Línea Verde success

CALPE local council has solved more than 600 incidents through its Línea Verde mobile phone app since it was launched in July 2022.

The Línea Verde offers residents a direct communication channel with the council to report any instances of damage or other faults they find around the town.

The most frequent type of incidents related to ‘Street cleaning’, accounting for 20 per cent of the total, followed by ‘Pavements and roads’ (18 per cent), ‘Collection of furniture and other objects’ (12 per cent), Street lighting (9 per cent), ‘Parks, gardens and green areas’ (also 9 per cent), ‘Road signs and traffic lights’ (6 per cent), ‘Maintenance of beaches’ (4 per cent), and ‘Lighting at urbanisations’ (4 per cent).

In order to use the service, residents are required to download the Línea Verde app onto their phone from Google Play or the App Store, depending on their type of device.

Once downloaded, users select the town or city where they wish to report the incident. By clicking on ‘New incident’, the app shows a menu with all the different types available.

After clicking on the relevant type, the app automatically detects the user’s location. The user then attaches a photograph and a description, and clicks send.

The message then arrives at the town hall, where a municipal team launches the necessary actions to repair the fault and inform the user of any updates.