Event Point International 06 by Event Point International

INTERNATIONAL

HOW BIG DATA IS SHAPING OUR FUTURE

THE OLYMPIC GAMES IN RIO WE HATE TOURISM TOURS

CREDITS

EDITORIAL

OWNER Estação Livre . Comunicação Rua da Fábrica Social, s/n 4000-201 Porto . Portugal +351 223 395 624 info@eventpoint.com.pt www.eventpoint.com.pt

DIRECTOR Rui Ochôa [rui@eventpoint.com.pt]

EDITOR-IN-CHIEF Cláudia Coutinho de Sousa [claudia@eventpoint.com.pt] CLÁUDIA COUTINHO DE SOUSA

NEWSROOM Cláudia Coutinho de Sousa Maria João Leite [mj@eventpoint.com.pt] Sara Marques [sara@eventpoint.com.pt]

DIRECTOR OF SALES Filipe Silva filipe@eventpoint.com.pt]

SALES ASSISTANT Marta Telles mercial@eventpoint.com.pt]

TRANSLATION Diana Reis Marques

COOPERATING WITH THIS EDITION Christina Petrova John Hooker Uriel Oliveira

RUI OCHÔA

HOW IS BIG DATA SHAPING OUR FUTURE? Here is one of the questions that we seek to answer in this No. 0 issue of Event Point International, always thinking about the applications that big data can have on the Meetings Industry. Moreover, this is a major challenge that we accept by launching Event Point International: to share with a wider and global audience the best that is made, researched, thought, innovated worldwide, and that may have a useful application in the event universe. We also follow a leitmotiv that you will understand throughout your reading, that is to showcase, as perhaps you never imagined, and very much through people, a group of countries, scattered all over the world, which have in common a piece of their stories, and a language: the Portuguese. From Portugal to Brazil, from Mozambique to East Timor, the portrait of a potentiality, of a strength, of a set of destinations that we will seek to unravel. Join us, every six months - for now – in a demanding journey through the meetings industry.

GRAPHIC DESIGN Norma Design [info@normadesign.com]

CONTENTS

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04 06 08 10 11 12 14 16 20 22 24 26 28 30 32 34 36 38 40

ICCA RANKINGS SHOWS PORTUGUESE SPEAKING COUNTRIES PERFORMANCE ICCA'S IBERIAN CHAPTER: FRANCISCO QUEREDA'S SIX STEPS IS THE GAME(S) UP, BY JOHN HOOKER PORTUGAL UNITED: 10.000 PEOPLE LATER WHAT'S NEW IN LISBON WE HATE TOURISM TOURS TURISMO DE PORTUGAL IS EUROPE'S LEADING TOURIST BOARD FIRST OLYMPIC GAMES IN WHICH YOU SPEAK PORTUGUESE EMBRATUR DECREES SUPPORT TO INTERNATIONAL EVENTS RAISING NEW PRESIDENT OF ABEOC ANALYSES BRAZILIAN MARKET TALATONA CONVENTION CENTRE: ONE OF THE MOST MODERN STRUCTURES IN AFRICA THE SUPER COMMUNICATOR, BY URIEL OLIVEIRA HOW BIG DATA IS SHAPING OUR FUTURE 12 ACTIVITIES YOU WILL NOT WANT TO MISS IN THE ALGARVE HOW CAN MOVIES AND SERIES CHANGE DESTINATIONS THE EVOLUTION IN THE MEETINGS INDUSTRY, BY CHRISTINA PETROVA INTERVIEW: JEFF HURT INCENTIVES: WHY MACAU? COMPANY AND SERVICES INDEX

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BRAZIL

MACAU

ICCA RANKING SHOWS PORTUGUESE SPEAKING COUNTRIES PERFORMANCE WWW.EVENTPOINTINTERNATIONAL.COM

FIGURES

It is one of the highlights of the year, the moment when ICCA (International Congress and Convention Association) sets out the ranking of countries and cities which host more meetings. Get to know the lusophone countries and major cities (for this sector, of course). Because Portugal and Brazil are more experienced in this market segment, they naturally stand out. In Europe, Portugal occupies the 9 th place and in Latin and North America, Brazil is in second place. No lusophone country in Africa appears in this continent rankings in 2014, although in 2013 Mozambique occupied the 15th, Angola the 24th and Cape Verde the 30 th. Expectations are that Africa grows in this sector, so there is an upward path that can be made by these countries.

ICCA'S 2014 WORLD RANKING BY COUNTRY COUNTRY

POSITION

COMPARING WITH 2013

NR OF MEETINGS

Brazil 10 th Portugal 15th Macau (RPC) 69th

NR OF PARTICIPANTS

291 127.023 229 70.277 23 ‑

ICCA'S 2014 WORLD RANKING BY CITY CITY

POSITION

COMPARING WITH 2013

NR OF MEETINGS

Lisbon 12th São Paulo 34th Rio de Janeiro 35th Porto 43rd Macau 101st Brasília 152nd Foz do Iguaçu 152nd Salvador da Bahia 170 th Estoril 190 th Fortaleza 208th Natal 208th Porto Alegre 240 th Florianópolis 240 th Aveiro 266th Funchal 289th Braga 318th Not in the ranking Coimbra 318th Faro 318th Not in the ranking Recife 318th Guimarães 354th Not in the ranking

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NR OF PARTICIPANTS

109 40.532 66 27.328 64 37.250 57 ‑ 23 ‑ 16 ‑ 16 ‑ 14 ‑ 13 ‑ 11 ‑ 11 ‑ 9 ‑ 9 ‑ 8 ‑ 7 ‑ 6 ‑ 6 ‑ 6 ‑ 6 ‑ 5 ‑

FRANCISCO QUEREDA'S TEAM

ICCA'S IBERIAN CHAPTER FRANCISCO QUEREDA'S SIX STEPS The Malaga Convention Bureau Director, newly elected to the presidency of ICCA (International Congress and Convention Association)'s Iberian Chapter, announced the first six steps of his mandate. WWW.EVENTPOINTINTERNATIONAL.COM

FEATURE

Mantain the current members of the Iberian Chapter is the challenge that arises next. Therefore, the fifth. Before looking for new members in less represented areas such as transport, audiovisual, event hosting companies, PCOs, etc., Quereda believes that "only offering more advantages" can they maintain those already in the chapter. Finally, there is the desire to "strengthen relations with other associations", such as MPI, through "ad hoc arrangements" in order to exchange experiences and also here gaining additional advantages for the Chapter members.

As mentioned previously, all this will be validated and adjusted according to the member survey results, but here are the main axes of action of

FRANCISCO QUEREDA

And the first is to "listen to the associates." That's why they sent a survey to all of them to realise what they need from the Chapter. Among the members are the main destinations of Portugal and Spain, venues and PCOs, representing a very relevant knowledge capital which, in the opinion of Francisco Quereda, "can not be wasted." The second point is focused on business, in sales ‑ which is basically what everyone wants. Here, the idea is to strengthen the Chapter's database, ensuring that "everyone uploads here the information they have available about meetings and conferences." "While the generic ICCA base is very strong, the truth is that there are conferences and meetings held only in Portugal and Spain, and so they don't feature in the parent‑organisation database." Third, "strengthen the attention given to the general meeting program in practical cases, instead of just listening to outside experts". Again, the idea is that there is a lot of accumulated knowledge within the chapter, and that such information should be shared with all the members. Focus on communication emerges as the fourth step. Francisco Quereda intends to "increase the pace of the internal newsletter, and ensure effective and regular presence in social media," particularly in accounts that the Chapter has created on Facebook and Twitter.

the new governing body, elected to run ICCA's Iberian Chapter for the next two years. Besides the President, Francisco Quereda, also part of this team are Ricardo Vieira, Associação de Promoção da Madeira, Christoph Tessmar, Barcelona Convention Bureau, Sandra Antunes, Azores Promotion Board ‑ Visitors & Convention Bureau, Carina Montagu, Feria Valencia, and Eva Sanchez, Hotel Auditorium Madrid ‑ Centro de Congresos PPE Felipe.

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JOHN HOOKER | FOUNDING PARTNER | THE COLLECTION

IS THE GAME(S) UP? Boarding your flight and the destination is Rio de Janeiro has always had a certain ring about â&#x20AC;&#x201C; exotic and something to brag about to friends and family. It does have WOW on the surface and for many Rio is Brazil. For the rest of Brazil, there is a certain resignation that the Carioca gets all the glory (and the Olympics) but do they deserve it when there are so many other factors affecting the Brazilian economy, quality or life and chronic problems caused by lack of or misused funding of infrastructure projects? The spotlight is on Rio to deliver the 2016 Olympic Games less than 12 months away and the cracks begin to appear for all to see and comment upon with water quality being one such example of bad press.

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OPINION

Brazil in many ways is very self‑sufficient, the 6th largest country in the world; a great climate ranging from Tropical Jungles of the Amazon to the vineyards of the South (Not all of Brazil is beer and Caipirinha) and a protected economy that loves inward investment but does not like to see the money leave the country. In August Moody’s, one of the global rating agencies, downgraded Brazil to junk status. A large drop in commodity prices – iron ore amongst other things is a huge export – to China – where things are not as rosy in the tea garden as they used to be. The government is tackling raging inflation that is closer to 14% in reality to the “official” figure of 8 to 9%. The prices at the local supermarket are better indicator than any other index you care to refer to. For many in Brazil life is hurting. So how do the Games look with the country officially in recession? Take a look at the accommodation picture. London2012 had circa 140.000 beds and around 40% were used for the Games. Rio does not even have that 40% as a bed stock. If you couple that with new build hotels being cancelled or postponed the bed situation becomes more acute. The Games only last for 6 weeks (if you include Paralympics) and investors don’t build for a one off event unless you have more money than Qatar. There is often speak of legacy but what does this look or feel like. There were legacies from the World Cup that have improved the infrastructure. Maracana was refurbished and a tour or meeting is now firmly on the event planner agenda. One of the smaller legacies is that announcements are now in English on the metro in Rio. The new terminal at Rio’s International Airport is taking shape as are the new metro stations for the line extension into Barra de Tijuca. The new Hilton and Hyatt Hotels in Barra are open and this will benefit the Rio Center with more beds to support their meeting space. These are meeting centric properties and probably not an easy sell to incentive planners because Barra is not the South Zone and incentive groups dislike long transfers wherever they are in the world. During the World Cup there were a number of suppliers who held out for that Gold Contract to find they had nothing. This time around, some have woken up to reality and for many suppliers in Brazil there is a today, a tomorrow and post Olympics which means being far more realistic. Rio will stage the Games that will work. Visitors will leave remembering the genuine warmth and hospitality of Brazilians – which continues to rate highly on visitor experience surveys. What

are not so obvious are the challenges of staging and planning events in Brazil. Whether Brazil recognises it or not, event planners have a choice with plenty of alternative global destinations to consider and we need to make it easier all round. The challenge in Brazil is the management of expectations. Brazil is unique but it has to also recognise that it is in an international race as far as competition is concerned. International hotels can and should lead the charge on this but sadly too often we hear of slow response times when the competition around the world responds within hours with more than was asked for. On average it takes 40% longer on supplier relations than in the leading destinations. This is not to say Brazil should abandon all and change but it should at least recognise the different market expectations better than it currently does. International sales offices may be quick to respond locally to the initial contact but then it slows when the connection is then with Brazil. This could be the starting point. It is a fine balance between appearing negative and speaking about the reality but better and timely communication would certainly take some of the anxiety out of the process.

