industry Ambition

Unleash the Full Potential of PharmacyTM

iA® offers robust solutions for pharmacy fulfillment of different levels and complexities, designed to deliver quick and sustainable business results. Our Pharmacy Fulfillment Platform runs the prescription fulfillment process from prescription acceptance to delivery, all while helping improve workflow, aiding in increasing efficiency, and enabling more time for pharmacists to focus on their patients. iA is dedicated to driving innovation in the pharmacy industry, with a strong emphasis on empowering community pharmacists who are deeply committed to making a meaningful impact in healthcare. This is the future of pharmacy, fulfilled.

to patients, including medication guides, product images and drug monographs. The results are two-fold, providing a digital delivery option for patients who prefer to receive their content in a digital format and helping retailers to reduce their environmental impact by reducing the amount of paper they consume for printing purposes.

This solution will continue to evolve as we expand with supplementary features to drive additional value for our retail partners. We continue to grow our retail network and product portfolio as we accelerate and solve even more market challenges to help patients live their healthiest lives.

EnlivenHealth

Jason Ausili, head of pharmacy transformation

EnlivenHealth offers pharmacy software solutions that address medication adherence, automate time-consuming manual processes, improve communication between pharmacies and patients and empower pharmacies to provide clinical services for their communities.

The newest innovation from EnlivenHealth is Amplicare Clinical Solution, a cloud-based software platform specifically designed to support pharmacies expanding into clinical services. With this platform, pharmacies can streamline and automate all the steps before, during and after clinical care appointments. Patients enjoy the digital convenience of SMS text communications, online appointment scheduling and electronic consent forms. Pharmacists benefit from a streamlined work queue, digital clinical documentation, medical billing and easy vaccine registry reporting.

The clinical software takes the activities before, during and after pharmacists provide clinical care and links them together into one continuous digital experience that doesn’t require juggling multiple platforms.

Another way EnlivenHealth is advancing the patient experience while making life easier for pharmacy staff is through Personalized IVR, an automated call answering system that goes beyond traditional interactive voice response. Pharmacies that implement EnlivenHealth’s Personalized IVR system have seen the number of calls answered by their pharmacy staff reduced by 50% or more.

Plus, interactions with the IVR are personalized according to the phone number calling in, allowing patients to refill medications without typing in a prescription number. With this solution, patients can take care of many basic pharmacy needs 24 hours a day, seven days a week, while pharmacy staff have more time to focus on their daily tasks. It’s a win-win.

EnlivenHealth is continuously finding new ways to transform the business and practice of pharmacy, providing support in critical business areas so pharmacies can focus on what matters most: their patients.

iA (Innovation Associates)

Alecia Lashier, executive vice president, chief automation officer

iA is a pharmacy fulfillment company that provides an integrated platform of capabilities to support centralized and community pharmacy solutions. With over 30 years of experience in the pharmacy fulfillment

KNAPP is on a mission to transform pharmacy by automating virtually every aspect of prescription filling and pickup.

Less Complexity

Automated putaway, DSCSA scanning, stock bottle management, and Will Call order packing enable low-touch, high-throughput dispensing — with no additional staff. Automatic indoor kiosks and 24/7 outdoor terminals facilitate low-touch “Fast Lane” pick up.

More Time

1 Pharmacies can reduce operating costs while increasing revenue streams and freeing space for new services

2 Pharmacists and technicians can spend more time with patients and improve care outcomes

3 Patients can conveniently pick up prescriptions when, where and how they want business, iA has developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. iA’s Pharmacy Fulfillment Platform and people work together to improve customers’ workflow, increase efficiency and optimize fulfillment, ultimately helping free up the pharmacists to focus on providing the best possible care to their community. iA continues to tap into our inventive philosophies and develop partnerships that, above all, will drive innovation.

NEXiA Enterprise Analytics is the first cloud-based application to be released within the NEXiA software suite for pharmacy fulfillment. When customers upgrade their capabilities to utilize Enterprise Analytics, they will have access to various dashboards that contextualize hardware and operations information in near real-time visualizations. These dashboards help operations leaders better understand prescription throughput, inventory availability, hardware downtime, labor utilization, service levels and shipping metrics to improve operational efficiency through better decision-making.

From the relationships between pharmacists and patients to the trust built with customers, iA’s strong partnerships are integral to everything they do. iA works with pharmacy providers in the commercial, health systems, government and mail order/ e-commerce markets.

Knapp

Brian Sullivan, principal - Pharmacy Solutions, North America

KNAPP specializes in automated pharmacy systems that minimize mundane tasks required of pharmacists and pharmacy technicians. This allows time for more value-added clinical activities and patient care, which include our Mission Zero Touch central fill, mail order and specialty pharmacies to fulfill patient orders automatically for the lowest cost and in the smallest footprint available.

At the center of KNAPP Pharmacy Solutions, our KiSoft One Pharmacy Execution software provides predictive guidance and a workflow with a granular view. This guidance, combined with our KNAPP-Store technology, provides automated put-away, DSCSA scanning, inventory control, labeling, PV2 bypass and packing with minimal human interaction required.

In the retail store, KNAPP delivers automated systems that reduce the time for medication to be put away from wholesaler and retailer warehouses as well as will call orders received from central fills. These systems provide automated DSCSA scanning, complete inventory visualization and FEFO dispensing. KNAPP’s stock bottle management system reduces the steps necessary for technicians to accomplish in-store fulfillment of prescriptions, ensuring that the correct bottle is always chosen and allowing more time for direct patient care.

