Circle Around Connect People Across Gap
Product Service System Design 1
Instructor/ Yu-Hsiu Hung
Designers/ Shin-yi Lo Wen-huei Huang Yu-Jung Chang Shan-yu Wang 2
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Research Process
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As technology advances, people indulge in the Internet all the time. Because of that, we forget how to chat or interact with others, and make interpersonal alienation. People don’t talk their story or feeling face-to-face, but just through the technology device to share it. As the time connecting the internet become longer, the rate of interact with others would become lower. Include less interaction with family, limit the social range, lower chance connecting with other organization, in last, might make people depress and alienate and let the personal life satisfaction decrease. ( Kraut,Patterson, & Lundmark, 1998) However, the phenomenon is obvious at train station. Even though we sit in the same area we still have no interactive activity because of no common talk topic and same focus point. Let people can only bury into net world and neglect the real world between us.
Motivation 6
The research purpose wants to find out the factors that why the connection is so weak among people in the waiting area at train station. And through increase the interactive function to improve the phenomenon that waiting area is boring and indifferent. Also, our product service combines the meaning of blessing and collecting of train ticket culture, and when users experience the process of interaction can preserve the ticket culture at the same time. List the following purposes:
1. The waiting area with interactive function improves the connection and interaction beyond people. 2. Decreasing the people alienation cause by strange environment. 3. Combine ticket culture into service process, make treasure culture can be preserve in different forms.
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Product life cycle We focus on the during stage of the bench in waiting area since travelers in train station spend most of their time on this stage, suggesting that there is more opportunities for our PSS.
Design/ Designer Manufacture/ Factory Sell/ Retailer
Pre
During
Arrangement/ Station Sit/ User Set baggage on/ User Wait for train / User Take a nap/ User 1 Concentrate on smartphone/ User 2 Eating/ User 3
Post Maintenance/ Staff Clean/ Cleaner Leave/ User
Bench
Primary users: Travelers: open-minded to new things and new friends Secondary users: Commuters: feel boring to a routine life Tertiary users: Maintenance Technician
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1. What is the reason that waiting area in Tainan Station cannot trigger people to interact with others? 2. What is the factor that affects people in the station not willing to interact with others?
Research Question
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Method Observation Why: We want to observe the real interaction of people in natural setting. And find the breakdowns related to our research question. •Real interaction of people in natural setting. •Find the breakdowns related to our research question.
When: The number of people changes in different period of time. In morning and evening there are more people in commuting hours, while there are less people in the afternoon. •Morning, Afternoon and Evening •3 different time in weekday
Who: How we stay in the station for more than one hour each time as a active observer, taking notes of what we observe related to our research question. •Mostly travelers & commuters.
Where: Lobby and waiting area in Tainan station.
How: 1 hour /each time; Active observer; Take notes, take picture
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1 Mandy Chen Gender: Female Age: 25 Job: Office lady Lives and works in Taipei, whereas due to her job, sometimes she will go to other county for business and take the opportunity to travel. She is an outgoing, optimistic person and love to make friends or communicate with others. She loves delicacy, traveling, shopping and things that feel high quality. She also pursues high quality in her life. Traveling is her own way to make Work-Life balance. She likes travel with ease, in a more elegant way, not in haste. She has passion and curiosity in life, and she is a person who can open her mind welcoming new things and new social activities. She will arrange a long vacation in order to travel in Taiwan or go abroad once a year. And will always be earlier arrive at station with a leisure time and read books or look around something interesting in the waiting area..
Goals
•Value of life purse a way of plain happiness. •Goal of life: she hopes that she can keep something meaningful and memorable memory in her life.
Background & Attitude
•Plan before travel •Like to travel on train in Taiwan •Order tickets in advance •Go to the train station earlier before arriving time of train and stay in the waiting area. •Love to make friends and talk to them.
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Bob Wu Gender: Male Age: 22 Job: Student A natural-born Tainanese and now a student of NCKU. Being a natural-born Tainanese and now a student of NCKU, he is inarticulate but mild. He is inflexible to his interests but brush others aside. AS a heavy internet user, he prefers typing rather than writing and reading. Casual looks with high comfort is his preference.
