WELCOME TO
RIVER CREEK RIVER CREEK OWNERS ASSOCIATION | RIVER CREEK CLUB
Answers to frequently asked questions from new residents transitioning into our community
Hello!
Understanding the
DIFFERENCE RCOA
RIVER CREEK OWNERS ASSOCIATION (RCOA) Homeowners’ Association • 703-669-4350 www.rivercreekowners.com
River Creek Owners Association (RCOA) | The RCOA manages & maintains the common area of the homeowners’ association (Association), enforces the Governing Documents & the Rules and Regulations, & collects monthly assessments.
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During the purchase process of your home, you received Resale Documents (aka, Disclosure Packet) via email. In that email, there was a link to our www.RiverCreekOwners. com website. Now that you have settled on your home, it is your responsibility to let the RCOA know that you have joined the community by completing the New Resident Information Sheet. This form is on the website under Realtors > Resales. Instructions for completing the form are included with a SUBMIT button to the RCOA office. You should take immediate action; the website is the portal to all that River Creek has to
offer and is essential to gate access and receiving communications from Management and the RCOA Board and committees. Once you submit your completed New Resident Information Sheet, the staff sets up your temporary credentials for Guest List Access on the dwellingLIVE website and your RCOA association assessments website, CiraNet. RCOA then sends temporary passwords or codes. For security reasons, reset your passwords for these websites. Once you have completed these steps, contact Client Services in the RCOA office
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at 703.669.4350 x0 to schedule an appointment to pick up the Welcome Packet, register your transponders, review website logins, and ask any other questions you may have. Association dues payments may be made by phone, online, or by mail with the coupon booklet that you received after settlement. Once you receive the booklet, you will have an RCOA account number. For your convenience, you may set up recurring payments of your monthly association assessments in your www.ciranet.com/resident portal account or by calling 855.477.2267 x4.
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RCC
RIVER CREEK CLUB (RCC) RCC is a member of ClubCorp • 703-779-2022 www.rivercreekclub.com
River Creek Club (RCC) | The River Creek Club manages & maintains the Club grounds, Clubhouse, amenities, & collects monthly dues.
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Every River Creek homeowner is automatically a social member of the RCC with monthly membership dues that give you access to all Club amenities except golf (golf memberships are additional). Upon closing on your home, the Member Experience Director sets up your social membership number and creates an account on the RCC website www. rivercreekclub.com with your new logon credentials. Immediately thereafter, the Member Experience Director reaches out to provide this information and to offer you a tour of the River Creek Club. If you have not been contacted, call the Member Experience Director at 703.779.2022 x5376.
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Once you receive your logon credentials into www.rivercreekclub.com, sign into the website to receive communications from the Club on activities and important announcements. Here, you can set up your online payment arrangements for Club dues, make reservations for Club events, and find out what is happening at the Club. We suggest each member of the household register their own emails to stay informed; use the same member number. For Golf memberships and questions, please call the Senior Membership Director at 703.779.2267 x5399.
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See “RCOA and RCC Roles & Responsibilities for more details.
Q:
What is the schedule for TRASH & RECYCLING?
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Trash pickup is Monday and Thursday; however, different procedures apply to Monday trash pick-up. For both trash days, trash waste must be placed curbside by 6:00 am, but not before 6:00 pm the night before scheduled pick-up. Household waste only. No construction, remodeling or household hazardous waste; including paint, pesticides, oil, gas, antifreeze, corrosive chemicals etc. On Mondays, no trash should be placed outside the trash bin, including boxes. Recycling is Thursday. Trash and recycling waste must be placed in respective bins, placed curbside by 6:00 am, but not before 6:00 pm the night before scheduled pick-up. Acceptable items include newspapers, magazines, catalogs, junk mail, phone books, cardboard boxes flattened to less than 36” by 36”, cereal and cracker boxes, aluminum and steel cans, plastic bottles, and jugs. Note: plastic containers used for insecticide, herbicide, petroleum, products, or automotive fluids are not accepted. Glass is no longer included in weekly curbside collection. Glass is NOT to be placed in the recycle bin, but in the trash bin. To find a nearby recycling center visit: https://www.loudoun.gov/127/Waste-Management Bulk items and moving boxes: by appointment. Contact American Disposal Services (ADS) at 703-368-0500. All moving boxes must be flattened to less than 36” by 36”. Boxes are not picked up on Mondays and should be placed in the recycle bin on Thursdays only. Yard debris is picked up on Thursdays, March-December. SINGLE FAMILY HOMES must put yard debris in PAPER BAGS and left at the side of the trash can for separate pickup. Grass clippings and leaves must be bagged. Brush and limbs must be bundled not to exceed 4’ in length, 3” in diameter, and 50 pounds. Please note that concrete blocks, bricks, dirt, and sod are not accepted. ATTACHED HOMES are NOT included in yard debris pickup (per Loudoun County regulations.) Regardless of yard size, place yard debris in TRASH RECEPTACLES using plastic or paper. Biodegradable paper is recommended but not required. Hazardous waste collection: Contact the Loudon County Office of Solid Waste, 703-771-5500. Live holiday trees are collected on regular trash days the first two weeks of January. Trees must be undecorated and free of all tinsel. Do not place trees in any type of bag. American Disposal Services does not operate on Thanksgiving, Christmas, or New Year’s Days.
