TEMPLESPA: Skincare with wellness at heart

Liz Warom, co-founder and managing director, and Sarah Ronchetti, head of spa at TEMPLESPA discuss the brand’s heritage and what it takes to be a great spa partner

Since launching its professional spa offering at Bailiffscourt Hotel & Spa, West Sussex in 2000, Temple Spa has expanded its network to include 140 spa partners in 12 countries. Its treatment portfolio includes 45 professional options, from facials and body treatments to VIP upgrades and iconic experiences.

Offering 80 retail products, the brand maintains longstanding relationships with its spa partners and works in collaboration to curate exclusive opportunities for them. We asked the brand’s co-founder and managing director, Liz Warom (LW), and head of spa, Sarah Ronchetti (SR), what makes Temple Spa such a unique spa partner.

We offer a tailored approach with exceptionally strong treatment margins and aftersales opportunities.

Liz Warom Co-Founder, Temple Spa

Tell us about Temple Spa’s ethos

LW: The Temple Spa story began in the Mediterranean, 23 years ago. We were inspired by the warmth and vibrancy, the wonderful, nutritious indigenous ingredients and the love of living life to the full. This excited us and is still what drives us today. Temple Spa is all about creating exceptional results-driven skincare and experiences that make a real difference to your skin and soul health.

What makes it a great spa partner?

SR: We have a top-to-toe portfolio of products and 45 treatments that include skincare, bodycare and wellbeing, all of which can be tailored to suit our spa partners’ individual needs. Our range of award-winning products cover every touchpoint of the customer journey from arrival to in-room spa amenities, changing rooms and turn-down treats. We also offer outstanding treatment and retail training, as well as highly competitive commercial and treatment costings.

What makes the brand’s professional offering unique?

SR: Our exclusive protocols are written and taught by us to include opening and closing rituals with touches of unique wellbeing care – attention to detail is paramount. These are flexible and adaptable to suit all spas’ needs and meet their clients’ expectations of an exceptional experience.

What new treatments does Temple Spa have in the pipeline?

SR: We are releasing a CBD massage and facial very soon, which will incorporate the overall skin and body benefits of CBD and the wellbeing benefits of massage. Also, we recently partnered with The Amethyst Trust to create a specially adapted menu of treatments that are suitable for clients who are medically frail, recovering from illness, immunocompromised or recovering from cancer. In addition, in May we will be launching a new vitamin C serum and a transforming vitamin C facial that resurfaces, revitalises and leaves skin radiant, clear and fresh.

How does Temple Spa support spas in their sales and marketing?

SR: We offer a tailored approach for each partner with exceptionally strong treatment margins and commercial aftersales opportunities. Also, our educational workshops help everyone find their ease in selling with a generous incentive scheme for therapists. Our pre- and post-consultation techniques facilitate some of the best retail-to-treatment revenues in the industry, and we provide free testers and flexible merchandising displays that work in any space.

How is is the brand evolving its services and approach to business?

LW: We have exciting plans to expand our spa portfolio outside the UK in 2022, including the Maldives. Sustainability is also high on our agenda, as is the development of our wellness offer, including the imminent launch of our own guided visualisation, called MEDitation Escape.

www.templespa.com