State of Transit
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My Personal Experience
My Personal Experience
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TransitCenter
Technical Assistance for agencies
Support of Advocacy groups and campaigns
Leadership Development
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Policy • Applied Research
Problem Statement 0 0.5 1 1.5 2 2.5 3 2017-Q12017-Q22017-Q32017-Q42018-Q12018-Q22018-Q32018-Q42019-Q12019-Q22019-Q32019-Q42020-Q12020-Q22020-Q32020-Q42021-Q12021-Q22021-Q3 Ridership (in billions) Year - Quarter APTA Public Transportation Total Ridership Report by Qtr 5 years (in billions) 10 • Pre-pandemic ridership sustaining at ~2.5 billion per quarter • Ridership declined 76% from Q4 of 2019 to Q2 of 2020 • Annual Riders: 9.9 billion à 3.4 billion Source: American Public Transportation Association Ridership Quarterly and Annual Totals by Mode
Responding Agencies
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12 1.0 3.1 11.8 37.7 46.3 Ferryboat Light Rail Commuter Train Subway Bus Source: US Census Bureau, 2019 ACS Survey Percent of Public Transportation Commuters (Means of Transportation to Work) 22% 77% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 0 5 10 15 20 25 30 35 Bus Paratransit Rail Other* Ferryboat NY-Rail Passenger Fares % Modal Count 1 Rail includes Heavy Rail, Commuter Rail, Light Rail 2 Other includes Streetcars, Van Pools, and Guideway Source: NTD 2019 Passenger Fares Data 25 survey responses representing 10 different modes Agency Overview
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● 13 agencies: Dedicated customer experience staff ● 22 agencies: Surveyed riders on customer satisfaction ● Common themes from those surveys: ○ Safety/Perception of Safety ○ Reliability of Service ○ Cleanliness ○ Desire for more frequent service ○ Desire for Longer spans of service/more weekend service Customer Satisfaction & Experience 14
Pandemic Service Level Demands 15 Source: American Public Transportation Association Ridership Quarterly and Annual Totals by Mode Transportation Mode Ridership % of Total Bus 4,638 47% Heavy Rail 3,798 38% Commuter Rail 510 5% Light Rail 505 5% Paratransit 202 2% Other 188 2% Trolleybus 81 1% Total 9,922 100% 2019 Ridership by Mode (in thousands) 0 200 400 600 800 1,000 1,200 1,400 1,600 2017Q1 2017Q2 2017Q3 2017Q4 2018Q1 2018Q2 2018Q3 2018Q4 2019Q1 2019Q2 2019Q3 2019Q4 2020Q1 2020Q2 2020Q3 2020Q4 2021Q1 2021Q2 2021Q3 Ridership in Thousands Bus vs. the World Bus Everything Else
• Flexible Fare Options • Reduced Fare Programs • Fare Integration • Fare Capping • Fare Free 16 Making Fares Fair $$$
Defining Equity 17 Image Source: Robert Wood Johnson Foundation ● Equity Defined ● Equity in Transit ○ Procedural Equity ○ Distributional Equity ○ Structural Equity
Problem • Absenteeism • Retention • Attrition • Bad environment • Operator assault Potential Solutions • Dignity and Respect • Changed hiring requirements • Increased advertising • Signing/recruitment bonuses • Increased pay for new/existing operators Operator Shortfall 18
HOT
MESS! SEXY LINES!
Actual Public Meeting!
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Meet People Where They Are
Commuter Rail to Regional Rail
Leadership Is Influence
-John Quincy Adams
"If your actions inspire others to dream more, learn more, do more and become more, you are a leader."
• Leaders are NOT only CEOs • Inclusive decision maker • Growth-oriented towards those they lead • Change Agent • Responsive to rider perspective and broad public interest • Effective at what they do • Representative
Leadership
26 Technology Does Not Change Geometry! • Autonomous Vehicles are going to save us! • Everyone can just take an Uber or Lyft • You get an electric car!
Thank You! • Jerome Horne • Director of Transit Leadership Development @Transit Center • jhorne@transitcenter.org • 646-661-2007 • Twitter: @jahorne • www.transicenter.org • @TransitCenter on Twitter