ServiceNow AI momentum builds with NVIDIA, Microsoft and Hugging Face

ServiceNow has unveiled a partnership with NVIDIA at its Knowledge 23 event, building its ecosystem for enterprise-grade generative AI capabilities.

The vendor will leverage NVIDIA’s custom large language models trained on specific data for the Now platform. It adds to ServiceNow’s use of Open AI and domainspecific LLMs and offers AI capabilities for employees and developers, IT departments and customer service teams.

Intelligent virtual assistants and agent tools will improve with purpose-built

LLM-fed, customizable AI chatbots. Customer service teams can use generative AI for automatic issue resolution and article generation based on case summaries and chat summarization.

In addition, it will help identify employee growth opportunities based on natural language queries and information from employee profiles.

The alliance follows an NVIDIA partnership with Oracle to offer NVIDIA DGX Cloud, an AI supercomputing service using OCI’s Supercluster where enterprises can access their own AI supercomputer using a web browser.

Also at K23, ServiceNow expanded its partnership with Microsoft to offer new Now Platform solutions. Capabilities include a ServiceNow Generative AI Controller, enabling organizations to connect ServiceNow instances to OpenAI and Microsoft Azure OpenAI, and Now Assist for Search, bringing generative AI to Portal Search, Next Experience or Virtual Agent.

Uipath Reveals Steady Growth For Q1

UiPath has reported its Q1 fiscal 2024 financial results with revenue of $289.6m, an increase of 18 percent year-on-year.

Additionally, ARR was $1.249bn, up 28 percent YoY, along with net new ARR at $45m.

The company’s steady results follow from its recent appointments, partnerships and integrations. UiPath has welcomed Kelly Ducourty, former Google Cloud market strategy and operations lead, to the team and has explored more partnerships, including Orica, Xerox, SAP and Snowflake

UiPath has estimated its Q2 fis- cal 2024 revenue in the range of $279m-$284m, with ARR expected between $1.301bn-$1.306bn as of July 31, 2023. Raising its growth objective, UiPath predicts revenue in the range of $1.267bn$1.272bn for the full year, exceeding its previous year and ARR in the range of $1.427bn-$1.432bn as of January 31, 2024.

The K23 announcements follow the StarCoder release, a 15 billion parameter open access LLM for code generation, from ServiceNow and Hugging Face . Part of the BigCode Project, the StarCoder LLM looks to scale responsible and transparent AI innovation and allow organizations’ developers to harness generative AI with governance, safety and compliance protocols.

“Customers are partnering with UiPath to harness the combination of generative AI and automation in an enterprise-grade platform,” said Daniel Dines, UiPath cofounder and co-CEO.