Hazell Carr Quotable companion Success, failure and everything in between
Introduction Hazell Carr is the firm behind the successful delivery of complex regulatory and actuarial projects for some of the largest organisations in the UK. We provide talented people to help our clients evolve and grow in response to changing market and regulatory conditions. From our long-standing experience of providing interim technical resource, we know a lot about ambition, hard work, adversity but thankfully mostly about success. This book shares some memorable quotations from successful figures from many walks of life. Whether their success was in business, sport, or the arts, the formula was generally the same: understand what you want to do, work hard, learn from mistakes and keep aiming for the best possible result. And that’s exactly what we do at Hazell Carr; bringing these attributes to our clients, whether large or small, public or private, to make them more effective, more efficient and more successful.
04 Introduction
Success
Success is the ability to go from failure to failure without losing your enthusiasm. Winston Churchill, former Prime Minister 05
I don’t measure a man’s success by how high he climbs but how high he bounces when he hits the bottom. General George S. Patton, United States Army Officer
A successful person is one who can lay a firm foundation with the bricks that others throw at him or her. David Brinkley, journalist
The only thing that ever sat its way to success was a hen. Sarah Brown, actress
If at first you don’t succeed, try, try again. Then quit. There’s no point in being a damn fool about it. WC Fields, comedian
06 Success
You cannot sit on the road to success for if you do, you will get run over. Anonymous
The successful person makes a habit of doing what the failing person doesn’t like to do. Thomas Edison, inventor
Success is neither magical nor mysterious. Success is the natural consequence of consistently applying the basic fundamentals. Jim Rohn, entrepreneur
The toughest thing about success is that you’ve got to keep on being a success. Irving Berlin, composer
Success 07
There are no secrets to success. It is the result of preparation, hard work, and learning from failure. Colin Powell, former US Secretary of State
To be a success in business, be daring, be first, be different. Henry Marchant, lawyer
A little more persistence, a little more effort, and what seemed hopeless failure may turn to glorious success. Elbert Hubbard, author
The most important aspect of my personality, as far as determining my success goes, has been my questioning conventional wisdom, doubting experts and questioning authority. While that can be painful in your relationships with your parents and teachers, it’s enormously useful in life. Larry Ellison, co-founder, Oracle Corporation
08 Success
Ambition
I am the greatest, I said that before I even knew I was. Muhammad Ali, boxer 09
A young man without ambition is an old man waiting to be. Steven Brust, author
In this country, when you finish second, no one knows your name. Frank McGuire, athletics coach
If the leader is filled with high ambition and if he pursues his aims with audacity and strength of will, he will reach them in spite of all obstacles. Carl Von Clausewitz, Prussian military thinker
I’ve got a great ambition to die of exhaustion rather than boredom. Thomas Carlyle, philosopher
10 Ambition
Ambition is the path to success. Persistence is the vehicle you arrive in.
Anything is possible if you’ve got enough nerve.
Bill Bradley, basketball player
J. K. Rowling, author
If you think you are too small Ambition may be defined as to have an impact, try going the willingness to receive any to bed with a mosquito. number of hits on the nose. Anita Roddick, founder, The Body Shop
Wilfred Owen, poet
Ambition 11
Don’t be afraid to give up the good to go for the great. John D. Rockefeller, founder, Standard Oil Company
Intelligence without ambition is a bird without wings. Salvador Dali, artist
Ambition is a dream with a V8 engine. Elvis Presley, singer
12 Ambition
Focussing your life solely on making a buck shows a certain poverty of ambition. It asks too little of yourself. Because it’s only when you hitch your wagon to something larger than yourself that you realise your true potential. Barack Obama, US President
Hard Work
I want to be thoroughly used up when I die, for the harder I work, the more I live. George Bernard Shaw - Irish playwright and co-founder of the London School Of Economics 13
It’s not the hours you put in your work that count, it’s the work you put in the hours. Sam Ewing, baseball player
I never did anything worth doing by accident, nor did any of my inventions come by accident. They came by work. Thomas Edison, inventor
Satisfaction does not come with achievement, but with effort. Full effort is full victory. Mahatma Gandhi, statesman
Without hard work, nothing grows but weeds. Gordon B. Hinckley, religious leader
14 Hard Work
I do not believe in excuses. I believe in hard work as the prime solvent of life’s problems. James Cash Penny, founder, JC Penny
If you don’t drive your business, you will be driven out of business. B.C. Forbes, founder, Forbes magazine
