CUSTOMER CARE, SERVICE AND SPARE PARTS

CUSTOMER CARE, SERVICE AND SPARE PARTS

A big thank you to all our Service Department including: Customer care, Spares, Technical and Workshop for all the Hard work and support that they put behind the scenes to keep our customer happy with their investment!

Message from our National Service Manager - Arthur

With some recent staff changes and some process changes the team are all working together with 1 goal in mind – PROVIDE THE BEST POSSIBLE AFTER SERVICE POSSIBLE!

We had some changes amongst all departments (Spares, Customer care and Workshop, Technical) new staff coming on board and we are still growing, we have a good vibe for 2023 and ready to assist, all you need to do is ask .

Customer Care

Recently we had Bernie, Maureen, Nigel join our team. Trish also came back a few days a week, joining forces with the Cettina and Christine. The Customer care team has a wealth of knowledge and experience within the industry. The team is trained to deal with all types of service related issues, so if you have a concern about a service issue best to send the team an email, what might be a concern to you is possibly daily routine for them.

Although customers’ expectations are getting bigger and bigger, we nearly always find the right outcome, even after all the frustration during the whole process of finding a solution. Nearly all our customers, once resolved, have thanked us for the awesome after service they have received.

Testimonials

Lam

“Picked up some spare parts from in store. The staff there were very friendly and helpful with finding the parts I needed!”

“Thank you Cettina for solving my problem with intelligent thinking rather than relying on whatever is spat out by the Internet. I am so grateful and wish you well.”

Kind Regards

Maggie Staley

“Yes the Eurolinx service team came this morning to swap out the faulty microwave. The whole process has been effortless. I received multiple updates and follow ups from both companies. Just wanted to say thank you very much for this amazing customer support”

Kind regards Yasmin

“Hi Arthur,

Not an issue,

Have a wonderful Christmas to you all you at Eurolinx and thank you for your continued support throughout the year, I wish all the companies were like you, you don’t know how well your company is run compared to some of the leading companies in Australia, your company makes our life so easy to deal with every aspect of it. Thanks”