Low touch, high revenue: Déesse PRO LED mask

We talk to spa manager Lucy Green about how the Déesse PRO LED mask is driving revenue and bookings at W Hotel’s AWAY Spa in London.

Low-touch treatments can unlock additional spa revenue without increasing staff utilisation – and Déesse PRO from Harpar Grace International is a leading technology in this respect.

A superior performance phototherapy face mask that features scientific principles endorsed by NASA, Déesse PRO comprises 770 surface-mounted LEDs to deliver game-changing light therapy treatments.

The business benefits of Déesse PRO have recently been discovered by AWAY Spa at London’s W Hotel, where it was incorporated into the treatment menu earlier this year.

Lucy Green, spa manager at AWAY Spa, says that bookings for LED mask enhancement treatments more than tripled between August and October, and are continuing to grow.

“The Déesse PRO has been a great addition to our wellness tech treatment menu,” says Green. “Our therapists can offer specific LED modes based on each client’s specific concerns, from pigmentation to post-injectables, anti-ageing to blemish control.

“It’s a great add-on to our standard treatments too. And an easy way to enhance the client’s spa experience. We have noticed that guests like to do this treatment together, so having more than one mask has helped to increase bookings.”

Education and experience

With a lightweight and contoured design, Déesse PRO’s six treatment modes offer clinic-grade results, stimulating natural cellular responses to address a wide range of dermatological concerns including acne, hyperpigmentation and wrinkles.

One key aspect of its popularity is that therapists receive training to explain the process and its benefits.

“Those who book a Déesse PRO treatment really enjoy the experience and are happy with the outcome,” says Green. “Most ask what the mask actually does, so our therapists have been trained to educate guests on the science behind LED light therapy and the benefits it has for all, regardless of age or skin concerns.

“Bookings for our LIT treatment, which includes the Déesse PRO LED mask, have increased by 150% and revenue has almost tripled.”

“The brand’s online portal is a great tool for upselling the Déesse PRO and Express Mask for at-home use, which is sent directly to the client without us needing to hold stock. It’s a win-win all around!”

www.harpargrace.com

Déesse PRO can offer spas a return on investment in as little as seven days or 27 treatments. To request a demo or further details, email sales@harpargrace.com – and please mention you read about Déesse PRO in European Spa