Household Census for Water Supply in Manado

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

SEPTEMBER, 2006 This publication was produced by Development Alternatives, Inc. for review by the United States Agency for International Development under Contract No. 497-M-00-05-00005-00

Photo Credit: ESP Manado During water supply census in a local residential. The activity, “Water supply census for Manado Municipality, North Sulawesi Province� is a collaborating efforts between WMD (Waterleiding Maatschappaij Drenthe, The Netherlands) and ESP-USAID (Environmental Services Program of United States of America for International Development), which is aiming at improving water supply quantity and quality in eastern part of Indonesia.

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Title: Program, Activity, or Project Number: Strategic Objective Number: Sponsoring USAID Office and Contract Number:

Household Census for Water Supply in Manado Environmental Services Program, DAI Project Number: 5300201.

SO No. 2, Higher Quality Basic Human Services Utilized (BHS).

USAID/Indonesia, Contract number: 497-M-00-05-00005-00.

Contractor Name:

DAI.

Date of Publication:

September 2006

TABLE OF CONTENTS TABLE OF CONTENTS............................................................................................................. I LIST OF FIGURES...................................................................................................................... II LIST OF TABLES ......................................................................................................................III SUMMARY .................................................................................................................................IV 1.

BACKGROUND ................................................................................................................. 1

2.

OBJECTIVES....................................................................................................................... 2

3.

SCOPE OF WORK............................................................................................................. 2

4.

LOCATION ........................................................................................................................ 3

5.

IMPLEMENTING INSTITUTION .................................................................................... 3

6.

CENSUS IMPLEMENTATION ......................................................................................... 4

7.

RESULT ............................................................................................................................... 7 7.1.

7.2.

7.3.

7.4.

7.5.

7.6.

KECAMATAN WENANG......................................................................................................................... 10 KECAMATAN WANEA ............................................................................................................................ 12 KECAMATAN MALALAYANG.................................................................................................................. 13 KECAMATAN SARIO ............................................................................................................................... 14 KECAMATAN TIKALA ............................................................................................................................. 15 KECAMATAN SINGKIL ............................................................................................................................ 16

8.

BENEFICIARIES............................................................................................................... 17

9.

RECOMMENDATIONS................................................................................................... 18

10.

CONCLUSION............................................................................................................. 18

11.

APPENDICES ............................................................................................................... 19

APPENDIX 1 CENSUS FORM ............................................................................................................................. 20 APPENDIX 2 SUMMARY OF HOUSEHOLD CENSUS RESULT ................................................................. 25

LIST OF FIGURES FIGURE 1 FIGURE 3 FIGURE 4 FIGURE 5 FIGURE 6 FIGURE 7 FIGURE 8

IMPLEMENTATION PROGRESS CHART ....................................................................................................6 CENSUS ACHIEVEMENT IN KECAMATAN WENANG .......................................................................... 11 CENSUS ACHIEVEMENT IN KECAMATAN WANEA ............................................................................. 12 CENSUS ACHIEVEMENT IN KECAMATAN MALALAYANG ................................................................... 13 CENSUS ACHIEVEMENT IN KECAMATAN SARIO ................................................................................. 14 CENSUS ACHIEVEMENT IN KECAMATAN TIKALA ............................................................................... 16 CENSUS ACHIEVEMENT IN KECAMATAN SINGKIL .............................................................................. 17

II

LIST OF TABLES TABLE 1 TABLE 2 TABLE 3 TABLE 4 TABLE 5 TABLE 6 TABLE 7 TABLE 8 TABLE 9

NUMBER OF INHABITANTS AND HOUSESS IN CENSUS AREA ................................................................3 DISTRIBUTION OF CENSUS ACHIEVEMENT..............................................................................................7 NUMBER OF CUSTOMERS (PDAM DATA - APRIL 2006).......................................................................8 CENSUS ACHIEVEMENT IN KECAMATAN WENANG............................................................................ 11 CENCUS ACHIEVEMENT IN KECAMATAN WANEA .............................................................................. 12 CENSUS ACHIEVEMENT IN KECAMATAN MALALAYANG .................................................................... 13 CENSUS ACHIEVEMENT IN KECAMATAN SARIO .................................................................................. 14 CENSUS ACHIEVEMENT IN KECAMATAN SINGKIL ............................................................................... 15 CENSUS ACHIEVEMENT IN KECAMATAN SINGKIL ............................................................................... 16

III

SUMMARY Currently PDAM Kota Manado is facing many problems in delivering services to the customers, technically, financially as well as accuracy of customer database. The problem of the existing system is water leakage, both in the network and production plants. Almost 45% of leakages recorded in the network and 30% in the production plant. Water produced is only 70% of the installed production capacity. The other problem is the time services to the customers, where more than 50% of the customers cannot get water continuously 24 hours per day. The elaboration result indicates that the capacity of the existing system is not sufficient for the network dimension. There are also bad and old pipes in some places.

Another problem is the poor quality of water produced and distributed. The treatment plants demonstrate a low performance because of insufficient maintenance and the distribution network shows many leaks. Most of the distribution pipes not installed properly as it should be, and part of the pipes require replacement. PDAM also has to cope with are illegal tapping/ illegal connections (by non-customers) and illegal consumption (by customers), resulting in a difference between water produced and water sold.

The operational costs are relatively high which electricity consumption and chemical costs are very high. Especially at the distribution pumps, the pumps operated with high pressure almost at all times. As recorded in the PDAM database, currently the total number of customers is around 35,000 connections. Active customers are 24,000 and the total customers who pay the bills are only around 8,000 customers, so the NRW is very high. It is more than 60%. This situation makes PDAM getting worse all the time. The production cost is remaining high but in the other hand, the revenue is very low. Currently, PDAM is still able to produce and distribute water supply to the customer because of the support from WMD. As one of ESP’s program is promotes better health through expanded access to clean water services, ESP and WMD agreed to conduct household census in order to explore the existing condition of service facilities and customer opinions on the level of services and their expectation for future services. ESP provided technical assistance to WMD and PDAM Manado for 7 months (February – September 2006) in conducting household census. The sharing between ESP and WMD is each 50%; the first part of the survey (40,000 households in 6 kecamatans) was covered 100% by ESP and performed from February – September 2006 and the second part (40,000 households) will be covered 100% by WMD. The objectives of household survey are to collect and analyze: • Basic data for PDAM customer database improvement • Baseline information to reduce Non Revenue Water (NRW) • Improvement of level of services • Demand survey to identify potential for new connections • Tariff (re)-classification data of existing customer • Base data for future Geography & Management Information System (GIS/MIS) The activity started with the preparation of the team to implement the census through training. The training conducted on February 22-23, 2006 at De La Salle University Campus.

It was designated for the census team, especially the enumerators that are going to meet directly with the respondents in collecting data.

The implementation of census was started on March 6, 2006 and finished on September 2006, covers Kecamatan Malalayang, Wenang, Sario, Wanea, Tikala and Singkil. The total

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO CITY

respondents are 40,000 consists of 8,366 PDAM customers (20.92%) and 31,634 noncustomers (79.09%).

The result of the census illustrates as follows: A. Customer respondents: • • • • • • • • • • • • •

Within the last 6 months, approximately 27% of customers never received water anymore whilst 43% still received sometimes. Only around 30% received water everyday.

Most of respondents said that the time of supply is uncertain which demonstrated by 45.55% answers.

Only 20% of respondents received supply of water continuously (24 hours per day).

Approximately 40% of customer respondents received sufficient quantity of PDAM supply.

Water pressure performed sufficient for around 40% of customer respondents and 10% receive high-pressure supply.

Only 14% of customer respondents say that the quality of water supply from PDAM is good.

About 18% of customer respondents have leaking connection, at either the service pipe or the accessories; Almost 32% of connections indicates bypass.

Around 57% of the connections have water meter, 26% without water meter and 17% unidentified.

Approximately 30% of water meter performed a good condition, the rest are bad and unidentified as they are installed inside the building and unable be observed.

Only around 30% of water meter performed normally function.

Around 20% connections have either factory and company seal.

44.50% of respondents indicate water meter damaging.

B. Non-Customer respondents: • •

• •

Almost 70% of respondents are willing to become PDAM customer.

Most respondents claimed that current PDAM service is very poor; therefore, they decided not to have connection to PDAM supply until now. This situation is shown by almost 64% answers. 8.5% say that water tariff is too expensive, 7.88% say that the connection fee is too expensive and app. 6% claim that the procedure of new connection is complicated.

Proposed services to be improved is water quality with 39% answers, water pressure with 30% answer, water quantity with 19% answers and time of flow with 13% answers.

91% of respondents prefer to pay by installment for the new connection fee.

Based on the census result described above, PDAM/WMD prepares action plan includes among others: •

Improvement of the distribution system that demonstrate the existing system can only serve with continuously flow for 20% of the customers.

•

Leak repair at either house connections or distribution network.

•

Installation of new water meter and replacement of broken water meter.

•

As 70% of non-customer respondents are interested to have connections to PDAM water supply system, PDAM have to provide sufficient information on how to apply, connection fee, water tariff and other related information for the communities. This

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO CITY

can be done by providing leaflets, banners, announcement through newspaper and electronic media etc.

•

Improve water quality. The census result demonstrates that only 14% of customers received a good quality of water supply.

•

Improve water pressure in distribution network. This is related to the level of leakage. Water pressure can be improved if the leakage decreases.

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1. BACKGROUND Currently PDAM Kota Manado is facing many problems in delivering services to the customers, technically, financially as well as accuracy of customer database. The problem of the existing system is water leakage, both in the network and production plants. Almost 45% of leakages recorded in the network and 30% in the production plant. Water produced is only 70% of the installed production capacity. The other problem is the time services to the customers, where more than 50% of the customers cannot get water continuously 24 hours per day. The elaboration result indicates that the capacity of the existing system is not sufficient for the network dimension. There are also bad and old pipes in some places. Another problem is the poor quality of water produced and distributed. The treatment plants demonstrate a low performance because of insufficient maintenance and the distribution network shows many leaks. Most of the distribution pipes not installed properly as it should be, and part of the pipes require replacement. PDAM also has to cope with are illegal tapping/ illegal connections (by noncustomers) and illegal consumption (by customers), resulting in a difference between water produced and water sold.

The operational costs are relatively high which electricity consumption and chemical costs are very high. Especially at the distribution pumps, the pumps operated with high pressure almost at all times. As recorded in the PDAM database, currently the total number of customers is around 35,000 connections. Active customers are 24,000 and the total customers who pay the bills are only around 8,000 customers, so the NRW is very high.

It is more than 60%. This situation makes PDAM getting worse all the time. The production cost is remaining high but in the other hand, the revenue is very low. Currently, PDAM is still able to produce and distribute water supply to the customer because of the support from WMD. As one of ESP’s program is promotes better health through expanded access to clean water services, ESP and WMD agreed to conduct household census in order to explore the existing condition of service facilities and customer opinions on the level of services and their expectation for future services.

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

ESP provided technical assistance to WMD and PDAM Manado for 7 months (February – September 2006) in conducting household census. The sharing between ESP and WMD is each 50%; the first part of the survey (40,000 households in 6 kecamatans) was covered 100% by ESP and performed from February – September 2006 and the second part (40,000 households) will be covered 100% by WMD. This household survey does not only concern technical issues but also non-technical. As described on the survey-form technical questions consists of four aspects namely: condition of water meter, pipe line for house connections, time of supply per day and condition of water distribution and water source. Non-technical questions consist of information/data of customer, condition of building, income and the availability of electricity.