The change which was started with the World Cup will be built upon for the Olympics but the question will be “is the Game(s) up after mid‑September 2016” when the World’s spotlight looks elsewhere, the sense of pressure subsides and old habits return? That is the question that many suppliers are conscious of but currently there is a lack of a clear strategy around which everyone can focus.

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TOURISM

PORTUGAL 10

WE HATE TOURISM TOURS It all started when Bruno Gomes, We Hate Tourism Tours (WHTT) founder, was showing the city to some American friends who questioned him about creating a tour company. The answer was immediate, “I hate tourism tours man, I’m not a tourist guide. I just want to share the love for my city with you guys”. The idea did not get out of his head and Lisboeta opened in 2010, but "it already had started a long time ago in my notebook and drawings". The company continued its growth and currently has 9 employees who tour guide in the city of Lisbon. Bruno's mother always told him that "More than just our son, you'll always be the result of the people you meet and the places you see." From there, he never stopped meeting new people from all over the world. Customers, mostly foreigners, leave with a smile on their faces, and Bruno says, with the

same smile, that they are not customers "We prefer to say that every year, we make hundreds of new friends all over the world and all of them are young at heart". Getting to know a city is much more than visiting churches and monuments, it is knowing the habits, traditions, the natives and hear the stories they have to tell. “We don´t surprise anyone by the places we take them, I think people are more surprised with us, and the way we do things. With love, honesty and a big dose of criticism which we always include in ourselves.”

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TOURISM

In addition to pre‑defined routes as gastronomic tours, jeep tours around the city, bars or nightlife routes, the company also is also investing in the "do it yourself" option, in which one can choose the places to visit. Contrary to what one might think, WHTT not only gets the traditional tourist, it also hosts corporate groups “that we would never expect that would trust us to show them our city”. AD

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FOCUS ON

PORTUGAL

PORTUGAL UNITED: 10.000 PEOPLE LATER 12

The idea came up nearly 10 years ago from the need to strengthen the external promotion of the Portuguese Meetings Industry (MI) product. The founders of this platform, Citur (DMC), Vip Hotels and Dom Pedro Hotels, then began to share the effort of joint presentations, especially in markets where entities such as Turismo de Portugal (Tourism of Portugal) or national convention bureaux are not so present. Moreover, Portugal United never wanted to compete with these actions, but to complement them.

Thus, every year, the group of companies, that so far has grown up to the current 12, discusses and approves a four presentation plan in markets such as Brazil, Russia, UK, France, Switzerland, Spain, Colombia, Poland and Czech Republic. The four to five companies that on average participate in each of these actions present themselves with a common image under the Portugal United umbrella and develop networking sessions, cocktails, individual and destination presentations, roadshows, also according to the market characteristics of the country in question. These presentations have an annual audience of around 1.000 people. In addition to the hotel sector, other companies have been joining Portugal United, including tourist entertainment. They also have the strategic partnership of TAP, which is in charge of airline tickets. This informal platform was the answer found by some Portuguese companies facing the need to further promote the MI segment and showcase the country as a whole, a country that, despite its differences, has an offer that complements itself. Portugal United is also a case of coopetition (cooperation + competition), proof that the union is strength.

The annual budget is around 100.000 euros, and the feedback has been largely positive, they guarantee. So much that they intend to increase the number of events they organise, and something new is already promised for November: a Portugal United dinner during IBTM World, in Barcelona.

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ADVERTORIAL

WHAT'S NEW IN LISBON EU ROPE'S BIGGEST T ECH NOLOGY EV EN T MOV ES TO LISBON “We are excited to announce the next chapter in the Web Summit story. In 2016 Web Summit will move to Lisbon," where it will stay for three years, the event's organisers announced. Meo Arena and FIL, two of the main venues in the city, will thus receive this significant event, which over the past five years took place in Dublin. Paddy Cosgrave, Web Summit founder, points some of the reasons of choosing the Portuguese capital. “Lisbon is a great city with a thriving startup community. What’s more, it has great transport and hotel infrastructure and a state‑of‑the‑art venue with capacity for more than 80.000 attendees”. The first Web Summit, five years ago, had 400 participants. This year, organisers expect 30.000. This is considered the biggest technology event in Europe and the world's largest start‑up event. PINK STREET, IN THE HEART OF THE NEW YORK TIMES This is not the first time a Lisbon street is placed among the most beautiful in Europe. This time, The New York Times voted Rua Nova do Carvalho as a favorite in the old continent. Also known as "Pink Street" and used to hosting the Portuguese capital nightlife, it joins a list that includes avenues in cities like Paris, Berlin, Milan or London. "These days, all types walk the street, which has been closed

to traffic, painted a cheerful shade of pink and elevated into Lisbon’s most bustling new party strip, thanks to a combination of enterprising bar owners and municipal action," writes Seth Sherwood, one of the article's authors. The newspaper also highlights the shops and spaces in this street, appealing to both locals and tourists. From the tinned fish at "Sol e Pesca", to the gin bar "Lateral" and to the “Povo” tapas dishes, not forgetting "Tokyo" and "Music Box" clubs, here you can find spaces for every taste. NEW HOTELS The Portuguese capital continues to be the place of choice for new hotel openings. In September Behotelisboa, a Grupo Ferreira project, opened as a four star hotel located in “baixa pombalina”, downtown Lisbon. This unit is more dedicated to leisure tourism and comprises a total of 39 rooms spread over five floors, with an average rate of 150 euros per night. Also Lisbon Airport will have another hotel. The three star unit will be located in building 125, right next to Tryp Lisboa Aeroporto, by Grupo Hoti Hotéis, which will also be in charge of the construction and concession of the new hotel. With a seven million euros investment, it will offer 160 rooms, in a total of 320 beds that will join the 336 in Tryp Aeroporto, allowing this area to form "a hotel cluster" with more than 650 beds.

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NEWS

PORTUGAL 14

TURISMO DE PORTUGAL IS EUROPE'S LEADING TOURIST BOARD Turismo de Portugal (Tourism of Portugal) won the World Travel Awards 2015, known as the "Tourism Oscars" in the category of best European Official Tourism Agency (Europe's Leading Tourist Board). This was the result of a vote which was attended by thousands of sector experts from all countries in the world. This is the third time that Portugal wins this award, for the first time in 2008 and again last year. João Cotrim Figueiredo, Turismo de Portugal President, states that "the prize belongs to the outstanding employees of Turismo de Portugal, who prove every day that you can have a modern, effective and market oriented public administration. And it also belongs to every Portuguese who is is the living example of the art of hospitality." The award ceremony of this 22nd edition of the World Travel Awards, last 5th September in Sardinia (Italy), granted Portugal 14 distinctions:

‑ The Algarve, Europe's Leading Beach Destination ‑ TAP, Europe's Leading Airline to South America ‑ Hotel Quinta do Lago, Europe's Leading Beach Resort ‑ Hotel Vila Joya, Europe's Leading Boutique Hotel ‑ Choupana Hills Resort & Spa, Europe's Leading Boutique Resort ‑ Myriad by SANA Hotels, Europe's Leading Business Hotel ‑ The Vine Hotel, Europe's Leading Design Hotel ‑ Corinthia Hotel Lisbon, Europe's Leading Green Hotel ‑ Up Magazine (TAP magazine) Europe's Leading Inflight Magazine ‑ Bairro Alto Hotel, Europe's Leading Landmark Hotel ‑ Conrad Algarve, Europe's Leading Luxury Resort & Spa ‑ Monte Santo Resort, Europe's Most Romantic Resort ‑ Quinta da Casa Branca, Mediterranean's Leading Boutique Hotel ‑ Hotel Quinta do Lago, Mediterranean's Leading Hotel

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ÂŠ FERNANDO MAIA | RIOTUR

BRAZIL

FIRST OLYMPIC GAMES IN WHICH YOU SPEAK PORTUGUESE A DECKED OUT RIO TO HOST THE EVENT OF EVENTS 2014 was a difficult year for Brazil. According to data from Horwath HTL consulting company, growth was less than 1% and inflation was a matter to which the government had to pay special attention. But despite the modest growth, tourism in 2014 continued to increase. The World Cup had a direct impact on numbers, notices the company. The host cities had fully booked hotels, but the leisure destinations (linked to the sun and sea) benefited more, in terms of tourism synergies. The impact was more limited in cities related to the business segment. The Olympic Games, according to the Ministry of Tourism, should bring about 500.000 travellers to Brazil. But there is great optimism for the coming years. The GBTA report, quoted by International Meetings Review, points to a 5.9% investment growth in business travel in Brazil in 2015. The same study shows that budgets for this trip typology tripled since 2000. GBTA expects that Brazil overcomes South Korea and France over the next 10 years.

With regard to events, the country continues highlighted in ICCA's ranking, featuring in the top 10 list. Overall, Rio de Janeiro occupies the 35th place, and in Latin and North America, it is in fourth place. (see interview with Rio Convention Bureau Commercial Director).

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FEATURE

NEW INFRASTRUTURE

REGIONS WHERE ACTION WILL TAKE PLACE

Investment has a lot to do with modernising infrastructure related to transportation and this has, of course, major impact on the MICE sector. According to Panrotas, the city now has new metro lines and dozens of new bus lines. Access to the city are also being expanded. But not only. There are also new hotels. Alfredo Lopes, Brazilian Association of the Rio de Janeiro Hotel Industry President, told Agência Nacional Radio that he is confident that 100% of the hotel supply will be filled during the competition. In Barra da Tijuca area alone, there were or will be until the event, almost 13.000 new hotel rooms, according to Panrotas. In addition, this region gets more conditions to receive corporate events. Riocentro has 100.000 square metres divided into five pavilions, and the Windsor hotel complex, when ready, will offer 20.000 square metres for events. Another advantage of this mega‑event is the regeneration of the port area, now with new hotels and a cruise area.

