EntreprenuerApp- Of Business and Internal Processes

Aobakwe K. Sentle Aobakwe Sentle is Founder and CEO of BluStreak Consulting, A StartUp Consulting Company. He is CoFounder of Newline Accounting Services and Also Co-Founder of DropSocial -A digital Marketing Company.

Away of doing things. The way you operate. The internal processes that take place in your business are quintessential for your business growth and ease of doing things.

Operational optimization is everything for your business. The processes have to be smooth and seamless. Achieving this success will translate into something marvelous like cost reduction and easier customer service process. Operations management simply means how you plan and organize the use of your resources. This translates to your decisions on time-management, how you manage your finances and all areas and activities in the business.

You have to create some ‘way of doing things’ in your enterprise and this ‘way’ will have to be well outlined in the way you collect and make payments for example. The process from first client contact to when they actually leave after you have made your sale. What is the first activity or task that takes place when your customer agrees to your sales pitch? In fact, what are the different platforms that you allow your customers to pay through? Spelling out all of the above and having them documented is the most basic form of a system. To say “you send a payment through e-wallet, orange money or Pay2cell then we send you an invoice” is a payment system.

Payment systems maybe quite easy to grasp and implement but there are some more areas we ought to organize so that our entity operates in a harmonious fashion. After that payment is made what follows? This question is answered by your service provision process. What is the chain of actions that occur after payment is made and how long does it take to complete? What happens when a client has a complaint and requests a refund? What are your plans and response systems for those kinds of scenarios?

We work with life routines every day and business systems are some sort of life routine, for your business. Your body works in a sequential and deliberate manner and so should your business. As your body has a nervous, respiratory and excretory system, so should your business! Systems will help you uncover and know exactly how well your enterprise is working. If you can measure how early and late your payments come, you can easily decide on what type of commitments you make with your creditors to avoid defaults and headaches. If you can have a way of dealing with complaints maybe you can achieve a better client retention rate.

Succinctly put, you cannot foresee ergo plan for external forces that affect your business but internally, you can plan for and organize resources with systems that control your activities making sure you get the most out of your resources.