July Issue 2020 by Enterprise IT World

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FOR THE CIOs. BY THE CIOs. J U LY 2 0 2 0

UNDERSTANDING THE SCENARIO OF

CYBER

ATTACKS ON INDIA

At this sensitive situation, industry veterans have commented on how India needs to work on its cyber infrastructure and assure that attacks will not be able to evade the country’s security system. P/16

5-POINT SUCCESS STRATEGY FOR MANAGING THE NEW NORMAL WITH RPA

FEATURE STORY P-22

EDITOR’S LETTER

THINK DIFFERENTLY AND THINK DIGITALLY

Hello Friends.

As we are moving ahead with Covid19 situation, things are becoming clearer and the blur in front of us starting to clear out. That it is a new industry - we cannot deny, we cannot undermine, and we cannot take it the way as we used to take. The work order is going to change for sure. The roles are going to be redefined as the roles are going to be redefined. If you are wating for the things to change and you will react, it may land up you in deep trouble. The way IT used to be perceived and consumed is going to be changed. The buying habit of the end consumers is changing big time. This has impacted in massive job cuts. People in senior positions losing their jobs. It does not mean that they have become redundant rather it is the need of the companies to safeguard their financial strength. I have learned the sentiments from global speakers who came to our events in recent times that things are changing. But the interpretation is that things are changing from time immemorial, but it takes time to picturise the change but due to Covid-19, the change is happening in lightning pace, which is natural. One should not blame the industry or the employer. It is rather

COVER STORY

NEXT MONTH SPECIAL

BLOCKCHAIN

The next issue is dedicated to Unified Communications & Collaboration. We would like to take feedback from the CIOs and OEMs and create our judgment on the same.

to be left on the time. One being relevant is subject to his or her capability of innovation and thinking differently and doing differently. Since the entire ecosystem is changing one has to work towards the situation not sticking to your own skillsets. You have to learn the new skillsets and unlearn the old skillsets which are not time appropriate. It is as simple as your school education may not be relevant to your work, but the old learnings are the foundation of your reskilling quickly. Today, sales motion and marketing motion are completely different. Roles are being questioned as the content consumption is different. People are stuck into their households maintaining distance. Their activities are restricted to the households. Everything is digital. People or companies who are not ready still not understand the new trend they are mistaken. One has to now come back to his own being and start thinking about where he started and how much progress he has done in terms of skilling himself or herself. If not has happened for last many years, you have to start it ASAP. Think differently and think digital. It will bring answers to you and your won relevance. Things have never been same always. This time too is part of that cycle and one has to understand to act accordingly… not to be worried too much and depressed.

S A N J AY M O H A PAT R A S A N J AY @ A C C E N T I N F O M E D I A . C O M

SUPPLEMENT

QUOTES FROM TOP CIOS The supplement story of the magazine would have relevant quotes from the top CIOs in India.

PLUS

Interviews and Case Studies

Catch interviews, guest articles and case studies of recent applications from the Industry stakeholders, IT/ITES Vendors and IT leaders and CIOs from the Enterprise IT World CIO Community.

Send in your inputs to sanjay@accentinfomedia.com 4

ENTERPRISE IT WORLD JULY 2020

CONTENTS V O L U M E 0 5 | I S S U E 0 4 | JULY 2020 | W W W . E N T E R P R I S E I T W O R L D . C O M

FOR THE CIOs. BY THE CIOs.

Publisher: Sanjib Mohapatra Chief Editor: Sanjay Mohapatra Managing Editor: Anisha Nayar Dhawan Sub Editor: Pooja Jain, Nidhi Shail Designer: Shadab Khan, Web Designer: Vijay Bakshi, Sangeet Technical Writer: Manas Ranjan Lead Visualizer: DPR Choudhary MARKETING Marketing Manager: Vaishali Shukla SALES CONTACTS Delhi 6/102, Kaushalya Park, Hauz Khas New Delhi-110016 Phone: 91-11-41055458 E-mail: info@accentinfomedia.com

COVER STORY

EDITORIAL OFFICE Delhi: 6/103, (GF) Kaushalya Park, New Delhi-110016,

UNDERSTANDING THE SCENARIO OF CYBERATTACKS ON INDIA

Phone: 91-11-41657670 / 46151993 info@

At this sensitive situation, industry veterans have commented on how India needs to work on its cyber infrastructure and assure that attacks will not be able to evade the country’s security system.

GUEST ARTICLE : /20 OT Security Remains a Challenge for Leaders as 72 Percent of Organizations Experienced Three or More Intrusions in the Past Year

accentinfomedia.com

Printed, Published and Owned by Sanjib Mohapatra Place of Publication: 6/103, (GF) Kaushalya Park, Hauz Khas New Delhi-110016

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Phone: 91-11-46151993 / 41055458

Printed at Karan Printers, F-29/2, 1st floor, Okhla Industrial Area, Phase-2, New Delhi 110020, India. All rights reserved. No part of this publication can be reproduced without the prior written permission from the publisher. Subscription: Rs.200 (12 issues) All payments favouring: Accent Info Media Pvt. Ltd.

5-POINT SUCCESS STRATEGY FOR MANAGING THE NEW NORMAL WITH RPA

ORACLE HELPS FINANCE TEAMS BUILD RESILIENCE AND RETURN TO GROWTH

“Post Covid-19, organizations will need to formulate strategies to create a robust virtual working environment to sustain themselves on multiple fronts, setting in motion a rapid digital transformation in the way we do business.”

PRASAD RAI

“Finance leaders are facing the biggest challenge of their careers. Oracle is helping them to build resilient and adaptable businesses and chart a course back to growth.” JULY 2020 ENTERPRISE IT WORLD

ITWORLD

ROUND UP

Siemens and SAP to Accelerate Industrial Transformation B Y S A N J AY @ A C C E N T I N FO M E D I A . C O M

Siemens and SAP SE’s partnership to leverage their industry expertise and bring together their complementary software solutions for product lifecycle, supply chain and asset management so their customers can deliver new innovation and collaborative business models that will accelerate industry transformation globally. Through this agreement, both SAP and Siemens will be able to complement and integrate their respective offerings in order to offer customers the first truly integrated and enhanced solutions for product lifecycle management (PLM), supply chain, service and asset management. This will enable customers to form a true digital thread integrating all virtual models and simulations of a product or asset with real-time 6

ENTERPRISE IT WORLD JULY 2020

business information, feedback and performance data over the entire lifecycle. “Digital transformation will be critical for the manufacturing industries to increase productivity, flexibility and accelerate innovation, so companies must come together in new ways to enable the digital enterprise,” said Klaus Helmrich, Member of the Managing Board of Siemens AG and CEO of Siemens Digital Industries. “This exciting collaboration between two industry leaders is about more than just interoperability and interfaces; it is about creating a truly integrated digital thread that unites product and asset lifecycle management with the business that enables customers to optimize production of products.”

D ATA BRIEFING

India’s Internet User Base Will Cross 900 Million by 2023

Source: Cisco

ITWORLD // NEWS BRIEF

Indian Businesses to Harness the Power of Dell EMC PowerFlex

To enable data centre modernization, Dell Technologies has introduced Dell EMC PowerFlex, a new software-defined storage portfolio. The PowerFlex family, previously known as VxFlex, is now part of the Dell Technologies’ Power portfolio, and helps businesses harness the potential of software and embrace change while delivering consistent, predictable IT outcomes that drive business forward. “In an attempt to capitalize on the everincreasing new-age workloads, customers of today are now demanding unprecedented freedom, control and protection in their IT infrastructures. They are looking for comprehensive data centre solutions that simplifies

CIO

their overall IT architecture, while offering industry leading features such as scalability, predictable outcomes etc.” said Amit Luthra, Director & General Manager – Data Centre Solutions, Dell Technologies India. “To help customers address their IT hurdles and stay one-step ahead of their competition, we have introduced our all-new Dell EMC PowerFlex, a sophisticated high performing softwaredefined storage portfolio. By deploying PowerFlex, businesses will be able to evolve their IT infrastructure as needed to meet key business objectives, while also making enough space for their IT to focus on business-critical applications.”

Data Security and Compliance Influence Hybrid Cloud Adoption

Nutanix unveiled the healthcare industry findings of its second annual Enterprise Cloud Index Report, measuring healthcare organizations’ plans for adopting private, hybrid and public clouds. Healthcare organizations around the globe are under pressure to drive digital transformation to meet increasing patient care demands. Overall ECI data found digital transformation significantly impacted cloud implementation across various industry verticals, and healthcare organizations were no different with 68% citing this trend. In line with top healthcare IT trends, healthcare companies ranked personalized healthcare (52%) and AI assistants (44%) as positively impacting their cloud adoption. “As real-time data becomes more crucial, especially with regard to patient information in times of a pandemic, data management and security remain of utmost importance for healthcare organizations. More organizations in healthcare are seeing the benefits of adopting digital solutions so they can remain efficient, agile, and deliver an improved patient experience, said Balakrishnan Anantharaman, VP and MD-Sales, India and SAARC, Nutanix.