Copacabana, Maracanã, Barra and Deodoro are the four Rio areas that will receive the competitions. Barra da Tijuca will be the heart of the Olympic and Paralympic Games Rio 2016. It will have 15 facilities where competitions will be held, 23 sports at the Olympics and 13 at the Paralympics. Copacabana is the area that will host the street competitions, including road cycling, aquatic marathons, triathlon, sailing, beach volleyball and canoeing. For the Paralympics, five more ‑ rowing, sailing, marathon, paracanoeing and paratriathlon. In Maracanã, in the north, is located the Olympic Stadium, which will host the athletics events. Deodoro will host 11 competitions.

DID YOU KNOW? Opening ceremony: August 5th 2016. Competition held from the 5th to 21st August 2016. 5.000 volunteers. Cities receiving teams: Rio de Janeiro, Belo Horizonte, Brasília, Manaus, Salvador and São Paulo. The events (Olympics and Paralimpics) budget is $7 billion (1.8 billion dollars). 10.500 athletes from 206 countries. 36 competitions.

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FEATURE

RIO IN NUMBERS

"WE ARE FULLY FOCUSED ON ATTRACTING EVENTS"

We borrowed from the Convention Bureau some of the numbers that characterise the city:

We sat down with Rio Convention Bureau Commercial Director, Michael Nagy, who shared with Event Point the atmosphere that Rio de Janeiro is living and the institution's strategy for the post‑Olympics period.

2 million foreign tourists 5 million domestic tourists 17 million passengers a year at Rio's international airport 15% of the national GDP is in Rio de Janeiro The city holds more than 6% of all bank branches in the country Rio is a state capital that produces 80% of Brazil's oil and 87% of GDP is generated by services Tourism in the city moves around 1.5 billion dollars a year More than 32.000 taxis operate in the city streets More than 7 million mobile phones are connected in the city The city's border covers an area of 100 square kilometres The average temperature in the city is 23,7º C Christ the Redeemer was voted one of the New 7 Wonders of the World Copacabana's New Year's Eve receives 2 million people a year Angra dos Reis: 365 islands, one for each day of the year Pico das Agulhas Negras is one of the highest peaks in the country, with 2.791 metres of altitude 3.200 hectares of Atlantic Forest The city holds 30 environment protected areas Around 25% of the city area is covered with forests and green areas Rio has two biological reserves, 21 natural parks and 4 areas of relevant biological interest

How is the city's atmosphere? “Cariocas” [people born in Rio] are living this period as if they were reforming their own house. It is a city in transformation. We have had several test events and cariocas are participating. I would say that the city is involved. On the other hand, new infrastructure created will make Rio a better city for those who live here. So, the mood is exciting, as it was during the World Cup. But, economically speaking, things are not so bright in Brazil Government has made an adjustment, alike other policies that are taking pace in Europe. There was also the devaluation of the Brazilian real against the USD. But without much impact for Rio de Janeiro, since Brazilians have done much domestic tourism, and we have received many tourists from Europe and the United States.

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FEATURE

Big events, like the Olympics or World Championships, usually have a negative effect on smaller events. Do you think it will also happen in Rio?

And in terms of security, how is Rio these days?

We have 283 conferences and events happening in Rio de Janeiro this year. Until the end of 2015, 78 congresses will take place. Of course, Rio missed several events because of these mega‑events. We will deliver the city in a few months to the Olympic Committee. But this is something that was planned. And so we have underway the Rio 2017 strategy ‑ a future of opportunities, which consists in attracting all the events that have not come to Rio de Janeiro in the last five years. Now that there are no more mega‑events in Brazil to organise, we will focus on the post‑2016.

The city and the country have serious social problems, but they have improved a lot. The government has done an exceptional job with the slums [favelas] situation. Of course there are those who take advantage of it, but that can happen in any city. It does not prevent tourism in Rio de Janeiro. This perceived lack of security needs to change. And let's see, there were no security problems during the World Cup, or New Year. And even demonstrations that have occurred in Brazil are peaceful. In addition, Brazilians are exceptional in the art of hospitality.

In addition to the infrastructure, what other legacy will the Olympics leave in Rio?

You mentioned the post‑Olympics strategy, and in that context, what are your main markets?

Firstly, notoriety. The whole world is talking about Rio de Janeiro. Rio is already a charming town, but now everyone wants to meet it. In terms of infrastructure, it is important to say that the hotel capacity doubled. There are 42.000 rooms of various categories and new conventions and meetings centres. I would say that there are four destinations within the city [which correspond to the four areas where the Olympics will take place] and so today Rio is not a city to visit for three or four days. I can easily make an itinerary for many more days.

There are three: Europe, the United States and Latin America. Brazilian convention bureaux have joined to create UniDestinos with the strategy to attract events to Brazil. It is important that they come to this country, then we decide to which city. We are fully focused on attracting events. In terms of promoting the destination, which path is being taken? Rio is a city of experiences, and this is what we have tried to offer people. I remember the iniciative we had during IMEX, IMEXRun, in which, in a rainy day, we had over 400 people from 49 countries running in the streets of Frankfurt. And an interesting fact:. 85% of the represented companies had never worked with Rio. That is the path we will continue to follow.

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FOCUS ON

BRAZIL 20

EMBRATUR DECREES SUPPORT TO INTERNATIONAL EVENTS RAISING Embratur (Brazilian Tourism Institute) created the ordinance that regulates the Raising and Promoting International Events Support Program. Nonprofit public or private projects can apply to make the country the international headquarters of events and sports competitions. "Our main goal is to promote business tourism in Brazil, allowing a larger number of events and length of stay of these tourists in the country, who spend on average three times more than a leisure tourist. In addition, we want to promote our new equipment for events such as airports and convention centres and show all Brazilian infrastructure, strengthening our competitiveness in the world market," says President Vinicius Lummertz. Applications that meet the Institute's guidelines will benefit from the direct support of Embratur, in partnership with the Brazilian destinations. The rules require that candidate events are on their third edition at the minimum, that they are itinerant (organised in different countries) and have an average of 150 participants, 25% of them foreigners. The allocation of this program in terms of

direct support is of R$120.000.00 (30.000 euros). "Twentyâ&#x20AC;&#x2018;five per cent of the tourists coming to Brazil, according to a study by the Ministry of Tourism, come on business and events, demonstrating the importance of this sector for the country. These data also reflect how the work of publicâ&#x20AC;&#x2018;private partnership is getting stronger and how Brazilian cities are consolidated among the sector's world leaders that host international events," said the President. According to ICCA (International Congress and Convention Association), between 2003 and 2014, the total number of events taking place in Brazil went from 62 to 291, which represents an increase of over 300%. In the same period, the number of cities that hosted this kind of events rose 177%, from 22 to 61. In 2014, Brazil ranked 10th in ICCA's world ranking.

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FOCUS ON

BRAZIL

NEW PRESIDENT OF ABEOC ANALYSES BRAZILIAN MARKET Elected ABEOC (Brazilian Event Companies Association) President in December 2014, Ana Cláudia Bitencourt shares with Event Point her expectations and challenges for the mandate. She also comments on the World Cup heritage and the prospects for the next big event Brazil will host: the 2016 Olympic Games.

What are your main challenges, and the Association's, for this mandate? One major challenge is to continue the work that Anita Pires carried out in the previous management. We will need to maintain the high level and strengthen a very well done job, from an institutional point of view, regarding our qualification and certification program, our seal of quality and strengthening our Eventos Brasil magazine. We also have the challenge of facing issues related to event professionals, to seek qualification, partner with entities, courses, seminars, all focusing on strengthening the professionals who work with event organisers. Another major challenge to our mandate is to have an ABEOC Brazil representation in all federation states. In addition, we have important issues from our business point of view, the invoicing (to avoid double taxation) and bids for technic and price, rather than just theprice, as it is done in most of the government contracting today. The event companies in Brazil are investing in quality but we are seen as "price" by public authorities and city halls. We will work strongly for this context to change. Without valuing technique and quality, we believe results are not satisfactory and undermine the market. We will also work to internationally promote ABEOC Brazil. Today we are a reference in the country, but internationally we are able to expand our contributions. We want to place ABEOC among the main international event agents and to participate in major international exhibitions, using our own magazine to interact with the international trade, promoting Brazil's actions abroad.

What were the main conclusions from the ABEOC congress, held late last year? Eventos Brasil, the 26th Brazilian Congress of Event Businesses and Professionals, involved representatives of various entities and joined the sector, prompted broad networking and exchange of information with relevant themes and high‑level discussions. At the end of the event, we launched Carta de S.Paulo (S.Paulo's Charter), a document with a summary of the discussions from the 26th Congress, positioning of the events sector in society. The Charter emphasizes the importance of the sector that moves R $209.2 billion [71 billion euros] in 590 000 events held throughout Brazil and declares that "events are more appropriate to new professional relationships and experience exchange. The results generated by a well‑run event reflect on the image of promoters, sponsors, exhibitors, speakers, participants and therefore of the whole society." On the other hand, it also emphasizes the need to reduce bureaucracy at a governmental level, besides the regulation of temporary work, self‑regulation of event market and review of the General Tourism Law. To what extent can ABEOC play an important role in boosting the stadiums built for the World Cup, especially those in regions with less cultural / tourist activities? In a meeting with the Minister of Tourism in 2014, ABEOC Brazil was invited to participate in a working group to address this issue. The purpose of this group is to survey the structures and the economic potential of the 12 host cities to develop a schedule of events for these and other regions of the country.

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FOCUS ON

2015, Embratur has announced there will be participation in events, exhibitions and international media to "call" the tourists for the Olympics. About a million people are expected in Rio de Janeiro guring the games period, of which 400.000 are visitors. In addition, Brazil will be seen by two million people from 205 countries during the Olympics. To what extent are Brazilian event companies intervening in this mega‑event? In 2013, ABEOC Brazil met with the Agemar Sanctos ambassador, Brazilian Olympic Committee (COB) Institutional Relations Director, to open a channel with the Committee and analise the possibilities of integrating both institutions, but there was no progress after this contact in Rio de Janeiro. The Olympics are a world reference, both the government and the COB can get much better results if they discuss with the industry entities how the private sector can be involved. It is important that entities are heard so that we can all make better use of our legacies with the 2016 Games.