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Want to learn more? Visit the River Creek Owners website for more info, including contact details for residents and committes.
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How do I allow my visitors and vendors into River Creek?
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There are two gates: the main gate on Olympic Drive and the back gate on Shoal Creek. You and your guests can use either gate. Due to the low clearance at the front gate, your service providers, moving trucks and all vendors must enter at the Shoal Gate (back gate). You must register guests and vendors on the dwellingLIVE website, which you will receive login credentials from management after completing the New Resident Information Sheet. To keep traffic moving smoothly into the neighborhood, you must register all recurring and occasional guests(s)/ vendor(s) to avoid having them turned away. This includes moving company vehicles. After your initial updates to dwellingLIVE, you must maintain current guest/vendor lists and keep your family members’ contact information current. There is a dwellingLIVE App for Apple & Android.
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Driveways are for the exclusive parking of cars only and every home in River Creek has a driveway. Residents are not permitted to park vehicles in our visitor spaces, and visitors may not exceed 30 days in the visitor parking areas. Extra cars should not be housed in visitor spaces, as they are subject to towing. For those neighborhoods that do not provide visitor parking, street parking is allowed (not overnight).
Where do my visitors and vendors park?
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Where can I learn more?
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For a complete review of the policies and standards for living in River Creek, refer to the Governing Documents/Rules & Regulations which are found in your Disclosure Packet and/or on the www. rivercreekowners.com website.
Q&A
Who is responsible for my yard? You are. River Creek takes pride in the appearance of its entire community, and it is your responsibility to keep your lawn cut and weeds under control. Landscaping and all structural maintenance (dirt and mold on outside structures, driveway maintenance, etc.) is to be maintained by the owner, including the VERGES.
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What are VERGES? In attached homes, this is the turf area between the sidewalk and the street. Refer to the River Creek Rules and Regulations document, Property Maintenance Standards, page 15 item B. This document is available in your Disclosure Packet and on www. rivercreekowners.com under the Resources > Governing Documents tab.
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I want to make exterior changes to my home. What do I need to know? All outside modifications to your property must gain approval from the Covenants Committee. The RCOA Design Guidelines and Standards document is the first place to look for what is acceptable/unacceptable. This document is available in the Disclosure Packet you received prior to closing and on www.rivercreekowners.com under the Resources/Governing Documents/Design Guidelines, Standards, & Architectural Review Process V7.0 Jan-2019 tab. Management is available to assist you with the process and may be contacted via 703.669.4350 or at CovenantsManager@ rivercreekowners.com.
Which utilities am I responsible for? Dominion Energy 888.667.3000 Town of Leesburg Water & Sewer 703.771.2701 Washington Gas 8 703.750.1000
The RCOA removes snow on streets. Each resident is responsible for removing snow from the sidewalk & driveway.
Get Involved! The RCOA is managed by an internal staff overseen by the Board of Directors and relies on volunteers to supplement the management of the association. The Board is elected by residents. In River Creek, neighbors who volunteer for committees are the force behind the association. Homeowners and renters are encouraged to consider applying for volunteer status on one of the standing committees. The contact information for each committee can be found on the www. rivercreekowners.com website.
Board and Management. The Neighborhood Coordinator Program is a sub-committee of the Communications Committee and supports Management and the Committee as a conduit of urgent or social information to their individual neighborhood.
