HOW TOÂ PREVENT
CHARGEBACKS
STEPS TO REDUCE CHARGEBACK WWW.ESKAYPAY.COM
FOLLOW PROCESSOR PROTOCOL Every credit card processor has its own protocol when it comes to accepting credit cards, says Margo Lamb, a Paso Robles, California, small-business credit card consultant.
USE A CLEAR PAYMENT DESCRIPTOR Verify Lynch says that the majority of disputes his firm handles have to do with unclear payment descriptors. Your payment descriptor is the merchant name and other identifying details.
GET IT IN WRITING Entrepreneur Glenn David has never lost a chargeback request with his Skokie, Illinois, party services company, Glenn David Productions.
DEAL WITH CUSTOMER SERVICE ISSUES Your credit card processor will likely offer chargeback notifications so you can find out quickly if a customer is disputing a charge.
LEARN TO SPOT WARNING SIGNS OF FRAUD Someone had used a stolen credit card to purchase goods and the rightful owner disputed the charge.
TRAIN EMPLOYEES The little things make a difference planting trees, and buying local produce helps lesson carbon footprint.