ANA CLÁUDIA BITENCOURT

Now in 2015, we will seek to increase the dialogue with those responsible for the arenas built for the World Cup so we can see só how we can work together with the Conventions & Visitors Bureaus, that work in destination promotion, and with other trade entities. With both the support of government agencies and partnerships with the private sector, these cities which have excellent equipment can strengthen the ability to attract new customers and expand the organization of events. What has the Brazilian market won with the World Cup? No doubt we won huge international visibility, the whole world turned its gaze to Brazil and saw that it is possible to hold major events here, as we have both the technical capacity and infrastructure, friendly people with a rich culture, which made a very special Cup. The infrastructure legacy is also important, because without the World Cup we wouldn't have made major advances in airports and hotels, for example. How is Brazil preparing for the Olympics? The football World Cup was a great experience and definitely will contribute to the country successfull hosting of the Olympic Games. Like the World Cup, the Olympics are an event that comes to the country "ready", with little interaction with local organisers. The Olympic Public Authority and the Brazilian Olympic Committee are making the necessary preparations in facilities, infrastructure and, along with Embratur, promoting the country. Throughout

How do you analise international events companies settling in Brazil? Is there room and opening in the market for them? If the major international event companies are coming to Brazil it is because the Brazilian market is strong and promising. It is a sign that Brazil is growing, which was evidenced in the Economic Design of Event Industry study that ABEOC Brazil conducted in partnership with Sebrae and that can be accessed through ABEOC website. We would be concerned if no international companies wanted to enter the country. These companies have global experience and it can benefit domestic firms. ABEOC Brazil, in this context, assists the networking with these companies and works to strengthen the market. The internationalization of the market also makes Brazilian companies seek more quality, and this reinforces the importance of initiatives such as the Qualification and Certification Program for Event Companies, a partnership between ABEOC Brazil and Sebrae, supported by the National Confederation of Goods Trade, Services and Tourism (CNC) and the Brazilian Federation of Lodging and Food (FBHA). In December 2014, the first cycle of this program came to an end, with 247 companies from 12 participating states, 99 of which were certified with the ABEOC Brazil quality seal. We are already negotiating to start a second cycle this year and expand the scope to other companies.

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VENUE

ANGOLA

TALATONA CONVENTION CENTRE: ONE OF THE MOST MODERN STRUCTURES IN AFRICA With almost ten years of history, Talatona Convention Centre (CCTA) in Angola has received numerous national and international events. We sat down with its manager, JosĂŠ Carlos Amorim, who shared the venue's strategy for the future and his vision of MICE business in Angola. Can you tell us about CCTA's history? What were the main events held?

Currently, what are this venue's major challenges?

CCTA was inaugurated by the Angolan President in April 2006. At that time, we hosted a summit of African heads of state, and CCTA was then considered one of the most modern infrastructures in Africa. Since then, it has been the set of numerous events, national and international. I can mention several examples, concerts, Roller Hockey World Championship and CAN 2010 draws, different thematic exhibitions as Expofarma and Expo IndĂşstria, international conferences, such as Energy and Water or Science and Technology. Parallel to this type of events, we also work with local and international companies for the organisation of meetings, training, etc. There is another area of activity related to the wedding planning and theme parties.

There are several factors contributing to the CCTA's success. However, a structure of this size and nature can not stop in time. The level of demand from markets rises every day, expecting quality of facilities and equipment. Perhaps this is the biggest challenge at the moment, that is, to monitor the markets trends and needs while maintaining our facilities and equipment adapted to this demand. On the other hand, over the years other products have appeared that are not direct competition but that demand special attention to some businesses. If, up until recently, CCTA was a product that could practically "sell" itself, now this trend is changing.

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VENUE

How do you promote the venue? Participating in international exhibitions, advertising? Door to door?

What are your main markets?

We work mainly with the domestic market (80%), as state structures represent about 50% of this amount. Regarding the international market, it is representative of the remaining occupation of CCTA, being predominant the presence of African countries. What is your supplier policy? Do you have fixed suppliers or the organisers themselves may choose their supplier? With regard to suppliers, we can consider two categories: the first one concerns the operation itself on CCTA's daily activity. In this case, we work with ALDIS (Novagest Group â&#x20AC;&#x201C; CCTA's managing company). With regard to suppliers who support the events, we currently have several options for the most varied needs. However, and when it comes to visual and support material for meetings (flipcharts, computers, printers, etc.), CCTA is selfâ&#x20AC;&#x2018;suficient. What distinguishes CCTA from other event venues in the capital? Essentially, its versatility in being able to accommodate various types of events in a structure built specifically for that purpose and an auditorium for 700 people with unique characteristics in Angola. It also has the advantage of being able to offer other complementary services, such as parking.

There is no promotional plan yet, since CCTA is a unique product in Angola. Because of the lack of alternatives, until recently it was never necessary to promote this unit. However, this scenario is changing. How do you read the MICE sector in Luanda? Demand level, event / customer profile, supplier quality...? The MICE sector is active but with a decrease in the course of this year, due to the economic crisis. However, even in a year of crisis, FILDA (Luanda International Exhibition) had the highest occupancy ever in terms of area and number of representations. Because of Angola's strong growth and all the potential in several economic areas, Angola is presently a country to invest in. Accordingly, the MICE sector has a high level of demand, both in Luanda and in other provinces of Angola. Although the country lacks adequate infrastructure, an effort has been made to meet the level of existing demand at international and national level. With regard to the quality of suppliers, there is still work to be done in order to achieve improved service performances, in terms of quality presented and equipment used. But there has been a qualitative leap in the market, in the face of high demand for hosting events.

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26 URIEL OLIVEIRA | VICE‑PRESIDENT | CISION PORTUGAL

THE SUPER COMMUNICATOR HOW TO MANAGE BUSINESS COMMUNICATIONS IN THE CONVERGENCE OF MEDIA Fusion of traditional mass media ‑ press, television, radio, internet ‑ with digital, mobile and interactive platforms such as Facebook, Wordpress and Twitter, has revolutionised how to plan, enable and manage business communications. This media convergence allows communication professionals to tell their stories, share information or activate your events in multi‑platforms, combining mass communication and dialogue strategies with the end consumer.

Traditional media frame the stories according to their own agenda; consumers establish the level of interactivity, define, select and pre‑configure what contents they wish to have access to; a communication manager has to balance detailed knowledge of the opportunities agenda, the specific interests of each media organisation, every journalist, digital influencer, fan or customer, with a dynamic and interactive relationship management, also adaptable to any individual, whether he is an opinion leader or simply an end consumer.

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OPINION

The separation between communication, public relations, events or marketing departments, common in many large companies, does not make any sense today, as the whole process is totally interdependent and is inevitably intertwined. Integrated communication results from POE, the traditional model of communication that segments media in Paid, Owned and Earned, and anticipates the business communication revolution, changing organisations, skills, chain of value, budget and especially the positioning of communication structures towards the consumer. The dispute over the largest budget and the closest public relations and marketing management is over. There is no public relations department that is separate from the marketing department. Today, reputation, trust, disclosure, relationship with stakeholders, customers, consumers and sales are therefore linked in an integrated framework that articulates persuasion tactics with the art of telling a story, creating value, interacting and engaging the community. Integrated communication combines different media. Content adapts and circulates among traditional and online media. However, it is in the digital space that is its essence. The integrated digital communication space is one in which the story is its epicentre and that, in addition to opportunity, relevance or closeness between content and target, depends on a great capacity to operate all the content massification tools and result evaluating dashboards.

Therefore, the the new integrated communication professional is super versatile, having to combine basic knowledge of corporate communication, marketing, business management and creative writing, with technical knowledge of HTML 5, Javascript, SEO, databases and master a large array of of tools such as Google Ad Sense, Google Analytics and many other technologies, databases, platforms and utilities, which proliferate and that let you enable and evaluate digital communication. You do not have all these skills? It is normal. Very few media professionals gather today some knowledge about each of these areas and, for now, the solution involves choosing multidisciplinary teams. But, if you want to hold your future in your hands and be an integrated communications super manager, start learning as much as possible right now. This does not mean you have to master all these sciences, knowing how to program or a deep understanding of computer codes, but it does mean you have to understand how they work, how they become operational, what factors influence them and what opportunities they provide.

The good news is that these skills can be acquired online, in the office or on the sofa, using your laptop or your smartphone, accessing free and paid resources, through eâ&#x20AC;&#x2018;learning platforms, microlearning, digital certification, webconferences, webinars, whitepapers, case studies or other.

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LUÍS BETTENCOURT MONIZ | MARKETING DIRECTOR | SAS PORTUGAL

HOW BIG DATA IS SHAPING OUR FUTURE 28

It is not easy to find a conference or seminar, in any field, where there isn´t at least one chapter devoted to big data. We talked to Luís Bettencourt Moniz, responsible for Marketing at SAS Portugal, to better understand what big data is, how you can take advantage of all the information that is accessible to anyone of us, and what effects it has already in our lives ‑ and, equally important, in our business.

Every two years, we humans "duplicate the information we generate," that is, there is a huge amount of information being produced in different formats and supports. The big question is how we remove some meaning from all this information. And why is this important? Because if we can "review this information, it will help us making decisions": where to hold our next event, whom to invite, where our potential sponsors are, what topics we will discuss, and so on...

THE FOUR Vs To better understand the concept of big data, the four Vs may help. Velocity, essential in the analysis of all available information; Variety, as information comes to us in different types, structured and unstructured, from books, blogs, videos, posts, etc.; Volume, as it continues to grow exponentially, for better or for worse; and finally Veracity, or if we prefer, data quality, since not all sources are reliable.

MACRO AND MICRO CHALLENGES "There are two challenges, the first at a macro level, in terms of strategy," explains Luís Bettencourt Moniz. It is to notice, in certain areas, which are "those who are more likely to minimize any risk" and increase the attractiveness index. We can, for instance, analyse the evolution of the number of participants at conferences, cross it with the places where each of them was held, and spot trends; what areas of expertise arouse more attention, in what countries or cities is there a larger number of participants? "This allows us to build models to anticipate future scenarios." The micro aspect has to do with each congress and its participants. Who are they, where do they come from, are they likely to return, what sessions did they attend, who did they hear? Is the content I'm making available suitable for my audience? What is my target audience speaking about at this time on social media? "And this is something we can integrate into the event itself. Ultimately, we could have an individualised program. If you have a varied offer, you can match different interests and needs," secures SAS Marketing responsible.

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FEATURE

LACK OF ANALYTICAL SKILLS

In conclusion, Luís Bettencourt Moniz

"The biggest gap is in people," assures Luís Bettencourt Moniz. "We lack people with analytical skills. And students coming out of universities prepared to do so are lacking. That's why one of the most in demand jobs in the near future is data scientist, or data analyst." Thus, according to this expert, the most important for an organisation is to have someone who is curious about information, and able to question; having an open mind and asking why this is happening. "We will always find new things, but for that we must keep an open mind, question, formulate hypotheses and validate them." Audition social media, following a handful of hashtags, themes, keywords... these alone are crucial first steps. "If after that we need to build models, things become more complex," and by then it is necessary to find someone more qualified.

leaves two key ideas. On the one hand, that virtually all the information you need, outside your organisation, is public and available. On the other, remember that information is precisely what allows you, in the market, to be different.