EVENTS

07 AUG 2020

05 AUG 2020

New Netbackup 8.3 Veritas introduces new innovations to the Enterprise Data Services Platform (EDSP) with the launch of NetBackup 8.3

Integration & Federation: The Key to the Next Wave of Network Automation

A virtual event providing you with real world insights at the forefront of AI implementation in Asia.

VERITIAS’ VIRTUAL EVENT

ITENTIAL IS INTELLIGENT AUTOMATION FOR MULTIDOMAIN NETWORKS.

THE AI SUMMIT HONG KONG

ENTERPRISE IT WORLD JULY 2020

NEWS BRIEF // IT WORLD

NAKIVO Backup & Replication v10 Adds vSphere 7 Support & Other Features

S/HE SAID IT

ADITI PURI BATRA

COUNTRY MANAGER, INTUIT QUICKBOOKS INDIA

“Small and micro businesses play an important role in the larger supply chain and thus their health is imperative to kick-start the industry when the lockdown eases.”

The latest version of NAKIVO Backup & Replication takes a big leap from its predecessor in may ways. NAKIVO Backup & Replication v10 adds vSphere support. Not only that, there are many more features to discuss. The new version introduces backup to Wasabi, vSphere 7 support, full P2V recovery, and more. The product has a complete relevance to the needs of the enterprises working in India. NAKIVO is a fast-growing software company with a special focus on protecting virtual, physical, cloud, and SaaS environments. With NAKIVO Backup & Replication tools, businesses are empowered with protecting their entire IT infrastructure including Vmware, Hyper-V and Nutanix AHV VMs and Amazon EC2 instances to physical servers and workstations, Oracle databases, and Microsoft 365 application data.

QUICK BYTE ON

The introduction of NAKIVO Backup & Replication v10 includes backup to Wasabi thus providing customers the power to leverage scalable cloud storage while retaining the option to store confidential data on local or off-site storage devices and tape media. Let us look into the new features of NAKIVO Backup & Replication v10. “Our objective for NAKIVO Backup & Replication v10 is to give businesses even greater flexibility and control over the whole data protection process,” said Bruce Talley, CEO of NAKIVO Inc. “We deepened the pool of protected environments with support for vSphere 7 and Linux workstations, added a new cloud storage destination in Wasabi and introduced P2V Recovery to shorten RTOs and simplify physical to virtual migrations.”

“At a time like this, corporates must stay strong and support the talent pool in various ways possible.” V I D YA L A X M A N D I R E CTO R , T E S C O T E C H N O LO G Y

SECURITY

Check Point Infinity SOC Eliminates Alert Overload Check Point Software has launched Infinity SOC, which unifies threat prevention, detection, investigation and remediation in a single platform to give unrivalled security and operational efficiency. Infinity SOC is used daily by the Check Point research cyber analysts, to expose and investigate the world’s most dangerous and sophisticated cyber-attacks. It uses AI-based incident analysis to filter millions of irrelevant logs and alerts, helping enterprise security teams to expose and shut down cyber-attacks with best-in-class speed and precision. JULY 2020 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

Matrix Wins ‘National Telecom Make in India Awards 2020’ by CMAI Association of India

Schneider Electric Extends Strategic Partnerships with AVEVA, Lenovo and Stratus to Enable IT/OT Convergence Schneider Electric announced the expansion of its partnerships with leading technology companies to address the convergence of IT and OT. Bringing together system integrators with IT solution providers to build integrated industrial edge computing solutions, the expanded partnerships have resulted in the immediate release of three programs including: new reference designs, co-developed with AVEVA, and integrating solutions from Lenovo and Stratus; a learning path for system integrators; and a collaborative online community for learning and sharing opportunities within Schneider Electric Exchange. The industrial edge programs from Schneider Electric empower system integrators to expand their value to the end user, enabling their custom-

EXECUTIVE

ers’ industrial digital transformations. “The smart factory is becoming smarter. Our expanded partnerships and new industrial edge programs empower system integrators to leverage their domain expertise and become IT/OT convergence specialists and meet these needs for their customers,” said Philippe Rambach, Senior Vice President, Industrial Automation, Schneider Electric. “We know that smart manufacturing is driving an unprecedented wave of IT technologies into industrial spaces. As companies leverage AI, robotic processing automation, and more, they will require edge computing solutions to reduce latency and enable resiliency, while ensuring privacy and security, and addressing important data and bandwidth requirements.”

The award of “Excellence in Manufacturing Telecom Equipment’s” was conferred on Matrix at the virtual National Telecom Make in India Awards & Summit ceremony held on 21st July 2020 from New Delhi, organized by TEMA and CMAI Association of India. The Award has been instituted to promote manufacturing of world-class telecom products in India. On winning this prestigious award, Ganesh Jivani, Chief Executive of Matrix said, “We are happy to win this award for “Excellence in Manufacturing Telecom Equipment”. We thank TEMA and CMAI for recognizing Matrix for our technologies, products and solutions. Matrix offers cutting-edge telecom and physical security solutions in more than 50 countries including many first-world technologically advanced nations. With 250+ R&D engineers, world-class processes and infrastructure, Matrix is committed to designing and manufacturing cutting-edge solutions. This award is a validation of Matrix’s innovation, design and manufacturing capabilities and will go a long way in motivating us towards building world-class technology solutions.”

MOVEMENT

Rajeev Gupta Takes Charge as New CFO of L&T Technology Services

o9 Promotes Anand Govind to Role of Chief Financial Officer

Forcepoint Appoints Myrna Soto as Chief Strategy and Trust Officer

SAP Appoints Kulmeet Bawa as President and MD of Indian Subcontinent

Gajen Kandiah is New Boss at Hitachi Vantara

Thierry Delaporte Becomes CEO and Managing Director of Wipro

10 ENTERPRISE IT WORLD JULY 2020

NEWS BRIEF // IT WORLD

BOOK

GLOBAL UPDATE

ACI Worldwide to Deliver Fraud Prevention in the Cloud

SHELF

Robotic Process and Cognitive Automation: The Next Phase BY

MARY LACITY AND LESLIE WILLCOCKS

PRICE

RS. 3,021.00 (HARDCOVER) WHERE:

AMAZON.IN

ACI Proactive Risk Manager and ACI Model Generator, part of ACI’s Payments Risk Management solution, can now be deployed in a private or public cloud environment by all existing customers globally. The move comes in response to the changing fraud landscape, which has further accelerated during the current Covid-19 pandemic, increasing pressure on financial institutions to adapt quickly, maximize operational efficiencies and mitigate increased risks. ACI Proactive Risk Manager delivers enterprise fraud management capabilities, including advanced machine learning, predictive analytics and expertly defined

rules, to help banks and intermediaries identify and mitigate financial fraud and help reduce the compliance burden in all forms. These include the likes of immediate payments, internet and mobile banking, on-boarding threats, merchant acquiring and even internal fraud—within a single comprehensive solution. ACI Model Generator enables business users to create and maintain their own predictive machine learning models within minutes. The offering was recently enhanced with shared intelligence, empowering the financial community to collaborate and build hybrid machine learning models.

About The Book This book examines real-world implementations of service automation technologies using Robotic Process Automation and Cognitive Automation tools.

Key Feature It has interviews with major clients, providers and analysts, and a detailed analysis of the automation and future of work debate. It provides a perspective on the direction and management of service automation taking trends through to 2025.

Verizon and Airtel Partner to Bring Enterprise-Grade BlueJeans VC to India

Amid make in India VC and collaboration hoopla ha and mixed reaction around JioMeet launch with Zoom features, Bharti Airtel and

Verizon forge a strategic alliance to bring Airtel BlueJeans – to enterprise customers in India. Airtel claims this to be secure, enterprise-grade video conferencing solutions for the businesses in India. The offering includes a cloud point of presence in India enabling low latency and improved quality of service for India-based customers. The technology will be fully integrated with Airtel’s network, including its data centers, to ensure that customers are offered a state of the art, reliable and secure customer experience. Airtel BlueJeans

will offer an integrated audio solution, giving its customers convenient dial-in options to join the meetings. “Companies of all sizes around the world have seen the requirement for reliable, high-quality video conferencing services and require trusted partners to ensure the highest level of security,” said Hans Vestberg, Chief Executive Officer of Verizon. “We are proud to come together with Airtel to help more Indian organizations benefit from our world-class communication product during this work-from-home era and beyond.”