The Confluence Park Committee advises the Board and The Budget and Finance Management and assists Committee develops and in informing residents makes recommendations on maintenance, to the Board and enhancements, and the Management on the use of Confluence Park. annual operating budget, This committee notifies annual capital budget, the Board, Management, annual assessments, and the Safety Committee investment strategy. regarding matters pertaining to safety and The Communications environmental concerns Committee provides that affect the Park. relevant, timely, and accurate information The Covenants to homeowners and Committee insures the renters in support of the property will always be
maintained in a manner that provides visual harmony and soundness of repair. The Grounds and Landscaping Committee reviews, considers, and advises the Board and Management on issues related to enhancements, maintenance, upkeep, and use of the common areas, and assists the Board in informing residents about issues pertaining to these areas. The Safety Committee reviews, considers, and advises the Board and Management on issues related to resident and guest safety. The Committee helps to identify areas of potential safety hazards or risks within the community and recommends mitigating measures to address them.
The staff of the RCC, employees of ClubCorp, is responsible
for the operations of the Club. A volunteer Board of Governors acts as an advisory Board to Club management. To find out more, visit www. clubcorp.com website. “Clubs within the Club” are clubs that have been established by volunteer members. To find out more information about Clubs within the Club, attend a
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New Member Mixer (announced in the Club Newsletters) or visit www. clubcorp.com website.
Roles &
RESPONSIBILITIES RCOA
RIVER CREEK OWNERS ASSOCIATION (RCOA) Homeowners’ Association • 703-669-4350 www.rivercreekowners.com
The RCOA maintains the common area of the association & enforces the Governing Documents of the homeowners’ association. RCOA Board of Directors Responsibilities 1. RCOA Governing Documents & Rules and Regulations 2. Volunteer Board of Directors & Committees: • Budget & Finance • Election Committee • Communications (including Neighborhood Coordinator Program) • Confluence Park • Covenants • Grounds & Landscape • Safety 3. Annual Meeting 4. Communications media (print, email, signage, www. rivercreekowners.com website, Reflections) RCOA dues support Management services: Full-service onsite Management Office Enforcing the Governing Documents Covenants management Budget & Finance Reserves Annual audits Town Hall meetings Resident surveys Common area grounds & landscaping maintenance • Neighborhood entrances enhanced annually • Multiple pocket parks in neighborhoods and along trails
• Pond fountains and lighting maintenance • Waterfall fountains & lighting maintenance • Active Forest Management Plan Resident trash, recycling, yard debris curbside pick-up Mailbox repair and replacement Riverfront “Confluence Park” • Full basketball court • Volleyball court • Natural, sustainable gardens in the park • Kayak dock • Kayak and canoe storage racks • Security patrols • Security cameras Playgrounds (2) maintenance & repair Snow removal on roads and hiker/biker trails Road maintenance & replacement Hiker/bike trails maintenance & replacement Gated access control: • Security patrols • Gate access software • Mobile App for guest management • Security Cameras • Cloud-based Owner Portal with access to all association documents • Vendor websites (dwellingLIVE/CiraNet) • Licenses • Maintenance • Database administration
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RCC
RIVER CREEK CLUB (RCC) RCC is a member of ClubCorp • 703-779-2022 www.rivercreekclub.com
The RCC manages the Clubhouse, Clubhouse grounds & parking lot, & Club amenities & staff. RCC Board of Governors Responsibilities The role of the River Creek Board of Governors is to serve as ambassadors for the Club and community. The Board acts on an advisory group to Club management. In this advisory role, there is no legal or financial obligation or liability on the part of the Board of Governors, either individually or as a group. Through their pride and commitment to the Club, members of the Board involve themselves in promoting the ongoing success of the Club through the sponsorship of friends and colleagues to membership. They work together with Club management to develop a long-term vision to meet community and member expectations. RCC dues support the following Club Services Clubhouse maintenance & operations Clubhouse dining & social events Golf course maintenance & events Men’s Golf Association (MGA) Women’s Golf Association (WGA) River Creek Tennis Association (RCTA) Golf course events Pro-Shop facilities, reservations & sales Tennis courts & programs Pool maintenance & programs Fitness center & programs Pond maintenance (except fountains) Reflections (joint publication with RCOA) Membership/Social Event Committee (reports to Board of Governors) River Creek Club social membership dues include use of the following: Tennis Courts Fitness Center Swimming Pools Dining and social events at the Clubhouse Complimentary rental of the banquet facilities for private events (Food & Beverage minimums apply)
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For social membership questions, contact the Membership Experience Director at 703.779.2022, extension 5376. For golf membership questions, contact the Senior Membership Director at 703.779-2022, extension 5
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Compiled by the RCOA COMMUNICATIONS COMMITTEE 12
Revised November 2, 2021