NAPPS Fall 2019 Professional Pet Sitter magazine by Erin Fenstermaker

Fall 2019

Volume 27 · Number 3

Register Now for the NAPPS Forum Webinar Help Dogs with Motion Sickness Pet Disaster Prep Tips Unleashed Tips to Improve Staff and Client Loyalty Check out the NAPPS Certificate Courses

Meet Joni Sullivan — Member in Action

NAPPS 2019 Forum Connecting Business, Pets and Technology September 16-19, 2019 Registration is still open! Register today @ www.petsitters.org

INSIDE FALL 2019 PROFESSIONAL PET SITTER COVER: Photo courtesy of Wanderlust Photography

Media Mewsings............................................... 4 President’s Message......................................... 5

INDUSTRY NEWS OF INTEREST Pot Perils for Pets............................................. 6

TIPS OF THE TRADE Helping Dogs with Motion Sickness.................. 7 Create a Pet Disaster Prep Plan........................ 9

PROFESSIONAL PET SITTER

MISSION

S TAT E M E N T

The mission of the Professional Pet Sitter is to provide tools for members to enhance their business, help them expand their knowledge of professional pet sitting, and communicate association news and events. Copyright 2019. The Professional Pet Sitter is published four times a year in March, June, September and December by NAPPS Headquarters: 1120 Rt. 73, Suite 200, Mt. Laurel, NJ 08054. Periodical mailing privilege pending at Mt. Laurel, NJ and additional mailing offices. Postmaster: send change of address to the Professional Pet Sitter c/o NAPPS Headquarters, 1120 Rt. 73, Suite 200, Mt. Laurel, NJ 08054. The Professional Pet Sitter is free to National Association of Professional Pet Sitters, Inc. members. No part of this publication may be reproduced without written permission of the publisher. Editorial offices: 1120 Rt. 73, Suite 200, Mt. Laurel, NJ 08054

BUSINESS Improve Staff and Client Loyalty...................... 11 Should You Add Optional Insurance Coverage?.................................... 13 Top Speakers Headline Forum Webinar.......... 15 MEMBER SPOTLIGHT Meet Joni Sullivan........................................... 16 FEATURES Best Tips for Arthritic Dogs.............................. 18 New Certificate Courses Available................... 20

7 9 13

CONNECT WITH NAPPS About Your Association................................... 21 NAPPS Member Benefit/ Chat Message Board.................................. .22 NAPPS in the News........................................ 24 New NAPPS Members................................. IBC NAPPS Certification....................................... BC

ONLINE ALL THE TIME www.petsitters.org Like us facebook.com/THENAPPS National Association of Professional Pet Sitters, Inc. 1120 Rt. 73, Suite 200 Mt. Laurel, NJ 08054 Phone: (856) 439-0324 • Fax: (856) 439-0525 Email: NAPPS@petsitters.org • www.petsitters.org

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@the_napps Join us @National Association of Professional Pet Sitters 3

Professional Pet Sitter · Fall 2019

TMIPS ED IA O FMTEHWES T IN RG AS DE

By Arden Moore

Arden Moore, Executive Editor

Mark Your Calendar! Making thePet Doggone Right Choices Celebrate special holidays with your clients

ohn bad decision. The 16-year-old boy he made world,aspecifically dates bought marijuana from an undercover on thesome calendar, are going cop. As adogs, result, John is living to the cats, birds and at the Illinois Youth companion Center (IYC)animals Chicago, a juvenile detention other it seems facilitydays. for the next six months. John is not a these hardened maybe if he hadn’t been Sure,criminal. it is niceAnd to remember thisclient’s early in the game, acaught favorite birthday – orhe might still be on the streets, perhaps nowconsider stealing to buying larger their dog’s big day. But quantities of marijuana—maybe even cocaine or alerting clients and potential crack.about special pet holidays ones Butwebsite, landingFacebook in IYC is page, perhaps the best thing on your that could have happened John and the other Instagram, Twitter or other tosocial 12-17-year-olds media venue. like him. They’re receiving the discipline, training, Here are a few counseling, key reasons education and programs they’ll need to reinvent themselves once why: they’ve their stay, via asocial program called • Youcompleted can treat visitors to your media Lifetime Bonds. sites with something beyond discussing your Created by services. Best Friends this pet sitting You Safe could,Humane, for instance, program youth haveofbeen ask targets people to postwho photos theirinvolved favorite in illegal muttactivities. on your Facebook Each week, page a group and offer of dog a prize handlers to celebrate and theirNational dogs visit Mutt theDay teens. on Dec. 2. • You Thecan teams pairteach a special the young holiday men for the petsproper with way toa approach special discount a dog, aforfew petcommands sitting services and a chance to to generate socialize more withclients the dog. andByboost receiving loyaltythe immediate with your gratification existing clients. of a happy For example, wagging tail, you friendly could lickoffer on the a discount hand, or for thecare roll-over for allrequest black for a belly dogs rub, on Oct. these 1, designated youngsters begin as National to realize— Black sometimes Dog Day. for Then the first posttime results in their on your lives—that Facebook kindness page. begets kindness. And that sets the stage for profound • You can behavioral edu-tain visitors change. to your social media Best Friends sites with funSafe history Humane and background National Director on how Cynthia certain Bathurst pet holidays believescame Lifetime to be Bonds designated. is an integral Share component your findings of theonprogram how Sept. in that 19 became it aims National to stop violence Meow Like in its a Pirate tracksDay before or how it has Oct. a chance 21 became to growReptile further.Awareness “Safe Humane” Day. gives theseYou • young can men partner knowledge with yourand local skills veterinary they can use toclinic positive or pet advantage groomingforsalon the dogs for a they joint and their friends or family members encounter in the streets, especially dogs viewed as ‘fighting dogs,’” she says.

Changing Beliefs Is The First Step The young men could hardly wait for the bell to ring, signaling it’s time for the Lifetime Bonds program, or, as they call it, “Dog-Play Time.” The group breaks into five smaller groups and begins each session by learning how to approach a friendly dog. One by one, the boys take turns holding out the backs of their hands for the dogs to sniff, then gently petting the dogs on the side. Then the boys hold treats in their hand while asking the dogs to sit and lie down, then give the treats—and give and receive more love. After 20 Professional Pet Sitter · Fall 2019

PROFESSIONAL PET STAFF BySITTER Amy Abern

minutes, the groups switch to new handlers and dogs. All the participants are anxious to spend time with Rou, the pit bull. One boy commented on how Rou resembled his American Staffordshire terrier. It was surprising to hear him refer to his dog with the official breed title. “That’s because we’ve seen all these different guys fight and we know who the best ones are,” he says. And this offers the perfect segue to talk about dogfighting. “Do you think the dogs like fighting?” asks Triptow. Most of the boys nod. “Do you think the dogs like being stroked?” All the giveaway or event timed to the specific

...ifholiday. you For don’t like getting example, you could offer a few tips from a local veterinarian on how to help hurtpeople and the dog doesn’t like help their pets lose weight safely and steadilyhurt, on Oct. 9,do designated as National getting you really Pet Obesity Day. think the into a situation Here are some pet holidays designated for the restfighting of 2019: like where they most • Sept. 19 – National Meow Like a Pirate Day certainly will getDog hurt? • Sept. 21 – Responsible Ownership Day • Sept. 23 – National Dogs in Politics Day • Sept. 28 – National Bunny Day • boysOct. nod.1“Do - National you likeBlack the feeling Dog Day of being hurt • whenOct. someone 1-7 – National hits you?”Walk All the Yourboys Dogshake Week their • head.Oct. “Do9 you – National think dogs Pet like Obesity the feeling Day of being • hurt,Oct. like 19 when – National another Fetch dog bites Day them?” Tentative • shakes Oct.all26around. – National “So think Pit Bull about Awareness it—if you Daydon’t • like getting Oct. 29 hurt – National and theCat dogDay doesn’t like getting • hurt,November do you really – Adopt thinkathe Senior dogsPet likeMonth going into a • situation Nov. 1like – National fighting where Cook for they Your most Petscertainly Day • will get Dec.hurt?” 2 – National DefiniteMutt headDay shakes n all around. The teens have only participated in the Lifetime Bonds program for two months, but already, changes in thought, attitude and behavior are evident. Nikki Robinson, Assistant Superintendent/Programs IYC Chicago, observes the boys not only look forward to the sessions because they’re enjoyable, but that they really “get” why the program is important.

How You Can Help Best Friends Safe Humane relies on donations and in-kind services from local businesses and individuals. If you’d like to make a donation to the Safe Humane Lifetime Bonds program, send a check payable to: Safe Humane P.O. Box 7342 Chicago, IL 60680-7342. If you’d like to learn more about volunteer opportunities

Cathe Delaney, Managing Editor Please send all letters to the editor: NAPPS@petsitters.org Letters should include your name, address, and daytime telephone Letters may edited with Safe Humane, call number. 312-409-4790. Forebemore for length or clarity. Submissions may be mailed information on Best Friends, visit their Web site at or emailed as a word document.

www.bestfriends.org. n

Professional Pet Sitter is published quarterly by the National Association of Professional Pet Sitters (NAPPS), a nonprofit organization, and is available through membership subscription. No portion of the magazine may be reprinted without the written consent of the National Association of Professional Pet Sitters. The letters and advertisements contained in this magazine do not necessarily reflect the opinions of the association. NAPPS is not liable for validity or correctness of any claim, express or implied, made in advertisements or writings of this magazine.