JULY 2020 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

Arvind Limited Launches Omnipremise After Airtel and Verizon collaboration now Genesys and Arvind come together to provide Omnipremise, a unified Contact-Centre-as-a-Service (U-CCaaS) solution. The service will be available across India via Enkay Converged Technologies, a leading Converged Technology solutions firm specialising in UC on a pan India basis in collaboration with Customer Experience Lab (CeX Lab). “Small and medium-sized contact centers are forecasted to grow at a rapid pace in India. With Omnipremise, we aim to equip organisations in this segment with an all-in-one modular platform that leverages cloud and Artificial Intelligence (AI) to deliver personalised experiences to their end customers across all channels at an attractive price point. This will enhance their competitive edge and allow them to compete on the same level as their larger counterparts, accelerating the overall growth of the industry,” said Raja Lakshmipathy, Managing Director of Genesys India.

NetApp Closes Acquisition of Spot NetApp has completed its acquisition of Spot, a leader in compute management and cost optimization in the public clouds. Spot by NetApp delivers application-driven infrastructures (ADIs), cloud infrastructures that use analytics and machine learning to continuously adapt to the needs of applications, to help drive cloud resource optimization in real time, for both compute and storage. ADIs automatically deliver the availability, performance, and capacity that applications need at the lowest cost, accelerating the deployment and innovation of applications. ADIs help application teams shorten development lifecycles and run more applications in their choice of cloud. Customers can save up to 90% of their compute and storage infrastructure expenses, which typically make up 70% of total cloud spending, while maintaining SLAs and SLOs. “Together, we are extending NetApp’s vision for helping customers unlock the best of cloud,” said Anthony Lye, senior vice president and general manager of NetApp’s Public Cloud Services business unit. “With Spot by NetApp, we will enable customers to get more out of their cloud investment to gain competitive advantage and accelerate their business success.”

UiPath has closed its Series E investment round, raising $225 million at a post-money valuation of $10.2 billion. The round was led by Alkeon Capital Management. Others participating include Accel, Coatue, Dragoneer, IVP, Madrona Venture Group, Sequoia Capital, Tencent, Tiger Global, Wellington, and funds and accounts advised by T. Rowe Price Associates, Inc. At over $400 million in ARR, UiPath is one of the fastest growing enterprise software companies worldwide. “This funding allows us to accelerate 12 ENTERPRISE IT WORLD JULY 2020

our platform ambitions to meet mounting customer demands and scale the tremendous opportunity to bring automation to one billion citizen developers – resulting in every business finally becoming a software business,” said Daniel Dines, UiPath Co-Founder and CEO. “We will advance our marketleading platform and will continue to deepen our investments in AI-powered innovation and expanded cloud offerings. COVID-19 has heightened the critical need of automation to address challenges and create value in days and weeks, not months and years. We are committed to working harder to help our customers evolve, transform, and succeed fast in the new normal.”

DIGEST UIPATH COLLABORATES WITH BHARATHIAR UNIVERSITY TO BRING RPA SKILLS TO STUDENTS UiPath has partnered with Bharathiar University, a State University based out of Coimbatore, as part of their Academic Alliance program. Through this partnership, UiPath will collaborate with Bharathiar University along with 130 affiliated colleges of the university and provide the necessary knowledge and tools to enable the mission of a robot for every student. The Robot for Every Student initiative affords the ability to introduce RPA to the entire university, college or campus, whether the student is majoring in technology, business or any other field. The students can create their own software robot “assistants” to help them prepare for classes, do faster and better research, search for financial aid or jobs or even innovate a new process or solution to support non-profit work for the betterment of society. The company shall also make available its educator readiness workshop to the faculty of these colleges in order for them to develop and adopt RPA skills which can be further integrated into the curriculum for the students. The onset of COVID – 19 has acted as a catalyst for organizations to adopt automation technologies. UNICEF INDIA AND SAP INDIA PARTNER TO IMPROVE EMPLOYABILITY OF YOUNG PEOPLE On World Youth Skills Day, UNICEF India announced its partnership with SAP India to provide career counselling to young people in the country that will improve their employability skills in a COVID and post COVID era. UNICEF is collaborating with YuWaah (Generation Unlimited) under this initiative to provide digital education and occupational skillset to the underserved young people of the country. “Quality education and digital inclusion have never been more important. COVID-19 has exposed the fragility of access to education and this couldn’t be more relevant to India which has the highest number of young people, said Alexandra van der Ploeg, Head of CSR at SAP. “Together with UNICEF in support of the UN’s Generation Unlimited initiative, we can use the power of innovation to solve social issues and help our youth through education, workforce readiness, and entrepreneurship,” she said.

NEWS BRIEF // IT WORLD

MANAGEMENT

MANTRA

“What’s important is that you have a faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.”

SUSE to Acquire Rancher Labs

Steve Jobs, Co-founder & Chairman and CEO, Apple Inc.

Savex Technologies Joins Seceon as VAD

Seceon has added Savex Technologies Private Limited to its growing list of strategic VAD partners. The two companies have officially signed an distribution agreement to offer enterprises and service providers a best-in-class solutions for detection and prevention of all known and unknown Cyber threats in real-time from outside and within the organization. Savex Technologies is the 3rd largest information and communication technology distributor in India. It is a customer-oriented technology aware IT solution provider company providing a

range of IT products and expert services to create competitive advantage. Savex is headquartered in Mumbai with 86 Sales Offices and 42 stocking locations across the country catering to over 7000 customers in 650+ cities. The spectrum of offering is huge to develop customized IT Solution for all sorts of customer needs. Seceon and Savex Technologies have partnered up to develop new channels for the Seceon Open Threat Management (OTM) platform and the solutions – aiSIEM, aiMSSP and aiXDR – built on the platform.

SUSE has entered into a definitive agreement to acquire Rancher Labs. Based in Cupertino, Calif., Rancher is a privately held open source company, providing a market leading Kubernetes Management platform. “This is an incredible moment for our industry, as two open source leaders are joining forces. The merger of a leader in Enterprise Linux, Edge Computing and AI with a leader in Enterprise Kubernetes Management will disrupt the market to help customers accelerate their digital transformation journeys,” said Melissa Di Donato, SUSE CEO. “Only the combination of SUSE and Rancher will have the depth of a globally supported and 100% true open source portfolio, including cloud native technologies, to help our customers seamlessly innovate across their business from the edge to the core to the cloud.”

LTI Launches Canvas for Remote & Hybrid Workforce of Future LTI Canvas is a modern software engineering platform that addresses critical need of enabling work from anywhere. This is an integrated platform that brings together various processes, tools and methodologies to drive technology and business outcomes in an environment where teams are operating in a distributed environment. Nachiket Deshpande, COO & Executive Board Member, LTI said: “The pandemic has forced enterprises

to rethink their approach to business continuity and employee productivity. With hybrid work environment gaining quick traction, we designed LTI Canvas as an integrated platform that allows software engineering to be delivered remotely. LTI Canvas drives impactful interventions and also enables upstream processes like solutioning, requirement workshops and transitions to be carried out remotely. LTI Canvas is our design for the future of software engineering.” JULY 2020 ENTERPRISE IT WORLD

ITWORLD // NEWS BRIEF

Dell Technologies Brings two New VxRail Systems

NVIDIA Ampere GPUs Available Google Cloud The NVIDIA A100 Tensor Core GPU is now available on Google Cloud. As per the release, A100, which is built on the newly introduced NVIDIA Ampere architecture, delivers NVIDIA’s greatest generational leap ever. It boosts training and inference performance by 20x over its predecessors, providing tremendous speedups for AI training and inference workloads to power the AI revolution. “Google Cloud customers often look to us to provide the latest hardware and software services to help them drive innovation on AI and scientific computing workloads,” said, Manish

Sainani, Director of Product Management, Google Cloud. “With our new A2 VM family, we are proud to be the first major cloud provider to market NVIDIA A100 GPUs, just as we were with NVIDIA’s T4 GPUs. We are excited to see what our customers will do with these new capabilities.” In cloud data centers, A100 can power a broad range of computeintensive applications, including AI training and inference, data analytics, scientific computing, genomics, edge video analytics, 5G services, and much more.

Dell Technologies launches two new VxRail systems—including the first ruggedized VxRail model and introduction of AMD EPYC processors—bringing the power and simplicity of HCI to the most challenging and space-constrained edge environments. “Organizations are moving their data management infrastructure closer to the edge where most of the data is being generated. However, these organisations face challenges due to the edge location – where resilient infrastructure is critical, unlike temperature controlled traditional data center,” said Amit Luthra, Director and General Manager, Data Center Solution, Dell Technologies, India. “With the new ruggedized VxRail systems that can stand up to extreme temperatures and can operate at upto 15,000 feet, our customers can increase their efficiency and performance regardless of the location and high temperature extremities. Additionally, our VxRail E Series is powered with AMD EPYC processors, which will enable high performance in a single-socket model, for all our customers.”