2. OBJECTIVES The objectives of household survey are to collect and analyze: • Base data for improvement of PDAM customer data base.

• Baseline information to reduce Non Revenue Water (NRW) • Improvement of level of services • Demand survey to identify potential for new connections • Tariff (re)-classification data of existing customer • Base data for future Geography & Management Information System (GIS/MIS)

3. SCOPE OF WORK Task 1: Preparation: • Finalize questionnaire (by ESP) • Socialization of household census to community (kecamatans) • Training household census enumerators (The training was conducted at the campus of De La Salle University on February 22 – 23, 2006) Task 2: household census implementation 1ST Phase (by DLSU) • Household census of first 40,000 household questionnaires in Manado City.

• Suitable quality control system to verify accuracy of field data collected Task 3: Data entry and verification (by DLSU) • Data entry & verification in computer • Reporting on household census implementation Task 4: Data analysis and comparison (by ESP / PDAM staff / TID) • Data analysis divided in five topics: o administration o tariff (billing information) o NRW (illegal connections, non-paying customers, meter replacement) o Water demand ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

• •

o Performance of services Comparison with current PDAM baseline data Follow-up for PDAM-TID action plans

4. LOCATION The total kecamatan in Manado city are 9 Kecamatans, and the household survey was implemented in 6 Kecamatans, i.e.: Kecamatan Malalayang, Kecamatan Sario, Kecamatan Wenang, Kecamatan Wanea, Kecamatan Tikala and Kecamatan Singkil. In the original plan, it was estimated that the survey can achieve 40,000 respondents in 4 Kecamatans. During the implementation it was found out that there are fewer respondents within these 4 kecamatans than it was expected, therefore the census covered six Kecamatans. The number of houses in each Kecamatan is shown in Table 1 below. Number of houses data was collected during the implementation of the census.

Table 1 Number of Inhabitants and Housess in Census Area Kecamatan

No. of inhabitants (Year 2005)

No. of Houses (Year 2006)

Malalayang

55,401

11,241

Sario

27,679

4,836

Wenang

40,195

7,799

Wanea

58,453

9,661

Tikala

36,100

10,382

Singkil

45,310

9,063

Total

263,138

52,982

5. IMPLEMENTING INSTITUTION The implementing institution was De La Salle University which is appointed through tender.

The tender was conducted in December 2005 involving 5 universities, namely: Universitas Samratulangi Manado, Universitas Kristen Indonesia Tomohon, Universitas ManadoTondano, Universitas Klabat Manado and Universitas De La Salle Manado. The reason to choose the third party to implement the census is that independent party is expected can deliver factual data. Neutral party has no conflict of interest and it is expected that the result is more trustable by related institutions. As the existing condition of PDAM that delivered poor services, census by neutral party can be more accepted by customers and communities.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

6. CENSUS IMPLEMENTATION The first activity in census was the preparation of the team to implement the census through census training.

The training was designated for the census team, especially the enumerators which are going to meet directly with the respondents in collecting data. Besides the enumerators, this training is also designated to the data entry officers and field coordinators.

The objectives of the training are to make the enumerators to: • Understand and capable to explain the background and the purpose of the census.

• Understand the contents and the structure of the questionnaire.

• Understand the technical aspect of service pipes, water meter, the accessories and also indications of illegal connections and consumptions.

• Understand and capable to implement the census.

• Understand and able to do the follow up actions after the census, especially the administrative activities.

• Capable to treat respondents in a kind and polite manner.

• Realize that enumerators are the spear head of and represent the team.

The training was conducted on February 22-23, 2006 at De La Salle University Campus, and the facilitators and resource persons of the training were: • ESP – Hernadi Setiono and Laksmi Cahyaniwati • WMD – Raimond LLJ Hafkenscheid and Evelyn G. Keetelaar, • PDAM – Vicky Silinaung, Freddy Londo and Hanny Roring • De La Salle University – Laurentius Rumokoy (Team Leader) and Stefanus Sampe (Field Supervisor) The training involves PDAM in purpose to implant the sense of belonging. With direct involvement from the first place, it was expected that PDAM will support up to the end.

It was also involves DLSU (the Team Leader and Field Supervisor) to assure that they were really understand the task and well prepared for the implementation. From the discussion forum during the training, ESP can get inputs for the improvement of the questionnaire.

The number of enumerators who participate in the training was 51 (fifty one) persons Situation during the training (includes reserve enumerators) and 13 (thirteen) persons of the core team. The enumerators consist of 19 males and 32 females. Most of the enumerators are university students at the last year study and some of them are already graduated. The implementation of the training for enumerators and core team was reported in the separate report.

After 2 days training, the team started to implement the census. Enumerators were divided into 5 (five) groups, each group consist of 8 (eight) enumerators lead by 1 Field Permanent Assistant (FPA). The overall field team were under a Field Supervisor (FS) coordination.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

FS was responsible for the notification to and getting permission from the lower level government offices (Kecamatan, Kelurahan and Lingkungan) before the enumerators entering the census area. He was also asking the lower level government officers to support the activities. FS was also responsible to provide maps for the census. Since PDAM has meter reading route maps (RBMA), they supported the team by providing these maps.

Unfortunately, some of the maps were out of date, so the enumerators had to update them while implement the census. This was one of the reasons why the implementation of the census went slower in the beginning.

The census was started on March 6, 2006 in Kecamatan Malalayang. The launching ceremony was conducted at Kelurahan Malalayang II. PDAM supported the team with a letter of notification to all Kecamatans in Manado City. It was expected that based on these letters, the Camats could instruct their staffs to support the census activities.

Unfortunately this plan was not going well because the letters was not issued in time. Anyhow, the team started their work without the notification letters.

The Field Supervisor visited the head of Kelurahan Malalayang II, where the census began. The head of Kelurahan Malalayang II was very cooperative, but not the communities at the beginning.

Therefore the progress of the census at the beginning was very slow. This was because the lack of socialization about the census to the community. The progress of the census during the implementation is shown in Figure 1 Implementation progress chart. The other reason was the flood and landslide disaster which was happened a week before the census started. Some of the enumerators and part of the communities were victims of this incident.

The original plan targeted 10,000 respondents per month; therefore it should have been finished on July 2006. Apparently as shown in the chart, the progress within the first three weeks was only about 4,000 respondents. The team reported that some of the communities were refused to be interviewed because they were not informed by the government about the census activity yet. The socialization of the census should be done by PDAM and the local government. In the following months, ESP and TID/WMD conducted socialization activities through press release and providing banners, posters and leaflets. This effort seems effective as it is shown in the chart that the progress during April - May was faster than before. Again in June the progress slows down. It was happened because the month of June was the examination period for students. Only they who had graduated can continue the activities. Within a month there were almost nothing done until the examination period finished. In the following months it shows that the progress was improved (see the trend shown in July and August).

As shown in the progress chart below, the team had interviewed more than 44,000 respondents but the database consists of 40,000 entries as stated in the contract. This case was happened because more than 4,000 questionnaires were missing, so they had to replace the missing questionnaires by interviewing other respondents. They could not re-interview the respondents which the questionnaires are missing because they difficult/refused to be reinterviewed.

In September the census speed was slowing down. 85% of the communities in average have already interviewed and the rest 15% were refusing families and empty houses. Therefore the census entered the 6th Kecamatan namely Singkil.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Implementation of the census was finished and presented by the team on September 25, 2006.

The original questionnaire consist of 2 (two) types; questionnaire for customers and questionnaires for non customers. Apparently, this separate system was not effective for the typical community like Manado City. Most of the customer respondents were not admit that they are customer at the first place, but finally it was found out that they are registered as customers even they have their own water source. The enumerators had difficulties in replacing the data from non-customer to customer questionnaire. Therefore the questionnaire was improved and put all the questions together in one comprehensive questionnaire. The final questionnaire is shown in Appendix 1.

50,000 45,000

Number of Respondents

40,000 35,000 30,000 25,000 20,000 15,000 10,000 5,000

Date

28 -M ar 4- 06 Ap r0 11 -A 6 pr 0 18 -A 6 pr 25 -06 -A pr 2- 06 M ay 9- 06 M ay 16 -06 -M ay 23 -06 -M ay 30 -06 -M ay -0 6- 6 Ju n13 06 -Ju n 20 -06 -Ju n 27 -06 -Ju n0 4- 6 Ju l-0 11 6 -Ju l18 06 -Ju l25 06 -Ju l1- 06 Au g8- 06 Au g 15 -06 -A ug 22 -06 -A ug 29 -06 -A ug 5- 06 Se p12 06 -S ep 19 -06 -S ep -0 6

0

28-Mar-06 11-Apr-06 20-Apr-06 30-Apr-06 12-May-06 30-May-06

9-Jun-06

15-Jul-06

2-Aug-06

18-Sep-06

25-Sep-06

4,098

5,880

6,600

6,831

7,267

7,383

7,322

7,554

8,415

9,390

9,708

9,775

9,842

9,842

9,842

Wenang

0

171

1,438

1,631

2,030

2,085

2,240

3,753

4,457

5,194

5,374

5,465

5,722

6,381

6,381

Sario

0

1,722

2,903

2,951

3,675

3,705

3,616

2,344

3,681

4,274

4,473

4,639

4,887

4,996

4,996

Wanea

0

0

195

549

2,580

2,966

4,281

4,635

5,945

8,473

8,668

8,710

8,815

8,815

8,815

Tikala

0

0

0

0

176

1,287

3,993

3,993

5,090

7,506

7,791

7,978

8,316

9,341

10,608

Malalayang

Singkil TOTAL

15-Aug-06 22-Aug-06 28-Aug-06 11-Sep-06

0

0

0

0

0

0

0

0

0

0

0

0

0

83

4,084

4,098

7,773

11,136

11,962

15,728

17,426

21,452

22,279

27,588

34,837

36,014

36,567

37,582

39,458

44,726

Figure 1 Implementation Progress Chart

Some constraints found during the implementation of the census, among others: 1.

The census was started at the time when flood and landslide disaster just happened.

2.

Lack of trust in PDAM Manado 3.

Limited socialization activities before the census 4.

Limited support from the lower level local governments (Kecamatan, Kelurahan and Lingkungan).

5.

Many customers have remaining unpaid bills, therefore they try to avoid visitor related with PDAM. 6.

Illegal connections and illegal consumptions. There are many illegal connections and consumptions in Manado City.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

7. RESULT The census area for the 1st stage consist of 6 Kecamatan, namely Kecamatan Malalayang, Wenang, Sario, Wanea, Tikala and Singkil. The total respondents are 40,000 consists of 8,366 PDAM customers (20.92%) and 31,634 non customers (79.09%). The detail is shown in the Table 2 and Figure 2 below, Distribution of Census Achievement.