KNAPP’s automated 24-7 prescription dispensing systems provide Fast Lane access for patient pick-up during and after pharmacy hours, in-store and at the drive-thru. Because the system takes up less space than the shelving it replaces, pharmacies have more room for additional consultation areas and broader patient care.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in these sectors: healthcare, fashion/apparel, general retail, food retail, industry and service. With more than 6,000 employees and 62 locations worldwide, we are shaping the future-oriented industry of intralogistics.

STChealth

Mike Popovich, CEO

STChealth has been providing vaccine intelligence to pharmacy partners for over 35 years. Headquartered in Phoenix, Ariz., STChealth works with clients throughout the United States and internationally to pursue a shared mission of eradicating vaccine-preventable disease through innovative software and service solutions.

Over 75,000 Immunization providers located throughout all 50 U.S. states leverage STChealth Clinical Services technology to validate patient immunization status, as well as capture and report patient immunization and laboratory test data to state and federal entities. Since the outset of the COVID pandemic, over 1 billion patient records have been reported through STChealth’s national network; this massive exchange of data was made possible through partnerships with The White House, the CDC, state public health and community pharmacies across the nation.

Throughout its entire history, STChealth has worked alongside public health as a provider of immunization information system technology; these public sector relationships allow STChealth to bridge the gap with the private sector healthcare providers,including pharmacy, to create longstanding, meaningful partnerships between providers and public health.

While many in the healthcare ecosystem recognize the risk that vaccine hesitancy poses to public health, few are taking action like STChealth. Leveraging the billions of data points that run through the STChealth Network, ongoing research and analysis are being done to help pharmacy providers make better decisions about increasing access to immunizations, in addition to when and how to communicate with vaccine-hesitant patients.

Surescripts

Bri Palowitch, clinical informatics pharmacist

Surescripts is an Arlington, Va.-based health information network that simplifies health intelligence sharing so pharmacies can spend more time counseling patients and less time on administrative work. Surescripts empowers community pharmacists as they take on an expanding scope of practice, including testing, immunizations and medication therapy management, so they can continue to deliver quality, accessible care to patients across the country.

Through the Surescripts Network Alliance, pharmacies gain connection to nearly all EHR vendors, pharmacy benefit managers and clinicians in the U.S., plus health plans, long-term and post-acute care organizations and patient access vendors.

Surescripts solutions that support the needs of pharmacies include:

E-Prescribing sets the standard for safe, clear prescriptions with technology that enables high data quality and efficient prescriber/pharmacist communication wherever medications are prescribed and filled. RxChange, enabled by more than half of all prescribers, makes it easy to get prescription changes approved electronically. Real-Time-Prescription Benefit addresses prescription cost concerns up-front, saving an average of $61.17 per prescription and $428 for specialty medications while increasing prescription pick-up rates by 3.2 percentage points and avoiding costly restocking.

Clinical Direct Messaging lets pharmacists, prescribers and other healthcare professionals reliably send and receive information— such as immunization records—across multiple care collaboration scenarios within their existing workflows.

Specialty Medications Gateway enhances workflow automation, retrieving key patient information from the EHR, reducing phone calls to other providers by about 40%, accelerating speed to fill and enhancing patient safety.

Improving prescription accuracy is a key part of how Surescripts helps pharmacies deliver safer care promptly at prices patients can afford. When pharmacists and technicians have access to key clinical information at their fingertips using Surescripts technology, they can spend less time chasing information outside of the dispensing workflow and more time caring for their patients.

LexisNexis Risk Solutions

Craig Ford, vice president sales, Pharmacy Markets

A successful pharmacy future relies on the synthesis of data, technology and personal care delivery for optimal patient care coordination and outcomes. For retail and specialty pharmacies, LexisNexis Risk Solutions supports improved patient care, compliance and workflow operations with authoritative patient and provider data and analytics, while identifying strategic opportunities to expand clinical services.

LexisNexis VerifyRX is a real-time, compliance-driven prescriber verification solution designed specifically for retail pharmacy and specialty pharmacies. As part of the pharmacy workflow, VerifyRX processes millions of transactions a day, verifying complex prescriber data including Drug Enforcement Administration and state licensure data, and daily National Technical Information Service data.

VerifyRX now also offers VerifyRX Accelerate, an even more flexible tool that allows users to create additional compliance checks that are unique to their own needs. This solution not only helps mitigate compliance risk but also identifies potential claims submission errors prior to dispensing the drug. VerifyRx leverages the LexisNexis Provider Masterfile, the industry leading referential provider database used by most pharmacy chains and PBMs nationwide.

LexisNexis KeepContact maintains the accuracy of patient demographic and contact information so pharmacies can strengthen their outreach and engagement programs to improve wellness in their communities.

LexisNexis’ SDoH solution enables our retail and specialty pharmacy clients to leverage our regulated patient-level public records-derived data assets to identify those specific patients that may be more prone to being non-adherent when it comes to their drug regimen or more likely to be re-hospitalized. Our SDoH solution leverages clinically validated socioeconomic attributes on key categories, including neighborhood environment, education level, income, access to transportation, food insecurity, etc. to identify barriers to care. In addition, LexisNexis has built clinically validated models that yield scores to help stratify a population by risk level. dsn