Google Cloud Partners with Netmagic to Launch a CoE Netmagic Solutions (An NTT Company) a leading managed hosting and multi-cloud hybrid IT solution provider in India, today announced its partnership with Google Cloud to create a Centre of excellence (CoE) that will enable their customers to accelerate their hybrid cloud journey by modernizing their missioncritical IT infrastructure and applications that leverage the advanced capabilities of Artificial Intelligence (AI), Machine Learning (ML) and Analytics at scale. The CoE will serve as a multi-disciplinary customer showcase hub to develop and deliver solutions, leveraging Google Cloud’s modern application platform, Anthos, for consistent development and 14 ENTERPRISE IT WORLD JULY 2020

operations experience across hybrid and multi-cloud environments. “We are extremely pleased to partner with Google Cloud to enable our customers to enhance their digital experiences capitalizing on the capabilities, value and benefits of an open, collaborative and secure cloud platform,” said Sharad Sanghi, MD and CEO of Netmagic (An NTT Company). “This partnership reinforces our commitment to our customers with an integrated approach to hosted infrastructure, connectivity, security and managed support – helping them derive greater value while delivering business outcomes.”

NEWS BRIEF // IT WORLD

Yotta NM1 Launched at Navi Mumbai Bharat Forge launches Health Risk Monitoring System (HRMS)

Yotta Infrastructure inaugurated its much awaited Yotta NM1 Data Center in a virtual presence of Shri Uddhav Thackeray– Hon. Chief Minister, Govt of Maharashtra, Shri Ravi Shankar Prasad – Hon. Minister for Communications, Electronics & Information Technology and Law & Justice, Govt of India and Sh. Subhash Desai – Hon. Minister of Industries and Mining , Govt of Maharashtra. It is the largest Tier IV Data Center certified by Uptime Institute in Asia and second largest in the world. With proximity to Mumbai and Pune, Yotta NM1 Data Center is located in the 600-acre Hiranandani Fortune City

in Panvel. Yotta NM1 is first of the five data center buildings coming up at this Integrated Yotta Data Center Park, which, once fully built, will have an overall capacity of 30,000 racks and 250 MW power. At 820,000 sq. ft, 7,200 racks, 50 MW of power and 4 redundant self-owned fiber paths connecting the DC to national highways, the first DC Yotta NM1 itself offers a highly scalable data centre infrastructure, capable of hosting global cloud, content and OTT operators besides the mission-critical applications of enterprises and governments.

Indian multinational company Bharat Forge Limited (BFL), in collaboration with AI start-up Blackstraw, has launched HRMS – an AI based solution that enables companies and institutions to comply with MHA provided guidelines for safe reopening. HRMS stands for Health Risk Monitoring System, an Intelligent Video Analytics solution, which has been developed to empower workplaces with worker safety for holistic growth and is aligned with the future dependability of enterprises on technology and AI to monitor compliance of laid MHA policies, by employees. The company also intends to make the developed HRMS system available widely across schools and enterprises which will help them to safely re-open their premises and businesses respectively, during these tough times.

IIM Calcutta Embraces Digital for its Next Term IIM Calcutta has announced that its upcoming academic term will operate in online mode. Starting August 2020, new as well as returning students of the flagship MBA program will attend classes digitally from the safety of their homes. IIM Calcutta also announced that the online classes will be conducted by IIM faculty using iPearl.ai, a digital learning platform offered by TalentSprint, and students will attend the entire term in a directto-device mode. Prof Anju Seth, Director, IIM Calcutta, said: “IIM Calcutta is India’s premier management insti-

tution and part of an elite club of global b-schools with the prestigious triple-crown accreditation. This is a testament to our academic excellence and our track record of bringing together the best faculty and students every year to create an exceptional on-campus experience. However, Covid-19 and social distancing presented us with an unprecedented challenge this year. As we reopen in online mode, it is equally important that we sustain our academic rigour and preserve our unique teaching and learning experience. We are very pleased to have the platform offered by TalentSprint to achieve this goal.” JULY 2020 ENTERPRISE IT WORLD

COVER STORY // SECURITY

UNDERSTANDING

THE SCENARIO OF

CYBERATT 16 ENTERPRISE IT WORLD JULY 2020

SECURITY // COVER STORY

TTACKS ON INDIA At this sensitive situation, industry veterans have commented on how India needs to work on its cyber infrastructure and assure that attacks will not be able to evade the country’s security system. BY POOJA JAIN POOJA@ACCENTINFOMEDIA.COM

JULY 2020 ENTERPRISE IT WORLD

COVER STORY // SECURITY

GURPREET SINGH MANAGING DIRECTOR, ARROW PC NETWORK PVT LTD (TITANIUM PARTNERS – DELL TECHNOLOGIES)

VIKAS BHONSLE CEO, CRAYON INDIA.

“It is already predicted that by 2020, cybercrime will increase for the worse. The cyberattack, especially in the form of ransomware, is inevitable. Any organisation

that has sensitive data or is dependable on real-time computation will be targets of organized breaching. Even a negligible looking loophole in the systems and network can give in to ransomware. This usually leads to data breach that costs time, money, and damages an organisations reputation and can lead to fines. Majority of business will need to increase focus and resource capacity to deal with data, information and technical security. Amongst the first few things that needs immediate attention on a security perspective is that people in the organisation must be trained to utilise and understand the digital assets. There must be the right control on every device and system that are connected.”

he recent surge in hacker activity in India comes in light of heightened geopolitical tensions at the nations’ border. International hacker groups are targeting crucial infrastructures of the country like power grid, transportation, defence, telecom, manufacturing plants, and pharma industries. At this sensitive situation, industry

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veterans have commented on how India needs to work on its cyber infrastructure and assure that attacks will not be able to evade the country’s security system. “Cyberattacks are nothing new and have existed for decades now and India is no different as it is among the top 5 most targeted countries for Cyberattacks. With the awakening of COVID,

“Systems need to be audited and verified by cyber security experts. It is not just organizations; individual users must also be educated about phishing which is one of

the most common methods of cyberattack used against common people to steal sensitive data. Netizens must maintain suitable security at all levels to ensure that their data, network and applications are secured. Users should not only focus on securing their data but must also have a recovery plan in place if such an incident occurs. Data is the new power and an essential part of the world hence data protection must be prioritized at all cost.”

hackers got a golden opportunity to make their entry known. Accordingly to security experts, India saw a rise in Cyber security attacks and breaches, this was more during the nationwide lockdown. With India being subjugated to these cyberattacks speaks volumes about the vulnerable cyber landscape of our country. Launching cyberattacks is cheap, easy and effective. These attacks are meticulously planned and attempted. Modern hackers utilise thousands of different methods and techniques to access information, material and pretty much anything they can get their hands on – generally, these actions will have very negative results for the organisation being attacked – especially if the attack is successful and particularly if it is not even noticed. While

SECURITY // COVER STORY

the need of the hour is to enable crisis response on looming cyber threats, in the medium-term, cybersecurity professionals stand an opportunity to build trust through collaboration in the accelerated digital transformation that businesses will undergo. It is already predicted that by 2020, cybercrime will increase for the worse. The cyberattack, especially in the form of ransomware, is inevitable. Any organisation that has sensitive data or is dependable on real-time computation will be targets of organized breaching. Even a negligible looking loophole in the systems and network can give in to ransomware. This usually leads to data breach that costs time, money, and damages an organisations reputation and can lead to fines. Majority of business will need to increase focus and resource capacity to deal with data, information and technical security. Amongst the first few things that needs immediate attention on a security perspective is that people in the organisation must be trained to utilise and understand the digital assets. There must be the right control on every device and system that are connected.” “India has experienced a major cyberattack on thousands of resources including infrastructure, information and banking making India’s cybersecurity structure vulnerable. This is a major security concern and India should take immediate action to save its sensitive information from cyber threat actors. Organizations must have multilevel authentication for accessing the data in which a user is granted access only after successfully presenting two or more pieces of evidence to an authentication mechanism and only known networks should be accessed. All software patches should be updated to the latest version to ensure the highest level of security. The data stored with telecom and internet service providers are sensitive and hence service providers should take necessary steps to safeguard the network security. There must be zero trust service activated on all sensitive resources and they must authenticate every user accessing the data from inside or outside the network. No access should be provided without verifying the user. Organizations must install a robust firewall to monitor network traffic and Enterprise Data Manager (EDM) security. Systems need to be audited and verified by cyber security experts. It is not just organizations; individual users must also be educated about phishing which is one of the most common methods of cyberattack used against common people

