FEATURE: LOOKING AHEAD
BY MARK HAMSTRA
The Future of Convenient Care Pandemic-driven changes boost demand for clinics and reinforce their importance to the nation’s health-care system. Retail health clinics including Kroger Health’s The Little Clinic, Walgreens’ VillageMD, and CVS’ MinuteClinic are emerging from the pandemic with enhanced technological capabilities, a growing array of services, and plans to expand their physical and virtual presences. Operators of these
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outlets are growing their telehealth offerings, enhancing their connectivity with other members of the health-care community, and adding more services that can help drive better outcomes for patients. While clinic operators are hoping to return to many of their normal day-to-day routines in 2022, they are coping with ongoing staffing pressures amid widespread labor shortages coupled
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