Mandarin Oriental prepares for future expansion

Jamie Pagan talks about Mandarin Oriental Hotel Group’s pipeline of new properties and the plans to enhance the brand’s spa and wellness offering

What new properties does Mandarin Oriental Hotel Group currently have in development?

Mayfair is MOHG’s 40th property globally. We have announced plans for a third London hotel, on the South Bank. This is due to open in 2028. In the shorter term, we have Mandarin Oriental Vienna opening in summer 2025; and Mandarin Oriental Rome, Cortina in Italy and Mallorca, Spain both scheduled for 2026.

How do you keep innovating your spa and wellness offer?

MOHG has an incredible heritage in spa – we were a pioneer in bringing luxury spa to the hotel market – and the group’s future plans will continue to build on that wellness legacy. We are working to enhance our spa and wellness model globally, continuing to evolve so we create ever more experiential spas.

Wellness is integral to the brand and, moving forward, the majority of new developments will have a branded spa; that’s part of our DNA. The spa at Mayfair is a new spa blueprint we’ll be moving forward with as a group.

What do you see as the future of wellness in hotel spas?

There’s a growing awareness around mental health, longevity, preventative care and biohacking in the hospitality wellness sphere. But we must not lose sight of our roots and what we are known for – curated treatments led by therapists with hands-on expertise, coupled with technology in a way that still delivers a tactile experience.

For me, tech used in isolation doesn’t work. New technologies must be added with integrity and fuse seamlessly with our core strength, which is the human element. Touch should always be central to the therapy we offer. We aim to create a seamless and attractive 360-degree guest experience.