SHIBU PAUL VICE PRESIDENT – INTERNATIONAL SALES, ARRAY NETWORKS

to steal sensitive data. Netizens must maintain suitable security at all levels to ensure that their data, network and applications are secured. Users should not only focus on securing their data but must also have a recovery plan in place if such an incident occurs. Data is the new power and an essential part of the world hence data protection must be prioritized at all cost.” “Post COVID-19 pandemic, the cyber-attacks against India has surged, especially due to work from home facility which makes enterprises and users vulnerable due to inefficient and outdated VPNs. With this increasing trend of cyber-attacks, the enterprises and users must ensure to secure their valuable data. Threat actors have targeted various Indian sectors close to 40,300 times in the last few days. Denial of service (DoS), IP hijacking and phishing are the main three attack categories used by the threat actors. With this information coming to the fore, the government has increased a nationwide alert and stepped up monitoring especially in power, telecom and financial services. Mostly, cyber-attacks take place due to absence of robust security infrastructure. Organizations must ensure to have dedicated hardware, virtualization and software-centric computing to create an environment that provides guaranteed performance and flexible management for security virtual appliances. Enterprises like telecom and financial services must include next-generation firewalls that are reliable and efficient. Data is no longer systembound; the stakes for data protection is high as data is also available on edge and cloud platform, where security is still a concern. So, irrespective of an individual user or enterprise, one must have a security solution that would protect the data irrespective of the platform it resides in. Secure Access Gateways, Application Delivery

“Organizations must ensure to have dedicated hardware, virtualization and softwarecentric computing to create an environment that provides guaranteed

performance and flexible management for security virtual appliances. Enterprises like telecom and financial services must include next-generation firewalls that are reliable and efficient. Data is no longer system-bound; the stakes for data protection is high as data is also available on edge and cloud platform, where security is still a concern. So, irrespective of an individual user or enterprise, one must have a security solution that would protect the data irrespective of the platform it resides in.”

Controllers and Network Functions Platforms can be utilized by the stakeholders to protect their enterprises and those associated with them. Enterprises must also concentrate on upgrading their security solutions and auditing their cybersecurity response plan regularly. Apart from this, at a cellular level, one should keep in mind not to open unsolicited emails, check URL integrity before providing user credentials and report if any unusual or suspicious activity is observed this would certainly give a boost to India’s fight against cyber-attacks.”

JULY 2020 ENTERPRISE IT WORLD

GUEST COLUMN // OT SECURITY

BY SANJAY@ACCENTINFOMEDIA.COM

Fortinet 2020 State of Operational Technology and Cybersecurity Survey Report finds that OT leaders are highly respected in their organizations and that their teams are vital to their companies’ bottom lines. Cybersecurity continues to be an integral part of their daily work and that work continues to be a struggle. The survey of OT leaders conducted by Fortinet indicates that only 8% of respondents had seen no intrusions over the past 12 months. The finding also shows a significant percentage of organizations have not extended some elements of basic security hygiene into their OT environments. A deeper look into the data highlights: OT Infrastructures Still Lack Core Cybersecurity Protection The majority of responding organizations reported that they had been largely unsuccessful at preventing cyber criminals from exploiting their systems. Among those surveyed, it was also found that: • 90% have experienced at least one intrusion in the past year • 72% have experienced three or more intrusions in the past year • 26% have experienced six or more intrusions in the past year The impact of these exploitations was also noted by respondents, with more than half 51% documenting lost productivity, 37% seeing operational outages impacting revenue, and 39% having their physical safety put at risk—a significant concern considering the inherent dangers of industrial facilities. OT leaders also noted the commonality of specific attack methods, including malware (60%), phishing (43%,) hackers (39%), ransomware (37%), denial-ofservice (DDoS) attacks (27%), and insider breaches (18%). OT Infrastructures Still Lack Core Cybersecurity Protection The report also revealed gaps in many OT infrastructures that include security. For roughly 40% – 50% of those organizations surveyed, the following protocols and security features were missing:

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• Nearly 4 out of 10 do not have Security Information and Event Management (SIEM) • Half of them do not have a Technical Operations Center (TOC)

• Half of them do not have a Security Operations Center (SOC) • More than half do not have a Network Operations Center (NOC)

OT SECURITY // GUEST COLUMN

RAJESH MAURYA REGIONAL VICE PRESIDENT, INDIA & SAARC, FORTINET

OT Leaders find it challenging to deploy the right security tools and keep up with

increasingly sophisticated cyber threats that await their newlyconnected systems. As OT systems lose their air gaps and become integrated with IT systems, OT leaders will need to reinforce security awareness by Implementing best practices, bolster their systems with centralized visibility and take a proactive approach to security to turn the tables on cybercriminals and help protect their critical OT infrastructures.

OT SECURITY REMAINS A CHALLENGE FOR LEADERS AS 72 PERCENT OF ORGANIZATIONS EXPERIENCED THREE OR MORE INTRUSIONS IN THE PAST YEAR Fortinet 2020 State of Operational Technology and Cybersecurity Survey Report finds that OT leaders are highly respected in their organizations and that their teams are vital to their companies’ bottom lines

• 47% yet to implement Internal network segmentation • 59% yet to implement Network access control While more than half 58% of organizations are seeing their budgets increase in 2020, it should also be noted that 15% are instead seeing a decrease in funding, which could be attributed to COVID-19-related revenue losses. OT Leaders Have Broad Responsibilities That Often Include Cybersecurity OT leaders typically report to higher-ranking individuals within the organization, such as a VP, COO, or the CEO. The overwhelming majority (80%) are also regularly involved in making cybersecurity decisions, with half having the final say in those decisions. 64% of OT leaders have also taken on the responsibility of embedding security within the operations process, and 71% are regularly involved in IT cybersecurity strategy. Because cybersecurity is a top priority for these individuals, trends show that matters related to OT security will soon become the responsibility of the CISO, if they are not already. The inevitability of this shift is highlighted by the fact that most 61% respondents stated that they expect their CISO to take on all OT security responsibilities in the coming year. This is likely due to the increased risk of connected OT systems and their impact on business continuity. OT Leaders Still Struggle with Security Measurements and Analysis The survey found that between 36% and 57% of organizations lack consistency when it comes to measuring items on a list of standard metrics. Among the most commonly tracked and reported areas are vulnerabilities (64%), intrusions (57%) and cost reduction resulting from cybersecurity efforts (58%). Conversely, less than half of organizations (43%) are known to report on tangible risk management outcomes, and 39% to 50% do not routinely share basic cybersecurity data with senior executive leadership. Respondents also cited security analysis, monitoring, and assessment tools as among the most essential features in security solutions, with the majority 58% ranking these specific attributes in the top 3. Despite the prioritization of these features, however, 53% reported that security solutions hinder operational flexibility and half reported that they create more complexity.

JULY 2020 ENTERPRISE IT WORLD

FEATURE STORY // RPA

5-POINT SUCCESS STRATEGY FOR MANAGING THE NEW NORMAL WITH RPA Post Covid-19, organizations will need to formulate strategies to create a robust virtual working environment to sustain themselves on multiple fronts, setting in motion a rapid digital transformation in the way we do business. BY POOJA JAIN POOJA@ACCENTINFOMEDIA.COM

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RPA // FEATURE STORY

n the year 1765, the world witnessed the first industrial revolution when we moved from hand-produced goods to machines. This also led to industry being established as one of the key pillars of the economy; up until then world over economies were predominantly agriculture-based. In 1870, hundred years later, as a result of advancement enabled by mechanization,

came the second industrial revolution that saw invention of electricity, gas and oil as new sources of fuel, and radical advancements to infrastructure and communication methods. The third industrial revolution, documented to be ushered in 1969, pushed the envelope beyond the obvious, driven by the invention of nuclear energy. In 1990, when Tim Berners-Lee invented the World Wide Web, he set foundation of re-engineering the manner in which the

world would breath, eat, and live in the next century. Information technology slowly made its way to be a part of our ‘normal’ lives. Advancements galloped, new technologies developed faster than they could be assimilated and today, our lives are embedded with technology 24x7x365! After Y2K, this was to be our new normal. We accepted it heartily, entertained ourselves with the opportunities it opened in every sphere of our life,

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FEATURE STORY // RPA

YAMINI BAGDE

BOBBY THOMAS

SENIOR BUSINESS ANALYST, FINESSE GLOBAL.

DELIVERY HEAD FOR EMERGING TECHNOLOGIES, FINESSE, DUBAI.

