BY SAM RICHARDS
Safe hands Houses are one of our most precious possessions. So, why not choose a personalised service that you can trust to look after them? Chris Quirk at Strongbox Security Systems believes everyone should work with a security company who gives them peace of mind. After working in the industry for several years, he realised that many companies were trying to offer too many products for too many markets, with no real customer experience.
24/7 protection with a real person always on the other end of the phone” Recognising the niche in the market, he founded Strongbox Security Systems 10 years ago, a family-run security company focused on providing high-net-worth homes and buildings with a bespoke, first-class security service. Operating largely in Cheshire, the company now has over 250 sites. “As technology progresses, systems are growing and offering more,” Chris explains. “Too many companies struggle to deal with the complexity of the larger systems, and this is sometimes only noticed when the system fails to perform when needed.
“On our cameras, we’ve witnessed criminals walking up to properties that we protect, and they’ve taken a look and walked away because they can tell our security system is that good.” Strongbox Security Systems offers 24/7 protection with a real person always on the other end of the phone, no matter what time of day or night. The team at Strongbox are strongly focused on customer service, with Chris even saying he is ‘obsessed’ with client experience: “Our client base has largely come from referrals, because people so often have a bad experience. Within trade Customer Service is a dying art, but people really appreciate it and respond to it when it is done well. That is why we get referrals and why we never lose customers, because we are always at the end of the phone 24/7 supporting our customers with any issues they have.” “When companies only care about chasing money, growth or nice cars, eventually they’ll take their eye off the ball and the service will suffer. You have to be truly passionate about providing a great service and ingrain it into your business, and that’s what we’ve done.”
Find out more If you are interested in Strongbox Security Systems, take a look at their website: www.strongboxsecurity.co.uk.
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