Victory Leisure Homes takes a bold step forward with a significant, senior new hire

Luxury holiday homes manufacturer Victory Leisure Homes has appointed Steve Toas as its new director of quality and customer experience, in a strategic move that the business believes will further stand it apart.

With more than 20 years’ senior level experience in quality management, manufacturing industry standards, auditing and customer care, Steve has worked across the automotive, construction and caravan industries. Steve’s new role will focus on ensuring that Victory’s quality is unparalleled, while forming strong relationships with customers across the UK in order to build a programme of continuous improvement.

He said: “I’ve worked with the team at Victory for almost five years on a consultancy basis, and I recognised that we shared a lot of the same ambitions: to be a disruptor, do things differently and evolve the industry for the better. So, when the opportunity arose to join the company, I jumped at the chance.

“On the quality side, I’ll be looking to drive a continuous improvement philosophy throughout production and the wider supply chain. Complementing this work, I’m looking to gain meaningful customer feedback and conduct strategic business reviews to analyse our processes from the beginning right through to the end of our holiday homes’ lifecycles.

“With a varied career background, I feel I’ll be a great asset to the team – bringing a fresh perspective to Victory. I know that this is a unique opportunity, and I’m keen to make my mark here and lead from the front. I’m looking forward to an exciting journey ahead!”

Gary Corlyon, managing director of Victory said: “We’ve been manufacturing holiday homes for more than a decade and the business has grown considerably during this time – with the opening of a second factory, increasing production and growing our headcount. But growth cannot come at the sacrifice of quality, and maintaining our high standards will be a key focus for Steve.

“Our customers expect the highest quality of products and service. And rightly so. So, building strong relationships, capturing customer insights and giving them the best level of care will be top of Steve’s agenda. All of this feeds into our overall quality agenda strategy.”

“There aren’t many – if any - holiday home manufacturers that commit to quality and customer experience in this way. So, I’m looking forward to seeing Steve help us continue to stand apart and do things the Victory way.”