MEMBERSHIP SERVICES NAPPS Headquarters 1120 Rt. 73, Suite 200 Mt. Laurel, NJ 08054 Phone: (856) 439-0324 Fax: (856) 439-0525 Email: NAPPS@petsitters.org www.petsitters.org Cathe Delaney Administrative Director Matt Reid Administrative Assistant Kattie Krewer Media Contact kkrewer@petsitters.org Business Insurers of the Carolinas PO Box 2536, Chapel Hill, NC 27515-2536 Phone: (800) 962-4611 ext. 224 www.petsitterinsurance.com For Dishonesty Bond and/or General Liability Insurance The National Group Insurance Exchange 3210 Doolittle Dr., Northbrook, IL 60062 Phone: (800) 955-0418 Fax: (847) 559-9499 Email: tngie@aol.com www.wwins.com Contact: Alan Leafman For Dental and Health Insurance For pet sitting questions contact: www.petsitters.org www.petsitters.org

PR ESID EN T ’ S M E S S A G E

By Jessica Abernathy, President

School IS Cool – The NAPPS Way Since 2012, I have participated in every NAPPS conference and the dividends I have received are many. Getting the opportunity to hear insights from the leaders in the pet industry as well as network with NAPPS members have helped me to grow my business and expand my knowledge base. What separates NAPPS members from hobbyists? Education and professional standards. Our all-volunteer organization is diverse in size from solo companies to ones with dozens of staffers. We are in every state and continue to grow in numbers and knowledge. Ongoing education is a must so we can continue to be successful. And, one of the best ways to grow is to continue learning. NAPPS is here for us with educational materials, a revamped website, expanding certificate course topics, NAPPS Chat and of course, two key upcoming events: the NAPPS 2019 Forum Webinar set for Sept. 16-19 via Zoom interactive technology and the NAPPS Regional Meet and Greets that will occur the week of Oct. 21. These two events are your golden opportunities to network, find answers and share information with your professional pet sitting peers.

“Ongoing education is a must so we can continue to be successful.” – Jessica Abernathy, NAPPS Volunteer and President

The Forum Webinar is interactive and will be recorded, so you can tune in and learn from top experts at a time convenient for you. We purposely set the times between 7-9 p.m. Eastern on each of the four days so you can also have the chance to participate via live chat. We are looking for NAPPS members to step up and host a Meet & Greet in their areas the week of Oct. 21. NAPPS will help by providing all Meet & Greet hosts with templates and guidelines to ensure the local events will be successful. And, NAPPS offers a one-hour orientation to cover more details. Please go to www.petsitters.org/page/RegionalEvents and click on the hyperlink for the one-hour orientation via Zoom. And, please contact Cathe Delaney, NAPPS administrative director at cdelaney@ahint.com or 856-793-0905 if you are interested in hosting one of our regional Meet & Greets. Together, we can continue our mission to make NAPPS be your go-to place for learning, growing and sharing. Jessica Abernathy Dedicated NAPPS Volunteer and President

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Professional Pet Sitter · Fall 2019

I ND USTRY N E W S O F I N T E RE S T

Pot and Pets Don’t Mix With legalization on the rise, veterinarians warn against pets getting into various marijuana products.

llinois Governor JB Pritzker signed a bill in June to make Illinois the 11th state to legalize marijuana. Seeing the trend in more states adopting such laws, the American Veterinary Medical Association (AVMA) is encouraging all pet owners – and professional pet sitters -- to make sure an increase in legalization doesn’t lead to an increase in pet poisonings. While marijuana use can be a pleasurable experience for people, it can be scary and dangerous for dogs. Tetrahydrocannabinol (THC), the psychoactive substance in marijuana that produces a high for humans, is toxic to dogs, and can cause vomiting, incoordination, depression, sleepiness or excitation, low blood pressure, low body temperature and seizures. Death is rare but there have been a few cases reported. Marijuana poisonings have been on the rise in dogs in recent years. In 2019 the ASPCA’s Animal Poison Control Center reported a whopping 765 percent increase in calls about marijuana ingestion by animals over the same period last year. The Pet Poison Helpline has reported an over 400 percent increase in marijuana-related calls over the past six years. And anecdotally, the AVMA has heard from member veterinarians reporting an increased number of pets coming into their clinics with signs of marijuana intoxication.

Two dogs died after eating baked goods containing tetrahydrocannabinol, the active ingredient in cannabis, the study stated. Edible products — such as pot brownies, candy bars and other baked goods — are of particular concern. Due to its lipophilic (“fat-loving”) nature, THC is highly concentrated in the butter used for such edible products compared to plant material. Therefore, these products can cause pets to become particularly ill. These products could pose an increased risk due to additional toxic ingredients, such as chocolate, raisins or sugar-free sweeteners such as xylitol, which could compound their toxicity. There may also be risks of smoking around your pets, as toxic exposures are possible. If you smoke marijuana, the AVMA recommends that you do so away from your pets. As with any drug, you should make sure to keep it secure and inaccessible to your pets. Even if you don’t bring marijuana into your house, legalization could increase the chances of your dog — or a client’s dog you are walking — coming upon a discarded joint or edible while outdoors. Keeping dogs on leashes and preventing them from grazing while out on walks can prevent such exposures. If any pet under your care shows any signs of marijuana toxicity — if they appear off-balance, rigid or nervous, if they’re drooling or dribbling urine, vocalizing or having seizures, please get them to a veterinarian as quickly as possible. This article was provided by the AVMA. Visit www.avma.org for more information. n

Marijuana toxicosis in dogs is on the rise Legalization of medical and recreational marijuana may increase the chances of dogs ingesting harmful amounts of the drug. For example, a 2012 study showed that cases of marijuana toxicosis at two Colorado veterinary hospitals quadrupled over a five-year period (200510) during which the number of state medical marijuana registrations increased by more than 100 percent. Two dogs died after eating baked goods containing tetrahydrocannabinol, the active ingredient in cannabis, the study stated.

Professional Pet Sitter · Fall 2019

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T IPS O F T H E T R A D E

By Kristen Levine, Pet Lifestyle Expert

How to Help a Dog Who Has Motion Sickness As we head into the fall, many families may be planning trips to the beach, hikes in the woods, or maybe a camping trip or two. For lots of us, a family outing just wouldn’t be complete without our four-footed family members. I know I’d much rather bring my dog, Chilly, with me. And even though he has lots of toys to keep him busy, I know he’d much rather come with us on day trips whenever it’s possible. Unfortunately for many dogs, though, going anywhere that involves any kind of travel gets a little “ruff” because they suffer from motion sickness. Some of your clients may request to transport their dogs to veterinary appointments, grooming shops and other places.

Professional Pet Sitter · Fall 2019

Unfortunately, very few pet parents are talking to their veterinarian about their dogs’ motion sickness. As a result, they aren’t getting the help they need. Motion Sickness in Dogs is Very Common Recently, I spoke to Joyce Login, DVM, a veterinarian with Zoetis, about the problem of canine motion sickness. One thing she said that really hit home with me was, “Dogs with motion sickness are truly miserable.” That single comment really hit home with me! If you’ve ever experienced motion sickness, you know what an awful feeling it is. Dogs shouldn’t have to endure the misery of motion sickness any

more than humans should. I’m very happy that we’ve never had this problem with Chilly, but canine motion sickness affects as many as 1 out of 5 dogs! As a matter of fact, just a week after my conversation with My friend, Heather, told me that her Goldendoodle, “Phylis” (yes, that’s her real name), gets sick on every trip they take and that it’s become a real problem, both for the pup and for the family. I started asking my dog mom friends about their experiences with car rides and found out that many of their pets suffer from motion

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T IPS O F T H E T R A D E

sickness. It’s much more common than many of us realize. But the good news is that there is a solution!

Addressing Your Dog’s Motion Sickness Unfortunately, very few pet parents are talking to their veterinarian about their dogs’ motion sickness. As a result, they aren’t getting the help they need. And, because there are so many other things that they need to address at a typical visit, our veterinarians don’t typically bring it up in an exam either. So why wouldn’t the parents of a dog with motion sickness ask their vet about the issue? Often, it’s because they don’t recognize or understand the symptoms. They may think it’s a “mental thing” that their dog might just get over. Or they don’t even realize that their veterinarian could help. In many cases, pet parents just stop taking their dog places, either to avoid the potential situations that make their dog vomit, or just

Some of the symptoms of motion sickness would be easy to dismiss if you don’t know what you’re looking for, so it’s important to understand all of the potential signs. because they can tell how miserable they are, and they want to spare them the ordeal. This is not the only option. If you notice signs of motion sickness in your dog, talk to your vet and ask for help!

Signs of Motion Sickness in Dogs

Many dogs can get motion sick even on a short car ride. So, a simple trip to the vet or the groomer can result in a miserable pooch! Trips by plane or train can also trigger them. Some dogs even get sick from other activities like boating. Vomiting is an obvious sign that your dog is suffering from motion sickness, but it’s not the only one. There are several Controlling your dog’s motion sickness will other symptoms you should be aware of. help both of you enjoy traveling so much Just because your dog doesn’t “Ralph” more! But vomiting from motion sickness in the car doesn’t mean he’s not feeling isn’t the only thing you need to be prepared sick. Some of the symptoms of motion for if you travel with your dog. You’ll want to sickness would be easy to dismiss if you make sure you bring along everything you don’t know what you’re looking for, so it’s need to keep him safe and comfortable, in important to understand all of the potential addition to anything you might need in case signs. Symptoms of motion sickness of an emergency. include: This travel checklist takes the • Drooling guesswork out of planning a trip with your • Dry heaving dog: • Excessive lip licking • Select an appropriate restraint device or • Excessive panting travel carrier. • Inactivity • Make frequent stops so your dog can • Pacing potty, drink water and exercise a bit. • Restlessness • Maintain your dog’s feeding schedule as • Shaking much as possible to reduce his anxiety • Vomiting about being away from home. • Whining • Pack food and water, bowls, • Yawning medications, supplements, disposal bags, cleaning supplies, grooming If you notice your dog doing any of supplies, your dog’s favorite blanket, these things when you travel, you should bed and toys, spare leash and collar talk to your veterinarian. You can also take with up-to-date ID tags and proof of this online quiz to help you decode some vaccination. behavior and symptoms that might be caused by motion sickness.