Robotic Process Automation delivers optimized business processes while

In RPA, process gover nance and performance reports are available realtime in the bot-tracking dashboards.

working within the current tech environment, ensuring unbeatable ROI, and delivering expected process output from the word go. Its cloud-native architecture and bank-grade security, makes RPA deployment seamless and secure from start to end.

maintaining our superiority as homo sapiens all throughout. In December 2019, when the world was ready to take the next decade by its horns, we met our adversary in Covid-19, that cast shroud of uncertainty over everything that we had ‘established’. Businesses were affected, people lost their income overnight in a number of cases and business continuity plans were challenged like none before. Pre-Covid-19, organizations operated in the traditional way where employees were physically available each day to carry out their roles and responsibilities. There were time-tested policies to manage any business continuity disruptions. With the onset of Covid-19, as organizations across the world held the safety of their people paramount, they also needed to react swiftly and efficiently to the drastic change in the workforce availability, effect on the supply chain, and the

24 ENTERPRISE IT WORLD JULY 2020

This further reduces dependency on manual effort and reporting systems in terms of determining the productivity and quality of the business processes.

inevitable impact on the companies’ bottom line. Post Covid-19, however, organizations will need to formulate strategies to create a robust virtual working environment to sustain themselves on multiple fronts, setting in motion a rapid digital transformation in the way we do business. Historically speaking, the theme of this transformation has been consistent with that of the earlier industrial revolutions – moving from managed-processes to mechanized/tech-driven processes. This speaks to the fact – survival of the fittest; with rapid adaptability and scalability being the two most important factors of the transformation journey. High adaptability, swift scalability, and low dependency on manual workforce makes Robotic Process Automation a critical business enabler in the post-Covid-19 era. According to Gartner, Inc. ‘’Half of U.S. healthcare providers will invest

in robotic process automation (RPA) in the next three years, up from 5% today’’. McKinsey research shows that up to 50 percent of work performed today can already be automated with currently available technology. Market leaders have made RPA agnostic across domains and industries by providing a low-code/ no code/ bring your own code platform. Robotic Process Automation eliminates human errors due to process fatigue, increases employee satisfaction by removing repetitive mundane tasks from the scope of manual workforce, enhances overall productivity for the business and can be a key driver to create a mutually beneficial working culture for employees and organizations. The Covid-19 pandemic has highlighted the need to reduce the inter-dependencies within an organization in order to ensure minimal disruption of business during unforeseen events as such. Remote avail-

RPA // FEATURE STORY

ability of workforce is one of the key elements of this exercise, hence most organizations today have deployed remote work measures. RPA bots can be initiated on a schedule, via your laptop or handheld device or on trigger from anywhere in the world. Santander Consumer Bank, a subsidiary of Banco Santander, has over 150 bots in production and has reported estimated savings of around 30,000 hours in processing time in 2019. The decrease in manual work and required working hours for staff has resulted in better, faster, and more accurate customer service Also, in RPA, process governance and performance reports are available real-time in the bot-tracking dashboards. This further reduces dependency on manual effort and reporting systems in terms of determining the productivity and quality of the business processes. Business Process Optimization may involve upgrading/changing technologies from time to time. A key challenge to making changes in the technology landscape of an organization is at

least one/or all of the three listed below – • The size of the organization is huge, making any tech-change very slow or often avoided owing to the scope of systems and process that will need to be upgraded/ changed • Budget. • Proof of Concept Robotic Process Automation delivers optimized business processes while working within the current tech environment, ensuring unbeatable ROI, and delivering expected process output from the word go. Its cloud-native architecture and bank-grade security, makes RPA deployment seamless and secure from start to end. Whilst implementing robotic process automation is easier than ever, the journey must be undertaken with great discipline from start to finish to ensure longstanding success and sustainability. The design must be all-encompassing with respect to the dynamics of the process, and adaptable with minimal disruption to BAU. The five-point success strategy for Robotic

Process Automation would be: • Organizations must define the digital roadmap that aligns with their growth goals • Organizations must annually evaluate processes for improvement and/or optimization • Organizations must actively identify automation candidates using industry best practices and guides • Organizations must focus on developing process frameworks that engage manual workforce in critical, high-value, decision-making tasks • Organizations must allocate time and budget towards upskilling select workforce in RPA We are possibly experiencing the fourth Industrial Revolution, the magnitude of which is unknown. What we do know is that we have the technology prowess, like Robotic Process Automation, today to manage the ‘new normal’ with minimal disruption. The onus is upon the business to leverage a seemingly untethered humanitarian crisis and turn it into a gamechanging opportunity.

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GUEST COLUMN // ENTERPRISE APPLICATIONS

BY SANJAY@ACCENTINFOMEDIA.COM

Finance leaders are facing the biggest challenge of their careers. To help them build resilient and adaptable businesses and chart a course back to growth, Oracle is announcing important updates to Oracle Fusion Cloud Enterprise Resource Planning (ERP) and Oracle Fusion Cloud Enterprise Performance Management (EPM). These important updates help finance teams leverage technologies including AI, digital assistants, and analytics to enhance productivity, reduce costs and improve controls. In addition, new industry solutions enable customers in Oil & Gas, Manufacturing, and asset intensive industries to improve business processes and achieve faster time to value. New AI and machine learning, analytics and security capabilities of ERP include: • Predictive Planning: Helps organizations identify and leverage trends and patterns in financial and operational data. With access to predictions at data load time, organizations can see prediction and forecast variances, identify variance patterns, and make plan revisions on the fly to improve the quality and timeliness of decisions. Predictive Planning is now available in EPM. • Intelligent Code Defaulting: Helps organizations improve the accuracy and efficiency of processing payables transactions by leveraging machine learning to recommend account codes. The algorithm adapts based on past actions to evolve with business changes. • Intelligent Document Recognition: Improves the accuracy and efficiency of financial information ingestion from PDF and other popular financial document formats to reduce (or even eliminate) manual invoice entry. The system learns over time and adapts to changes within invoice formats to increase accuracy as businesses evolve. • Digital Assistant Skills for Time Entry and Projects: Help organizations reduce the effort required to submit and review time sheets, track the status of projects, and escalate time entry and project management issues. As a result, the new conversational user interface improves the user experience and increases business efficiency. • Embedded Incident Management: Helps organizations enhance data protection by providing intuitive, embedded incident reporting workflows that can be used to conduct investigations, create actions, and track and update incident status.

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ENTERPRISE APPLICATIONS // GUEST COLUMN

PRASAD RAI VICE PRESIDENT, APPLICATIONS, ORACLE INDIA

In the long-run, I expect, technology to play a strategic role in every single business

process of an organization, initiative or aspect of the value chain as they pivot to become the Future Enterprise.

ORACLE HELPS FINANCE TEAMS BUILD RESILIENCE AND RETURN TO GROWTH Finance leaders are facing the biggest challenge of their careers. Oracle is helping them to build resilient and adaptable businesses and chart a course back to growth. New industry solutions in ERP include: • Joint Venture Accounting: Helps organizations in industries such as Oil and Gas to reduce partner disputes, improve cash flow, and gain real-time visibility into the financial state of joint

ventures by automating transaction processing and introducing role-based tools to manage exceptions. With improved transparency and digital collaboration with joint venture partners, customers can focus on uncovering patterns and

identifying strategic opportunities. • Project-Driven Supply Chain: Supports the complex business processes of manufacturing and asset intensive organizations where the supply chain must work in the context of a specific project. Now generally available, this end-to-end solution across ERP and Oracle Fusion Cloud Supply Chain Management (SCM) allows customers to capture, invoice, and capitalize project-driven material, manufacturing, and maintenance costs in one integrated solution. To further assist customers through this time of crisis, Oracle would be making Financial Statement Planning, which includes Strategic Modeling, available to all Planning customers free for the next 12 months. To help customers gain the most value from these free capabilities, the company is also providing with step-by-step guides and online tutorials. Prasad Rai, Vice President, Applications, Oracle India said, “In the long-run, I expect, technology to play a strategic role in every single business process of an organization, initiative or aspect of the value chain as they pivot to become the Future Enterprise. Such businesses underpin business processes with technology, are fueled by innovation and are cloud-enabled. Some of our customers also are looking at technology investments with a fresh lens to emerge on the other side of the crisis more resilient, digitally empowered, and adaptable, and ready to capture new growth opportunities. I foresee that in the coming months, a truly digital economy will take centre stage and technology companies will play the role of ‘trusted advisors’ to businesses. Oracle equipped with cutting edge state-of-art solutions, is in a position to play this role. We have worked with enterprises of all sizes and industries like UST Global, RBL Bank, Save the Children, Tata Sons, Hindalco and many more during this crucial time by enabling their path to business continuity.” Rondy Ng, Senior Vice President, Applications Development, Oracle said, “These latest innovations are designed to help finance teams rapidly adapt to the current economic climate, explore new business models, improve strategic decisionmaking and begin the journey back to growth. While there is no easy solution to the challenges that finance teams face, my team is committed to helping customers adapt as best they can and plan for whatever comes next.”