BETTER DECISIONS

ABOUT SAS

Luís Bettencourt Moniz argues that decisions should be more and more based on facts and not merely on emotion. "We should not be machines," but if facts show us a true picture of reality "we can decide better." He recalls, on this topic, a relatively recent experience when he participated in the Portugal Tourism Challenges, organised by Fórum Turismo 2.1. "All parties, all participants are sensitive to these issues. Just think of a hotel chain. If they do not know what their customers think ‑ including potential guests ‑ if they do not listen to them, if they do not know what customers are saying about them on social media, they are not doing their job." So, the first step is to question things, realise what is happening and why. Look at the market, see, observe, "this is to have an analytical attitude." And of course, distinguish what is relevant to our decision making.

Essentially, this US origin company extracts information from large volumes of data. Then it transforms this information into knowledge in order to support the decision of managers, in areas ranging from marketing to risk management and fraud. SAS was founded in 1976 at the University of North Carolina, as a project to analyse data collected in agricultural research. Currently, it employs more than 13.000 people worldwide and has customers spread across 140 countries.

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INCENTIVES

PORTUGAL

12 ACTIVITIES YOU WILL NOT WANT TO MISS IN THE ALGARVE Do you want to make your event in the Algarve even more memorable? We do not know if it's possible, but we will try. Here are some suggestions to ensure the right amount of fun. The offer ranges from indulgent massages aboard a sailboat to things that you probably never did, like swimming in the open sea with tuna. The list is varied and serves all tastes.

OCEAN REVIVAL

TUNA DIVE TOURS

For those who enjoy underwater tourism, here is a great opportunity. By immersing four Portuguese Navy old ships, Ocean Revival has created an artificial reef structure that you can explore. A unique afternoon is guaranteed. More info in: www.oceanrevival.org

Offer your event attendees something unique in Portugal: the possibility of diving, in the deep sea, surrounded by shoals of tuna. The spot is located 2.5 nautical miles off the Algarve coast, at a depth ranging between 20 and 60 metres. More info in: www.facebook.com/TunaDiveTours

LIMITE ZERO

PROACTIVETUR

Within the European Union, the act of crossing borders has lost some of its adrenaline and suspense. Limit Zero reintroduced this adrenaline, in a pure state, thanks to a Tyrolean bridge that links Portugal to Spain. Try these 720 metres along an exciting path. More info in: www.limitezero.com

Having a part in the traditional grape harvest? Bird‑watching the many species that cross the Algarve territory? Learning recipes with figs, almonds and carob beans and cooking regional sweets? Getting your hands dirty with clay and attending a pottery workshop? Proactivetur develops all these activities, and many others, in close collaboration with local communities. More info in: www.proactivetur.pt/

RIA FORMOSA TOURS Did you know that in the Algarve, precisely in Ria Formosa, lives the largest seahorse community in the world? This is the unique opportunity to be able to watch them in their natural habitat, using snorkeling equipment. And if you want to, you can combine this experience with a massage aboard a sailboat. After all, after a long day of conferences, there's nothing like relaxing. More information in: www.passeios‑ria‑formosa.com

MONTE REI GOLF & COUNTRY CLUB What is your handicap? If you are a connoisseur of the game Scots modernised during the 15th century, though they did not benefit from the mild Algarve weather, please be aware that Monte Rei golf course is part of an over 400 hectares property. Have a morning or an afternoon well spent, practising the region's most famous sport – and please do not share this with Cristiano Ronaldo. More info in: www.monte‑rei.com

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INCENTIVES

KARTÓDROMO INTERNACIONAL DO ALGARVE (KART RACING TRACK) It is one of the largest circuits in Europe, allowing three tracks to run simultaneously. Part of a larger leisure complex, which includes a fast lane and an off‑road circuit, it is approved by FIA ‑ Fédération Internationale de l'Automobile. Even if you are not able to break any records, fun is guaranteed. And safety as well. More info in: www.autodromodoalgarve.com

QUINTA DOS VALES

PORTUGAL NO LIMITS

Assuming that art should not have limits of any kind, and that, like wine, it is developed "with heart, care and precision", Quinta dos Vales offers a fascinating route. There, side by side, you will find a set of sculptures, and a selection of premium wines. Karl Heinz Stock – an adopted Portuguese ‑ is the man responsible for this unexpected combination. More info in: http://www.quintadosvales.eu/arte

Portugal No Limits provides you with various types of fun. Since human table football, bouncy castles, beach games, to racing in‑carts. Come challenge your childhood memories, when playing was the most natural thing in the world. More info in: http://www.portugalnolimits.com

ANIMARIS ILHA DESERTA Have you ever thought about organising your conference aboard a double‑decker catamaran with capacity for 200 people? And what about having a party on board at the end of your event? Animaris offers you all of this ‑ and this is only the beginning! More info in: www.ilha‑deserta.com

MONTE SANTO RESORT Are you feeling romantic? Break free from your daily routine, take time to feel the love and check in at Europe's Most Romantic Resort, as voted in this year's edition of the World Travel Awards. It's Monte Santo Resort, six minutes away from the fishing village of Carvoeiro and its cliffs. More info in: www.montesantoalgarve.com

Silly question: what if it rains?

VILAMOURA CASINO It is unlikely to happen, in a region where there are 300 sunny days per year and the average temperature reaches 22° C in October. But, if it rains, you can always head to Vilamoura Casino for a few hours of fun. Play games, watch one of the shows, and wait entertained until the water ceases to fall from the sky. More info in: www.casinovilamoura.solverde.pt

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“‑ I HEAR THIS IS YOUR FIRST VISIT TO PARIS. ‑ NOT IF YOU INCLUDE MOVIES.”* * In Sex and the City, Season 6 Duone Castle is located west of Stirling in central Scotland, but today it is probably best known as Winterfell, the castle of House Stark in Game of Thrones. But not only that. This 13th century castle had already featured in the mythical Monty Python and The Holy Grail or in Ivanhoe movie with the muse Elizabeth Taylor. Let us return to Game of Thrones. Production chose Seville to represent the kingdom of Dorne during the fifth season filming and Trip Advisor examined the number of visits by Internet users around the world who searched accommodation near the filming locations. This "destination placement" translates into numbers, "comparing the May 2013 and May 2015 data, in six locations there appeared a large growth of interest from travellers," says Blanca Zayas, TripAdvisor spokeswoman, adding that "this type of study shows how quickly TV series may impact on tourism in specific destinations. Osuna (province of Seville) is the latest example that has benefited from the filming of the famous series. Detecting trends like this can be an advantage for hostels and hotels owners." Game of Thrones has boosted interest in the Andalusia capital. According to Skyscanner, the search grew 107% since season five premiered and the number of visitors in Osuna grew 15% in August and 30% in September compared to the same months last year. Andro Vlahusic, mayor of the city of Dubrovnik (Croatia), which also received Game of Thrones, stated that "tourism in the city has grown about 15% since they started filming, and I hope the series do for Dubrovnik what the movie Lord of the Rings did for New Zealand," he stated to Bloomberg. And, in fact, what can we say about New Zealand? It has been a source of inspiration for many filmmakers with its breathtaking landscapes. And even more to Peter Jackson, the Lord of the

Rings and Hobbit trilogies director, since it is one of the country's most beloved children. There are New Zealand tourism businesses planning itineraries inspired by the movie Hobbit. Most of the times, these routes are long, as there were over a hundred sites used for filming, and some very far apart. Some of these routes can be found at: www.hobbitontours.com. Another of the most successful sagas in film history is undoubtedly Star Wars. The first film was recorded in 1977 and the last (seventh) has its highly anticipated premier scheduled for December 18th this year. On Tatooine, Tunisia, it is possible to see some of the sets that were set up almost 40 years ago for the film. The saga of Darth Vader, Luke Skywalker, Chewbacca and

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FEATURE

STAR WARS

DOUNE CASTLE

mythical Yoda will always be known not only by its special effects, robots, or the unmistakable sound of lightsabres, but also for its "otherworldly" settings that will forever live in our imagination. In our imagination there is also Highclere Castle, or rather Downton Abbey. The space, in fiction occupied by Lord Grantham family, can be rented for corporate events, weddings and other parties. According to a Daily Telegraph news, one in ten tourists visit Britain because they fell in love with a local that featured in a movie. Harry Potter films attract, for example, many muggle (non wizard) tourists to the country. Just with a small research on the Internet, we can find tours, tips and information to live in London through the friendly wizard wand. Pride and Prejudice used Netherfield Park for some of its scenes. Result: the spot had its tourist number increase by 76%, according Visit Britain information. And among the most famous cases, there is "The Sound of Music", that continues to bring thousands to the Tyrol. And there are even those who do tour around Paris or Rome following the The Da Vinci Code clues.

HALF A MILLION EUROS ANNUALLY TO PRESERVE HERITAGE The Great Budapest Hotel was filmed in Görlitz, Germany, and, according to Euronews, the city council receives each year half a million euros from an anonymous donor, who deposits the amount in the municipality's bank account. The person is unknown, but the intent is well known, to "preserve and restore the historical heritage of the city centre, for the locals, tourists and filmmakers as Wes Anderson delight."

WHAT ABOUT PORTUGAL? Estoril is closely linked to the figure of James Bond. The character is said to have been created by Ian Fleming while he was staying at the Palácio Estoril hotel, during World War II. And so it is no surprise that a film with the most famous spy in the world was shot in Portugal. It is 007 ‑ On Her Majesty's Secret Service. Apart from Estoril, also Ribatejo and Arrábida hills are settings in this 1969 movie film. It did not have Sean Connery, the eternal Bond, but he was also in Portugal filming The Russia House. This time, Lisbon was the chosen landscape for this John Le Carré book adaptation. Further south, Sintra was the setting of the film The Ninth Gate by Roman Polanski, and it brought to our country one of the best actors of today, Johnny Depp. The filming took place in the centre of Sintra, at Estrada da Pena and the Biester Chalet.