Table 2 Distribution of Census Achievement Kecamatan

Customers

Non Customers

Total

Malalayang

1,796

5,631

7,427

Wenang

1,839

4,522

6,361

868

2,499

3,367

Wanea

1,394

6,759

8,153

Tikala

1,884

8,724

10,608

Singkil

585

3,499

4,084

8,366

31,634

40,000

20.92%

79.09%

100.00%

Sario

TOTAL

45,000 Customer

40,000

Non Customer Total

35,000

30,000

25,000

20,000

15,000

10,000

5,000

0 Wenang

Wanea

Malalayang

Sario

Tikala

Singkil

Total

Customer

1,839

1,394

1,796

868

1,884

585

8,366

Non Customer

4,522

6,759

5,631

2,499

8,724

3,499

31,634

Total

6,361

8,153

7,427

3,367

10,608

4,084

40,000

Figure 2 Distribution of Census Achievement ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Figure 2 shows that Kecamatan Tikala has the greatest number of respondents which are 1,884 PDAM customers and 8,724 non customers. Compare to the number of houses, the census covered 92%. The total houses in this area are around 11,500 units.

According to PDAM’s data (status of April 2006), the total customers in these 6 Kecamatans are around 28 thousand as shown in the Table 3 below.

Table 3 Number of Customers (PDAM Data - April 2006) Kecamatan

PDAM Customers Non Active

Active

Total

Malalayang

1,566

2,646

4,212

Wenang

1,724

4,286

6,010

Sario

1,727

3,329

5,056

Wanea

1,513

2,485

3,998

Tikala

2,007

3,840

5,847

Singkil

1,261

2,089

3,350

TOTAL

9,798

18,675

28,473

34.41%

65.59%

100.00%

In fact, PDAM customers who are really active and pay the bills are approximately 23% of the total customers. Base on this fact, it seems that the customer respondents are only customers who paid the bills. Non active customers did not admit being customers, likewise customers that never pay the bills or have remaining bills. Frequently, in the middle of the interview it was found out that the respondents is a customer. Therefore the enumerator has to change the questioner from non-customer to customer. In Manado city, there are many non-active customers which are still registered as active customers who have obligation to pay the bills. The PDAM database was not updated to the current condition yet.

The census result shows that most (85%) of the respondents own their house as shown in figure below.

lease/rent, 6.47%

duty house, 5.24%

other, 3.21%

self own, 85.09%

From the land area point of view, it shows that most of the land area is 71-150 m2 and the second most is 151-300 m2 as showed in figure below

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

more than 400m2, 3.38% 301 - 400 m2, 8.34%

less than 70m2, 14.28%

151 - 300 m2, 36.48%

71 - 150 m2, 37.53%

The census also shows that 44.78% of respondents have building area of 37-70 m2; 25.30% have 71-100 m2. more than 130m2, 5.22% less than 36m2, 17.06% 101 - 130 m2, 7.64%

71 - 100 m2, 25.30%

37 - 70 m2, 44.78%

According to the interview, 39.47% of respondents have income of Rp. 500,000 – Rp. 1,000,000 per month; 24.73% have income of Rp. 1,000,000 – Rp. 1,500,000. The detail result shown in figure below. > Rp. 2,000,000, 7.94% < Rp. 500,000, 17.15%

Rp. 1,500,001 - Rp. 2,000,000, 10.72%

Rp. 1,000,001 - Rp. 1,500,000, 24.73% Rp. 500,001 - Rp. 1,000,000, 39.47%

Most of the respondents have good access to sanitation. The census shows that 90,43% of respondents have septic tank. Only about 4% of respondents have no sanitation facility.

Other, 0.41% Public Toilet, 0.00% Pit Latrine, 0.85%

None, 4.36%

Unknown, 0.14%

Drainage, 3.82%

Septic Tank, 90.43%

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

The interview of water supply condition shows that 26.98% of respondents had never received water for more than 6 months. Only 29.86% got continuous flow of water from PDAM; and the rest 43.16% got irregular supply. See figure below. never, 26.98%

sometimes, 43.16%

everyday, 29.86%

26.33% of customer respondents have connection without water meter and the availability of water meter in 16.72% connections is unknown. See figure below.

Unknown, 16.72%

Water meter installed, 56.94% Water meter not installed, 26.33%

Many information and water supply condition is expressed from the census, such as indication of illegal connections and consumptions; water leakage; indication of water meter damaging; frequency of water supply; other sources utilized; number of non-customers who are willing to be customer etc. This information is very useful for PDAM development planning and the preparation of action plan.

The summary of the final database is shown in Appendix 2.

The detail of census achievement in each Kecamatan is described in the following paragraphs.

7.1.

KECAMATAN WENANG

Kecamatan Wenang consists of 12 Kelurahan with total 8,300 houses. The census covered 6,361 houses or around 76%. The first 3 rank of achievement are Kelurahan Pinaesaan (895 respondents), Mahakeret Barat (733 respondents) and Teling Bawah (722 respondents) as shown in Table 4 and Figure 3 below.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Table 4 Census Achievement in Kecamatan Wenang KELURAHAN

NON CUSTOMER

CUSTOMER

1. Bumi Beringin 2. Calaca 3. Istiqlal 4. Komo Luar 5. Lawangirung 6. Mahakeret Barat 7. Mahakeret Timur 8. Pinaesaan 9. Teling Bawah 10. Tikala Kumaraka 11. Wenang Selatan 12. Wenang Utara TOTAL

30 404 228 71 341 58 73 288 38 207 49 52 1,839

TOTAL 443 553 347 383 490 733 608 895 722 379 382 426 6,361

413 149 119 312 149 675 535 607 684 172 333 374 4,522

1,000

900 Customer

800

Non Customer Total

700

600

500

400

300

200

100

0 Mahakeret

Mahakeret

Barat

Timur

341

58

312

149

383

490

Bumi Beringin

Calaca

Istiqlal

Komo Luar

Lawa- ngirung

Customer

30

404

228

71

Non Customer

413

149

119

Total

443

553

347

Tikala

Wenang

Wenang

Kumaraka

Selatan

Utara

38

207

49

52

607

684

172

333

374

895

722

379

382

426

Pinaesaan

Teling Bawah

73

288

675

535

733

608

Figure 3 Census Achievement in Kecamatan Wenang

The above figure shows that Kecamatan with the greatest number of customer respondents is Kelurahan Calaca and the least number of customer respondents is Kelurahan Bumi Beringin. The percentage of respondent is 78.37% of the total building in Kecamatan Wenang.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

7.2.

KECAMATAN WANEA

Kecamatan Wanea consist of 9 Kelurahan have approximately 9,500 houses. It means that the census achievement is more or less 84% of the total houses within this area. Kelurahan with the greatest number of respondents is Kelurahan Teling Atas followed by Kelurahan Bumi Nyiur.

Table 5 Cencus Achievement in Kecamatan Wanea KELURAHAN 1.

2.

3.

4.

5.

6.

7.

8.

9.

NON CUSTOMER

CUSTOMER

Bumi Nyiur Karombasan Selatan Karombasan Utara Pakowa Ranotana Weru Tanjung Batu Teling Atas Tingkulu Wanea TOTAL

27 81 137 220 197 111 525 48 48 1,394

TOTAL 1,075 435 657 752 592 444 2,506 918 774 8,153

1048 354 520 532 395 333 1981 870 726 6,759

Figure 4 shows that number of customer respondent is 1,394 of total 8,153; means only about 14%. According to PDAM data, number of customers in Kecamatan Wanea is 3,998 connections. It seems that there are many customer respondents do not admit being customer, as a matter of fact that this area has a poor water service from PDAM 3,00 Custome Non

2,50

Tota

2,00

1,50

1,00

50

0 Bumi

Karombasa Selata

Karombasa Utar

Pakow

Ranotana

Tanjubg

Teling

Tingkul

Wane

2

8

13

22

19

11

52

4

4

Non

1,04

35

52

53

39

33

1,98

87

72

Tota

1,07

43

65

75

59

44

2,50

91

77

Custome

Figure 4 Census Achievement in Kecamatan Wanea

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

7.3.

KECAMATAN MALALAYANG

Kecamatan Malalayang has 9 kelurahan with total of around 11,000 houses. The census started with this kecamatan, precisely Kelurahan Malalayang II. Number of respondents in Kecamatan Malalayang is 7,427 or 66% of the total houses in this area. The percentage of customer respondents is 24% of the total respondents. The census achievement is shown in Table 6 and Figure 5 below.

Table 6 Census Achievement in Kecamatan Malalayang KELURAHAN 1.

2.

3.

4.

5.

6.

7.

8.

9.

NON CUSTOMER

CUSTOMER

Bahu Batu Kota Kleak Malalayang I Malalayang I Barat Malalayang I Timur Malalayang II Winangun I Winangun II TOTAL

419 257 160 222 75 131 69 254 209 1,796

TOTAL 1,246

827 463 580 1050 487 511 738 553 422 5,631

720 740 1,272 562 642 807 807 631 7,427

1,400 Customer Non Customer

1,200

Total 1,000

800

600

400

200

0

Malalayang I Barat

Malalayang I Timur

222

75

1,050

487 562

Bahu

Batu Kota

Kleak

Customer

419

257

160

Non Customer

827

463

580

1,246

720

740

1,272

Total

Malalayang I

Malalayang II

Winangun I

Winangun II

131

69

254

209

511

738

553

422

642

807

807

631

Figure 5 Census Achievement in Kecamatan Malalayang

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

7.4.

KECAMATAN SARIO

Kecamatan Sario consists of 7 kelurahan with total houses of approximately 5,000 units. The achievement is 68% of the total houses which 20% of the respondents are PDAM customer.

The detail number of respondents is shown in Table 7 and Figure 6 below.

Table 7 Census Achievement in Kecamatan Sario

KELURAHAN 1.

2.

3.

4.

5.

6.

7.

CUSTOMER

Ranotana Sario Sario Kotabaru Sario Tumpaan Sario Utara Titiwungen Selatan Titiwungen Utara TOTAL

NON CUSTOMER

113 270 71 41 175 27 171 868

TOTAL 530 628 481 384 456 372 516 3,367

417 358 410 343 281 345 345 2,499

700

Customer 600

Non Customer Total

500

400

300

200

100

0 Ranotana

Sario

Sario Kotabaru

Sario Tumpaan

Sario Utara

Customer

113

270

Non Customer

417

358

Total

530

628

481

Titiwungen Selatan

Titiwungen Utara

71

41

410

343

175

27

171

281

345

384

345

456

372

516

Figure 6 Census Achievement in Kecamatan Sario

Kelurahan with the greatest number of customer respondents is Kelurahan Sario, while the least number of customer respondents is Kelurahan Titiwungen Selatan.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

7.5.

KECAMATAN TIKALA

Kecamatan Tikala consists of 12 Kelurahan. Number of respondents in Kecamatan Tikala is 10,680 respondents consist of 1,884 customers and 8,724 non customers. The total number of houses in this area is around 11,500 units, it means that the census achievement is approximately 92%. Census achievement in Kecamatan Tikala is shown in Table 8 and Figure 7 below.

Kelurahan Paal IV has the greatest number of non-customer respondents, followed by Kelurahan Malendeng (1105), Kelurahan Banjer (997), Kelurahan Perkamil (985), Kelurahan Paal II (943) and Kelurahan Ranomut (889) while the other kelurahans have less than 700 respondents. Kelurahan with the greatest number of customer respondents is Kelurahan Kairagi Weru.