More Tips When Traveling with Dogs

Professional Pet Sitter · Fall 2019

Help for Dogs With Motion Sickness The good news is that there is a great solution for canine motion sickness. Many years ago, vets would prescribe things like acepromazine, Benadryl®, or Dramamine® for motion sickness because there wasn’t anything else available. They’re human drugs, not made for dogs, and they are not ideal because they “work” by making your pet drowsy. We don’t want or need that! Of course, you don’t want your pup getting sick or vomiting either. Besides the fact that it’s no fun to clean up a car full of your dog’s last meal, vomiting can be painful, exhausting, and anxiety-inducing for your dog. Thankfully, there’s a treatment for the vomiting due to canine motion sickness that works without making your dog drowsy or loopy. CERENIA is the first and only veterinary FDAapproved anti-vomiting medication for dogs (and cats too). This video explains how Cerenia can help a dog with motion sickness — click on this link: www.youtube.com/watch?v=JyNMmtRIWXc. Dr. Login explained to me that CERENIA is an anti-emetic (anti-vomiting) medication and that it addresses the cause of vomiting due to motion sickness. CERENIA works by blocking a neurotransmitter that’s involved in vomiting. For use at home, it comes in a once-a-day tablet form. To administer, you’d give your dog CERENIA with a small amount of food, two hours before traveling. It’s safe to give to your dog once a day, for up to two days in a row. CERENIA is also available as an injection for dogs or cats undergoing surgery. Many animals don’t feel well after surgery due to the anesthesia. So, if your dog is getting ready for surgery, be sure to ask your vet if he or she plans to give your dog an “anti-emetic” (CERENIA) before surgery so the recovery process is smooth for your pet. CERENIA is only available by prescription. So if your dog shows signs of vomiting because of motion sickness, make sure you talk to your veterinarian about whether CERENIA can help before your next ride! n Kristen Levine is a renowned pet living expert, successful entrepreneur, accomplished speaker, popular columnist and one-time Tampa Bay Buccaneers cheerleader. In 2003, she founded Fetching Communications and 10 years later, she acquired PetPR.Com. She has appeared on thousands of live TV and radio shows. She lives in Florida. Learn more at www.kristenlevine.com.

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T IPS O F T H E T R A D E

By Denise Fleck, The Pet Safety Crusader™

For Pets’ Sake, The Time is NOW to Get Prepared!

year ago, Tropical Storm Lane barreled into the Big Island of Hawaii and dropped a torrential 51 inches of rain on the mainland. People and pets had to dodge mudslides and rescues were needed to save lives. Three months prior, Mt. Kilauea erupted, and days before that a volcanic crater collapsed, causing lava to pour down the slopes. A 4.4 magnitude earthquake near the base of the mountain sent ash spurting 10,000 feet in the air, followed by 500 quakes in a 24-hour period! I experienced the 1994 Northridge, California earthquake, and subsequent hours found us with rattled nerves as each successive aftershock rumbled. This included my yellow Lab, Sunny, who also was unnerved by the constant tremors. During the Kilauea eruption, 280 homes were destroyed, 1,700 people and pets had to flee their homes and those not directly affected, suffered migraines and worse from inhaling sulfur dioxide as their beautiful countryside was covered in a LAZE (lava and gasses). At nearly the same time, the Florida Panhandle received an unwelcomed visit by Tropical Storm Alberto, which killed two in its wake. More than 13,000 were without power and flash floods caused devastation all the way to North Carolina, with Florida, Alabama and Mississippi declared states of emergency. With all this water flowing in the East, California and the West were in flames as 17 active fires caused grave destruction and ultimately resulted in deaths. The Carr Fire, the seventh most destructive in history, destroyed in excess of 650

homes and required the assistance of 12,000 firefighting personnel. Surely you recall the names, Harvey, Irma, Maria, Katrina and other will present themselves in the future. Without getting ready, reacting and working towards recovery, pets would have little to no chance of surviving many of these natural disasters. With the changing climate, it is no longer if a disaster will affect you, but rather when! The time is now to get prepared. Historically, 10-15 percent of people react appropriately when emergencies occur, so other than a miracle, the best way you, your twolegged, four pawed or hooved, feathered, finned and/or scaled family and clients can survive is to be:

1. READY

As in GET READY to handle whatever may come your way before it happens.

2. REACT

The emergency is unfolding…what do you do now?

3. RECOVER

Imminent danger has passed (although turmoil remains). You and your employees must recover from the trauma, regroup, heal and rebuild.

Assignment #1: Soul Search As professional pet sitters, www.petsitters.org

your passion for animals got you into this career, but you can’t help everyone at the same time! Soul search now for a realistic plan as to which clients you can assist and a way to let others know to make other plans. The list may change from disaster to disaster as there may be physical obstacles impeding your ability to reach portions of your service areas. Plan ahead and know your limitations.

Assignment #2: Write It Down Create a Family Emergency Plan to get your household through whatever may come along. If your family isn’t taken care of, you won’t have peace of mind to help others. Create a Business Emergency Plan to render aid to clients. It is also in your best interest to educate and encourage clients to create plans of their own. By doing so, they won’t drain your time and resources and should they need your help, they will have all necessary supplies to facilitate your efforts. Impress upon them the importance of selecting 1 or 2 designated caregivers ahead of you on their list as when a disaster strikes, you may have too many concurrent demands or may be physically unable to reach them due to mother nature’s wrath. Write down both your family and business plans and include all family members (employees, volunteers, independent contractors) in the process. Be inclusive - do not do this in a vacuum. Your youngest child or newest hire may think of something others have not, and you may find something was left out in the second, Professional Pet Sitter · Fall 2019

T IPS O F T H E T R A D E third or fourth draft that should be implemented. A great place to start would be with “The Pet Safety Crusader’s My Pet & Me Guide to Disaster PAWparedness.” Make certain that everyone, including out-ofstate contacts, understands the details and has a copy of the plan on their cell phone. Include: • Primary, secondary and out-of-town meet-up locations • Social Security, medical and contact info for all • Location and phone where family/hires may be found (work, school, day/pet care) • Supplies needed for pets and people and where they are stashed • Plan to keep gas tanks at least half full for quick departure • Money in small bills • Vital information on pets • Name and phone of out-of-state contacts • Copies of insurance policies and pertinent documents • Contact numbers and accounts for utility services, tree trimmer, HOA, etc. • Written directions to your home as memories fail in times of stress • List of local news radio stations • Last-Minute to-do list

Assignment #3: Practice Go through the motions several times annually, as if it was the real thing, making everyone participate and practice rounding up each of the pets. It is vital that animals are part of the drill too, so that they learn the routine. You can’t predict who will be home when it’s time to evacuate, so make sure everyone who might ever find themselves home alone, can handle all animals. Desensitizing pets to muzzles, life preservers or to stay in a carrier or seat belt can alleviate stress (theirs and yours) when you need their cooperation the most! You might also consider asking clients to include you in their drills, so you are familiar with how they have prepared their pets for evacuation.

Assignment #4: Know Where to Go Human shelters only accept service animals, so find out if your city plans to erect temporary animal shelters near human locations. Choose a primary meet-up spot, and have a Plan B in case the location is in the heart of the disaster. Your plan must take into consideration how you will meet-up if coming from various locations — reconnecting with kids who are at school or daycare, spouse at work, pets and/or elderly family members at home alone as well as clients. • A good out-of-town resource is https://www. Professional Pet Sitter · Fall 2019

ready.gov/plan-for-locations. • If you or clients live in apartments, make sure pets are on record with building management, so that others know to assist your animals. If you live in a multi-level structure, train dogs to walk up and down stairs as elevators may not be an option if power is out. • Double check that invitation to stay with family/friends also include your pets. • Know, before you need to, if pets in carriers are allowed on MTA subways, buses and trains in your city. When an evacuation order is declared, larger animals may be allowed if properly muzzled and on a sturdy leash, so practice now!

Assignment #5: Know What to Stash and Where to Put It Stash the following for each pet in an easyto-carry backpack or crate: • 3-day to 2-week supply of food stored in an airtight container and a manual can opener if needed; water (for medium to large dogs, 1-gallon per day); medication. Remember to exchange these items regularly so they are fresh when needed. • A water-proof container with vaccination and micro-chipping records and photos of your pet with your family as proof of ownership. • Pet-specific supplies: Treats, toys, bedding, bowls or dishes; collars/harnesses and leashes; litter, scoop and boxes for kitties; specialty items for pocket pets, birds, reptiles and amphibians; disinfectant for cleaning crates, paper towels, flashlight with batteries, zip ties, garbage bags and a wellstocked up-to-date pet first-aid kit. Consider storing supplies in several locations in case they are un-retrievable when the ground shakes, the flames rise or the mud slides. Positioning items inside, yet close to an outside wall, will allow easier access should buildings collapse and rummaging through rubble is required to get to supplies. Stowing duplicate items in your car and/or office is a good idea, as is placing a battery or solar-powered radio, rubbersoled shoes and a flashlight near your bed.

Assignment #6: Sign up! • www.ready.gov/alerts • Text SHELTER + your ZIP code to 43362 (4FEMA) to find the nearest shelter. • FEMA and the American Red Cross have smartphone apps that provide information about shelters, providing first-aid and other needs.

Preparing for the worst may just prevent the worst from happening! n Denise Fleck is the Pet Safety Crusader™ having personally taught 20,000 humans to rescue Rover or help Fluffy feel better. Her mission is to help YOU make a difference in the life of an animal through Pet First-Aid, Senior Pet Care and Disaster Preparedness training. Denise has appeared on numerous radio and TV shows, has authored a dozen books, is one of Pet Age Magazine’s “Women of Influence.” She serves as President of the Grey Muzzle Organization and on the board of the Emma Zen Foundation. Visit her website at www.PetSafetyCrusader.com.