But the brightest movie stars were in Portugal for the filming of The House of the Spirits. We are talking about Meryl Streep, Jeremy Irons, Glenn Close, Antonio Banderas and Vanessa Redgrave. The set was located in Alentejo. Simão Sá, with Cláudia Coutinho de Sousa

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CHRISTINA PETROVA | HOSTED BUYER EVENT MANAGER | CONNECTIONS MEETINGS

THE EVOLUTION IN THE MEETINGS INDUSTRY Connections Meetings is the first fully‑designed, next generation, H2H (Human‑to‑Human) event for the Meetings Industry. It will take place from the 9th to 12th December 2015 at the DoubleTree by Hilton Lisbon Fontana Park and The Conrad Algarve. The event will be based on inviting corporate and association buyers and event suppliers to meet and be part of education sessions and group experiences based on the meeting design principles. As meeting professionals with decades of experience among our team members, we recognized a lack of focus and a desire for flexibility and content. Event professionals are no longer satisfied with strict schedules and short meetings with junior representatives. They want effectiveness, they feel the need to

get to know their potential partners in a more natural and relaxed environment while also enriching their knowledge and provoking their thinking in a way that opens new horizons to successful events. Connections Meetings aims to offer a programme where attendees can engage in various activities carefully chosen to

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OPINION

create a sense of belonging, build valuable relationships and learn about a different approach that has proven to be successful in event planning and execution. We work with the guru of event design and co‑author of the industry bestseller “Into the Heart of Meetings”, Mike Van der Vijver. In addition, we provide the latest insights into strategically vital developments in the meetings sector that help planners to put together meetings for better business outcomes and higher attendee satisfaction rates. The 2‑day programme is almost like a networking exercise. From the one‑to‑one experiences, through the lunches, the dinners, the group experiences, the learning sessions, everyone will be able to network with their relevant potential business partners and their peers. The activities are based on storytelling factors that the destination is able to offer within the programme. For example, all attendees will be meeting whilst exploring the center of Lisbon; we will have a training session at the famous Museu de la Cerveja (Beer Museum) in Lisbon, which is also an interesting and unusual meeting venue; we will be having designed b2b and learning sessions on a 3‑hour train ride from Lisbon to the Algarve; buyers and suppliers will be netting Portuguese fishing nets together in the Algarve; they will also be doing Cork art (did you know that 60% of the World`s cork is produced in Portugal?), and much more! The programme is being currently designed and guarantees a lot of learning opportunities and fun. As far as learning goes, Connections Meetings is structured to offer education in the form of training. We are following the trends of society itself and we use a collaborative humane approach in the learning process of this meeting. According to the German Convention Bureau 2030 Megatrends Report, the most important shift in the next two decades is the human measure, which is the need for human and social contact and awareness of human needs. To explain this further, in the traditional meeting learning formats, the “Key Note” is telling the audience what to think and uses a one way communication methods, whilst the knowledge resides equally in the crowd and the moderator is key in capturing that knowledge for everyone`s benefit. This is one of the reasons we claim to be different than a typical event or trade meeting. The other factor making Connections Meetings unique is the opportunity created for event professionals to do business in an unusual format. Our industry is people‑oriented and the networking events that we are accustomed to tend to limit

the emotional side of the human being, which puts in danger the business opportunity that trust could bring to a buyer or supplier, alike. The real risk that organisers take is providing potential partners with the traditional platform where they sit down for 20‑minute meetings with barriers between them such as a table, or a stand and sales collaterals, while little or no emotion is involved in the encounters. This is a missed opportunity for them to build the much‑needed trust which is vital for business success for any meetings professional. At Connections the one‑to‑one “meeting” consists of 40 minutes where the relevant buyer and relevant supplier get to talk about their business needs and solutions (this could happen on a bench or while undertaking an activity) and to share together a memorable experience on one‑to‑one basis. This breaks barriers and it opens doors for business opportunities to be discussed in a more humane manner.

Connections Meetings is an innovative event and we are expecting success for us and for the meeting professionals we are putting this together for. There are many meetings in the industry in the form of networking, forums, and various established and prestigious trade shows, that serve different purposes. We are presenting a new approach to conducting business and event planning, and aim to contribute to the evolution of the meetings industry with fresh ideas and fruitful business outcomes.

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JEFF HURT

â&#x20AC;&#x153;NO ONE IS RETURNING TO YOUR NEXT EVENT BECAUSE REGISTRATION RAN SMOOTHLYâ&#x20AC;? Jeff Hurt is part of the American consultant Velvet Chainsaw. He is one of the most requested speakers in the industry and he took a few minutes from his busy schedule to share his views on the meetings industry sector with Event Point. We talked about innovation in events, new formats, the role of speakers, technology. What kind of qualities and soft skills should an event planner have? To bring great value to your clients and employers, event professionals need to practice strategic thinking and emotional intelligence. EI or EQ are often labeled soft skills and they are really hard. The only way an event professional is going to get ahead is by focusing on strategy, doing something different than his competitors. Not by doing the same thing your competitors are doing better. What are, in your opinion, the main challenges when organising a conference or an event? Probably the biggest challenge is stepping back and truly understanding the organisation's mission and purpose for the event. The next big challenge is truly identifying, understanding and targeting the correct audience for the event. Too many event professionals want to be all things to all people.

Do you think that planners worry too much about logistics? And less about content? I think event professionals find safety and comfort in the logistics because it's what we know to do well. But no one is returning to your next event because registration ran smoothly or the room sets were organised. They return to your event because of the experience you create. Event professionals need to see themselves as artists using the conference as their blank canvas. Then think about the narrative arc you want to create in that event and design it accordingly. The content comes next and should meet the needs of the target market. A huge challenge is securing speakers that understand that their audience needs to uncover what that content means to them and focus on learning design. The focus should not be on delivery of information but delivery of application. That's where the real business results reside.

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INTERVIEW

The industry talks a lot about the need for new formats in events. But are they doing enough to change traditional conferences? Not really. Too many in the industry are not willing to really step out of their comfort box and design different formats that focus on transformational experiences. We retreat to what we've always done. We think changing the room set creates a different format and it doesn't.

How do you see hybrid events? Master the tool or don't do it at all? Planning and implementing hybrid events are a new skill set. Too many event planners think they can hire a camera crew, get an online virtual event company and then just stream their event. That's like watching paint dry. It requires thinking about planning two different experiences ‑ the face to face one and the one for the remote audience. Do it right or don't do it at all.

About the speakers… Is it more important what they say or how they say it? Or a mixture of both? Both are equally important. The most important thing is that the event should be focused on the paying attendees and their needs. We need to move away from being speaker centric to audience‑ and learner‑centric.

How do you see technology at a conference? Does it help communication and engagement, or is it an obstacle? Too often we view technology as a panacea to create conference engagement. It is not a shiny bullet. It is only a tool. If the tool is not user friendly and easy to use at the conference, forget it. Go old school. Don't get enamored by the shiny object.

Using humor, yes or no? Absolutely yes. But use authentic humor, not canned jokes. It's a great way to tear down walls and build up trust.

FLASH QUESTIONS

How to end the deafening silence of the audience when asked to make questions? First, silence is the speaker's friend. The longer you wait in silence, the more uncomfortable the audience becomes and someone eventually raises their hand and says "Ok, I'll talk." The other thing is that you don't want to spring audience interaction on an audience. You want to ease them into the process from the very beginning of the presentation. I use a presenter‑audience agreement that gives participants the ability to tune out, use a free pass and not participate if they are uncomfortable or don’t want to. I use a simple thumbs up or down activity to get buy‑in. Then I move to another safe activity, and so on, so that the audience begins to trust me and share their thoughts, ideas and questions. Another important topic of a conference is networking. How can planners facilitate and potentiate networking? Can you give us any tips? We confuse the term networking with speed dating or passing out business cards. That's not networking. We need to create an atmosphere of radical hospitality where attendees enter into befriending experiences, find their tribe, network for ideas instead of a hand up, etc. Giving event planners tips without them truly understanding what networking is defeats the purpose. I think event professionals need to truly understand what Connexity (community and connections) is and how to create experiences that foster it.

Favourite city to live? Austin, TX Favourite destination for an event? Seattle, WA or Las Vegas, NV Which speaker kept you glued to your seat? I'm jaded as I've hired and secured a lot of speakers. Six that come to mind are Mike Robbins, Amanda Gore, Sarah Michel, Kelly McDonald, Alison Levine and Jim Jacobus, all that use audience interaction within their keynotes. If you could meet anyone, who would it be? Madelyn Albright or Oprah Facebook or Twitter? Both What advice would you give to first time speakers? Get comfortable in your own skin. Be authentic. Don't worry about covering all your content. Focus instead on helping your audience uncover what the three big points you want them to remember means to them and how to apply them.

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MACAU

WHY MACAU? Venues, hotels, entertainment and infrastructure. In recent years, in no other part of Asia such large investments in these areas were made. Macau is, thus, one of the most exciting Asian destinations for meetings and incentives.

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INCENTIVES

To this, add casinos, shows, nightclubs, concerts, exhibitions, opera, theatre, cinema and sporting events such as Macau Grand Prix. A rich culture that combines Portuguese Europe and Chinese Asia. A city that classified as a World Heritage Site by UNESCO. Excellent cuisine, local or fusion, and a shopping lovers paradise. A free visa system to more than 70 countries, a compact space, where time can be well spent, and easy access, with the option of using international airports of Macau and Hong Kong, linked by ferry only 45 minutes away. How to make the Macau experience memorable? With at least one fabulous meal, served in a stunning atmosphere. Local dishes, fromPortugal and South China, combined with spices gathered by Portuguese traders in the sea voyages of the Discoveries period, along the coasts of Africa, India and Southeast Asia, make up Macau's characteristic flavours. The food is an excellent reflection of the city's multicultural and cosmopolitan community.

THE CASINO ROUTE Groups can be divided into smaller groups, go through different casinos, learn the various games rules and, if they want, to place some bets. An adrenaline that thrills Macau, 365 days a year.

CULTURAL IMMERSION Immerse yourself in ancient Chinese culture, where you will have the opportunity to learn about the old art of feng shui, their tea ceremony, Chinese calligraphy or tai chi.

COLOANE TOUR Get to know the natural side of Macau by bike. A group activity that will engage participants in an orientation game, perfect for team building activities.