Talent is cheaper than table salt. What separates the talented individual from the successful one is a lot of hard work. Stephen King, author
I wish it grew on trees, but it takes hard work to make money. Jim Cramer, author
Hard Work 15
Enjoy your sweat because hard work doesn’t guarantee success, but without it you don’t have a chance. Alex Rodriguez, american baseball player
I do not know anyone who has got to the top without hard work. That is the recipe. It will not always get you to the top, but should get you pretty near. Margaret Thatcher, former Prime Minister
Hard work keeps the wrinkles out of the mind and spirit. Helena Rubinstein, entrepreneur
Do not be a hard worker, but be a smart worker. Mykhel Trinitaria, web developer
16 Hard Work
Customers
We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better. Jeff Bezos, founder, Amazon 17
Your most unhappy customers are your greatest source of learning. Bill Gates, co-founder, Microsoft
Customers today want the very most and the very best for the very least amount of money, and on the best terms. Only the individuals and companies that provide absolutely excellent products and services at absolutely excellent prices will survive. Brian Tracy, author
I get asked a lot why Apple’s customers are so loyal. It’s not because they belong to the Church of Mac! That’s ridiculous. Steve Jobs, co-founder, Apple
A man without a smiling face must not open a shop. Chinese proverb
18 Customers
There is only one boss. The customer. And he can fire everybody in the company from the Chairman on down, simply by spending his money somewhere else. Sam Walton, founder, Wal-Mart
There are no traffic jams along the extra mile. Roger Staubach, athlete
It is not the employer who pays the wages. Employers only handle the money. It is the customer who pays the wages. Henry Ford, founder, Ford Motor Company
If you’re not serving the customer, you’d better be serving someone who is. Karl Albrecht, founder, Aldi
Customers 19
About Hazell Carr Success
In spite of challenging market conditions and changing regulatory requirements, our innovative resource solutions and committed workforce have enabled us to grow year on year. Ambition
It’s simple. Our ambition is to be the market leading provider of technical resource and expertise. Hard work
At Hazell Carr, we work hard and work smart. Our specialist resourcers, operations and relationship experts are responsible for supplying more than 1,000 consultants to client sites annually. Customers
Over the last 5 years we have worked with over 100 organisations, including the largest banks, building societies and insurers in the UK, delivering complex regulatory projects. 20 About Hazell Carr
Teamwork
Teamwork is the lifeblood of Hazell Carr. With a team of 2,500 consultants available for projects at short notice, we work with our clients to create solutions that achieve measurable results. Change
Change is certain. Without it we cannot move forward. We embrace change and the opportunities it brings for our clients. Leadership
We have invested significantly in finding and retaining industry leading experts, as well as developing our systems and processes, to ensure that we can continue to provide leading edge solutions to our clients. Failure
15 years’ of learning (and a few scars along the way) has led to us having over 98% client retention. About Hazell Carr 21
Do what you say you are going to do, when you say you are going to do it, in the way you said you were going to do it. Larry Winget, author
A lot of companies have chosen to downsize, and maybe that was the right thing for them. We chose a different path. Our belief was that if we kept putting great products in front of customers, they would continue to open their wallets. Steve Jobs, co-founder, Apple
22 Customers
I was with some Vietnamese people recently, and some of them were smoking two cigarettes at the same time. That’s the kind of customers we need! Jesse Helms, former United States Senator
Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong. Donald Porter, actor
Teamwork If I have seen further it is by standing on the shoulders of giants. Sir Isaac Newton, scientist
Coming together is a We must all hang together, beginning. Keeping together or assuredly, we shall all hang is progress. Working together separately. is success. Benjamin Franklin, Henry Ford, founder, Ford Motor Company
To be successful, you have to be out there, you have to hit the ground running, and if you have a good team around you and more than a fair share of luck, you might make something happen. Richard Branson, founder, Virgin Group
24 Teamwork
US statesman/scientist
Sure there’s no “I” in “team”, but there is a “ME”! David Brent, The Office
If we are together nothing is impossible. If we are divided all will fail.
Alone we can do so little; together we can do so much.
Winston Churchill, former Prime Minister
Helen Keller, author
Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has.
Teams should be able to act with the same unity of purpose and focus as a well motivated individual. Bill Gates, co-founder, Microsoft
Margaret Mead, anthropologist
Teamwork 25
Wearing the same shirts doesn’t make you a team.
