belgium Design: RWstudio