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COMPANY AND SERVICES INDEX

ANGOLA

BRAZIL

AV SUPPLIERS

GRUPO VB

CIA DA IMAGEM

CATERING

EMBRASSOM

LUANDA | +244 948 751 089 | WWW.GRUPO-VB.COM/AUDIO-VISUAIS

RIO DE JANEIRO | +55(21)2228-6263 | MAIL@CIADAIMAGEM.COM.BR | WWW.CIADAIMAGEM.COM.BR

RIO DE JANEIRO | +55(21)2591-6918 | EMBRASSOM@EMBRASSOM.COM.BR | WWW.EMBRASSOM.COM.BR

GUAPA CATERING

LUANDA | +244 222 332 533 | CATERING.GUAPA@GUAPACATERING.COM | WWW.GUAPACATERING.COM

CONVENTION BUREAUX / TOURISM OFFICES

RIO DE JANEIRO | +55(21)2236-1005 | RIO@EXECUTIVEONE.COM | WWW.EXECUTIVEONE.COM

HOFFMANN DO BRASIL

SÃO PAULO | +55(11)3813-7000 | SAO@HOFFMANN.COM | WWW.HOFFMANN.COM

MINISTÉRIO DA HOTELARIA E TURISMO DE ANGOLA LUANDA | +244 33 82 11 | WWW.MINHOTUR.GOV.AO

LÉON CHAUVIÈRE SERVIÇOS

RIO DE JANEIRO | +55(21)2452-2225 | AUDIOVISUAIS@LEONCHAUVIERE.COM | WWW.LEONCHAUVIERE.COM

DESTINATION MANAGEMENT COMPANIES

R1 SOLUÇÕES AUDIOVISUAIS

EXPRESSO VIAGENS

LUANDA | +244 222 33 17 19 | INFO@EXPRESSOVIAGENS.COM | HTTP://EXPRESSOVIAGENS.COM/PT

SÃO PAULO | +55(11)5585-2241 | COMERCIAL@R1SOLUTIONS.COM.BR | WWW.R1SOLUTIONS.COM.BR

UNIVERSAL LOCAÇÕES

EVENT AGENCIES

SÃO PAULO | 55(11)2495-0667 | PAULA.MENDONCA@UNIVERSALLOCACOES.COM | WWW. UNIVERSALLOCACOES.COM

EVENTOS ARENA

UPGRADE AUDIO VISUAL

HOTELS

CATERING

EPIC SANA LUANDA HOTEL

AMIS GOURMET

EXECUTIVE HOTEL SAMBA

CASABLANCA BUFFET

HOTEL BAÍA LUANDA

NOAH BANQUETERIA

HOTEL DE CONVENÇÕES TALATONA

TOP GOURMET

HOTEL PRESIDENTE

CONVENTION BUREAUX / TOURISM OFFICES

LUANDA | +244 226 433 360 | GERAL@EVENTOSARENA.CO.AO | WWW.EVENTOSARENA.CO.AO

SÃO PAULO | +55(41)3029-0003 | SONIA@UPGRADEAUDIOVISUAL.COM.BR | WWW. UPGRADEAUDIOVISUAL.COM.BR

LUANDA | +244 222 642 600 | INFO.LUANDA@EPIC.SANAHOTELS.COM | WWW.LUANDAEPICSANAHOTELS.COM

EXECUTIVE ONE

LUANDA | +244 914 783 909 | GERAL@EXECUTIVEHOTELSAMBA.COM | WWW.EXECUTIVEHOTELSAMBA.COM

LUANDA | +244 222 652 900 | BAIA@TDHOTELS.COM |

SÃO PAULO | +55(11)3990-7444 | EVENTOS@CASABLANCABISTRO.COM.BR | WWW.CASABLANCABISTRO.COM.BR

SÃO PAULO | +55(11)2179-3425 | EVENTOS@NOAH.COM.BR | WWW.NOAH.COM.BR

LUANDA | +244 226 424 300 | INFO@HOTELTALATONA.COM | WWW.TDHOTELS.COM/BAIA/PT

RIO DE JANEIRO | +55(21)2441-9100 | SANDRA.ALVARENGA@GLBR.COM.BR | WWW.TOPGOURMETGL.COM.BR

LUANDA | +244 222 311 717 | GERAL@HOTELPRESIDENTE.CO.AO | WWW.HOTELPRESIDENTELUANDA.COM

PROFESSIONAL CONGRESS ORGANISERS

RIO DE JANEIRO | +55(21)98440-2753 | CONTATO@AMISGOURMET.COM.BR | WWW. AMISGOURMET.COM.BR

BELO HORIZONTE CONVENTION & VISITORS BUREAU BELO HORIZONTE | +55(31)3261-2547 | WWW.SOUBH.COM.BR

EVENTOS ARENA

BRASÍLIA CONVENTION & VISITORS BUREAU

IIR ANGOLA

FLORIANÓPOLIS E REGIÂO CONVENTION & VISITORS BUREAU

VENUES

FORTALEZA CONVENTION & VISITORS BUREAU

LUANDA | +244 226 433 360 | GERAL@EVENTOSARENA.CO.AO | WWW.EVENTOSARENA.CO.AO

LUANDA | +244 917 000 194 | GERAL@IIRANGOLA.COM | WWW.IIRANGOLA.COM

CENTRO DE CONVENÇÕES TALATONA

LUANDA | +244 226 420 111 | INFO@CCTA.CO.AO | WWW.CCA.CO.AO

FEIRA INTERNACIONAL DE LUANDA LUANDA | +244 926 405 970 | WWW.FIL-ANGOLA.CO.AO

OTHER SERVICES LINESTANDS (STANDS)

