Chatbots vs Mobile Apps: Where The Future Belongs?
Mobile Apps have become a go-to tactic for businesses around the globe. There won’t be any organization in the world who hasn’t invested in this sector. Nowadays, mobile apps are not a fashion symbol; it has become a necessity. Those who don’t have mobile apps for their business will fall behind the competitors. You can say that mobile apps have revolutionized every sector of the industry. Therefore, it becomes essential for all of you to be aware of its latest trends. Now, in the last few years, there is another innovation which took place. People know this innovation as Chatbots, and it has taken the world by storm. Chatbots have become a real buzzword in the last few years or so. There won’t be anyone who hasn’t heard of Chatbots & its functionalities.
According to a survey by Gartner, 85% of the customer relationship will get maintained without any human intervention by 2020. That’s where Chatbots will play a massive role. Therefore, it becomes vital to have in-depth knowledge about this trending technology. The Beginner’s Guide To Chatbot can be helpful in this regard, without any doubt.! Recently, Mobile Apps and Chatbots have emerged as two of the most significant players. There is a massive debate going on the industry about which is the most impactful player. Experts believe that Chatbot is where the future belongs. So, you should know about it. Chatbots vs. Mobile Apps has been one of the ongoing debates around the industry. Most of the people are favoring Chatbots over the Mobile Apps are in this aspect. The question is, Why Chatbots over Mobile Apps? So, let’s analyze that aspect.
Why Chatbots Gets Preference Over Mobile? In this section, we’ll provide you with a list of reasons for which Chatbots gets preference over Mobile Apps. It will also help you to understand why experts are favoring Chatbots in the Chatbots vs. Mobile Apps contest. So, let’s get the show started right here, right now.!
1. User Love Messenger Apps
Messenger Apps have become the talk of the town in the last few years or so. Facebook Messanger has been the most successful in this aspect. It has over 1 billion active users. These people use messenger to communicate with any brand. For that, Chatbots come into the picture. Chatbots helps customer to know about the brand. It can also assist customers and solve their burning issues. Due to all these reasons, Chatbots have gained massive popularity among the audience. Nowadays, customers prefer talking to bots compared to representatives. The reason behind that is the ability of Chatbots to understand the context of the question. It can provide intelligent answers as well. That’s why people have become a fan of messenger apps. So, you will see Chatbots beating mobile apps in the future. So, start working on this aspect soon.
2. Users Are Bored Of Apps Mobile Apps have been around for a long time. Therefore, many experts believe that the saturation point is nearer. People have become bored with various apps. Unless you get an out of the box app, people are not going to use it. There are more than two billion apps for Android OS. Add that to some million iOS app, and you will get crazy about that aspect. Most of the apps nowadays are complicated. You need to download them, and they take a chunk of your phone’s memory as well. Managing the smartphone memory has also become a massive issue for users. For solving all those issues, Chatbots come into the picture. For using a Chatbot solution, you don’t need to download anything. It also doesn’t compromise your smartphone’s memory as well. That is the prime reason why Chatbots are going to replace mobile apps sooner rather than later.
3. Chatbots Bring Human Touch Mobile Apps help you to solve all your daily routine problems and make your life easier. But, it can’t bring human touch into the picture. Chatbots can understand the human language, and based on that; it can provide accurate answers to the questions of customers. It could work well. Chatbots make use of Natural Language Processing (NLP). The NLP-Based Chatbot Services can understand the syntax as well as the semantics of the
human language. It can also understand what would be the reaction of the customer in a particular situation. So, that is an added advantage. Now, when you talk about mobile apps, users have to navigate through the menu to find one option. That’s not the case with Chatbots. For using any bot, you don’t need to manage a lot of stuff. You have to install the software once and then; you can enjoy the benefits out of that.
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