Table 8 Census Achievement in Kecamatan Singkil KELURAHAN 1. Banjer 2. Dendengan Dalam 3. Dendengan Luar 4. Kairagi Weru 5. Malendeng 6. Paal II 7. Paal IV 8. Perkamil 9. Ranomut 10. Taas 11. Tikala Ares 12. Tikala Baru TOTAL

CUSTOMER 160 257 153 276 111 234 85 266 131 24 86 101 1,884

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NON CUSTOMER 997 614 274 302 1105 943 1432 965 889 610 202 391 8,724

TOTAL 1,157 871 427 578 1,216 1,177 1,517 1,231 1,020 634 288 492 10,608

15

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

1,600 Customer 1,400

Non Customer Total

1,200

1,000

800

600

400

200

0 Banjer

Dendengan Dendengan Dalam Luar

Kairagi Weru

Malendeng

Paal II

Paal IV

Perkamil

Ranomut

Taas

Tikala Ares Tikala Baru

Customer

160

257

153

276

111

234

85

266

131

24

86

101

Non Customer

997

614

274

302

1,105

943

1,432

965

889

610

202

391

1,157

871

427

578

1,216

1,177

1,517

1,231

1,020

634

288

492

Total

Figure 7 Census Achievement in Kecamatan Tikala

7.6.

KECAMATAN SINGKIL

Kecamatan Singkil is the last surveyed area. It has 9 kelurahans with approximately 9,000 houses. The census covers less than 50% of the total houses in this area because it is only for completion of the total target of 40,000 respondents. The rest will be surveyed in the next stage. Number of respondents in Kecamatan Singkil is shown in Table 9 and Figure 8 below.

The total respondents in Kecamatan Singkil are 4,084 respondents consist of 585 customers and 3,499 non-customers. The result demonstrate that kelurahan with the greatest number of respondents is kelurahan Singkil Dua which is 872 respondents.

Table 9 Census Achievement in Kecamatan Singkil KELURAHAN 1.

2.

3.

4.

5.

6.

7.

8.

9.

CUSTOMER

Karame Ketang Baru Kombos Barat Kombos Timur Singkil Dua Singkil Satu Ternate Baru Ternate Tanjung Wawonasa TOTAL

41 87 1 25 27 147 52 168 37 585

NON CUSTOMER 414 306 236 307 845 487 315 298 291 3,499

TOTAL 455 393 237 332 872 634 367 466 328 4,084

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16

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

1,000 Customer

900

Non Customer Total 800

700

600

500

400

300

200

100

0 Karame

Ketang Baru

Kombos Barat Kombos Timur

Singkil Dua

Singkil Satu

Ternate Baru

Ternate

Wawonasa

Customer

41

87

1

25

27

147

52

Tanjun g 168

Non Customer

414

306

236

307

845

487

315

298

291

Total

455

393

237

332

872

634

367

466

328

37

Figure 8 Census Achievement in Kecamatan Singkil

8. BENEFICIARIES The beneficiaries of this census are PDAM together with TID/WMD, DLSU and the communities. PDAM can use the data base of the census to support their Agresso system (financial and accounting system), as we know that the PDAM data base has not been updated for a long time. The data can also be used for the preparation of PDAM development plan. The result of the census gives PDAM valuable information for this purpose, such as: number of respondents who want to be served by PDAM, number of customers with broken meter, number of respondents who needs information of how to register as customer, etc. PDAM will provide information on how to apply a new connection, water tariff, regulations and other important information through leaflets and mass media for the communities. The information collected from the census can help PDAM to make the plan for reducing the NRW through replacement of broken water meter, leak repair, take action against illegal connections and illegal consumptions etc.

PDAM together with TID-WMD can also do better preparation on the second stage census, as we know that according to the agreement they have to implement another 40,000 respondents. It is expected that the next stage can be done better and faster.

The benefit for DLSU is that the team gets more experience in doing the census and improved the management of the implementation either in the field or in the data base programming. In the future they can manage better when they get other similar activities.

The communities can deliver their complaints through the enumerators and will get better services from PDAM. ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

As the result of the census, some actions taken by PDAM and the Local Government are among other:: • Preparation of policy and regulation for PDAM customers.

• Preparation of SOP for debt recovery management • Preparation of Walikota Decree for Water Supply Management by PDAM.

9. RECOMMENDATIONS Some recommendations for the better census implementation in the future are: 1.

Socialization activities have to be conducted intensively before the implementation of census, so the communities will aware and therefore they will give a good participation during the interview.

2.

Questionnaire should not be separated between customer and non-customer, especially for area which the communities have lack of trust in PDAM services like Manado.

3.

It is better to have questionnaires with multiple choices. Open answer have to be avoided because it will give various answer which is difficult to be analyzed.

4.

It is strongly suggested that the map for survey has to be prepared before the implementation of census, so the zoning for each team can be determined and there will be no overlapping.

10. CONCLUSION Based on the result of the census, PDAM have to prepare action plan on among other: 1.

2.

3.

4.

5.

6.

Improvement of the distribution system which demonstrate that the existing system can only serve with continuously flow for 20% of the customers.

Leak repair, as the census shows that more than 18% of customers have leaking connections.

Water meter replacement and installation. The census result shows that only 56% of the connections have water meter and only 29% are in good condition. 44% connections indicate meter damaging in purpose.

70% of non-customer respondents are interested to have connections to PDAM water supply system, therefore PDAM have to provide sufficient information on how to apply, connection fee, water tariff and other related information for the communities. This can be done by providing leaflets, banners, announcement through newspaper and electronic media etc.

Improve water quality. The census result demonstrates that only 14% of customers received a good quality of water supply.

Improve water pressure. This is related to the level of leakage. Water pressure may be improved if the leakage decreases. The census shows that only 50% of customers receive water with sufficient pressure.

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

11. APPENDICES APPENDIX 1 : CENSUS FORM APPENDIX 2 : SUMMARY OF HOUSEHOLD CENSUS RESULT

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

APPENDIX 1 CENSUS FORM

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20

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

FORMULIR ISIAN SENSUS AIR MINUM KOTA MANADO

No :

-

-

Aktif / Tidak Aktif *)

Pelanggan Non Pelanggan A DATA UMUM

*) C oret yang tidak perlu

1 Nama Responden

:

2 Nama Pemilik

:

3 Nama Usaha/Instansi

:

4 Nama Pelanggan PLN

:

5 Alamat *

Jalan

:

*

Blok/No

:

*

Komplek

:

*

RT/RW

:

*

Lingkungan

:

*

Kelurahan

:

*

Kecamatan

:

*

Kode pos

:

/

6 Bangunan *

Status kepemilikan

milik sendiri

kontrak/sewa

*

Luas tanah (m2)

< 70 m2

71 - 150 m2

151-300 m2

301-400 m2

> 400 m2

*

Luas bangunan (m2)

< 36 m2

37 - 70 m2

71-100 m2

101-130 m2

> 130 m2

*

Jenis bangunan

permanen

semi permanen

tidak permanen

*

Jumlah lantai bangunan

1 lantai

2 lantai

lebih dari 2 lantai

*

Peruntukan Bangunan

rumah tinggal

kantor

usaha

industri

sosial

*

Kondisi Rumah

RSS/Darurat

Semi Permanen /RS/KPR BTN/ Perumnas

Permanen/ Rumah/Real Real estate Sederhana

Permanen/ Rumah/Real Real estate Menengah

Permanen/ Rumah/Real Real estate Mewah

*

Jumlah penghuni

Belum tertata/ Lingkungan RSS

Cukup tertata Lingkungan RS/ BTN/Perumnas

Tertata baik Real estate sederhana

Tertata baik Real estate sedang

Tertata baik Real estate mewah

7 Kondisi Lingkungan * Kondisi Lingkungan

bangunan/rumah dinas

lain2

: …………… jiwa

8 Jalan *

Jenis permukaan jalan

aspal

beton/semen

conblok

batu/tanah

*

Lebar jalan (m)

<2m

2-3m

3-5m

5-7m

>7m

< 450 VA

< 900 VA

< 1.300 VA

< 2.200 VA

> 2.200 VA

1.000.001 -

1.500.001 -

> 2.000.000

1.500.000

2.000.000

9 Daya Listrik *

Daya listrik (w)

10 Pendapatan *

Pendapatan (Rp.)

< 500.000

500.001 1.000.000

B SUMBER AIR DAN SANITASI 1 Sumber air bersih

PDAM Kota Manado

PDAM Kabupaten Minahasa

sumur dangkal

sumur pompa

sumur bor

beli

tidak ada

lainnya

2 Fasilitas Sanitasi *

Sanitasi digunakan

tangki septik

langsung riol

cubluk

*

Kondisi sanitasi

baik

sedang

buruk

lainnya

3 Jarak sumber air non PDAM ke tangki septik / cubluk : > 10 m

< 10 m

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21

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

KHUSUS PELANGGAN PDAM C DATA PELANGGAN Data Tercatat di Administrasi 1 Nama Pelanggan 2 Alamat

Data Lapangan 3 Klasifikasi Tarif 4 No Sambungan 5 No File

-

-

6 Rayon 7 No seri meter air D ALIRAN AIR (dalam 6 bulan terakhir) 1 Air mengalir

setiap hari

kadang2

tidak pernah

2 Waktu pengaliran

siang&malam

hanya siang

hanya malam

3 Jam pengaliran

18-24 jam/hari

4 Volume/debit air

cukup

tidak cukup

sangat kurang

5 Tekanan air

tinggi

cukup

sangat kurang

6 Kualitas air

baik

sedang

buruk

12-18 jam/hari

tidak menentu

6-12 jam/hari

< 6 jam/hari

E PIPA DINAS 1 Jenis material pipa

PE

GIP

PVC

kombinasi

2 Diameter pipa dinas (inch)

1/2 inch

3/4 inch

1 inch

…………. Inch

3 Kondisi Pipa Dinas

baik

sedang

buruk

4 Ada kebocoran ?

ya

tidak

5 Tempat kebocoran ?

pipa dinas

kran / perlengkapan pipa

6 Indikasi by pass ?

ya

tidak

ya

tidak

F METER AIR 1 Meter air terpasang ?

2 Lokasi Meter Air 3 Merk meter air

di dalam rumah/gedung

di halaman

di luar halaman

: ……………………..