Behavior
•Seldom does he take a train except visiting his grandma in Kaohsiung. •Mostly he goes to the station for picking someone up or meeting friends. So, sometimes he would spend time to wait others in the waiting area. •Because of the inflexibility, he would take the train to attend the related activity. •Doesn’t make a clear schedule ahead always spends time on waiting because of missing the train. • With the 3C products anytime he can easily pass the boring time. The ruin of 3C products will be his nightmare.
Background & Attitude
•Prefers something convenient and fast •Heavy dependence on the Internet •Only something interesting might attracts him •Need waiting area for some conditions. (etc. waiting, kill time)
Persona 13
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Physical and Artifact models Breakdowns
Gloomy atmosphere: Hard to communicate, No eye contact: TV attract people:
User requirements
A comfortable atmosphere Clear moving circulation Can easily communicate with other people
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Sequence Model 16
Task
Find a seat in waiting area
Trigger
Want to release the burden of baggage Feel tired to stand and wait for the train
Breakdowns
No interesting things: Seat planning: Narrow aisle: No trigger for chatting:
User requirements
Well seat planning Attracting things
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Current
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New Blueprint
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Comfortable: We want to provide a bright and clean atmosphere for travelers in waiting area. A place that can provide a comfortable feeling in their waiting time in station.
Experiential: We want to provide a new waiting experience through our interactive service, making people feel interesting, relaxing and full of satisfaction when they spend time in the waiting area.
Interactive: We want to help people build connection with others, improving the interactive experience in waiting area. Hence, building good impression of station in people’s mind through the interaction with the space.
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Value
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Cultural Model - Mascot Ticket
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Definition
A combination of starting point and ending point station’s name, which have good or special meanings.
Location
Train station/Taiwan
People
Station staff : Offer ticket selling and counseling service. Collector : People who buy tickets for collection. Blessing people : People who buy tickets for blessing or praying, they usually don’t really take the train.
History
The idea is from Japan’s ticket with “ 愛國幸福 ” which means “from love to well-being”. In Taiwan, the first one is " 永保安康 ". Not until the short story “ 天 使的咒語 ” written by “ 張曼娟 ” been published have mascot tickets become a good choose of gifts.
Value
Blessing and hope
Context/scenarios, ritual, rites Behavior Buy tickets: Buy the ticket as a gift or a wish. Choose: Choose the kind of mascot tickets which meet your needs. Affix station’s seal: Evidence of the ticket was used. Retain the stub of a ticket: For remembering. Pair: Combine the stations’ name to get a special meaning on the tickets. Time: For example, “ 追分成功 ” becomes more popular before test.
Objects
Paper Ticket: Evidence of taking a train. Seal: Evidence of the ticket was used. They are worth collecting. Mascot saying: Sayings which can be composed of stations’ name. Pattern: For decorating and also have the value of being collected. Stamp: Being anti-fake label
Ritual, Rites
Designate: People can get the mascot tickets only from designate place or time. Pair: Have to be combined of two stations’ names. 23
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Product Introduction
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Seat Better seat planning : Circle arrangement
Interactive Equipment 3D sensitive floor
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When a person walk into the waiting area, the ripple effect reveals. 3D sensitive effect: sense pressure of people while standing or walking on.
Process Fish has become a helper and icebreaker that improve the communication between people.
blessing fish that can match will be created when over two people sit in the nearby area.
Two blessing fish that can create blessing words will match. They will swim and play around two people. Another fish that might match yours will be created. 28
Fish effect reveals when people sit down. A fish will be created when the seat detect the pressure of sitting people. A random and unique fish will swim around you.
Fish will follow the traveler and play with them in waiting area and improve communication between people
When there is another person come into the waiting area
Different people will create different fish that you can interact with. 29
Interactive Animation 1. Walk in / Ripple effect Ripple effect reveals when people standing or walking on the sensitive floor
2. Sit / Moving Fish We put pressure sensors on the benches, so when you seat down, you create a new fish which you can interact with in your waiting time. There will be a special station’s name on the fish’s back.
3. Another one sit beside you / Fish matching When another guy sits beside you, he or she will also get a fish. The red seat would be your pair seats, if you sit at the blue one. This fish will be the pair of your fish, then the two fish will match and become a bigger blessing fishes. For example, if your fish is “ 保安 ”, the fish of another one will be “ 永康 ”. These two fishes will start matching and become “ 永保 ” and “ 安康 ” which means “ 永保安康 ”. This is where we add the culture, and it offer a trigger for chatting and interacting.
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Let's cricle around.
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