In-person preferred

A RECENT survey found that a third of the UK population prefer to do their banking in person. Meanwhile, high street banks maintain in­person services are underused although the survey found that people wanted person­toperson advice even when they were computer­literate and could obtain it online.

Forty­four per cent of over­55s said they would rather visit a branch but the survey by professional services company, Accenture, found that not only older generations were averse to change as the 18­34 age group also hesitated to switch entirely to online banking. More people were using the Post Office to manage money as a result of branches closing, which often made it the only location where consumers and businesses could do their banking.