4 Tahun pasang meter air 5 Kondisi fisik meter air

baik

tidak baik

6 Gelas meter

baik

rusak/pecah

7 Fungsi meter air

normal

tersendat

tidak jalan

8 Stand meter air 9 Segel pabrik

tidak ada

Jumlah digit pembacaan terpasang baik

putus

tidak ada

10 Segel perusahaan

terpasang baik

putus

tidak ada

11 Indikasi perusakan meter

ya

tidak

digit

G PEMBAYARAN 1 Di mana Anda bayar rekening PDAM?

di kantor PDAM pusat

di kantor PDAM cabang

orang PDAM mampir ke rumah 2 Berapa sering Anda bayar rekening?

setiap bulan

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setiap 2-4 bulan

Loket

Bank

tidak bayar lainnya

lebih jarang dari 4 bulan

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HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

H SUMBER AIR BERSIH SELAIN PDAM (terkait dengan jawaban pada butir B.1) 1 Sumur Dangkal * Apakah sumur dangkal milik :

sendiri

orang lain

* Apakah sumur dangkal digunakan oleh

keluarga sendiri

bersama-sama

* Kualitas air sumur dangkal umumnya

jernih

keruh

bersama ……… keluarga bau

* Jumlah air sumur dangkal - musim hujan

mencukupi

kurang

- musim kemarau

mencukupi

kurang

*

Jarak sumur dangkal ke rumah

0-5 m

*

Air digunakan untuk

masak/minum

6-10 m

mandi/cuci

11-20 m

* Apakah sumur pompa milik :

sendiri

orang lain

* Apakah sumur pompa digunakan oleh

keluarga sendiri

bersama-sama

* Kualitas air sumur pompa umumnya

jernih

keruh

lebih dari 20 m taman

semua

2 Sumur pompa bersama ……… keluarga bau

* Jumlah air sumur pompa - musim hujan

mencukupi

kurang

- musim kemarau

mencukupi

kurang

* Jarak sumur pompa ke rumah :

0-5 m

6-10 m

11-20 m

lebih dari 20 m

* Siapa yang membayar listrik pompa

sendiri

iuran

tidak bayar

* Air digunakan untuk

masak/minum

mandi/cuci

taman

semua

3 Sumur bor * Apakah sumur pompa milik :

sendiri

orang lain

* Apakah sumur pompa digunakan oleh

keluarga sendiri

bersama-sama

* Kualitas air sumur pompa umumnya

jernih

keruh

- musim hujan

mencukupi

kurang

- musim kemarau

mencukupi

kurang

bersama ……… keluarga bau

* Jumlah air sumur pompa

* Jarak sumur pompa ke rumah :

0-5 m

* Siapa yang membayar listrik pompa

sendiri

6-10 m iuran

11-20 m

tidak bayar

lebih dari 20 m

* Air digunakan untuk

masak/minum

mandi/cuci

taman

* Dari mana membeli air

pedagang air

kran umum

tetangga/lain2

* Berapa banyak beli air dalam satu hari

< 1 jerigen

1-5 jerigen

> 5 jerigen

* Berapa harga beli air tiap jerigen

< Rp. 1.000

Rp. 1.000 - Rp. 5.000

* Air digunakan untuk

masak/minum

mandi/cuci

semua

4 Beli Air

> Rp. 5.000

taman

semua

5 Sumber lain *

Sumber air lain yang digunakan

mata air

* Air digunakan untuk

masak/minum

air isi ulang

PAM swasta

mandi/cuci

sungai

taman

lainnya semua

I KEINGINAN MENJADI PELANGGAN PDAM 1 Apakah bapak/ibu berminat menjadi pelanggan PDAM ?

ya

tidak

2 Bila bapak/ibu berminat menjadi pelanggan PDAM, mengapa sampai saat ini belum menjadi pelanggan PDAM ?

PDAM belum melayani daerah saya

Pelayanan PDAM belum baik

Tidak tahu cara menjadi pelanggan PDAM

Prosedur pemasangan baru merepotkan

Biaya penyambungan terlalu mahal

Harga air terlalu mahal

3 Apabila kendala pada butir 2 dapat diperbaiki, apakah bapak/ibu akan menjadi pelanggan PDAM? 4 Pelayanan apa yang perlu ditingkatkan ?

jam pelayanan

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

jumlah air

ya

tekanan air

tidak kualitas

23

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

5

Apabila biaya penyambungan Rp. 500.000,-; bagaimana anda akan melakukan pembayaran?

6

Berapa lama pencicilan akan dilakukan ?

3 bulan

7

6 bulan

9 bulan

12 bulan

tunai

15 bulan

cicilan

18 bulan

Apa alasan bapak/ibu tidak mau menjadi pelanggan PDAM Sudah ada sumber air lain

Percuma, pelayanan PDAM tidak baik

Lebih mudah membeli air secara eceran

Air PDAM sering mati/tidak tersedia

Lebih murah membeli air eceran/dari sumber lain

Kualitas air PDAM tidak baik Jumlah air PDAM tidak mencukupi

J LAIN-LAIN 1 Siaran televisi station apa yang paling sering anda tonton? (Pilih satu jawaban) Pacific TV

RCTI

Metro TV

Trans TV

Global TV

TV7

Tidak ada

Lainnya

SCTV

TVRI

ANTV

ROM 2

Female

2 Siaran radio station apa yang paling sering anda dengar? (Pilih satu jawaban) Smart FM

Memora FM

Delta FM

KD FM

RRI Pro 2

RAL FM

Cosmo

Tidak ada

Montini Lainnya

3 Surat kabar / tabloid / Majalah apa yang paling sering anda baca?

Surat Kabar : (pilih satu jawaban) Manado Post

Komentar

Posko

Kompas

Suara Pembaruan

Tidak ada

Lainnya

Tidak ada

Lainnya

Tabloid : (pilih satu jawaban) Nova

Citra

Cek & Ricek

Bola

Goal

Gaul

Majalah : (pilih satu jawaban) Femina

Kartini

Intisari

Hai

Ibunda

Tidak ada

Lainnya

Manado, …………………., 2006 Menyetujui,

Validasi,

Surveyor,

(

(PDAM ………………)

(

…………………………….. )

…………………………….. )

*) Data-data ini hanya digunakan dalam rangka evaluasi / peningkatan pelayanan air bersih.

TINDAK LANJUT YANG DIPERLUKAN Pelanggan PDAM 1

Pipa Dinas

perbaiki kebocoran

2

Meter Air

3

Periksa kemungkinan sambungan illegal

periksa kemungkinan sambungan by pass

ganti pipa dinas ganti meter

ganti perlengkapan pipa dinas, …………….. relokasi

periksa kemungkinan illegal consumption

ada indikasi

tidak ada indikasi

Non Pelanggan PDAM 4

Inginan menjadi pelanggan Informasikan bila daerah responden sudah dapat dilayani oleh PDAM Informasikan/beri brosur cara menjadi pelanggan dan biaya sambungan Beri informasi cara pembayaran cicilan biaya sambungan baru Beri informasi perbandingan harga air PDAM dengan membeli secara eceran

Seluruh Responden 5

Fasilitas Sanitasi

perbaiki fasilitas yang ada

6

Type sanitasi diperlukan

septic tank

bangun fasilitas baru cubluk

lainnya, jelaskan………..

Manado, …………………., 2006 Surveyor,

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

24

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

APPENDIX 2 SUMMARY OF HOUSEHOLD CENSUS RESULT

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

25

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Summary of Census Result in Manado City Customer Respondent KECAMATAN / Kelurahan WENANG