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B USINESS

By Erin Fenstermaker

14 Tips to Improve Your Staff and Increase Client Loyalty I am currently preparing a presentation that I will be giving at the NAPPS Fall Forum Webinar in September. The presentation will discuss how Millennials and technology are changing the pet sitting industry, and how to prepare for those changes. As I have been writing it, I have also been pondering how a local pet sitting company can differentiate themselves and offer things that tech-only focused companies cannot.

t is an unfortunate reality that technology can be a polarizing subject for our industry, particularly when discussions about it often turn to national tech companies, Wag and Rover. While their presence has been disruptive, one thing that tech companies like these will have difficulty duplicating is the people-interfacing aspect of pet sitting that many locally-based companies offer. So, while technology absolutely will permeate our industry’s future, the local pet sitting businesses that have truly mastered the human interactions—both with clients and staff—can continue to be successful. During the 15 years that I have participated in the pet sitting industry, there are some core human interaction principles that I see the most successful local pet sitting businesses espousing. These are techniques and actions that Wag and Rover are not set up to do well, or frankly, even do at all. If you can master them too, they can be one of your competitive advantages in this technologycentric era.

you say it. Simply having a positive tone of voice can turn a potentially negative staff interaction into a positive one. Remember, people don’t leave bad jobs, they leave bad bosses.

Key Staff Human Interactions:

Be a true mentor or coach for your staff. If you have this type of relationship with your staff, they are much more likely to reach out to you when they have a question or need help on a visit, etc., versus trying to handle issues on their own.

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Always treat staff in a positive and respectful manner, especially when they have made a mistake. The ability to do this well in the most challenging circumstances often results in retaining staff for longer, and increases the likelihood you will be able to manage them into better performance.

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Have regular ongoing communication with your staff. This is critical so that each sitter is always reminded they are part of a larger team.

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If you utilize employees, provide ongoing training. This promotes consistency in service between sitters, and minimizes client turnover when a sitter leaves.

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Be extra thoughtful before firing staff. Yes, of course, there are fire-able offenses that you should not be flexible on. However, many people may simply need additional training. Gauge their willingness to work/change and find a reasonable balance between firing early and firing someone that has the ability to improve.

Remember that happy, well-trained staff are more likely to be loyal to the company and provide great service, both of which should lead to more business for you.

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Constantly be refining your screening and hiring process so that you increase the number of staff that make it to 90 days and beyond with your company. Low staff turnover almost always equates to longer term clients.

Key Client Human Interactions:

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Always be positive in your interactions with clients, even if they themselves do not reciprocate that behavior.

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If you are experiencing a client conflict, apologize even if you or your staff member did nothing wrong. This often deescalates a situation and can lead to a satisfactory resolution more quickly.

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Never throw a staff member under the bus. Always gather information, allow the client to do a little bit of venting, and then sincerely thank them for

Be a great boss. This starts with being very thoughtful about what you say to staff and how www.petsitters.org

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Professional Pet Sitter · Fall 2019

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clients also tend to be less price sensitive and easier to convert into paying clients than a prospect that finds you via paid advertising. Most of these suggestions are clearly not rocket science. But without proactively identifying these basics, it is easy to forget them and not do them. Do an honest self-assessment and determine where you may be doing well, and where you may not be doing so well. These human interactions can be the “secret sauce” that you can do on a local level that a national tech company simply cannot. n

bringing the issue to your attention. Remember, for every client that complains, there are likely several others who had similar complaints that simply didn’t say anything. Getting the chance to correct an issue can have positive repercussions throughout your business, and can then be used as a teaching moment with your entire staff.

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Always be professional and friendly with your clients, but remember they are not your friends. This goes for both the business owner’s interactions with clients and staff-client interactions. Why? Some clients may be uncomfortable if you or a sitter are overly friendly. It can also potentially cause problems later if a sitter becomes friends with a client, and then the sitter leaves. For long-term business success, you want to be building client loyalty to your company, not client loyalty to a particular person(s). Friendly professionalism is the best way of doing that.

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Happy clients stay clients longer. It costs significantly less to keep a client happy then it does to acquire a new client. So, if you need to comp a service because of an error, do it! Your willingness to accept responsibility when errors are made, and not nickel and dime a client, will Professional Pet Sitter · Fall 2019

increase the likelihood a client will continue to use your service.

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Happy clients are the most cost-effective marketing option you have. Combine a slew of happy clients with a well-marketed client referral program, and your business will grow. Referred

Erin Fenstermaker is a business consultant specializing in the pet industry. She is a Certified Exit Planning Advisor, holds an MBA and is a certified dog trainer. She has worked in the pet sitting and dog walking industries since 2005. Erin’s ability to collaborate with business owners on developing strategic plans, and then assisting in their implementation, is what makes her an asset to her clients. Learn more at www. erinfenstermaker.com.

Test Your Knowledge and Earn CEUs! Take the NAPPS Professional Pet Sitter Test to earn renewal CEUs. Answers can be found in this issue. Be sure to email your answers to cdelaney@ahint.com and include the subject line: FALL 19 Issue Quiz. 1. What day do people celebrate Global Cat Day? A. Oct. 8 B. Oct. 12 C. Oct. 16 D. Oct. 20 2. THC, the psychoactive ingredient in marijuana that is toxic to dogs, stands for what? A. Tetrahydrocannabinol B. Toxihighcannabinol C. Terrahydrocannabinol D. Toxiopsychoactive 3. In David Pearsall’s column, how much money was paid in an insurance claim for the case of a client’s two dogs eating raisins and requiring veterinary care?

A $1,426 B. $2,426 C. $3,426 D. $4,426 4. Which of the following is NOT a possible sign of motion sickness in a dog? A. Drooling B. Vomiting C. Tail wagging D. Excessive lip licking 5. In the Member in Action feature on Joni Sullivan, what is her primary pet sitting care specialty? A. Horses B. Pet taxi service C. Dog walking D. Overnight stays www.petsitters.org

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By David Pearsall, CIC, CWCA

Optional Insurance Endorsements – Do You Need Them? As most NAPPS members who carry the NAPPS Liability Insurance policy are aware, each year our insurance company requires an updated application. We often have newer members call and say, “I want the same coverage as last year, so why must I fill this application out again?”

he reason we require an updated application each year is due to the ever-changing services provided by pet service providers, and the exposures that come along with each of them. So, let’s take a look at the NAPPS Liability policy, and all of the endorsements offered under the policy, and review what each one covers, so that you can determine if you truly need them or not.

A Closer Look at Care, Custody or Control Care, Custody or Control (CCC) coverage is mandated under the NAPPS Liability policy, primarily because this is typically where the majority of claims occur to a professional pet sitter or dog walker. It provides coverage for the pets (regardless of fault) and client’s personal property while in your care. The pets are covered wherever you go with them, including in your vehicle, to the park, to the veterinary clinic, to the groomers, or other places. The only place they would not be covered is when they are taken to your personal residence, your employee’s personal residence, and/or your independent contractor’s or volunteers his or her personal residence for daycare or overnight boarding. You would need a separate endorsement (In Your Home Pet Care) to cover this exposure. Although the company mandates this www.petsitters.org

coverage, you do have the option to choose a sufficient limit for your business. Limits range from $10,000 up to $200,000. Some may question why they would ever need a higher limit than $10,000, and the answer to that question is based on the type of pets you care for, your clientele, and where you live. Over the last few years, we have seen many pet injury claims exceed the $10,000 figure, with some as high as $25,000 when dogs are hit by cars and need multiple surgeries/rehabilitation therapy sessions. We have even seen veterinary bills on cats exceed $20,000 where they have suffered an overdose of medication and the veterinarian does everything to try and save them. And if you take care of pet horses, veterinary care can exceed $10,000 or more in value. We also routinely see higher veterinary costs in California and other large metropolitan areas across the country, so $10,000 may no longer be enough to adequately cover your business against a pet injury claim. In addition, please be aware that the CCC form under the NAPPS Liability policy also covers your client’s personal property while in your care. When your client(s) gives you the keys to their home for a week while they go on vacation, all of their belongings are now in your care, custody or control.

Under most unendorsed general liability policies, personal property in your care, custody or control is excluded. So if you neglected to crate the client’s puppy and the puppy were to chew up the furnishings (think couches, chairs, mattresses, rugs, etc.) in the home, or if you were to leave a heat lamp on the table and cause fire damage to the furnishings in the home, or if you were to cause water damage that subsequently ruined the furnishings, most insurers would deny all these personal property claims under the care, custody or control exclusion. All of these scenarios have occurred and therefore, this is another reason to consider a higher limit of coverage. It is recommended that you carefully consider the clients homes/ furnishings. If you and your team are going into really expensive homes with really nice, expensive furnishings, you should consider a higher limit to adequately cover your exposure. Now let’s take a look at all of the optional coverage’s offered under the policy:

Coverage for Pet Grooming Many of you provide services beyond what many would consider pet sitting. Some may offer pet therapeutic massages, bathing as well as trimming nails and grooming haircoats. Under the NAPPS policy, you do not need the Pet Grooming Professional Pet Sitter · Fall 2019

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optional endorsement if you are bathing, brushing or performing massage therapy on pets under your care. The Pet Grooming optional endorsement is only required if you are cutting or styling hair and/ or clipping nails.

the nails too short, or cutting the ear with the shears.