JULY 2020 ENTERPRISE IT WORLD 27

GUEST COLUMN // CLOUD STORAGE

CLOUD STORAGE MARKET TO REACH $222.25 BN GLOBALLY BY 2027 AT 21.9% CAGR

BY SANJAY@ACCENTINFOMEDIA.COM

Growing demand for low-cost data storage and faster data accessibility, rise in cloud adoption across several industry verticals, and growing concerns of data recovery and protection drive the growth of the global cloud storage market. On the other hand, security concerns over cloud storage hamper the growth of the market. Nevertheless, significant cloud adoption among SMEs are expected to create lucrative opportunities in the near future.

Growing demand for low-cost data storage and faster data accessibility, rise in cloud adoption across several industry verticals, and growing concerns of data recovery and protection drive the growth of the global cloud storage market. Allied Market Research published a report titled, “Cloud Storage Market by Component (Solution and Services), Deployment Type (Private, Public, and Hybrid), User Type (Large Enterprises and Small and Medium Enterprises), and Industry Vertical (BFSI, Government & Public Sector, Healthcare, IT & Telecom, Retail, Manufacturing, Media & Entertainment, and Others): Global Opportunity Analysis and Industry Forecast, 2020–2027” According to the report, the global cloud storage market was estimated at $46.12 billion in 2019, and is

28 ENTERPRISE IT WORLD JULY 2020

expected to hit $222.25 billion by 2027, registering a CAGR of 21.9% from 2020 to 2027. Drivers, Restraints, and Opportunities Growing demand for low-cost data storage and faster data accessibility, rise in cloud adoption across several industry verticals, and growing concerns of data recovery and protection drive the growth of the global cloud storage market. On the other hand, security concerns over cloud storage hamper the growth of the market. Nevertheless, significant cloud adoption among SMEs are expected to create lucrative opportunities in the near future. COVID-19 scenario • COVID-19 has accelerated the cloud adoption, due to the technology shift and operating prototypes due to the limitations of recent environment. • The shift to remote working has positively contributed to the growth of the industry. • Moreover, the customers from the public sector, webbased services, global logistics companies, and financial services have majorly invested in cloud storage due to rising demands for food and medical supplies. • The Industry is anticipated to grow significantly amid COVID-19. The solution segment to maintain the lion’s share by 2027 Based on component, the solution segment contributed to nearly two-thirds of the global cloud storage market revenue in 2019 and is expected to retain its dominance by the end of 2027. Growing need for multiple applications such as caching, security, duplication, and data locking in primary cloud storage drives the growth of the market.

The service segment, on the other hand, would register the fastest CAGR of 23.2% throughout the forecast period Implementation services ensure comprehensive planning, installing, and configuration of the solution. In addition, managed services offer post-production support which empowers organizations to smoothly transition the process from implementation to daily operations, which drives growth of the market. The consumer electronics segment to dominate during the estimated period Based on deployment mode, the hybrid segment accounted for nearly three-fifths of the global cloud storage market share in 2019 and is anticipated to rule the roost during the study period. In addition, the segment is anticipated to manifest the fastest CAGR of 23.0% from 2020 to 2027. Organizations are shifting toward the hybrid cloud to achieve security of data and application and large storage spaces to reduce their capital expenditure by deploying a combination of the private and public cloud model, which augments the growth of the segment. North America to dominate in terms of revenue Based on region, North America held the largest share in 2019, garnering more than two-fifths of the global cloud storage market, as the region has major market players offering advanced solutions. On the other hand, the Asia-Pacific region is projected to manifest the fastest CAGR of 25.6% by 2027. The rise in adoption of cloud storage solutions in applications and investments in R&D processes have augmented the growth of the market in this region.

ARTIFICIAL INTELLIGENCE // GUEST COLUMN

GLOBAL AI SOFTWARE MARKET SET TO RISE SIXFOLD TO REACH NEARLY $100 BILLION IN 2025

BY SANJAY@ACCENTINFOMEDIA.COM

Revenue (5m)

The worldwide market for artificial intelligence software will expand to $98.8 billion by 2025, rising by a factor of six from $16.4 billion in 2025.

The worldwide market for artificial intelligence software will expand to $98.8 billion by 2025, rising by a factor of six from $16.4 billion in 2025. The AI software market has experienced tremendous growth over the past several years. While the COVID-19 pandemic has dampened growth forecasts for the market, its impact is uneven across industry sectors. While some industries are retrenching—such as energy, oil, gas, and mining—a few markets, like healthcare, are accelerating AI adoption. Omdia has developed four market scenarios based on the duration of the pandemic and the severity of its economic effect. Omdia’s moderate scenario presented in this press release foresees continued double-digit growth ahead, although the cumulative market size for 2019-2025 will be reduced by 22 percent compared to the pre-COVID forecasts. End users focus on what AI

The worldwide market for artificial intelligence software will expand to $98.8 billion by 2025, rising by a factor of six from $16.4 billion in 2019 — despite the varying effects of the COVID-19 pandemic across different industries, according to Omdia.

software can do. As a result, Omdia has built a taxonomy of 340 AI use cases across 23 industry sectors that captures the

software opportunity related to AI. The use cases explain how and why customers are deploying AI. They help distinguish market reality, i.e., actual deployment and usage, from market hype. Use cases driving the AI software market include voice/speech recognition, video surveillance, customer service and marketing virtual digital assistants (VDAs), network/IT operations monitoring and management, and supply chain and inventory management. “Economic effects from the COVID-19 pandemic have widened the dichotomy between early AI adopters—the ‘AI haves’—and the trailing followers—the ‘AI have nots,’” said Omdia senior analyst, Neil Dunay. “Industries that have pioneered AI deployments and have the largest AI investments are likely to continue to invest in what they view as proven, indispensable technology for cost cutting, revenue generation, and enhancing customer experience.” The Artificial Intelligence Software Market Forecasts report from Omdia provides a quantitative assessment of the market opportunity for AI software. Global market forecasts, segmented by scenario, use case, industry, technology, geography, horizontal market, and meta category, extend through 2025. An Executive Summary of the report is available for free download on the firm’s website.

JULY 2020 ENTERPRISE IT WORLD 29

CASE STUDY // STT GLOBAL

BY SANJAY@ACCENTINFOMEDIA.COM

STT GDC INDIA AIDS CITY UNION BANK TO PURSUE BUSINESS EXCELLENCE City Union Bank (CUB) Ltd is one of the leading scheduled commercial banks in the private sector with a significant presence in urban, semi-urban and rural centres in South India. The bank’s segments include Treasury, Corporate Banking, Retail Banking and other banking operations. CUB offers Personal Banking, Corporate Banking and Non-Resident Indian (NRI) Banking Services. Its online banking services include utility bill payments, mobile banking, online shopping, railway ticket booking, etc. The bank offers a plethora of digital services like CUB Mobile Banking-mBank Plus, Mobile Passbook (mPassbook), Immediate Payment Service (IMPS) for funds transfer across the banks and digital signature authentication for corporates as second-factor authentication. The bank operates Automated Teller Machines (ATMs) and Bills Recycler Machines (BRMs) in approximately 1,800 locations, including over 760 off-site ATMs. It has installed check acceptor KIOSKs and self passbook printing KIOSKs. It offers CUB mobile wallet, which is a mobilebased software application and caters to customer utility services through mobile phone. CUB’s technological leadership can be gauged from the fact that it was India’s first bank to introduce on-site humanoid (robot) in November 2016. Dubbed as Lakshmi, the robot is designed 30 ENTERPRISE IT WORLD JULY 2020

to assist customers with banking operation queries. Customer Challenge CUB is one of the oldest private banks in Southern India. It started its operations in 1904. With a bulk of its business based in Tamil Nadu, as more than two-thirds of its branches are in the state; the bank’s performance is also intricately linked with the macroeconomic conditions.Over the years, the bank has seen numerous business cycles, yet it has managed to grow consistently due to its well-managed business model. One of the reasons for this consistent growth has been CUB’s relentless pursuit of business productivity. With a bulk of its clientele comprising micro, small and medium enterprises; the bank realised that every rupee saved was equivalent to every rupee earned. This business philosophy was applied to all of its banking operations, including the deployment of technology. As part of its diversification strategy, CUB has introduced a plethora of products and services for the benefits of its customers. It has partnered with numerous companies like LIC and Qatar-headquartered Doha Bank QSC, to provide various facilities like insurance products and e-remittances. To cater to this bouquet of services, CUB required avant-garde technological

solutions that were not only scalable but also easy to deploy. Not to forget, it had to be economical as well. To resolve this business challenge, CUB decided to opt for outsourcing strategically and decided to decentralise for business excellence. It worked with different partners for network maintenance and hosting of its data centres. Over the years, as the banking operations grew, so did the spread of its outsourcing map. With multiple data centres in different cities, CUB was looking for a single service provider that could provide multiple-city presence as well as robust infrastructure. The bank wished to consolidate its function with one resilient vendor for ease of use and cost validation. STT GDC India Solution In 2013, CUB decided to consolidate its technology operations with STT GDC India. The bank used state- of-the-art STT GDC India data centres in Chennai and Bengaluru to access reliable and secure infrastructure to host critical applications. STT GDC India provides infrastruc-

