The rewards are limitless WITH ES R AU STR ALIA
TO G E T H E R , W E M A K E L I F E M O R E R E WA R D I N G
Welcome to ESR Agent Recognition & Accor Plus
Dear John Smith, Accor Plus Membership No: 123 456 789 Membership Valid Until: 1/1/2023 ALL status: Silver Thank you for joining Accor Plus – Asia Pacific’s travel, dining and lifestyle programme dedicated to helping you experience more. We are thrilled to welcome you on board! As a valued ESR Australia member, you can now access incredible savings and benefits locally and across Asia Pacific. Save on your accommodation at your favourite hotel brands such as Sofitel, Pullman and Novotel, enjoy incredible discounts on meals at a wide range of hotel and resort restaurants, and treat yourself to a range of experiences through our travel and entertainment partners. Your Accor Plus Welcome Pack is enclosed together with your new membership card. To enjoy your benefits, please show this card or your digital card (available on the Accor ALL app) each time you stay or dine at a participating hotel. As an Accor Plus member, you are also rewarded with Elite status in ALL – Accor Live Limitless, Accor’s global lifestyle loyalty programme which unlocks benefits across the world. So welcome, and now discover the full range of travel, dining and lifestyle benefits waiting for you by visiting accorplus.com. Experience More!
Phil Pearce Chief Executive Officer ESR Australia
ESR’s Agent Recognition Program offers extraordinary experiences through our partnership with worldwide hospitality experts, Accor. Thanks to our rewards program, the possibilities a re limitless when working with ESR Australia.
40 BRANDS * 5,200 HOTELS * 110 COUNTRIES
How it works
Qualify Earn Points Spend Your Points
01 The ESR Agent Recognition Program is open to leasing agents who complete a lease deal for an ESR Australia property.
02 Agents can earn points with every leasing deal completed. Points will be awarded to your ALL — Accor Live Limitless account.
03 Agents can then redeem their points with Accor across their 40 brands, 5200 Hotels in 110 countries. You can also use your points with Accor’s world wide partners.
USING YOUR POINTS
Redeem your points while travelling the world, enjoying indulgent dining, sharing money-can’t-buy cultural and sporting experiences, or with Accor’s m any international partners.
ACCOMMODATION
Use your points to enjoy extraordinary stays in the world’s finest hotels, homes and villas with an unprecedented level of service and care.
DINING OUT
Indulge yourself by using your points f or unique dining experiences or at any o f our participating restaurants around t he world.
EXPERIENCES
Spend your points on a once-in-a-lifetime experience, meeting your favourite musician backstage at a music festival or share your p assion at some of the world’s most prestigious s porting events from the best seats in the g round.
PARTNERS
Your points can be used with our partner programs. Convert them to the Qantas P oints or use them at airport lounges, car rental or to travel on the Eurostar.
Frequently asked questions 1 What is ESR Australia’s Agent Recognition Program? ESR Australia’s Agent Recognition Program offers extraordinary experiences through our partnership with the worldwide hospitality loyalty program, ALL - Accor Live Limitless. The program is to recognise our agents and reward them through ALL Reward points which can be used through our partnership with Accor. Qualifying agents can earn more, explore more and enjoy more with ESR Australia. 2 How does it work with Accor Live Limitless? ESR Australia have partnered with ALL - Accor Live Limitless as our fulfilment partner. Members of Accor Live Limitless loyalty program can use their points in the Limitless Experiences e-store with access to discounts to more than 3,000 hotels worldwide. Use your points for travel, accommodation, experiences, and shopping with ALL- Accor Live Limitless. For more questions on the Accor Live Limitless program please go to: https://all.accor.com/loyalty-program/reasonstojoin/index.en.shtml 3 How can I apply/ qualify for the ESR Recognition Program? Entry to the program will be via qualifying for Accor’s paid loyalty program, Accor Plus, an annual paid membership subscription program valid throughout the Asia Pacific which will give new members automatic Silver recognition status in Accor’s free to join the global program, ALL Accor Live Limitless. By entering via Accor Plus agents are automatically guaranteed the will be recognised as a sliver status member from their first stay at an Accor property. Qualified entry into the program will be eligible for a 12-month Accor Plus membership with associated benefits upon completion of a leasing deal. As an agent, you do not need to apply. Our system will notify us if you have qualified, and we will be in contact to invite you into the program.
4 How will I know if I’ve qualified to the program? Upon completing a leasing deal our system will notify us that you have qualified for the program. We will contact you via email to congratulate you and invite you to the program. You may choose at this point in time to agree to join or not. 5 How do I earn points? Points will be awarded calculated at 2% of total agents fee (based on annual average rent) ESR Program Calculator: 2% of Agents Fee based on average annual rent X = Accor Reward points Accrued On receipt of leasing data qualified by ESR Australia’s leasing team, ESR Australia will determine the total number of ALL Reward points to be awarded to the agent and assign these to the individual and advise them via email communications when new points are added. 6 How do I redeem my points? You can redeem your ALL Reward points in multiple ways via the Accor Live Limitless ecosystem: — Online with your ALL Member Id — By Phone – Australia 1300 656 565 — At the hotel For more information on how to redeem your points for bookings please go to: https://all.accor.com/loyalty-program/use/booking-with-points/index. en.shtml For more information on what you can redeem your points on please go to: https://all.accor.com/loyalty-program/use/index.en.shtml
Frequently asked questions hen I’m invited to the program what do 7 W I need to do?
hat if I don’t qualify, how can I still 10 W be involved?
You will be notified via email from ESR Australia with an invitation to the program once you have achieved the required qualification. Once you have accepted our program T’s & C’s you will then be awarded an Accor Plus Membership with Silver status in ALL - Accor Live Limitless.
Unfortunately, to be part of the program you need to qualify as per our T’s & C’s. However, you are still able to sign-up for our recognition program marketing & communication emails to keep you informed of the great benefits available when you do qualify.
Accor Plus will send through a Welcome and On-boarding email to help you get started.
Accor Live Limitless Terms & Conditions
8 I have questions on the Accor Plus membership, where should I go? As part of the ESR Australia Agents Recognition Program we want to ensure the best customer experience for our agents and for the first year we will enter you into the Accor Plus tier which has a range of great benefits! Including a complimentary night say, up to 50% off dining at Accor Pacific locations, and early access to Accor Live Limitless super sales. For FAQs relating to the Accor Plus program please go to: https://www.accorplus.com/about/faqs/ 9 What happens to my Accor Plus membership after the 12months are up? As part of our ESR Australia Agents Recognition program, the Accor Plus 12 month paid membership is part of the reward when you initially qualify. If you would like to continue with the Accor Plus membership after 12 months, you will need to organise your own payment details to continue receiving exclusive benefits. If you choose not to continue with your Accor Plus membership your points balance will be retained via your ALL - Accor Live Limitless Membership and you will continue to be part of the ESR Australia Agents Recognition Program and can continue to accrue ALL Reward points with ESR Australia and burn them through the Accor Live Limitless ecosystem.
https://all.accor.com/loyalty-program/legal/terms-and-conditions-en.pdf
Thank you FURTHER INFORMATION To find out more about ESR Agent Recognition please contact us by email at: aus_agentsrecognition@au.esr.com or visit: agentrecognition.au.esr.com
TO G E T H E R , W E M A K E L I F E M O R E R E WA R D I N G