Coverage for In-Your-Home Pet Care

The In-Your-Home Pet Care Endorsement covers your business if you provide overnight When this coverage is elected, the Pet pet boarding or pet daycare in your home or on Groomers Professional Liability form is attached your personal property, including if you take to your general liability policy, which provides in an occasional special needs’ pets into your additional coverage for wrongful acts caused home for the night. If you opt for this coverage, by rendering or failure to render pet grooming this endorsement extends your care, custody or professional services. For example, if you were to control coverage to cover all personal residences, be sued for any errors or omissions you may incur, including your home, as well as the homes of such as a bad haircut or getting two dogs mixed your employees, independent contractors and/or up, or for causing injury to the pet due to cutting volunteers. It provides coverage for caring for up to 10 pets at a time, during the day Recent Liability Claims or overnight at your personal residence. However, please be aware that the endorsement does not provide coverage 1. A dog broke a leg in two places while under a pet sitter’s care. for your own personal pets, or for the Total paid: $4,692. contents of your personal residence(s). 2. A pet sitter left medication on the counter and a Please also note that you must follow client’s dog ingested it. all laws in your state/area regarding Total paid: $970. operating a boarding facility or pet 3. During a walk, a dog under a pet sitter’s care daycare. got into a scuffle and bit another person’s dog. The dog’s owner was also bitten while trying to Coverage for Housesitting separate them. Do you take care of client’s Total paid: $2,781. homes when there are no pets in the 4. Two dogs under a pet sitter’s care got into an household? Do you pick up mail, water altercation and one dog sustained injuries. plants, turn on and off lights/alarms or Total paid: $1,348. other housesitting services when no pets 5. A dog got out of his collar, ran into the road and are in the home? If so, you will need the was hit by a car. Housesitting optional endorsement. Total paid: $2,879. 6. A dog bit a person (third party) while on a walk This coverage option was created with the pet sitter. after our insurance carrier denied Total paid: $1,727. a number of claims where damage 7. Two client’s dogs ate raisins and required medical occurred at the client’s home, but the attention. client did not have any pets in the Total paid: $2,426. home. The NAPPS Liability policy is designed specifically for pet sitters, Recent Workers not house sitters or concierge services, so the insurer limits the amount of Compensation Claims housesitting to no more than 45 percent of your annual receipts. 1. An employee’s arm became tangled in dog’s leash. If you are performing house sitting causing a fracture to that arm. services only and perform no pet sitting, Total paid: $25,397. or if you are running a concierge service, 2. A dog bit an employee on the hand when the cleaning service, or other service outside employee was attempting to give the dog a treat. of pet sitting, you do not qualify for Total paid: $2,031. NAPPS Liability policy, and will need to 3. An employee was bitten on the arm while trying to look elsewhere for coverage. separate fighting dogs. Total paid: $1,177. Professional Pet Sitter · Fall 2019

Coverage for Pet Training Do you offer pet training services for dogs, cats or birds in your business? If so, you will need to elect the pet training option. However, if you are only referring people to a trainer in your area, you would not need, but it is recommended that you only refer to a trainer who is also insured. If you advertise and sell this service under your business, but subcontract this service out, then you would want to elect this option, and also obtain a certificate of insurance from the subcontractor/trainer. The reason being that in the event of a lawsuit, both you and your trainer will likely be named. In this situation, if your trainer is adequately insured, your trainer’s policy will be primary, and your policy would be excess.

Coverage for Non-Owned Auto Do you have employees or IC’s driving their personal vehicles on your company’s behalf? If so, your business may be included in a lawsuit if your team member is in an at fault accident. The NAPPS Liability policy offers up to $100,000 in protection that defends your business and covers in excess of your team members personal auto liability limits. It is recommended that all of your team members driving on behalf of your company carry at least $100,000 in coverage under their personal auto policy.

Coverage for Pet Food/Treats Do you make homemade pet treats to give or sell to your pet sitting clients? If so, you would need to add this option to cover your product liability, which would otherwise be excluded. As always if you have questions, need to add or delete coverage options, please give us a call at 1-800-962-4611 or via email at NAPPS@ Business-Insurers.com David Pearsall, CIC, CWCA, is vice-president/co-owner of Business Insurers of the Carolinas, a multi-line commercial insurance agency specializing in insurance for pet service professionals since 1995. He is a licensed insurance agent in all 50 states and has held the Certified Insurance Counselor (CIC) designation and the Certified Workers Compensation Advisor (CWA) designation since 2002. David can be reached at 1-800-962-4611, ext. #214, or via email at DP@businessinsurers.com.

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By Arden Moore

Get Ready to Learn at the NAPPS Forum Webinar! Eight stellar speakers will use Zoom to unleash key tips and tactics for you.

onvenience and quality. That’s the combo awaiting you when you register for the NAPPS 2019 Forum Webinar that runs Sept. 16-19. Convenience because you do not have to leave your home base and you can choose when you want to tune in to the line up of speakers. “Unlike other virtual events, you do not have to sit in front of your computer for four days,” says Cathe Delaney, NAPPS administrative director. “These will be recorded sessions so you can access them during and after the forum. Where can you get all this great education and access to speakers like Dr. Marty Becker and Deb Nabb for just $75?” Quality because the lineup represents a virtual who’s who in the professional pet industry. Headlining the group is Dr. Becker, a nationally renowned pet expert, New York Times best-selling author, professor and media personality as well as a practicing veterinarian at the North Idaho Animal Hospital. He is the founder of Fear Free, an initiative to take the “pet” out of petrified and use appropriate and gentle control techniques to calm pets at the veterinary clinic, in vehicles, at home and under the care of pet professionals. Here’s a quick look at each of the speakers, their scheduled speaking times (Eastern time) and their topics:

Speaker: Dr. Marty Becker, DVM – America’s Veterinarian Topic: You Can Do Well by Doing Good – Help Pets Be Happy and Healthy.

Speaker: Rita Reimers, president/founder of Just for Cats Pet Sitting Topic: Managing and Changing Unwanted Cat Behaviors

Date: 7-8 p.m. Monday, Sept. 16

Date: 8-9 p.m. Wednesday, Sept. 18

Speaker: Dr. Lynn Bahr, DVM and CEO of Dezi & Roo Topic: Medicating Your Domestic “Lion” and Kitty 911

Speaker: Mikaela Samuels, founder of Pet Marketing Unleashed Topic: Managing Automation in Your Business

Date: 8-9 p.m. Monday, Sept. 16

Date: 7-8 p.m. Thursday, Sept. 19

Speaker: Nicole Ryan of Pet Sitter Self Care Topic: Take Care of You – Self Care

Speaker: Amy Toman, founder of Pet Sitter SEO Topic: Getting More Business from Your Website in 2020

Date: 7-8 p.m. Tuesday, Sept. 17

Speaker: Erin Fenstermaker, president of EF Consulting Topic: Technology and the Millennial Generation Are Changing Our Industry – Pay Attention or Get Left Behind Date: 8-9 p.m. Tuesday, Sept. 17

Speaker: Deb Nabb, The Mutt Master Topic: Body Language – Setting Yourself Up for Success

Date: 8-9 p.m. Thursday, Sept. 19 Get ready, set, learn! The NAPPS 2019 Forum Webinar showcases experts ready to unleash tips and insights to help you propel your business to the next level. All will come to you via Zoom conference software. Don’t delay — register today! n

Date: 7-8 p.m. Wednesday, Sept. 18

What NAPPS Members Say About Forum Participation Elizabeth Clawson, Dog’s Next Best Friend, Breckenridge, CO writes: “Incredible speakers with so much knowledge, motivation and practical pet-sitting information!” Bryan Scott, The Bryi’s Pet Sitting, The Woodlands, TX writes: “As an entrepreneur, we should never stop learning. Conferences like this are an invaluable tool for people in our profession.” Karen Sykes, K9 Kids Pet Sitters and More, Dover, FL writes: “Just wanted to let you know what a wonderful experience I had participating in the recent NAPPS Forum via live streaming option. The audio and video were outstanding, but more importantly to me was the ability to participate via the live chat option.” www.petsitters.org

Professional Pet Sitter · Fall 2019

Discover Member in Action Joni Sullivan She enjoys focusing on providing overnight care for clients’ pets. By Arden Moore

eet Joni Sullivan, a modern-day pet-loving version of Goldilocks. That’s because as owner of Joan of Ark Pet Sitting based in Weymouth, MA, Sullivan primarily does overnight pet care. In the average month, she may spend less than a week sleeping in her own bed. And, that suits her just fine. “My clients have a sense of security in me, knowing that I will be there to take care of their pets when they need to go away for work or a muchneeded vacation,” says Sullivan. “Not every dog wants to be boarded. Many pets want to be home, but they see suitcases coming out and feel the stress in their people preparing for a trip. Then their people walk out the door and the house goes quiet. It’s my job to keep to the pets’ schedule as much as possible and make them feel safe and comfortable staying in their homes.” By day, Sullivan works as a receptionist for a law firm. When the day shift ends, you will often find her bringing her pillow, bedding, towels and a suitcase into the home of a client. “One client jokingly calls me the ‘invisible pet sitter’ because there is no DNA evidence that I’ve been there,” she says with a laugh. “I bring my own food, take out the trash and clean up. I make sure that

Professional Pet Sitter · Fall 2019

the house I leave is the same as when I arrived — even down to where the magazine was positioned on the table and the TV channel last viewed by the owner.” Sullivan joined NAPPS in 2018 and immediately became an active member. She serves on the forum committee that is organizing the upcoming NAPPS Fall Forum. She also makes up to 45 calls each month to welcome professional pet sitters who recently joined NAPPS to make them feel appreciated and to field any questions they may have. “I usually call around lunch time and want to welcome new members and help them with any questions they may have about NAPPS, certification, webinars, the new website and more.” Sullivan’s commitment to pets and to NAPPS have earned her being selected as recipient of the NAPPS Member in Action award. In addition to being spotlighted in this issue of the Professional Pet Sitter Magazine, Sullivan receives complimentary registration to the 2019 Education and Networking Forum and spotlights in various social media venues. “I am blown away and honored to receive this award,” says Sullivan. “I am just doing what we should do and that is helping out pets and promoting professional pet sitting. I am just trying to do my part to elevate our profession by lifting each other up.” Finding others to tout Sullivan’s many accomplishments was easy. Loyalty among her clients is fierce and cooperation among pet professionals in her geographical area is strong. Donna Culbert, CPDT-KA, a professional dog trainer who owns a training center called Donna’s Do Rights Dogs, LLC in Norwell, MA, has known Sullivan since the pair where in high school in the 1980s.