No. of Houses 8,117

1,839

NonCustomer %

Respondent

%

TOTAL Respondent

22.66%

4,522

55.71%

6,361

%

78.37%

Bumi Beringin

756

30

3.97%

413

54.63%

443

58.60%

Calaca

553

404

73.06%

149

26.94%

553

100.00%

Istiqlal

347

228

65.71%

119

34.29%

347

100.00%

Komo Luar

383

71

18.54%

312

81.46%

383

100.00%

Lawangirung

546

341

62.45%

149

27.29%

490

89.74%

Mahakeret Barat

733

58

7.91%

675

92.09%

733

100.00%

Mahakeret Timur

608

73

12.01%

535

87.99%

608

100.00%

Pinaesaan

1,840

288

15.65%

607

32.99%

895

48.64%

Teling Bawah

773

38

4.92%

684

88.49%

722

93.40%

Tikala Kumaraka

420

207

49.29%

172

40.95%

379

90.24%

Wenang Selatan

640

49

7.66%

333

52.03%

382

59.69%

Wenang Utara

518

52

10.04%

374

72.20%

426

82.24%

WANEA

9,705

1,394

14.36%

6,759

69.64%

8,153

84.01%

Bumi Nyiur

1,169

27

2.31%

1,048

89.65%

1,075

91.96%

714

81

11.34%

354

49.58%

435

60.92%

Karombasan Utara

815

137

16.81%

520

63.80%

657

80.61%

Pakowa

985

220

22.34%

532

54.01%

752

76.35%

Ranotana Weru

800

197

24.63%

395

49.38%

592

74.00%

Tanjung Batu

444

111

25.00%

333

75.00%

444

100.00%

Teling Atas

2,538

525

20.69%

1,981

78.05%

2,506

98.74%

Tingkulu

1,100

48

4.36%

870

79.09%

918

83.45%

Wanea

1,140

48

4.21%

726

63.68%

774

67.89%

11,241

1,796

15.98%

5,631

50.09%

7,427

66.07%

1,320

419

31.74%

827

62.65%

1,246

94.39%

Batu Kota

1,337

257

19.22%

463

34.63%

720

53.85%

Kleak

1,038

160

15.41%

580

55.88%

740

71.29%

Malalayang I

1,915

222

11.59%

1,050

54.83%

1,272

66.42%

Karombasan Selatan

MALALAYANG Bahu

Malalayang I Barat

996

75

7.53%

487

48.90%

562

56.43%

Malalayang I Timur

674

131

19.44%

511

75.82%

642

95.25%

Malalayang II

1,730

69

3.99%

738

42.66%

807

46.65%

Winangun I

1,475

254

17.22%

553

37.49%

807

54.71%

Winangun II

756

209

27.65%

422

55.82%

631

83.47%

SARIO

4,937

868

17.58%

2,499

50.62%

3,367

68.20%

Ranotana

729

113

15.50%

417

57.20%

530

72.70%

Sario

628

270

42.99%

358

57.01%

628

100.00%

Sario Kotabaru

944

71

7.52%

410

43.43%

481

50.95%

Sario Tumpaan

662

41

6.19%

343

51.81%

384

58.01%

Sario Utara

608

175

28.78%

281

46.22%

456

75.00%

Titiwungen Selatan

765

27

3.53%

345

45.10%

372

48.63%

Titiwungen Utara

601

171

28.45%

345

57.40%

516

85.86%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

26

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent TIKALA

NonCustomer %

Respondent

%

TOTAL Respondent

%

11,516

1,884

16.36%

8,724

75.76%

10,608

92.12%

Banjer

1,264

160

12.66%

997

78.88%

1,157

91.53%

Dendengan Dalam

1,156

257

22.23%

614

53.11%

871

75.35%

490

153

31.22%

274

55.92%

427

87.14%

Dendengan Luar Kairagi Weru

578

276

47.75%

302

52.25%

578

100.00%

Malendeng

1,216

111

9.13%

1,105

90.87%

1,216

100.00%

Paal II

1,177

234

19.88%

943

80.12%

1,177

100.00%

Paal IV

1,688

85

5.04%

1,432

84.83%

1,517

89.87%

Perkamil

1,231

266

21.61%

965

78.39%

1,231

100.00%

Ranomut

1,069

131

12.25%

889

83.16%

1,020

95.42%

Taas

651

24

3.69%

610

93.70%

634

97.39%

Tikala Ares

402

86

21.39%

202

50.25%

288

71.64%

Tikala Baru

594

101

17.00%

391

65.82%

492

82.83%

SINGKIL

9,063

585

6.45%

3,499

38.61%

4,084

45.06%

Karame

938

41

4.37%

414

44.14%

455

48.51%

Ketang Baru

648

87

13.43%

306

47.22%

393

60.65%

Kombos Barat

1,244

1

0.08%

236

18.97%

237

19.05%

Kombos Timur

1,220

25

2.05%

307

25.16%

332

27.21%

Singkil Dua

1,190

27

2.27%

909

76.39%

936

78.66%

Singkil Satu

1,739

147

8.45%

487

28.00%

634

36.46%

Ternate Baru

672

52

7.74%

315

46.88%

367

54.61%

Ternate Tanjung

633

168

26.54%

298

47.08%

466

73.62%

Wawonasa

779

37

4.75%

227

29.14%

264

33.89%

54,579

8,366

15.33%

31,634

57.96%

40,000

73.29%

TOTAL 6 KECAMATAN

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

27

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

A. GENERAL A6. BUILDING Customer Respondent

NonCustomer %

Respondent

%

TOTAL Respondent

%

Status of Property/ownership

8,366

100.00%

31,634

100.00%

40,000

100.00%

self own

6,965

83.25%

27,071

85.58%

34,036

85.09%

lease/rent

609

7.28%

1,978

6.25%

2,587

6.47%

duty house

338

4.04%

1,756

5.55%

2,094

5.24%

other

454

5.43%

829

2.62%

1,283

3.21%

0

0.00%

0

0.00%

0

0.00%

8,366

100.00%

31,634

100.00%

40,000

100.00%

651

7.78%

5,059

15.99%

5,710

14.28%

71 - 150 m2

2,945

35.20%

12,067

38.15%

15,012

37.53%

151 - 300 m2

3,251

38.86%

11,341

35.85%

14,592

36.48%

301 - 400 m2

1,034

12.36%

2,302

7.28%

3,336

8.34%

485

5.80%

865

2.73%

1,350

3.38%

0

0.00%

0

0.00%

0

0.00%

8,366

100.00%

31,634

100.00%

40,000

100.00%

782

9.35%

6,041

19.10%

6,823

17.06%

37 - 70 m2

3,028

36.19%

14,884

47.05%

17,912

44.78%

71 - 100 m2

2,637

31.52%

7,484

23.66%

10,121

25.30%

101 - 130 m2

996

11.91%

2,061

6.52%

3,057

7.64%

more than 130m2

923

11.03%

1,164

3.68%

2,087

5.22%

0

0.00%

0

0.00%

0

0.00%

Type of Building

8,366

100.00%

31,634

100.00%

40,000

100.00%

Permanent

5,519

65.97%

17,842

56.40%

23,361

58.40%

Semi Permanent

2,594

31.01%

11,438

36.16%

14,032

35.08%

Non Permanent

253

3.02%

2,354

7.44%

2,607

6.52%

0

0.00%

0

0.00%

0

0.00%

No. of floor

8,366

100.00%

31,634

100.00%

40,000

100.00%

1

6,694

80.01%

28,539

90.22%

35,233

88.08%

2

1,506

18.00%

2,930

9.26%

4,436

11.09%

166

1.98%

165

0.52%

331

0.83%

0

0.00%

0

0.00%

0

0.00%

Area of property less than 70m2

more than 400m2 Building Area less than 36m2

-

-

more than 2 floors Building Usage

8,366

100.00%

31,634

100.00%

40,000

100.00%

Social

57

0.68%

95

0.30%

152

0.38%

Office

80

0.96%

111

0.35%

191

0.48%

Residence

7,655

91.50%

30,854

97.53%

38,509

96.27%

Bussiness

571

6.83%

558

1.76%

1,129

2.82%

Industry

3

0.04%

3

0.01%

6

0.02%

-

0

0.00%

13

0.04%

13

0.03%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

28

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent Building Condition

%

Respondent

%

100.00%

40,000

100.00%

312

3.73%

3,041

9.61%

3,353

8.38%

3,846

45.97%

19,723

62.35%

23,569

58.92%

3,346

40.00%

7,912

25.01%

11,258

28.15%

677

8.09%

855

2.70%

1,532

3.83%

185

2.21%

103

0.33%

288

0.72%

0

0.00%

0

0.00%

0

0.00%

pers/unit

Social

635

Office

pers/unit 699

pers/unit 1,334

710

632

1,342

3,120

5 248,174 3,538

8 287,528 6,658

17

18

35

0

57

57

39,354

A7. ENVIRONMENT CONDITION Environment Condition

Respondent

31,634

No. of occupants

-

%

100.00%

Semi Permanent/RS/KPR BTN/Perumnas Permanent/Simple Houses/Real Estate Permanent/Middle Level Louses/Real Estate Permanent/Luxury Houses/Real Estate -

Industry

TOTAL

8,366

RSS/Temporary

Residence Bussiness

NonCustomer

7

8,366

100.00%

31,634

100.00%

40,000

100.00%

308

3.68%

3,773

11.93%

4,081

10.20%

5,256

62.83%

22,064

69.75%

27,320

68.30%

2,210

26.42%

5,209

16.47%

7,419

18.55%

493

5.89%

514

1.62%

1,007

2.52%

99

1.18%

74

0.23%

173

0.43%

0

0.00%

0

0.00%

0

0.00%

A8. ROAD Road Surface

8,366

100.00%

31,634

100.00%

40,000

100.00%

Asphalt

6,023

71.99%

19,195

60.68%

25,218

63.05%

Concrete/Cement

1,838

21.97%

8,066

25.50%

9,904

24.76%

Conblok

40

0.48%

165

0.52%

205

0.51%

Stone/Soil

465

5.56%

4,208

13.30%

4,673

11.68%

0

0.00%

0

0.00%

0

0.00%

Road Width

8,366

100.00%

31,634

100.00%

40,000

100.00%

< 2m

1,306

15.61%

6,968

22.03%

8,274

20.69%

2-3

3,687

44.07%

17,252

54.54%

20,939

52.35%

3-5

2,171

25.95%

6,121

19.35%

8,292

20.73%

5-7

870

10.40%

990

3.13%

1,860

4.65%

> 7m

332

3.97%

303

0.96%

635

1.59%

0

0.00%

0

0.00%

0

0.00%

Un-structured environment/RSS environment Structured environment/RS/KPR BTN/Perumnas Well Structured Environment/Simple Real Estate Well Structured Environment/ Middle Level Real Estate Well Structured Environment/Luxury Real Estate -

-

-

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

29

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

A9. ELECTRICITY Customer Respondent

NonCustomer %

Respondent

%

TOTAL Respondent

%

Power Supply

8,366

100.00%

31,634

100.00%

40,000

100.00%

<= 450 VA

1,741

20.81%

13,502

42.68%

15,243

38.11%

<= 900 VA

3,580

42.79%

12,942

40.91%

16,522

41.31%

<= 1300 VA

2,017

24.11%

4,141

13.09%

6,158

15.40%

<= 2200 VA

587

7.02%

660

2.09%

1,247

3.12%

> 2200 VA

441

5.27%

389

1.23%

830

2.08%

0

0.00%

0

0.00%

0

0.00%

8,366

100.00%

31,634

100.00%

40,000

100.00%

686

8.20%

6,173

19.51%

6,859

17.15%

Rp. 500,001 - Rp. 1,000,000

2,143

25.62%

13,643

43.13%

15,786

39.47%

Rp. 1,000,001 - Rp. 1,500,000

2,562

30.62%

7,331

23.17%

9,893

24.73%

Rp. 1,500,001 - Rp. 2,000,000

1,437

17.18%

2,851

9.01%

4,288

10.72%

> Rp. 2,000,000

1,538

18.38%

1,636

5.17%

3,174

7.94%

0

0.00%

0

0.00%

0

0.00%

B. WATER SOURCES AND SANITATION Clean Water source *) 12,923

100.00%

38,197

100.00%

51,120

100.00%

A10. INCOME Monthly Income (Rp.) < Rp. 500,000

-

PDAM

6,942

53.72%

371

0.97%

7,313

14.31%

Shallow Well

1,320

10.21%

12,410

32.49%

13,730

26.86%

Pump Well

1,848

14.30%

13,601

35.61%

15,449

30.22%

Deep Well Buy Refill Water

596

4.61%

4,081

10.68%

4,677

9.15%

1,371

10.61%

5,388

14.11%

6,759

13.22%

51

0.39%

51

0.13%

102

0.20%

River

4

0.03%

9

0.02%

13

0.03%

Neighbour

5

0.04%

87

0.23%

92

0.18%

Spring

9

0.07%

383

1.00%

392

0.77%

Other

777

6.01%

1,816

4.75%

2,593

5.07%

Exiting Sanitation

8,366

100.00%

31,634

100.00%

40,000

100.00%

Septic Tank

7,814

93.40%

28,357

89.64%

36,171

90.43%

Drainage

279

3.33%

1,248

3.95%

1,527

3.82%

Pit Latrine

21

0.25%

318

1.01%

339

0.85%

Public Toilet

0

0.00%

0

0.00%

0

0.00%

Other

65

0.78%

99

0.31%

164

0.41%

None

186

2.22%

1,559

4.93%

1,745

4.36%

1

0.01%

53

0.17%

54

0.14%

Condition of Sanitation Facilities Good

8,366

100.00%

31,634

100.00%

40,000

100.00%

5,728

68.47%

14,962

47.30%

20,690

51.73%

Enough

2,391

28.58%

14,387

45.48%

16,778

41.95%

Bad

104

1.24%

812

2.57%

916

2.29%

-

143

1.71%

1,473

4.66%

1,616

4.04%

Unknown

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

30

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent

NonCustomer %

Respondent

%

TOTAL Respondent

%

Distance from house

8,366

100.00%

8,366

100.00%

< 10 m

1,745

20.86%

1,745

20.86%

> 10 m

3,340

39.92%

3,340

39.92%

-

3,281

39.22%

3,281

39.22%

C. CUSTOMER DATA Tariff classification Code 11

8,366 5

100.00% 0.06%

8,366 5

100.00% 0.06%

12

0

0.00%

0

0.00%

13

0

0.00%

0

0.00%

14

7

0.08%

7

0.08%

15

0

0.00%

0

0.00%

21

12

0.14%

12

0.14%

22

1

0.01%

1

0.01%

24

1

0.01%

1

0.01%

25

2

0.02%

2

0.02%

26

1

0.01%

1

0.01%

30

1

0.01%

1

0.01%

2,086

24.93%

2,086

24.93%

32

5

0.06%

5

0.06%

33

169

2.02%

169

2.02%

34

1

0.01%

1

0.01%

41

6

0.07%

6

0.07%

42

23

0.27%

23

0.27%

51

1

0.01%

1

0.01%

6,045

72.26%

6,045

72.26%

D. WATER FLOW CONDITION (within the last 6 months) Frekuensi of flow 8,366 100.00%

8,366

100.00%

sometimes

3,611

43.16%

3,611

43.16%

everyday

2,498

29.86%

2,498

29.86%

never

2,257

26.98%

2,257

26.98%

0

0.00%

0

0.00%

8,366

100.00%

8,366

100.00%

221

2.64%

221

2.64%

89

1.06%

89

1.06%

night and day

1,988

23.76%

1,988

23.76%

uncertain

3,811

45.55%

3,811

45.55%

-

2,257

26.98%

2,257

26.98%

Period of flow

8,366

100.00%

8,366

100.00%

< 6 hours per day

1,633

19.52%

1,633

19.52%

< 12 hours per day

1,555

18.59%

1,555

18.59%

31 (Household)

