EPSO AST Pre-Selection – Secretarial Skills: Telephone Usage Arboreus Online EU Training – Study Materials www.eutraining.eu 2010 ARBOREUS, Some Rights Reserved You are free to share (copy, distribute, transmit) this e-book under the Creative Commons license as long as you do not modify it in any way and attribute it to Arborues Online EU Training. Commercial use is forbidden. Arborues is an innovative e-learning company offering professional online training on European Union policies and EU careers. Our services include test preparation and live online webinar trainings on European Personnel Selection Office (EPSO) EU civil service recruitment exams, study materials and online courses on European Affairs.
EPSO AST Pre-Selection – Secretarial Skills: Telephone Usage This Online EU Training study material is intended as preparation help for the European Personnel Selection Office’s (EPSO) Assistant competitions:
AST1 (EPSO/AST/111/10) – these are secretarial positions where anyone with the right qualification can apply from any of the EU's 27 Member States as long as their main language is one of the following: Danish, German, English, Spanish , French, Dutch, Portuguese, Swedish or Maltese;
AST3 (EPSO/AST/112/10) – these are secretarial positions where anyone with some relevant work experience can apply from any of the EU's 27 Member States regardless of what is your main language! Positions will be available in the following fields: o o o o
Statistics Finance / Accounting Human Resources Communication / Information Technology
In the pre-selection or admission phase of the these competitions, candidates are required to take a Secretarial Skills test intended to measure the skills needed to perform the following duties:
organising and coordinating meetings, including compiling files and working documents, answering, filtering and transferring telephone calls, handling correspondence, managing email boxes and functional mailboxes, managing timetables, supervising the schedule and ensuring that deadlines are complied with, providing general administrative support, in particular for document management, preparing and managing missions; managing absences, presenting and checking documents (page layout, formatting and tables), drafting (secretarial level) draft notes, letters and reports, in translation departments: receiving, managing and processing translation requests, in particular preparing, processing and finalising documents, mainly using translation software.
The exam also includes the following test types: - Accuracy Test - Organising and Prioritising Test - Verbal Reasoning - Numerical Reasoning - Abstract Reasoning Practice tests are available for all the test types featured in EPSO AST competitions on Online EU Training – check our online test packages today: http://www.eutraining.eu/eutest_packages
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To: …………………………………………………………..
Urgent
Date: …………………………. Time: ………………… WHILE YOU WERE OUT
From: ............................................................................................................................................................
Of: .................................................................................................................................................................
Phone: .......................................................................................................................................................... Area Code
Number
Extension
Telephoned
Please call
Came to see you
Wants to see you
Returned your call
Will call again
Message: ......................................................................................................................................... ........................................................................................................................................................
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...................................................................................................................................................................... Message taken by: ......................................................................................................................... -
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Services Arboreus is an innovative e-learning company offering professional online training on European Union policies and EU Careers. Our clients include European graduates, officials, managers, job seekers, Brussels professionals and others. Given the high interest in EU careers, institutional affairs, competition law, trade policy, consumer protection, environmental issues and other regulatory matters, we offer our online training and webinar services to the global business and academic community as well. We do this by creating a community of professionals, academics, diplomats and job seekers covering European affairs all over the world so they can network and learn about the EU. Click on the links to learn more about our services:
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