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“In high school, Joni was always the person About Joan of Ark Pet Sitting you could go to if you needed someone to talk to and she would always make you laugh,” recalls Culbert. “These qualities have served her well in Joni Sullivan has operated Joan of the pet sitting industry. Joni is truly a gem. She Ark Pet Sitting based in Weymouth, truly listens to her clients and ensures she tends MA. Her company focuses primarily to their pets’ individual needs. I have many clients on providing overnight pet care, but and colleagues who have used her services and she also administers medications, they always give her rave reviews.” gives limited quantity dog walks Melissa Browne has relied on Sullivan and is able to care for all types of to care for her pets in her home in Cohasset, pets, from dogs and cats to birds MA for nearly 20 years. Currently, she and her and reptiles. She is insured, bonded husband have an Old English Sheepdog named and trained in pet first aid plus and Montgomery. pet disaster planning. Follow her on “My husband and I wanted to do some Facebook at www.facebook.com/ traveling about 20 years ago and Joni was highly joanofarkpetsitting. recommended to us and has been a Godsend all these years since,” says Browne. “We schedule our travel around Joni’s availability. It’s clear Monty loves her. He’s more excited to see her than he is to see me. She knows his with kisses, or as I like to call it, ‘Tucker Puckers.’ It’s so comforting when I’m moods. She sends daily reports and pictures, which make our trips so much working all night to know my precious boy has been taken care of and loved.” easier. I never worry about Monty when we are away.” Pammy Prendergast has a house full of pets that include cats and dogs. Crystal Jordan is Sullivan’s roommate and has been a pet sitter for nine Before hiring Sullivan as her overnight pet sitter, Prendergast recalled how years. She is Sullivan’s go-to dependable professional when needed. stressful it was to take a vacation. “Joni has taught me most of what I know about caring for pets, “Joni works hard to keep the same schedule with the animals that the particularly cats,” says Jordan. “Joni has taught me how to read cat cues and pet parent has and she goes the extra mile,” says Prendergast, who lives in body language. What I really admire about Joni is that she puts the wellbeing Cohasset. “I have always trusted Joni — not just with my loving pets, but also of her clients as her first priority. She works hard to build a reputation with with my property while I am away.” heart and she is continuously striving to learn more and better her abilities.” Sullivan is a master at scheduling – in her job as an overnight pet sitter Tucker, a 4-year-old chocolate Labrador retriever, misses his pet parent and as a receptionist by day for a law firm. She knows the train schedules Brianna Howard when she needs to leave home in her job as a travel nurse. and station locations so she is never late for her day or night job. Howard was new to the Boston area and was grateful when she learned about “When I arrive to a client’s home at night, I do my best to stick to the Sullivan and her Joan of Ark Pet Sitting. family’s routine.” “Joni and her associate, Crystal, have been there for me and for Tucker,” She often leaves lavender essential oils to provide a calming scent in the says Howard. home for the pets and to relax harried clients when they walk back into their “I admire their homes after business trips or vacations. She sometimes suggests that clients politeness, help calm their pets by playing classical music or reggae or turning on a professionalism, white noise machine to mute any worrisome outside noises. their unprecedented It’s my mission to try to keep to their pets’ schedule as much as possible flexibility, but most and to try to read the pet as to what they need,” she says. “One client has of all, I admire how a golden retriever who wants to be loved up and another has a Yorkie on a they love Tucker. schedule that includes waking up at a certain time, teeth brushing, playing When he sees ball and walking at certain times. I love all of my clients’ pets.” Joni or Crystal, “Life is good,” she says. n he clobbers them

Fun Facts About Joni Sullivan • Shares her home with a bearded dragon named Medjai, a rat named Malaysia and a Russian tortoise named Squirt. • She spends a long weekend each summer as on-site vendor coordinator for the Soul Fest, a musical event held on a mountain in Gunstock, NH. • She has been a vegan since 2003. Her favorite restaurant located in Cambridge, MA is called the Veggie Galaxy. • She happily admits she enjoys singing in the style ala Ethel Merman and Kate Smith. • She served as a youth pastor for Crossroads Worship Center for four years. www.petsitters.org

Professional Pet Sitter · Fall 2019

Relieving Arthritis Aches in Dogs Don’t discount the power of daily walks and measuring food portions to stave off arthritis. By Arden Moore [Editor’s Note: This article originally appeared in Dogster Magazine April/ May 2017 issue and is reprinted with permission.]

t seems like yesterday I was trying to tone down Chipper’s leaping, sprinting and quick turn maneuvering — especially inside my home. I envied her non-stop energy. Now nearing her 14th birthday, my slow-moving Husky-golden retriever mix needs time to rise up from a nap and to steady her legs. Chipper has arthritis in the spine and like many of you with dogs dealing with arthritis, I ache emotionally each time I watch my good old dog walk gingerly, wince or let out a short yip from pain. It’s tough to find specifics statistics on the percentage of dogs who develop arthritis, but arthritis is more apt to strike large breed dogs like German shepherds, golden retrievers and Labrador retrievers; dogs with long backs like Dachshunds and Corgis as well as any canine who is overweight or worse, obese. So, what do you do to relieve pain and mobility limitations in your arthritic dog — and more importantly, what can you do to possibly even prevent this disease from showing up in your dog? Two simple but powerful solutions: exercise and diet. By keeping your dog engaged in some form of daily exercise, you can prevent him from

Professional Pet Sitter · Fall 2019

By keeping your dog engaged in some form of daily exercise, you can prevent him from transforming into a canine couch potato. transforming into a canine couch potato. By not dishing up overflowing bowls of kibble and excessively heaping on treats, you can keep him from morphing into a hairy ottoman. Research conducted in 2015 by the Association for Pet Obesity Prevention found that more than one half of adult dogs in the United States are overweight. Sporting extra pounds can not only spur arthritis, diabetes and heart disease, but reduce the dog’s lifespan by two to five years compared to dogs kept at healthy weights and exercised regularly. “Combining an exercise routine (like taking daily walks on level surfaces, rolling the ball during fetch sessions and swimming in safe bodies of water) with proper diet that keeps your dog at a healthy weight can positively affect the health of your dog,” declares Nancy Soares, DVM, president of the American Animal Hospital Association and owner of the Macungie Animal Hospital in Macungie, PA. Adds Denis Marcellin-Little, DACVS, DECVS, a certified canine rehabilitation veterinarian and associate professor of orthopedics at North Carolina State in Raleigh, “Being overweight can certainly accelerate the progress of osteoarthritis and make mobility much more limited. Mobility is immensely important in dogs for their longevity, comfort and joy.” And here’s a surprising fact: excessive fat tissue not only packs on the pounds and impairs mobility, but these tissues (known as adipose tissues) actually secrete hormones that promote pain. “Adipose tissue is a major endocrine organ within the body that secretes hormones and other substances and these substances secreted trigger an inflammation cascade, which brings about pain,” explains Dr. Soares. Even if your dog is diagnosed with arthritis — be it in the form of hip

www.petsitters.org

dysplasia, osteoarthritis of the knee or other joint, our experts assess some tactics to ease the aches and pains: 1. Nutraceuticals do best in supporting roles. Consult your veterinarian about the possible benefits of providing supplements like glucosamine, chondroitin and MSM to your adult dog before or at the early signs of arthritis. “While most products in this category are not studied and cannot make claims regarding their efficacy, anecdotally, anti-inflammatory benefits can be seen,” says Dr. Soares. 2. Think outside the (conventional) box. Acupuncture, therapeutic massage, hydrotherapy and laser therapy may be beneficial, but make sure they are administered by professionals who are certified. “Hydrotherapy is a form of exercise, so it is effective, but realistically, it is easier to take your dog on a walk than finding a place that offers an underwater treadmill,” says Dr. Marcellin-Little. 3. Fight the pain safely. Pain management medications prescribed by a veterinarian, such as anti-inflammatories and analgesics can reduce swelling and pain in the joints, but steer clear of human medications such as acetaminophen (Tylenol) or ibuprofen (Advil) as they are both extremely toxic to dogs. 4. Weigh the benefits of surgery. Yes, some dogs do well with joint replacement surgeries, but make sure the operation is performed by a board-certified orthopedic surgeon. “Our pets deserve specialty treatment when advanced care is warranted,” says Dr. Soares. 5. The jury is still out on stem cell therapy to treat arthritis in dogs. “There is limited clinical evidence to support the expense and invasiveness of stem cell therapy,” says Dr. Soares. “Additional research is underway to determine the best treatment and efficacy for the best outcome.” The parting message: “The big three weapons in combating osteoarthritis in dogs are managing pain with medications, losing excess weight and exercising regularly to help your dog stay strong and have good joint mobility,” says Dr. Marcellin-Little. “Your dog will feel better and move better and hopefully, enjoy a long, quality life.” n Arden Moore, The Pet Health and Safety Coach™, is a pet behavior consultant, master certified pet first aid instructor, author and host of the Oh Behave Show on Pet Life Radio. Learn more at www.fourleggedlife.com. www.petsitters.org