-

Time of flow only at night only at daytaime

< 18 hours per day

1,225

14.64%

1,225

14.64%

24 hours per day

1,696

20.27%

1,696

20.27%

-

2,257

26.98%

2,257

26.98%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

31

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent

NonCustomer %

Respondent

%

TOTAL Respondent

%

Water quantity

8,366

100.00%

8,366

100.00%

sufficient

3,291

39.34%

3,291

39.34%

insufficient

1,394

16.66%

1,394

16.66%

very insufficient

1,424

17.02%

1,424

17.02%

-

2,257

26.98%

2,257

26.98%

Water Pressure

8,366

100.00%

8,366

100.00%

848

10.14%

848

10.14%

Sufficient

3,424

40.93%

3,424

40.93%

Very Insufficient

1,836

21.95%

1,836

21.95%

-

2,258

26.99%

2,258

26.99%

Water Quality

8,366

100.00%

8,366

100.00%

Good

1,172

14.01%

1,172

14.01%

Sufficient

2,917

34.87%

2,917

34.87%

Bad

2,020

24.15%

2,020

24.15%

-

2,257

26.98%

2,257

26.98%

E. SERVICE PIPE Service Pipe Material

8,366

100.00%

8,366

100.00%

PVC

1,734

20.73%

1,734

20.73%

PE

1,893

22.63%

1,893

22.63%

GIP

2,240

26.78%

2,240

26.78%

40

0.48%

40

0.48%

-

2,459

29.39%

2,459

29.39%

Service Pipa Diameter (inch)

8,366

100.00%

8,366

100.00%

1/2

5,230

62.51%

5,230

62.51%

3/4

501

5.99%

501

5.99%

1

163

1.95%

163

1.95%

1 1/4

1

0.01%

1

0.01%

1 1/2

2

0.02%

2

0.02%

2

6

0.07%

6

0.07%

2 1/2

3

0.04%

3

0.04%

3

1

0.01%

1

0.01%

-

2,459

29.39%

2,459

29.39%

Service Pipe Condition

8,366

100.00%

8,366

100.00%

Good

3,382

40.43%

3,382

40.43%

Sufficient

2,045

24.44%

2,045

24.44%

480

5.74%

480

5.74%

2,459

29.39%

2,459

29.39%

High

Other

Bad -

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

32

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent

NonCustomer %

Respondent

%

TOTAL Respondent

%

Any leakage?

8,366

100.00%

8,366

100.00%

Yes

1,523

18.20%

1,523

18.20%

No

5,194

62.08%

5,194

62.08%

-

1,649

19.71%

1,649

19.71%

Location of leakage

8,366

100.00%

8,366

100.00%

service pipe

1,039

12.42%

1,039

12.42%

484

5.79%

484

5.79%

-

6,843

81.80%

6,843

81.80%

Indication of bypass ?

8,366

100.00%

8,366

100.00%

Yes

2,675

31.97%

2,675

31.97%

No

5,691

68.03%

5,691

68.03%

0

0.00%

0

0.00%

F. WATER METER Is water meter installed?

8,366

100.00%

8,366

100.00%

Water meter installed

4,764

56.94%

4,764

56.94%

Water meter not installed

2,203

26.33%

2,203

26.33%

Unknown

1,399

16.72%

1,399

16.72%

Water meter location

8,366

100.00%

8,366

100.00%

valve / pipe accessories

-

inside building inside yard/garden outside of the yard

734

8.77%

734

8.77%

4,262

50.94%

4,262

50.94%

187

2.24%

187

2.24%

-

3,183

38.05%

3,183

38.05%

Physical Condition of water meter good

8,366

100.00%

8,366

100.00%

2,467

29.49%

2,467

29.49%

bad

2,297

27.46%

2,297

27.46%

-

3,602

43.06%

3,602

43.06%

Water meter glass

8,366

100.00%

8,366

100.00%

good

2,842

33.97%

2,842

33.97%

damage/broken

1,689

20.19%

1,689

20.19%

224

2.68%

224

2.68%

-

3,611

43.16%

3,611

43.16%

Water meter function

8,366

100.00%

8,366

100.00%

Normal

2,478

29.62%

2,478

29.62%

stagnant

823

9.84%

823

9.84%

doesn't work

1,454

17.38%

1,454

17.38%

-

3,611

43.16%

3,611

43.16%

none

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

33

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent

NonCustomer %

Respondent

%

TOTAL Respondent

%

Factory SealSegel Pabrik

8,366

100.00%

8,366

100.00%

Well installed

2,021

24.16%

2,021

24.16%

broken

523

6.25%

523

6.25%

non

2,009

24.01%

2,009

24.01%

-

3,813

45.58%

3,813

45.58%

Company Seal

8,366

100.00%

8,366

100.00%

Well installed

1,868

22.33%

1,868

22.33%

broken

579

6.92%

579

6.92%

non

2,137

25.54%

2,137

25.54%

-

3,782

45.21%

3,782

45.21%

Indication of water damaging

8,366

100.00%

8,366

100.00%

Yes

3,723

44.50%

3,723

44.50%

No

4,640

55.46%

4,640

55.46%

3

0.04%

3

0.04%

8,610

100.00%

8,610

100.00%

596

6.92%

596

6.92%

G. PAYMENT OF WATER BILLS Point of payment PDAM Central Office PDAM Branch Office Never pay the bills Picked up by PDAM officer

789

9.16%

789

9.16%

1,997

23.19%

1,997

23.19%

179

2.08%

179

2.08%

Counter

3,215

37.34%

3,215

37.34%

Bank

1,834

21.30%

1,834

21.30%

0.00%

0

0.00%

Frequency of payment

8,366

100.00%

8,366

100.00%

every month

5,608

67.03%

5,608

67.03%

every 2-4 months

308

3.68%

308

3.68%

once in more than 4 months

350

4.18%

350

4.18%

2,100

25.10%

2,100

25.10%

-

H. OTHER WATER SOURCE INSTEAD OF PDAM H1. Shallow Well Ownership of shallow well 8,366 100.00%

31,634

100.00%

40,000

100.00%

self-own

959

11.46%

9,125

28.85%

10,084

25.21%

others

268

3.20%

2,351

7.43%

2,619

6.55%

93

1.11%

934

2.95%

1,027

2.57%

-

7,046

84.22%

19,224

60.77%

26,270

65.68%

Shallow Well usage

8,366

100.00%

31,634

100.00%

40,000

100.00%

own family

1,000

11.95%

8,827

27.90%

9,827

24.57%

together

several families -

320

3.83%

3,582

11.32%

3,902

9.76%

7,046

84.22%

19,225

60.77%

26,271

65.68%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

34

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent

NonCustomer %

Respondent

%

TOTAL Respondent

%

General quality of shallow well

8,366

100.00%

31,634

100.00%

40,000

100.00%

Clear

1,193

14.26%

11,884

37.57%

13,077

32.69%

124

1.48%

501

1.58%

625

1.56%

3

0.04%

17

0.05%

20

0.05%

7,046

84.22%

19,232

60.80%

26,278

65.70%

Rainy Season

8,366

100.00%

31,634

100.00%

40,000

100.00%

Sufficient

1,305

15.60%

12,315

38.93%

13,620

34.05%

15

0.18%

89

0.28%

104

0.26%

Turbid Smell Water Quantity

Insufficient -

7,046

84.22%

19,230

60.79%

26,276

65.69%

Dry Season

8,366

100.00%

31,634

100.00%

40,000

100.00%

Sufficient

1,135

13.57%

10,604

33.52%

11,739

29.35%

184

2.20%

1,794

5.67%

1,978

4.95%

-

7,047

84.23%

19,236

60.81%

26,283

65.71%

Shallow well distance from house 0-5m

8,366

100.00%

31,634

100.00%

40,000

100.00%

944

11.28%

8,828

27.91%

9,772

24.43%

6 - 10 m

119

1.42%

1,859

5.88%

1,978

4.95%

11 - 20 m

206

2.46%

1,127

3.56%

1,333

3.33%

Insufficient

> 20 m

51

0.61%

595

1.88%

646

1.62%

-

7,046

84.22%

19,225

60.77%

26,271

65.68%

Water Utilization *)

2,239

100.00%

18,978

100.00%

21,217

100.00%

Cook/Drink

651

29.08%

7,941

41.84%

8,592

40.50%

shower/wash

766

34.21%

7,523

39.64%

8,289

39.07%

garden

12

0.54%

15

0.08%

27

0.13%

everything

433

19.34%

3,499

18.44%

3,932

18.53%

wash only

376

16.79%

0

0.00%

376

1.77%

toilet flush

1

0.04%

0

0.00%

1

0.00%

H2. Pump Well Ownership of pump well

8,366

100.00%

31,634

100.00%

40,000

100.00%

self-own

1,645

19.66%

11,533

36.46%

13,178

32.95%

167

2.00%

1,478

4.67%

1,645

4.11%

36

0.43%

590

1.87%

626

1.57%

-

6,518

77.91%

18,033

57.01%

24,551

61.38%

Pump well usage

8,366

100.00%

31,634

100.00%

40,000

100.00%

own family

1,635

19.54%

11,319

35.78%

12,954

32.39%

others together

several families -

213

2.55%

2,282

7.21%

2,495

6.24%

6,518

77.91%

18,033

57.01%

24,551

61.38%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

35

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent General water quality of pump well Clear Turbid Smell

NonCustomer %

Respondent

%

TOTAL Respondent

%

8,366

100.00%

31,634

100.00%

40,000

100.00%

1,782

21.30%

13,385

42.31%

15,167

37.92%

60

0.72%

195

0.62%

255

0.64%

6

0.07%

16

0.05%

22

0.06%

6,518

77.91%

18,038

57.02%

24,556

61.39%

Rainy Season

8,366

100.00%

31,634

100.00%

40,000

100.00%

Sufficient

1,838

21.97%

13,570

42.90%

15,408

38.52%

10

0.12%

28

0.09%

38

0.10%

Water quantity

Insufficient -

6,518

77.91%

18,036

57.01%

24,554

61.39%

Dry Season

8,366

100.00%

31,634

100.00%

40,000

100.00%

Sufficient

1,744

20.85%

12,337

39.00%

14,081

35.20%

104

1.24%

1,261

3.99%

1,365

3.41%

-

6,518

77.91%

18,036

57.01%

24,554

61.39%

Pump well distance from house

8,366

100.00%

31,634

100.00%

40,000

100.00%

0-5m

1,532

18.31%

10,681

33.76%

12,213

30.53%

6 - 10 m

165

1.97%

1,670

5.28%

1,835

4.59%

11 - 20 m

94

1.12%

930

2.94%

1,024

2.56%

Insufficient

> 20 m

57

0.68%

320

1.01%

377

0.94%

-

6,518

77.91%

18,033

57.01%

24,551

61.38%

Who pays the electricity bills?