The ideas that come out of most brainstorming sessions are usually superficial, trivial, and not very original. They Buchholz and Roth, authors are rarely useful. The process, however, seems to make A few harmless flakes working together can unleash uncreative people feel that they are making innovative an avalanche of destruction. contributions and that others Larry Kersten, author are listening to them. A. Harvey Block No one can whistle a symphony. It takes an orchestra to play it. Winston Churchill, former Prime Minister
26 Teamwork
Change
Here’s to the crazy ones, the misfits, the rebels, the troublemakers, the round pegs in the square holes... the ones who see things differently they’re not fond of rules... You can quote them, disagree with them, glorify or vilify them, but the only thing you can’t do is ignore them because they change things... they push the human race forward, and while some may see them as the crazy ones, we see genius, because the ones who are crazy enough to think that they can change the world, are the ones who do. Steve Jobs, co-founder, Apple
27
If you do what you’ve always done, you’ll get what you’ve always gotten. Tony Robbins, author/entrepreneur
To improve is to change; to be perfect is to change often. Winston Churchill, former Prime Minister
It is not the strongest species that survive, nor the most intelligent, but the ones who are most responsive to change. Charles Darwin, naturalist
The only difference between a rut and a grave is their dimensions. Ellen Glasgow, author
28 Change
When you are through changing, you are through. Bruce Barton, politician
The world hates change, yet it is the only thing that has brought progress. Charles Kettering, inventor
Change before you have to. Jack Welch, former Chairman, General Electric
People always fear change. People feared electricity when it was invented, didn’t they? People feared coal, they feared gas-powered engines... There will always be ignorance, and ignorance leads to fear. But with time, people will come to accept their silicon masters. Bill Gates, co-founder, Microsoft
Change 29
Failure is not fatal, but failure to change might be. John Wooden, basketball player
Change will not come if we wait for some other person or some other time. We are the ones we’ve been waiting for. We are the change that we seek. Barack Obama, US President
He who rejects change is the architect of decay. The only human institution which rejects progress is the cemetery. Harold Wilson, former Prime Minister
Change is the law of life. And those who look only to the past or present are certain to miss the future. John F. Kennedy, former US President
30 Change
Leadership
Management is the map that guides a company to find its way, but leadership is the compass that points the direction to a company’s “true north”. Ron Dennis, executive chairman, McLaren Group
31
Hire people who are better than you are, then leave them to get on with it. Look for people who will aim for the remarkable, who will not settle for the routine. David Ogilvy, advertising guru
There is only one way to get anybody to do anything. And that is by making the other person want to do it. Dale Carnegie, author
32 Leadership
A man who wants to lead the orchestra must turn his back on the crowd. James Crook, businessman
If your actions inspire others to dream more, learn more, do more and become more, you are a leader. John Quincy Adams, former US President
Motivate them, train them, care about them, and make winners out of them... they’ll treat the customers right. And if customers are treated right, they’ll come back.
The great leaders are like the best conductors – they reach beyond the notes to reach the magic in the players.
John Marriott, founder, Marriott Corporation
A true leader has to have a genuine open-door policy so that his people are not afraid to approach him for any reason.
Hire what you don’t know. Allan Leighton, former CEO, ASDA
Blaine Lee, author
Harold S. Geneen, former President, ITT Corporation
Leadership 33
Leaders grasp nettles. David Ogilvy, advertising Guru
A leader has the vision and conviction that a dream can be achieved. He inspires the power and energy to get it done. Ralph Lauren, designer
A good leader is not the person who does things right, but the person who finds the right things to do. Anthony T. Dadovano, author
Leadership is solving problems. The day soldiers stop bringing you their problems is the day you have stopped leading them. They have either lost confidence that you can help or concluded you do not care. Either case is a failure of leadership. Colin Powell, former US Secretary of State
34 Leadership
Failure
Failure is simply the opportunity to begin again, this time more intelligently. Henry Ford, founder, Ford Motor Company
35
If you’re going through hell, keep going. Winston Churchill, former Prime Minister
I don’t know the key to success, but the key to failure is trying to please everybody. Bill Cosby, actor
Most great people have attained their greatest success just one step beyond their greatest failure. Napoleon Hill, author
If at first you don’t succeed, find out if the loser gets anything. William Lyon Phelps, educator
36 Failure
Enjoy failure and learn from it. You can never learn from success. James Dyson, founder, Dyson
I’ve missed more than 9,000 shots in my career. I’ve lost almost 300 games. 26 times, I’ve been trusted to take the game-winning shot and missed. I’ve failed over and over and over again in my life. And that is why I succeed. Michael Jordan, basketball player
Sometimes by losing a battle, you will find a new way to win the war. Donald Trump, chairman, The Trump Organisation
Failure is the condiment that gives success its flavour. Truman Capote, author
Failure 37
I have not failed 10,000 times. I have successfully found 10,000 ways that will not work. Thomas A. Edison, inventor
Failure is simply a few errors in judgement, repeated every day. Jim Rohn, entrepreneur
The majority of men meet with failure because of their lack of persistence in creating new plans to take the place of those which fail. Napoleon Hill, author
If at first you don’t succeed, remove all evidence you ever tried. David Brent, The Office
38 Failure
And finally...what we do Providing expert resource We provide our clients with smarter resources to help them meet the challenges of a competitive and fast-moving marketplace. Rapid deployment Hazell Carr is able to provide consultants within days’, or even hours’, notice, meaning our clients can respond swiftly and decisively to new challenges. Range of talent With more than 2,500 consultants available for projects across the UK, our clients have access to an enviable range of talent with niche skills and experience. Multiple sectors Hazell Carr has experience across multiple regulated industries, from banking and insurance in the financial services, through to water and energy in the utilities industries. Track record We successfully deliver hundreds of regulatory projects every year and have worked with many of our clients repeatedly for over 15 years. The Hazell Carr brand is synonymous with hard work and good practice.
And finally...what we do 39
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