What Should You Feed an Arthritic Dog? We can’t stop the aging body clocks inside our dogs, but by making smart nutritional decisions, we can possibly delay or stave off the impacts of arthritis. The signs are hard to miss: your dog’s gait slows. He starts to limp or favor one limb or hesitates before jumping on the bed or out of the car. Arthritic pain can make some dogs grumpy and a bit snappy. Or, you may also notice your dog is excessively licking a leg, a possible indication of his attempt to deal with joint pain. Jean Hofve, DVM, holistic veterinarian, best-selling author and founder of the Little Big Cats website, identifies these five “arthritis-fighting” foods safe to give affected dogs: 1. Wild-caught salmon (not from fish farms), sardines or herring. All three are packed with omega-3 fatty acids touted for their anti-inflammatory properties. 2. Leafy green vegetables, such as kale or chard and spinach if your dog does not have digestive issues with oxalates. These greens contain antioxidants that also keep inflammation in check. 3. Blueberries, cranberries and apples. They contain less fructose (sugar) than most fruits and are loaded with anti-inflammatory agents and fiber. 4. Whole ground bone-in chicken, game birds or other poultry. “Oxtails for bigger dogs and turkey necks for medium-sized dogs,” adds Dr. Hofve. “The cartilage lining the joints contains all the cartilage building blocks your dog needs to repair joint damage to the extent that is possible.” 5. Green-lipped mussels. Dr. Hofve ranks them as arthritis-fighting super foods. “These mussels contain not only glucosamine, chondroitin and hyaluronic acids, but also the full spectrum of omega-3s. To maximize your dog’s health, Dr. Hofve also recommends adding these key supplements touted to reduce inflammation and ease pain, such as: • Chondroprotective agents (CPAs), such as glucosamine sulfate, MSM, eggshell membrane and adequan (intramuscular injection). These CPAs slow the rate of cartilage degeneration. Start your active dog on these now while his joints appear to be healthy and pain free. • Turmeric root powder. New studies show that this spice has the ability to lessen arthritic inflammation, boost the immune system and act as an antioxidant. Also consider adding turmeric root to your dog’s diet as a preventive aid in the battle against arthritis. A little bit goes a long way. Consult your veterinarian for the right amount for your dog. • Yucca, ginger, cinnamon and Boswellia in small amounts. “They are packed with antioxidants, but don’t give too much,” says Dr. Hofve. “With dogs’ ultra-sensitive noses standing guard, a little goes a long way.”

Professional Pet Sitter · Fall 2019

New NAPPS Certificate Courses Can Enhance Your Business By Ingrid Braulini, chair of the NAPPS University Committee

reating a positive mindset in our business is oftentimes linked to our ability to educate ourselves not only in new facets of pet sitting and dog walking, but also relearning those things which have, over time, slipped our minds. One of the truly outstanding aspects of being NAPPS members is our access to reams and tomes of information garnered from experts on a variety of issues that concern us. As our field expands from care for only traditional pets to also caring for exotics, farm animals, and ourselves, we know we must be able to reach out and click that computer button to access superior material. And right there on your NAPPS website is what you have been looking for all along. Once focused on our outstanding Certification Course, over time the NAPPS Education team has added new and multi-dimensional courses on such topics as caring for senior dogs, parrots, toy dogs, horses, cat behavioral issues, and more.

Learn About Backyard Chickens Take for instance our “Chicken Course,” officially known as “The Chicken Chick’s Guide to Backyard Chickens.” This is where you learn the basics of how to keep and care for chickens from the egg on up. Don’t need it? Maybe not yet, but in today’s world of “sky-scraper-roof-top” farms, you never know when that course may come in handy. Wondering how to prevent pet sitter burnout? Our latest course delves into self-care for the pet sitter. With the brand new “Common Sense Wellness Course,” we can all learn how to take the edge off those days (weeks) of turmoil and stress while trying to juggle the myriad aspects of our work. Descriptions of various methods are included in the class to help us manage and nurture the best technique or techniques to support the good feelings and positive aspects of our business. Did you know that there are strategies for good nutrition for pet sitters? Absolutely! All these tips in the “Common Sense Wellness Course” help us maintain our optimal health while better serving our clients. Our next projected course is set to teach you or to refresh your ability and memory on identifying and interpreting dog language and messaging. Yet another is intended to cover those creepy crawlies and unusual exotics like spiders, centipedes, etc.

Never underestimate the ability and desire of your allvolunteer NAPPS University Committee to find the right topic to cover your needs. We’re here to help you and your team (or just you), be the best and most knowledgeable pet sitter in your community. Check out the great courses we offer and certificates you can earn by just clicking on the topic of your choice. Or, drop us a text message or email to let us know what else we need to cover. We are always looking for fresh ideas for NAPPS members and guests so that we can continue to raise the bar and support outstanding pet sitters everywhere. We’re also eagerly looking for volunteers. Folks who want to join us as factfinders, reviewers, and especially critics to continue us on this path of NAPPS excellence in pet sitter education. n

Learn More For more details on all the NAPPS certificate courses, please visit www.petsitters.org/page/NAPPSUniversity.

Professional Pet Sitter · Fall 2019

www.petsitters.org

AB O U T YOU R A S S OCI AT I ON

Is your business an example of an outstanding pet sitting service that pursues excellence in every area? If so, share your success story with other pet sitters by applying for the NAPPS Business of the Year Award. The Business of the Year Award is presented annually to one NAPPS member who has demonstrated outstanding business practices and vision in maintaining and growing their business. Member businesses who wish to apply will be required to address each of the following areas: • • • • • • • •

Business Platform/Vision Response to Obstacles or Challenges History and Market Innovation in Product or Services Management Philosophy NAPPS Involvement Community Involvement and Public Recognition NAPPS Resources

The selection committee seeks applicants who demonstrate excellence in each category. The • • • • • •

Award Winner will receive: Complimentary attendance at the next NAPPS Education & Networking Forum Professionally prepared customized Public Relations Press Release to local media by national office Your company logo displayed on the NAPPS web site for one year Recognition of your company during the next NAPPS Education & Networking Forum Recognition of your company in the Professional Pet Sitter Magazine Indefinite use of the “NAPPS Pet Sitting Business of the Year 2020” logo

Your business can be nominated for this award. Encourage your clients to nominate you! Applications must be received at NAPPS Headquarters by September 16, 2019. For complete details and an application, please visit the Member Recognition Section of the NAPPS website.

www.petsitters.org

Professional Pet Sitter · Fall 2019

NAPPS CHAT

NAPPS MESSAGE BOARD

Communicate with NAPPS members using the NAPPS Chat On-Line Discussion Group Our association provides an On-line Discussion Group, NAPPS Chat, to facilitate the relationships and exchange of information and ideas among NAPPS members. Novices and experienced pet sitters alike will be able to listen, learn and share in an effort to help one another. All NAPPS members are invited to participate and especially encourages those who have the wisdom of many years of experience to take an active mentoring role. NAPPS Chat is a member benefit that was developed as the NAPPS Mission Statement advocates: The only national, non-profit, professional pet sitting association dedicated to raising and abiding by industry standards. We support members with education, certification and the resources to operate successful businesses. Our community welcomes pet sitters and pet parents. In order to receive NAPPS Chat email notifications, members must first start by accessing the Message Board via the Members Center Home Page – click on Participate. The Message Board landing page will provide all of the various thread emails. Members have the ability to select how they receive notifications. You may choose to receive instant updates via email and/or in the form of a digest sent periodically via email. Also, be sure to add your Forum Signature via the Subscriptions & Settings Section. Per the NAPPS Chat Message Board Do’s and Don’ts all posts should include e-mail signature with name, business name and website, city and state. Signatures can include, NAPPS Position (if any), NAPPS Award (if any). Professional Pet Sitter · Fall 2019

www.petsitters.org

NAPPS MEMBER BENEFITS

Complete Horse Care

Pet sitters are surrounded with horse care opportunities, many may not even have given it a thought, assuming anything outside of small animals doesn’t count as pet sitting. Why not open a door into equine care.

The Chicken Chick’s Guide To Backyard Chickens The Chicken Chick’s Guide takes enthusiasts through all aspects of small-flock ownership. You’ll find all the info you need on feeding, housing, flock health and more. See the NAPPS Education Section for the courses which need to be added, https://petsitters.org/page/NAPPSUniversity. Certificate courses are $35.00 for members and $65.00 for non-members and provide 3 CEUs of educational credits toward your re-certification.

www.petsitters.org

Professional Pet Sitter · Summer 2019

NA P P S IN THE NE WS NAPPS PR EFFORTS

Today is #NationalBestFriendsDay! Be sure to spend some quality time with your ultimate BFF...your pet!

Your association has an active public relations and marketing campaign that raises the visibility of NAPPS and its programs, and establishes NAPPS as the authority in professional pet sitting. Each month, the NAPPS PR team provides regular story ideas to national media outlets designed to increase awareness of the organization and the entire profession. PR efforts have surpassed many milestones! NAPPS has a total number of Facebook “likes” of over 6,480. NAPPS has increased the number of Twitter followers over 5,800 as of August 27, 2019. NAPPS is helping to increase awareness of pet safety and caring for animals during extreme weather conditions through shareable content like digital media and infographics.

1,053 People Reached June 8, 2019

Pets need one ounce of water for each pound of body weight. So a 10 lb. cat would need to drink 10 ounces of water every day, but a 70 lb. Labrador Retriever would need 70 ounces. Be sure you’re giving your pets the recommended amount of water, especially during these hot summer months. National Poison Prevention Week raises awareness of the dangers of poisoning in people and pets of all ages.