8,366

100.00%

31,634

100.00%

40,000

100.00%

by own

1,625

19.42%

11,901

37.62%

13,526

33.82%

178

2.13%

1,327

4.19%

1,505

3.76%

Contribution None

45

0.54%

355

1.12%

400

1.00%

-

6,518

77.91%

18,051

57.06%

24,569

61.42%

Water utilization *)

3,060

100.00%

25,481

100.00%

28,541

100.00%

Cook/Drink

974

31.83%

9,879

38.77%

10,853

38.03%

shower/wash

980

32.03%

9,456

37.11%

10,436

36.56%

garden

394

12.88%

3,043

11.94%

3,437

12.04%

everything

15

0.49%

46

0.18%

61

0.21%

wash only

697

22.78%

3,057

12.00%

3,754

13.15%

toilet flush

0

0.00%

0

0.00%

0

0.00%

8,366

100.00%

31,634

100.00%

40,000

100.00%

564

6.74%

2,948

9.32%

3,512

8.78%

27

0.32%

915

2.89%

942

2.36%

H3. Deep well ownership of deep well self own others together -

5

0.06%

218

0.69%

223

0.56%

7,770

92.88%

27,553

87.10%

35,323

88.31%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

36

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent Deep well usage own family several families

NonCustomer %

Respondent

%

TOTAL Respondent

%

8,366

100.00%

31,634

100.00%

40,000

100.00%

565

6.75%

2,929

9.26%

3,494

8.74%

31

0.37%

1,152

3.64%

1,183

2.96%

-

7,770

92.88%

27,553

87.10%

35,323

88.31%

General water quality

8,366

100.00%

31,634

100.00%

40,000

100.00%

592

7.08%

4,011

12.68%

4,603

11.51%

4

0.05%

59

0.19%

63

0.16%

Clear Turbid Smell -

0

0.00%

11

0.03%

11

0.03%

7,770

92.88%

27,553

87.10%

35,323

88.31%

8,366

100.00%

31,634

100.00%

40,000

100.00%

596

7.12%

4,047

12.79%

4,643

11.61%

Water quantity Rainy Season Sufficient Insufficient

0

0.00%

34

0.11%

34

0.09%

-

7,770

92.88%

27,553

87.10%

35,323

88.31%

Dry Season

8,366

100.00%

31,634

100.00%

40,000

100.00%

588

7.03%

3,632

11.48%

4,220

10.55%

Sufficient Insufficient

8

0.10%

448

1.42%

456

1.14%

-

7,770

92.88%

27,554

87.10%

35,324

88.31%

Deep well distance from house

8,366

100.00%

31,634

100.00%

40,000

100.00%

0-5m

500

5.98%

2,674

8.45%

3,174

7.94%

6 - 10 m

68

0.81%

669

2.11%

737

1.84%

11 - 20 m

18

0.22%

465

1.47%

483

1.21%

> 20 m

10

0.12%

274

0.87%

284

0.71%

-

7,770

92.88%

27,552

87.10%

35,322

88.31%

Who pays the electricity bills?

8,366

100.00%

31,634

100.00%

40,000

100.00%

571

6.83%

3,021

9.55%

3,592

8.98%

17

0.20%

789

2.49%

806

2.02%

by own Contribution None

8

0.10%

271

0.86%

279

0.70%

7,770

92.88%

27,553

87.10%

35,323

88.31%

Water Utilization *)

759

100.00%

6,200

100.00%

6,959

100.00%

Cook/Drink

135

17.79%

1,996

32.19%

2,131

30.62%

shower/wash

149

19.63%

1,977

31.89%

2,126

30.55%

wash only

21

2.77%

311

5.02%

332

4.77%

garden

21

2.77%

18

0.29%

39

0.56%

everything

433

57.05%

1,897

30.60%

2,330

33.48%

toilet flush

0

0.00%

1

0.02%

1

0.01%

-

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

37

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

H4. Buy Water Customer Respondent Where do you buy water from?

NonCustomer %

Respondent

%

TOTAL Respondent

%

8,366

100.00%

31,634

100.00%

40,000

100.00%

882

10.54%

4,210

13.31%

5,092

12.73%

5

0.06%

99

0.31%

104

0.26%

neighbour/other

259

3.10%

945

2.99%

1,204

3.01%

bottled water

225

2.69%

135

0.43%

360

0.90%

-

6,995

83.61%

26,245

82.96%

33,240

83.10%

quantity of water bought per day < 1 jerry can

8,366

100.00%

31,634

100.00%

40,000

100.00%

53

0.63%

127

0.40%

180

0.45%

1 - 5 jerry can

992

11.86%

4,388

13.87%

5,380

13.45%

> 5 jerry can

326

3.90%

869

2.75%

1,195

2.99%

-

6,995

83.61%

26,250

82.98%

33,245

83.11%

Water price per jerry can

8,366

100.00%

31,634

100.00%

40,000

100.00%

< Rp. 1,000

226

2.70%

550

1.74%

776

1.94%

Rp. 1,000 - Rp. 5,000

788

9.42%

3,530

11.16%

4,318

10.80%

> Rp. 5,000

357

4.27%

1,304

4.12%

1,661

4.15%

-

6,995

83.61%

26,250

82.98%

33,245

83.11%

Water utilization *)

1,374

100.00%

6,187

100.00%

7,561

100.00%

993

72.27%

4,760

76.94%

5,753

76.09%

shower/wash

0

0.00%

612

9.89%

612

8.09%

wash only

0

0.00%

153

2.47%

153

2.02%

retail seller public tap

Cook/drink

garden eveything toilet flush H5. Other sources Other source utilized *) Spring

0

0.00%

0

0.00%

0

0.00%

381

27.73%

585

9.46%

966

12.78%

0

0.00%

77

1.24%

77

1.02%

1,132

100.00%

31,634

100.00%

32,766

100.00%

87

7.69%

989

3.13%

1,076

3.28%

916

80.92%

1,720

5.44%

2,636

8.04%

4

0.35%

35

0.11%

39

0.12%

26

2.30%

37

0.12%

63

0.19%

0

0.00%

28,427

89.86%

28,427

86.76%

99

8.75%

426

1.35%

525

1.60%

1,007

100.00%

3,963

100.00%

4,970

100.00%

Cook/drink

763

75.77%

2,316

58.44%

3,079

61.95%

shower/wash

130

12.91%

830

20.94%

960

19.32%

79

7.85%

254

6.41%

333

6.70%

Refill water Private Water Company River Deep Well Other Water Utilization *)

wash only garden

0

0.00%

2

0.05%

2

0.04%

everything

35

3.48%

528

13.32%

563

11.33%

toilet flush

0

0.00%

33

0.83%

33

0.66%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

38

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

I. WILLINGNESS TO BE PDAM CUSTOMER Customer Respondent

NonCustomer %

Respondent

Want to be PDAM Customer?

%

TOTAL Respondent

%

31,634

100.00%

31,634

100.00%

Yes

22,104

69.87%

22,104

69.87%

No

9,530

30.13%

9,530

30.13%

0

0.00%

0

0.00%

28,554

100.00%

28,554

100.00%

3,003

10.52%

3,003

10.52%

897

3.14%

897

3.14%

Reason of not being PDAM customer *) PDAM has not served our area Doesn't know how to apply to be PDAM customer Connection Fee to expensive

2,249

7.88%

2,249

7.88%

18,212

63.78%

18,212

63.78%

1,764

6.18%

1,764

6.18%

2,429

8.51%

2,429

8.51%

0

0.00%

0

0.00%

31,634

100.00%

31,634

100.00%

22,426

70.89%

22,426

70.89%

9,208

29.11%

9,208

29.11%

0

0.00%

0

0.00%

44,852

100.00%

44,852

100.00%

5,765

12.85%

5,765

12.85%

Water quantity

8,402

18.73%

8,402

18.73%

Water Pressure

13,135

29.29%

13,135

29.29%

Water Quality

17,550

39.13%

17,550

39.13%

0

0.00%

0

0.00%

22,210

100.00%

22,210

100.00%

PDAM service is poor Procedure of new connection is complicated water tariff to expensive If PDAM service is better, will you be a customer?

Yes No Which service need to be improved? *) Time of flow

Term of payment preferred Cash Installment Period of installment

1,992

8.97%

1,992

8.97%

20,218

91.03%

20,218

91.03%

0

0.00%

0

0.00%

20,218

100.00%

20,218

100.00%

3 months

1,923

9.51%

1,923

9.51%

6 months

1,838

9.09%

1,838

9.09%

9 months

1,647

8.15%

1,647

8.15%

12 months

3,453

17.08%

3,453

17.08%

15 months

4,734

23.41%

4,734

23.41%

18 months

6,623

32.76%

6,623

32.76%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

39

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent

NonCustomer %

Respondent

Reason of refusing for being PDAM customer *) Already have other source

%

TOTAL Respondent

%

12,316

100.00%

12,316

100.00%

8,762

71.14%

8,762

71.14%

Easier to by from retail seller

89

0.72%

89

0.72%

cheaper to buy from retail seller or other No use, because PDAM service is poor PDAM supply often disturbed

63

0.51%

63

0.51%

1,595

12.95%

1,595

12.95%

962

7.81%

962

7.81%

Poor PDAM water quality

664

5.39%

664

5.39%

Water quantity from PDAM is insufficient -

181

1.47%

181

1.47%

ACTION PLAN REQUIRED Service Pipe

4,317

100.00%

4,317

100.00%

Leak repair

1,684

39.01%

1,684

39.01%

Service pipe replacement

1,086

25.16%

1,086

25.16%

978

22.65%

978

22.65%

569

13.18%

569

13.18%

0

0.00%

0

0.00%

Water Meter

6,865

100.00%

6,865

100.00%

water meter replacement

3,243

47.24%

3,243

47.24%

water meter relocation

3,216

46.85%

3,216

46.85%

406

5.91%

406

5.91%

0

0.00%

0

0.00%

Indication of illegal connection

8,302

100.00%

8,302

100.00%

Indicate illegal connection

1,177

14.18%

1,177

14.18%

No indication

4,049

48.77%

4,049

48.77%

-

3,076

37.05%

3,076

37.05%

Check the possibility of bypass connection repklacement of service pipe accessories -

check the possibility if illegal consumption -

Want to be customer *) Give information whenever this area can be served by PDAM Give information/leaflet of how to apply and the connection fee Give information about instalment of new connection fee Inform about the comparison of water price between PDAM and retail seller

64,533

100.00%

64,533

100.00%

14,471

22.42%

14,471

22.42%

20,012

31.01%

20,012

31.01%

18,050

27.97%

18,050

27.97%

12,000

18.60%

12,000

18.60%

Sanitation Facility

8,366

100.00%

31,634

100.00%

40,000

100.00%

Repair existing facility

2,997

35.82%

3,591

11.35%

6,588

16.47%

257

3.07%

1,412

4.46%

1,669

4.17%

5,112

61.10%

26,631

84.18%

31,743

79.36%

Build new facility -

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

40

HOUSEHOLD CENSUS FOR WATER SUPPLY IN MANADO

Customer Respondent Type of sanitation facility required Septic tank Pit latrine Other -

NonCustomer %

Respondent

%

TOTAL Respondent

%

8,366

100.00%

31,634

100.00%

40,000

100.00%

509

6.08%

2,176

6.88%

2,685

6.71%

2

0.02%

22

0.07%

24

0.06%

0

0.00%

0

0.00%

0

0.00%

7,855

93.89%

29,436

93.05%

37,291

93.23%

ENVIRONMENTAL SERVICES PROGRAM WWW.ESP.OR.ID

41

ENVIRONMENTAL SERVICES PROGRAM Ratu Plaza Building, 17th. Fl. Jl. Jend. Sudirman No. 9 Jakarta 10270 Indonesia Tel. +62-21-720-9594 Fax. +62-21-720-4546 www.esp.or.id