The Chatbot Affair- A depth-in guide for the Bot Craze World
In a techie jargon, the year 2016 was parturition of a technology called 'Chatbot.' Chatbots became the prattle of everyone's mouth with Facebook's announcement for launching their Messenger platform from April 2016 onwards. The growth of Chatbot with a preferred platform for user interaction is escalating day-by-day. So I can gain some positive responses if I ask you to agree with me that today if someone speaks about Chatbot technology and how it has been simulating conversations with computers, wouldn't be something new to the ears. The Bot also popularly known as the Offspring of Chatbot has been grabbing the limelight for allowing the automation tasks that the user performed. With this present-day neurosis, Chatbots have been taking the most prominent place in communication and therefore gave rise to many questions which deserve quick answers.
I have provided the journey of chatbot from novice to a superstar that would resolve the mystery of why Chatbots are your favorites. In this blog I will be covering:
What is a Chatbot? What is a bot? What is a bot in computer terms? What is the use of Chatbot? The types of chatbots available What is a chatbot platform? How to create a chatbot? The top Chatbot Frameworks available with us The top 10 Chatbots for 2019 How to create a bot?
Let us get supercharged by diving deep into the details.
What is a Chatbot? I will keep it simple — a real visitor chats with an application based on some rules and algorithms established in advance. They find an important place in marketing and sales assistance. Bots. Chatbots. These terms are ballooning and popping across your screen. With every technological advancement, they relate to, and it becomes mandatory to know the meaning of each of these terms and how they differ. Though we have seen what chatbots are, let us explore bots. What is a bot? A bot is an automated tool which makes the task easier. The bots which can understand the natural language is capable of
keywords recognization and execution based on them. Bots present those customers having a list of buttons so that they could click and move the interaction to the next page. For example, H&M, a renowned fashion retailer, aids the users through a bot on Kik to find products they may like. For making the customer service more efficient, bots prove themselves as best in dealing with simple queries. Retailers need to pay attention to the capabilities in minimizing customer frustration and customer effort as simple bots don't understand the language.
What is a bot in computer terms? If I have to speak in a techie lingo, then I would say that it is an automated program running over the internet. Some of the bots are capable of automatically running whereas others are executing commands after receiving the input. Some common examples include web crawlers, chat room bots, and malicious bots.
What is the use of Chatbot? “Handle the customer service issues with care as your customers would decide the longevity of your business.� With this golden rule, companies have been opting for AI solutions and are expected to have a triple boost up by the end of 2019. With the market getting acquainted with the basics of AI, implementing AI solutions will become a fad. You can say that inbound marketing and user experience together will touch new heights beyond our imagination.
The Chatbots are capable of providing 24/7 automated self-service solutions and thus handle the customer related issues intelligently. They are capable of handling the frequently asked questions, the underlying transactions, and many more. You could locate chatbots on websites, social media channels, and now capturing the mobile apps which aim to use software for simulation of human conversation.
Also Read: How To Create AI Chatbot For Non-Technical People? Thus the timely addressing of issues by the chatbots results in increased efficiency by reducing the volume of calls from the customers to the staff. Chatbots are responsible for increasing the engagement rate with the customer on various levels. Right from brand coverage to natural interaction including intimation of current deals, latest content, etc., chatbot gives you a lot of opportunity for creating a buzz and gather more audiences. Lead generation is one of the most crucial factors for marketers. You might be wondering chatbot's role here. Well to your surprise chatbots come to your rescue to avoid unnecessary data collection. Isn't the benefits of using a chatbot alluring? Did you know that there are two types of chatbots available?
1. Rule-based Chatbots: They are not new in the market. They
have marked their presence in text messaging and are used by many companies for the same purpose. The creation of rule-based chatbots by the developers solely rely on a set of
predefined terms and rules which when given as input outputs a suitable result complimenting the action taken. Example: Rule-based chatbots check the prepaid
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