5. Conclusion
The agencies leading these projects are dedicated to providing improved service to riders with disabilities and have in many ways adhered to the intent and letter of laws protecting individuals with disabilities. The pilot projects described in this paper suggest promise for increasing the range of transportation options for all riders, including providing services for riders with disabilities that supplement existing paratransit options. Agencies that desire to develop MOD services outside of a pilot program must fully adhere to the requirements of the ADA and its implementing regulations, but going beyond the letter of the law can provide better access and mobility to all potential users. While there are many types of disabilities that can have an effect on how users learn about and experience public transit and MOD services, the depth of investigation needed to fully address various options is beyond the scope of this paper and remains important for future research.
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