STT GLOBAL // CASE STUDY

SANKARAN G

DEPUTY GENERAL MANAGER, CUB

The partnership with STT GDC India has enabled us to focus more on the business side and

not worry about the technological aspects. We are now able to scale up according to the business needs, and not have to bother about tech challenges. ture provisioning along with necessary power and cooling to run the data centre, helping CUB to focus on its core business, namely banking operations. As STT GDC India is carrier-neutral, CUB

can access the services through multiple network providers, thereby bringing in business resilience. The success of this partnership can be gauged from the fact that CUB has migrated its entire workload on STT GDC India servers. Not only that, even its DR sites are located in the STT GDC India data centre in Bengaluru. Given the sensitivity of the banking sector, the data centres are completely in consonance with RBI guidelines, adhering to the conditions that have been set by the banking ombudsman. According to Sankaran G, Deputy General Manager, CUB, “The partnership with STT GDC India has enabled us to focus more on the business side and not worry about the technological aspects. We are now able to scale up according to the business needs, and not have to bother about tech challenges.” Customer Benefits Thanks to its sharp focus on business and productivity, CUB has been able to grow consistently even when some of its peers have failed and shut

down. CUB is now looking to diversify geographically. Since 1995, CUB has started expanding beyond South India. It has opened branches in different parts of India like Mumbai, New Delhi and Punjab. “STT GDC India’s geographic spread helps us to diversify and grow our business. The world- class infrastructure aids us in business growth,” stated Sankaran G, Deputy General Manager, CUB. In addition, CUB has drawn the following benefits: ‘ STT GDC India enables CUB to run its services and reach new markets with continuous data backup. ‘Better focus on managing operational complexities and innovation instead of spending time in mundane tasks, such as setting up a data centre, recruiting, managing and DR. ‘Meeting stringent compliance regulations of banking sectors in terms of technology usage. Ability to work with multiple software partners like Wipro and TCS, with the hardware, based in STT GDC India. JULY 2020 ENTERPRISE IT WORLD

INDUSTRY STUDY

COVID-19 UNLOCK WITNESSES 5X TO 25X GROWTH IN ONLINE ENTERTAINMENT, EDUCATION, GAMES AND HEALTH & BEAUTY CATEGORIES

ith the pandemic situation hitting the Indian Economy, Admitad India- a branch of the global affiliate network has witnessed a remarkable shift in the Unlocked phase. Admitad India has released

its half-yearly report of 2020 (H1 Report) highlighting growth observed across different industries like E-commerce, Finance, Online services, Gaming & entertainment. While the report highlights the trend and focuses on consumer behaviour during COVID-

19, the most in-demand online categories among consumers were entertainment, education, games and Health & Beauty. Admitad India has seen a significant increase of 5X to 25X in growth in the number of orders in certain online categories during the Q2 2020.

BY SANJAY@ACCENTINFOMEDIA.COM

1. Online Entertainment - While OTT platforms were registering high growth even before COVID outbreak, the crisis gave a push that increased viewers’ appetite for online content, resulting in more than 5X growth for the category.

2. Online Education - Edutech platforms saw increased adoption among consumers and witnessed 20X growth.

32 ENTERPRISE IT WORLD JULY 2020

INDUSTRY STUDY

3. Health and Beauty - During the time of COVID, the major focus was health and wellness as people were taking extra care towards personal well-being. The sector has seen 61% growth as compared to Q1.

4. Online gaming - At the time of Pandemic, the number of gamers has gone up and enthusiasts are spending more time on gaming every day, making the sector highly profitable leading to more than 2X growth in Q2.

The data released by Admitad India has reflected a seismic shift in consumer behaviour, preferences, purchasing habits, and the channel utilization of brands. More people have preferred to purchase products and services on the basis of recommendations across messenger groups, blogs, and forums. Admitad Extension and Admitad Telegram bot drive optimal results as the number of orders via messengers grew by 41% from Q1 to Q2 while the same increased by 10% through blogs and forums. Speaking on the report, Neha Kulwal, Country Manager, Admitad India said, “The H1 2020

results hold a special significance as they come against the backdrop of the COVID-19 outbreak. At Admitad, we have worked consistently as per the dynamically changing market situation to support the needs of our advertisers and publishers. COVID-19 has completely transformed the market dynamics and will continue to do so for the foreseeable future. Advertisers and publishers will have to understand the channel dynamics along with demand pockets, and aptly target them to be successful. As their trusted partner, we will continue to help them navigate through this period to achieve growth.”

Rahul Agarwal, Affiliate and Partnership Manager, Mamaearth said, “The effect of COVID-19 on e-commerce has differed depending on the industry. As people don’t feel safe stepping out from their homes, we have seen a shift in buying behaviour as more users are opting to buy through the online channel (company-owned websites, Amazon, Nykaa, Flipkart). It was the time to change our strategy and with Admitad India, a crucial partner of our Affiliate channel growth, we have seen a significant increase of 30% in revenue so far and are looking forward to big numbers in the coming months “.

JULY 2020 ENTERPRISE IT WORLD 33

EDITOR’S TAKE

UNLEARN AND RESKILL

So far there has been eighteen plus million Covid19 infection cases globally and nearly seven hundred thousand people deceased with USA at the top position and India at 3rd position (in terms of infection cases). There is no abatement in the cases, but people, governments and countries have started opening up. But there is a good chunk of people who are restricting themselves from travelling outside and avoiding coming in contact with others. In many states in India, there has been a new trend of periodical lockdown. No one really knows how long the situation would persist, but my understanding is that it will devour the entire 2020. By the time normalcy prevails, things would not be as before. It would be a completely new world. Very many unusual cases happening - starting from job losses, furlough to suicides to techies selling vegetables. Among these situations the final

34 ENTERPRISE IT WORLD JULY 2020

one is as respectable as any other job. By now people must have realized about what is in front of them – everyday matters and whole year is a very long time, it would certainly matter big time. In last two months we have organized two large virtual events for the CIOs, CISOs, senior leaders and IT decision makers. These events had global CIOs and CISOs from various sectors with diverse content, and different opinions. But the common point was everyone was speaking the same language and articulating a single message that is ‘going digital’. Part of digital comes all the CIO innovations and skillsets. Gone are the days when the CIOs were working as per their own agenda. Now it is the customer agenda that CIOs need to follow and align to. The other thing of discussion was getting budget approval from the CFOs. The message was that

budget would not be a constrain as the CEOs and CFOs are aware of their priority areas - that customer / consumer centricity is the mantra. I also strongly support the sentiment. CIOs need to bring new ideas and alternative solutions, which should be powerful and cost effective; thereby making the startup ecosystem very relevant to the situation or making cloud offerings of the large companies very attractive. There are some must have technologies, which would see potential competition soon. There is no doubt that there has been a unprecedent growth in end user IT, there has been growth in the cloud computing, there has been growth in cloud security, there has been growth in AI and IA. These tractions are likely to make many jobs irrelevant. The regular jobs would be gobbled by artificial intelligence, intelligent automation and chat bots. Imagine how many jobs would be permanently vanished from the face of the earth. It is not at all at the will of the owners rather, it is to accommodate the will of the customers. If RPA or Intelligent Automation or bot services are held responsible for job loss, it is not fair. Innovation does not mean job loss rather creates a different set of jobs. The best analogy is farmers shifting from traditional bullock ploughs to tractors. Would you hold tractors responsible for whatever happens? Absolutely not. The farmers are as learned as we are but in their own field. So, they had to reskill themselves to tilling lands and ended up in making more produce. Therefore, there will emerge other services and applications within the emerging areas that the IT leaders to master. They must learn every day till they hang up their boots. They have to make a quick transition in their mindset from being white collars to cogs in the wheels. There is going to be shift in the location of incubation centers. The traditional locations may not be as viable as earlier. Countries with creative imagination and abundant skillsets can take over soon. Many locations would be redundant. There would be shift in the supply chain. The importance of Industry 4.0 in all the sectors that we used to discuss for a long time, is going to be mainstream, which will encompass all the applications and technologies that information technology truly embodies. My final submission is if job cuts are happening, equivalent or more jobs are going to be created. Whether you want to plough with bullock or a tractor, you have to decide.

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