Front Desk

PUBLISHER Vanessa Peters

vpeters@ensembleiq.com

EDITOR-IN-CHIEF

Shellee Fitzgerald

sfitzgerald@ensembleiq.com

MANAGING EDITOR Kristin Laird klaird@ensembleiq.com DIGITAL EDITOR Jillian Morgan jmorgan@ensembleiq.com ART DIRECTOR Josephine Woertman

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LOOKING AHEAD

As another tumultuous year winds down, inevitably, we look to what’s next

So what lieS ahead? Analysts and industry observers are already speculating on both big issues—how long will high inflation stick around? (according to The Bank of Canada, awhile yet)—and those a little less weighty; for instance, Whole Foods’ predictions that kelp and something called yaupon, will be ingredients to watch in 2023.

How the in-store shopping experience will continue to evolve in the future is always a fascinating subject to explore. In this issue, the question was put to CIBC Capital Markets’ Mark Petrie. We asked the equity research analyst what grocery shoppers expect from the in-store experience in a post-COVID world. Among other things, Petrie said we’re returning to a time of shopper engagement, and that consumers expect technology to be layered into their shop to improve the experience (read the full interview, page 58).

Staying on the topic of in-store tech and the shopping experience, in “Checking in on self-checkout” (page 39) writer Rosalind Stefanac looks at the rise, thanks to a pandemic boost, of these self-serve systems, which are projected to grow 11.9% year over year to 2026. Once disparaged, more and more consumers are now embracing the idea of skipping the line and checking themselves out. We also look at the new age of payments (page 34) and how the pressure is on for retailers to stay on top of all the ways shoppers want to pay, and how integrating loyalty and payments can be a big opportunity for grocers.

Finally, in this issue we are also shining a light on excellence in the Canadian grocery industry. Metro’s Carmen Fortino and Michel Manseau of Kruger Products (our cover subjects) are the winners of the 2022 Golden Pencil Awards, a decades-old award that recognizes outstanding contributions to the industry and communities. Turn to page 29 to see why these two impressive leaders are the recipients of the industry’s highest honour. Fortino and Manseau will receive their awards at a ceremony in Toronto on Nov. 21, as part of Canadian Grocer’s GroceryConnex leadership conference. Visit groceryconnex.com for details. CG

Self-checkout is predicted to grow considerably over the next few years

Shellee Fitzgerald

Editor-in-Chief

sfitzgerald@ensembleiq.com

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