Evaluation Criteria Things to Consider During Vendor Demos • Total Price/Investment • Technical Requirements • Installation/Onboarding Plan • Service Capabilities • Reference Checks (find users, ask for users from vendor) • Scoring System • A scoring system should be established to be as objective as possible. • A minimum of three people in the organization should act as the evaluation committee to review and score each response. • Example: For each evaluation criteria, score on a scale of 1-5 with 5 being highest/best, and 1 being lowest/ worst. Add the total scores and determine your winner. You can also rate each vendor from top to bottom in each category. If you have four vendors, score each on a scale of 1-4 with 4 being highest/best and 1 being lowest/worst. Add the total scores and determine your winner. • The Decision Makers • The evaluation committee may be assigned as final decision makers based on the evaluation process and scoring system. • The evaluation committee may also provide a recommendation to the CEO/executive team to make the final decision. • All vendors should have access to meet/obtain input from the final decision makers.
Contingent Award Once you’ve completed demos and the committee has regrouped to evaluate the options, move forward with primary and secondary vendor selections. Ensure roles are communicated clearly, and perform due diligence on total pricing, legal agreements, references, etc. RESTAURANT TECHNOLOGY NETWORK
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