of acceptance and use of technology (Venkatesh et. al. 2003) was used, along with another 4 appropriate constructs, which were: Awareness, Access, Information Need Fulfilment, and Tangibles. The DesYIgn partners strive to promote the services and expand their reach, and will engage young people to co-design the service in the later phases of the project. Hence, these constructs were added. This theory was used in earlier studies to assess library services (Awwad et. al 2015) (Ayele, and Sreenivasarao, 2013). Information-seeking has largely shifted to a virtual process; thus this theory was used to understand what features young people require in youth information and counselling services that could attract more young people to easily access and use the service. Finally, the question had 10 constructs in total which were: Awareness, Perceived Usefulness, Access, Performance Expectancy, Information Need Fulfilment, Effort Expectancy, Tangibles, Facilitating Conditions, Social Influence, and Hedonic Motivations. According to the unified theory of acceptance and use of technology, these are the constructs that comprise the attitude towards a particular technology/service, which triggers the behavioral intention to use the technology or service. As well as the theoretical framework, we added another activity where the respondents had to mention two features they liked in the youth information service, two features they disliked in the service, and two features they would like to add to the service.
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