Started in 2009 #NationalPetFireSafetyDay is a day for pet parents to educate themselves on how to keep their beloved pets safe from fires. Learn more: https://rdcrss. org/2DdTz9v 737 people reached July 15, 2019

With summer in full swing, it’s important to remember that if you’re hot your pets are hot! So try to avoid walking your dog during the hottest part of the day. You’re pooch will thank you for it! #SummerPetSafety

1,887 people reached June 23, 2019 Let’s face it, cats have been in charge since the moment they first wandered into our lives. Share photos of your cat(s) planning their take over! #CatWorldDominationDay

506 people reached August 4, 2019

1,547 people reached June 24, 2019

It’s #InternationalCatDay! Be sure to give your favorite feline some extra love today!

Keep your pets safe this #4thofJuly. Fireworks can be scary for a pet, and cause them a great deal of stress. Make sure this holiday is enjoyable for them too! Learn More: https://bit.ly/329rRD2

1,815 people reached August 8, 2019

1, 282 people reached July 3, 2019

Professional Pet Sitter · Fall 2019

www.petsitters.org

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Professional Pet Sitter · Summer 2019

Get Involved with Presents 4 Pets Build Your Community Presence While Helping Animals As a NAPPS member, you have a fantastic opportunity to generate significant PR for your pet sitting service, develop or expand relationships with shelters, retailers and the media, and help pets in need. The NAPPS Presents 4 Pets Program is a collection drive conducted by NAPPS members, to benefit shelter pets. P4P is a nationwide campaign which supports NAPPS’ mission: Provides a powerful tool and support to foster the success of members’ businesses: • Advocates the welfare of animals by making a difference • Promotes the value of Professional Pet Sitting by connecting with the pet community and its supporters at a professional level.

How Do I Get Started? Step 1 – Visit the NAPPS website Step 2 – Access the Member Center Step 3 – Click on Presents 4 Pets Program Step 4 – Read the online information and download all of the helpful documents

Tools in the NAPPS Member Center The following documents are available in the Member Center to help you run a successful P4P campaign. • 101 Tips for a Successful P4P Campaign • How to Find a Local Shelter • Full-Page Flyer Templates • Half-Page Flyer Templates • Business Support Solicitation Letter Template

• • • • • • • •

Benefits of Hosting a Donation Box-For Business Owners Postcard Template Press Release Info Sheet Donations Receipt Template Shelter/Rescue Group Letter Template Thank You Letter Template Post-Program Press Release Template NAPPS P4P Logo

Welcome Our New Members NAPPS welcomes new members who joined between May and July 2019. Here they are in alphabetical order by state: Arizona

Valerie Tanswell, Pet Sitting Arizona, LLC, Phoenix

California

Ashley Carr, Ashley’s Pawsome Pet Sitting, Davis Ann Frouws, DogTrax, Folsom Gale Schroeder, Browns Valley Pet Visits, Napa Audrey Hurdle, Dog Walk, Santa Maria Shannon Heredia, Purrfect Pet Sitting Services, LLC, Brentwood Jordin Giello, Jordin’s House & Pet Sitting, Fresno Elizabeth Newman, Betsy Newman Petsitting, San Diego Paul Reiter, All For Paws, Carmo Brianna Concord, 5 Star Dog Walkers, Rios Maddy Segal, Pawistive Pet Sitting SB, Santa Barbara Laura Colton, Pet Purrfessor, Pasadena Kristina Michelle, PetWatch 916, Elk Grove

Colorado

Vanessa Retzlaff, Unicorn Pet Care, Denver Ashley Young, Posh Petaholics, Broomfield

Connecticut

Megan Cutler, Pack Leaders of Greenwich, Greenwich

Florida

Jocelyn Whatmough, On-Call Pet Visits, Lakewood Ranch Terri Freund, Your Pets Keeper, Fort Lauderdale Victoria Costanza, Victoria Costanza Companion Pet Care, Port St. Lucie

Georgia

Katherine Verleger, Adjunct Paws, Decatur Carol Reynolds, Carol’s Pet Sitting Service, Woodstock Paula Smith, Paula’s Pet Pal, Atlanta Regan Keefer, Peachy Paws, Athens

Illinois

Lauren Theuerkauf, Theuerkauf’s Tails Pet Services, LLC, Freeburg Amanda Spataro-Conoboy, Amanda Walks, Brookfield Tomas Szklarski, Waggy Tails, Aurora Howard Mellin, Good Dog, Chicago

Indiana

Jami Graves, Waggin Tails Pet Sitting, Carmel Elliot Murphy, Newfie Seal, Bloomington Amanda Renicker, Amanda Renicker, Roachdale

Iowa

Lisa Luu, DSLA Pet Sitting Services, LLC, Des Moines Kansas Lisa Rockley-Cline, Petey’s Playhouse Pet Services, LLC, Lenexa

Kentucky

Deana Price, Fur The Love of Animals, Georgetown

Maryland

Judith Baxter, Tails of Moco, Gaithersburg Jennifer Gordon, Jake’s Canine Adventures, LLC, Crofton Heather Sloan, Pawsitively Pet Sitting & Dog Training, Frederick Lynnda Blane, LC Blane, LTD, Baltimore

Massachusetts

Next Level Pet Care, Worcester Charles Maneikis, The Modern Dog Boston, Boston Janelle Suckley, It’s Catnip Wishes & Cookie Dreams, Peabody

Michigan

Ashley Finch, Ashley Finch, Fremont Cassie Schultz, Schultz Pet Care, East Grand Rapids

Minnesota

Kirsten, Trancheff, Happy Pet Sitters, Blaine Nebraska Sharon Johnson, Pampered Pet Sitting, Papillion

Nevada

Pennsylvania

Andrea Fenner, Walkies, LLC, Philadelphia Matthew Smith, Kat Dawg, LLC, Pottstown Kelly Murr, Kelly Cares (Fur Pets), Lansdale Lauren Bollinger, Going Mutts Pet Service, LLC, Lancaster Terry Peura, Peura Pet Patrol, Wallingford

South Carolina

Chris Herath, Atlantic Pet Sitting, Myrtle Beach

Michele Graham, Pawtastic Pet Sitting/Dog Walking, Las Vegas

South Dakota

New Jersey

Tennessee

Gina Schneller, Piper’s Pet Pals, Jackson Lauren Guglielmo, Leading Leashes Pet Services, LLC, Red Bank Joseph Violante Joao, Joe’s Dog Walking – Every Step with Love, Hoboken Jennifer Sauchelli, Pompton Pet Sitters, Pequannock Michelle Jarvis, Absolutely Pawsible Pet Sitting & Dog Training, LLC, Boonton Michael Ryan, Howllelujah Pet Services, Toms River Laurie Werner, Aunt Laurie Loves Your Pets, Bridgewater Travis Lupo, Good Company Pets, Milford Stephanie Lombardi, Pawsitively Amazing Pet Services, LLC, Sandyston Christine Swafford, Bean’s Pet Sitting and Dog Walking, Mullica Hill

New York

Kristine Timmerman, My Dog Is Family Too, New Hartford Lara Gold, Lara Gold, New York Diane Anderson, Diane W. Anderson, Woodstock Elizabeth Clancy, Liz Clancy, Jackson Heights Heather Kipper, 5 Star Pet Sitters, Binghamton Geri DeSandre, Geri DeSandre Dog Walking/Pet Sitting/Pet Taxi, Ossining Carly Mason, Carly’s Pet Services, Broadalbin Elizabeth Mirra, Roll Over Rover, Yorktown Heights Roxanne Rosado, Pet Tata, Brooklyn Susan Montgomery, Susan’s Sweet Dog Care, Port Jefferson Susan Taylor-Sgroi, Tails of Syracuse, Syracuse

North Carolina

Paula Cattano, Alpha Dog Walking & Pet Sitting, Apex Amy Dubis, Tails on Time, Raleigh Melanie Misenheimer, Melanie Misenheimer, Concord Kara Brown, Hoofs to Woofs, LLC, Mooresville

Ohio

John Brock, Sundog Pet Sitting, Groveport

Oregon

Deb Kraus, FreedUp, Bend Michelle Blake, Wider Change LLC dba Mirthful Mutt & Friends, Salem

Desiree Messenbrink, Tails n Motion, Sioux Fallas Tiffany Jones, TRJ Home and Pet Services, Rockvale Barbara Pearson, Pearson’s Pet Sitting, Chattanooga

Texas

Bettie Hines, Bettie Hines Pet Sitting, Haslet Tara Brown, All Four Paws Pet Service, Frisco Donna Peebles, Mr. Peabody Pet Sitting, Austin Jeffrey Sanford, City Paws, Dallas Cheryl Hontz, Head to Tail, New Braunfels

Vermont

Stephanie Carter, Cats’ Companion, North Thetford

Virginia

Jonathan Welch, Welcome Wagging Professional Pet Sitting, Alexandria Jessica Fritschle, Cat Nanny Jess, LLC, Alexandria Stephanie Hamilton, Stephanie’s Pet Services, LLC, Forest Andrea Starkman, iDog, LLC, Arlington Kelley Frake, Furever Friends, LLC, Fairfax Myria Shipman, Georgia AgEd/FFA, Falls Church Christy Castro, The Unleashed Pet, Alexandria Monic Hunsberger, Monic’s Pet Services, Ashburn Nicole Pischner, Pawsitively Pampered, LLC, Stafford

Washington

Andrea Pearce, Rain or Shine Canine Companion, Marysville Kirsten-Marie Hall, Pet Sitters Unlimited, LLC, Redmond Amanda Swain-Hernandez, Amanda’s Pet Services, Walla Walla

Washington, D.C.

Brian Lempin, the 202 Dog Walking Company, D.C.

West Virginia

Anita Knicely, Antia Knicely, Ranson Lisa DeRego, Fairmont Pet Services, Fairmont Christine Raznoff, Martinsburg Pet Sitting, LLC, Martinsburg

Wisconsin

Tara Howard, 2 Eyez 4 Pawz Pet Sitting & Dog Walking, Oregon Lori Riegler, Off Leash MKE, Milwaukee