LUANDA | +244 226 433 360 | ANA.ALMEIDA@LINESTANDS.COM | WWW.LINESTANDS.COM

BRASÍLIA | +55(61)3328-6878 | INFO@BRASILIACONVENTION.COM.BR | WWW.BRASILIACONVENTION.COM.BR

FLORIANÓPOLIS | +55(48)3222-4904 | FCVB@FLORIANOPOLISCVB.COM.BR | WWW.FLORIANOPOLISCVB.COM.BR

FORTALEZA | +55(85)3258-5888 | WWW.VISITECEARA.COM

IGUASSU CONVENTION & VISITORS BUREAU

FOZ DO IGUAÇU | +55(45)3027-6677 | EVENTOS1@IGUASSU.COM.BR | WWW.HTTP://IGUASSU.COM.BR

NATAL CONVENTION & VISITORS BUREAU NATAL | +55(84)3219-2000 | WWW.NATALCVB.COM.BR

PORTO ALEGRE CONVENTION & VISITORS BUREAU

PORTO ALEGRE | +55(51)3018-7373 | RELACIONAMENTO@VISITEPORTOALEGRE.COM | WWW.VISITEPORTOALEGRE.COM

RECIFE CONVENTION & VISITORS BUREAU RECIFE | +55(81)3328-8302 | WWW.RECIFECVB.COM.BR

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COMPANY AND SERVICES INDEX

RIO CONVENTION & VISITORS BUREAU

HILTON BARRA RIO DE JANEIRO *****

SALVADOR E LITORAL NORTE DA BAHIA CONVENTION & VISITORS BUREAU

HILTON SÃO PAULO MORUMBI *****

SÃO PAULO CONVENTION & VISITORS BUREAU

HOTEL EMILIANO *****

DESTINATION MANAGEMENT COMPANIES

HOTEL FASANO RIO DE JANEIRO *****

RIO DE JANEIRO | +55(21)2266-9750 | RCVB@RCVB.COM.BR | WWW.RCVB.COM.BR

RIO DE JANEIRO | +55(21)3348-1000 | WWW.HILTONHOTELS.COM

SALVADOR DA BAHIA | +55(71)3311-4444 | CONTATO@SALVADORCONVENTION.COM.BR | WWW. SALVADORCONVENTION.COM.BR

SÃO PAULO | +55(11)3736-0600 | CONTATO@VISITESAOPAULO.COM | WWW.VISITESAOPAULO.COM

SÃO PAULO | +55(11)2845-0000 | WWW.HILTONHOTELS.COM

SÃO PAULO | 55(11)3069-4369 | WWW.EMILIANO.COM.BR

RIO DE JANEIRO | +55(21)3202-4000 | RIO@FASANO.COM.BR | WWW. FASANO.COM.BR

ABREU DMC BRASIL

SÃO PAULO | +55(11)3702-1850 | DMC.SAOPAULO@ABREUTUR.COM.BR | WWW.ABREUDMC.COM

AMTOURS DMC

HOTEL FASANO SÃO PAULO *****

SÃO PAULO | +55(11)3896-4000 | SP@FASANO.COM.BR | WWW.FASANO.COM.BR

L'HOTEL PORTO BAY SÃO PAULO *****

SÃO PAULO | +55(11)3675-4203 | EVENTOS@AMTOURS.COM.BR | WWW.AMTOURS.TUR.BR

SÃO PAULO | +55(21)2546-8000 | RESERVAS@PORTOBAY.COM.BR | WWW.PORTOBAY.COM

ESA EVENTOS E VIAGENS

MELIÁ PAULISTA *****

RIO DE JANEIRO | +55(21)3736-7270 | CARLOS.MOUTINHO@ESAWORLD.COM | WWW. EXCLUSIVESOUTHAMERICA.COM

SÃO PAULO | +55(11)2184-1600 | RESERVAS.PAULISTA@MELIAHOTELS.COM.BR | WWW. MELIA.COM

EVENTS BY TLC

MIRAMAR HOTEL BY WINDSOR *****

FLYTOUR AMERICAN EXPRESS

NOVOTEL RIO DE JANEIRO SANTOS DUMONT ****

MCI RIO DE JANEIRO OFFICE

PORTO BAY RIO INTERNACIONAL ****

OVATION DMC

TIVOLI SÃO PAULO - MOFARREJ *****

TERRAMAR

TRYP SÃO PAULO PAULISTA HOTEL ****

EVENT AGENCIES

VILA GALÉ RIO DE JANEIRO ****

RIO DE JANEIRO | +55(21)3624-0136 | BRAZIL@EVENTSBYTLC.COM | WWW.EVENTSBYTLC.COM

RIO DE JANEIRO | +55(21)2195-6200 | CENTRALDERESERVAS@WINDSORHOTEIS.COM.BR | WWW. WINDSORHOTEIS.COM.BR

SÃO PAULO | +55(11)4082-7777 | SP.REPUBLICA@FLYTOUR.COM.BR | WWW.FLYTOUR.COM.BR/SPREPUBLICA

RIO DE JANEIRO | +55(21)2286-2846 | RIODEJANEIRO@MCI-GROUP.COM | WWW.MCI-GROUP.COM/BRAZIL

SÃO PAULO | +55(11)3056-6000 | ANA.COELHO@OVATIONDMC.COM | WWW.OVATIONDMC.COM

RIO DE JANEIRO | +55(21)3506-8500 | H6522-RE@ACCOR.COM.BR | WWW.NOVOTEL.COM

RIO DE JANEIRO | +55(21)2546-8000 | RESERVAS@PORTOBAY.COM.BR | WWW.PORTOBAY.COM

SÃO PAULO | +55(11)3146-5900 | EXPERIENCETEAM.HTSP@TIVOLIHOTELS.COM | WWW. TIVOLIHOTELS.COM

SÃO PAULO | +55(11)2615-9665 | CONTATO@TERRAMAR.TUR.BR | WWW.TERRAMARNEWS.COM.BR

SÃO PAULO | +55(11)3123-6200 | PAULISTA@TRYPHOTELS.COM.BR | WWW.MELIA.COM

RIO DE JANEIRO | +55(21)2460-4500 | RIO.RESERVAS@VILAGALE.COM | WWW. VILAGALE.COM

EMSJ EVENTOS

RIO DE JANEIRO | +55(21)3563-1585 | ELEONORA@22MKT.COM.BR | WWW.22MKT.COM.BR

PROFESSIONAL CONGRESS ORGANISERS

FAGGA EVENTOS

CCM WORLDWIDE - MEDICAL CONGRESSES

MCI BRASIL

GAP CONGRESSOS

MCM GROUP

KONGRESS EVENTOS

MIND RIO MEETING EXPERIENCES

MÉTODO EVENTOS

TEAM BRASIL

VENUES

SÃO PAULO | +55(11)5067-1760 | FAGGASP@FAGGA.COM.BR | WWW.FAGGA.COM.BR

SÃO PAULO | +55(11)3061-1495 | KAROLINE@CCMEW.COM | WWW.CCMEVENTOS.COM.BR

SÃO PAULO | +55(11)3056-6000 | SAOPAULO@MCI-GROUP.COM | WWW.MCI-GROUP.COM/BRAZIL

SÃO PAULO | +55(11)3663-3906 | MCM@MCM.BR.COM | WWW.MCM.BR.COM

RIO DE JANEIRO | +55(21)2215-4476 | CONTATO@GAPCONGRESSOS.COM.BR | WWW.GAPCONGRESSOS.COM.BR

SÃO PAULO | +55(11)2737-2313 | CONTATO@KONGRESS.COM.BR | WWW.KONGRESS.COM.BR

RIO DE JANEIRO | +55(21)2148-2220 | ATENDIMENTO@MINDRIO.COM | WWW.MINDRIO.COM

RIO DE JANEIRO | +55(21)2548-5141 | METODOEVENTOSRIO@METODOEVENTOSRIO.COM.BR | WWW.METODORIO.COM.BR

RIO DE JANEIRO | +55(21)3385-0000 | MNUNES@TEAMBR.TOURVESTDM.COM | WWW.TOURVESTDM.COM

ANHEMBI

HOTELS

SÃO PAULO | +55(11)2226-0400 | ATENDIMENTOCLIENTES@SPTURIS.COM | WWW.ANHEMBI.COM.BR

AMERICAS COPACABANA HOTEL ****

SÃO PAULO CENTER

BELMOND COPACABANA PALACE *****

CASA BOSSA

GRAN ESTANPLAZA BERRINI *****

CASA DAS CALDEIRAS EVENTOS

RIO DE JANEIRO | +55(21)3445-9666 | RESERVAS@AMERICASCOPACABANAHOTEL.COM.BR | WWW.AMERICASHOTEIS.COM.BR

RIO DE JANEIRO | +55(21)2548-7070 | RESERVATIONS.BRAZIL@BELMOND.COM | WWW.BELMOND.COM

SÃO PAULO | +55(11)2162-3500 | RESERVAS@ESTANPLAZA.COM.BR | WWW.ESTANPLAZA.COM.BR

GRAND HYATT SÃO PAULO *****

SÃO PAULO | +55(11)2838-1234 | RESERVATIONS.GHSAOPAULO@HYATT.COM | WWW.SAOPAULO.GRAND.HYATT.COM

SÃO PAULO | +55(11)2142-3600 | EVENTOS@SAOPAULOCENTER.COM.BR | WWW.SAOPAULOCENTER.COM.BR

SÃO PAULO | +55(11)3707-4787 | CONTATO@CASABOSSA.COM.BR | WWW.CASABOSSA.COM.BR

SÃO PAULO | +55(11)3873-6696 | CASADASCALDEIRAS@CASADASCALDEIRAS.COM.BR | WWW. CASADASCALDEIRAS.COM.BR

CENTRO DE CONVENÇÕES FREI CANECA

SÃO PAULO | +55(11)3472-2020 | FREICONV@FREICANECASHOPPING.COM.BR | WWW.CONVENCOESFREICANECA.COM.BR

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COMPANY AND SERVICES INDEX

CENTRO DE CONVENÇÕES SULAMÉRICA

TAM LINHAS AÉREAS (AIRLINES)

ESPAÇO IMMENSITÀ

CAPE VERDE

RIO DE JANEIRO | +55(21)3293-6700 | COMERCIAL@CCSULAMERICA.COM.BR | WWW.CCSULAMERICA.COM.BR

SÃO PAULO | +55(11)5070-9000 | EVENTOS.A3@IMMENSITA.COM.BR | WWW.IMMENSITA.COM.BR

AV SUPPLIERS

ESTÂNCIA ALTO DA SERRA

SÃO PAULO | +55(11)4101-5000 | ESTANCIA@ESTANCIAALTODASERRA.COM.BR | WWW. ESTANCIAALTODASERRA.COM.BR

ARTEMEDIA ZWELA

PRAIA | +238 261 76 43 | HTTPS://WWW.FACEBOOK.COM/ARTEMEDIA.GRUPOZWELA

EXPO CENTER NORTE

SÃO PAULO | +55(11)2424-5959 | EVENTOS@EXPOCENTERNORTE.COM.BR | WWW.EXPOCENTERNORTE.COM.BR

CONVENTION BUREAUX / TOURISM OFFICES

FORTE DE COPACABANA

MINISTÉRIO DO TURISMO DE CABO VERDE

MARACANÃ

DESTINATION MANAGEMENT COMPANIES

RIO DE JANEIRO | +55(21)3201-3995 | COMANDANTE@FORTEDECOPACABANA.COM | WWW.FORTEDECOPACABANA.COM

RIO DE JANEIRO | +55(21)3616-2660 | EVENTOS@MARACANA.COM | WWW.MARACANA.COM

PRAIA | +238 260 48 00 | WWW.MTIE.GOV.CV

ISI DMC

PÃO DE AÇÚCAR

RIO DE JANEIRO | +55(21)2546-8400 | BONDINHO@BONDINHO.COM.BR | WWW.BONDINHO.COM.BR

INCOMING@ISIDMC-CABOVERDE.COM | WWW.ISIDMC-CABOVERDE.COM

MORABITUR

RIO SCENARIUM

RIO DE JANEIRO | +55(21)3147-9000 | EVENTOS@RIOSCENARIUM.COM.BR | WWW.RIOSCENARIUM.COM.BR

ILHA DO SOL | +002 382 412 672 | MORABITUR@MORABITUR.COM | WWW.MORABITUR.COM

EVENT AGENCIES

RIOCENTRO EXHIBITION & CONVENTION CENTER

RIO DE JANEIRO | +55(21)3035-9100 | COMERCIAL.RIOCENTRO@GLBR.COM.BR | WWW. RIOCENTRO.COM.BR

ARTEMEDIA ZWELA

PRAIA | +238 261 76 43 | HTTPS://WWW.FACEBOOK.COM/ARTEMEDIA.GRUPOZWELA

SÃO PAULO EXPO EXHIBITION & CONVENTION CENTER SÃO PAULO | +55(11)5067-1717 | WWW.SAOPAULOEXPO.COM.BR

HOTELS

TRANSAMÉRICA EXPO CENTER

SÃO PAULO | +55(11)5643-3000 | FALEEXPO@TRANSAMERICA.COM.BR | WWW.TRANSAMERICAEXPO.COM.BR

RIO DE JANEIRO | +55(21)3212-9300 | COMERCIAL.RIO@TAM.COM.BR | WWW.TAM.COM.BR

VILLA RISO

HOTEL OÁSIS PRAIA MAR

SANTIAGO | +238 260 84 40 | PRAIAMAR@OASISATLANTICO.COM | WWW.OASISATLANTICO.COM

MELIÃ TORTUGA BEACH

RIO DE JANEIRO | +55(21)3322-1444 | INFO@VILLARISO.COM.BR | WWW.VILLARISO.COM.BR

SAL | +238 242 90 00 | MELIA.TORTUGA@MELIA.COM | WWW.MELIA.COM

VILLAGEHALL – CENTRO DE EVENTOS

RIODEJANEIRO|+55(21)3252-2900|GALGRANTI@SHOPPINGVILLAGEMALL.COM.BR|WWW.SHOPPINGVILLAGEMALL.COM.BR/#VILLAGEHALL

WTC EVENTS CENTER

PESTANA TROPICO

PRAIA | +238 261 42 00 | RESERVAS.TROPICO@PESTANA.COM | WWW.PESTANA.COM/PT/HOTEL/PESTANA-TROPICO

SÃO PAULO | + 55(11)3055-8888 | EVENTOS@WTCEVENTSCENTER.COM.BR | WWW.WTCEVENTSCENTER.COM.BR

VENUES

OTHER SERVICES

FEIRA INTERNACIONAL DE CABO VERDE MINDELO | +238 232 18 22 | INFO@FIC.CV | WWW.FIC.CV

AVIANCA BRASIL (AIRLINES)

RIO DE JANEIRO | +55(11)3893-8230 | VALCI.SOUZA@AVIANCA.COM | WWW.AVIANCA.COM

EAST TIMOR

AZUL LINHAS AÉREAS (AIRLINES)

CATERING

SÃO PAULO | +55(11)4134-9595 | COMERCIAL@VOEAZUL.COM.BR | WWW.VOEAZUL.COM.BR

HOTEL TIMOR

BOTAFOGO PRAIA SHOPPING (SHOPPING CENTERS)

RIO DE JANEIRO | +55(21)3171-9880 | MARKETING-BPS@BOTAFOGOPRAIA.COM.BR | WWW.BOTAFOGOPRAIASHOPPING.COM.BR

DILI | +670 332 4502 | HOTELTIMOR@FORIENTE.MINIHUB.ORG | WWW.TIMORTUR.COM

HOTELS

CIDADE JARDIM SHOPPING (SHOPPING CENTERS)

SÃO PAULO | +55(11)3552-3560 | SAC@CIDADEJARDIMSHOPPING.COM.BR | WWW.SHOPPINGCIDADEJARDIM.COM

HOTEL DISCOVERY INN

DILI | +670 331 1111 | INFO@DISCOVERYINNTIMORLESTE.COM | WWW.DISCOVERYINNTIMORLESTE.COM

GOL - LINHAS AÉREAS INTELIGENTES (AIRLINES)

SÃO PAULO | +1 855-862-9190 | FALECONOSCO@GOLNAWEB.COM.BR | WWW.VOEGOL.COM.BR

HOTEL TIMOR

DILI | +670 332 4502 | HOTELTIMOR@FORIENTE.MINIHUB.ORG | WWW.TIMORTUR.COM

MORUMBI SHOPPING (SHOPPING CENTERS)

SÃO PAULO | +55(11)5189-4836 | SAC@MORUMBISHOPPING.COM.BR | WWW.MORUMBISHOPPING.COM.BR

RIO SUL SHOPPING CENTER (SHOPPING CENTERS)

GUINEA BISSAU

RIO DE JANEIRO | +55(21)3527-7200 | MARKETING.RIOSUL@RIOSUL.COM.BR | WWW.RIOSUL.COM.BR

HOTELS

SHOPPING LEBLON (SHOPPING CENTERS)

HOTEL ANCAR

RIO DE JANEIRO | +55(21)3138-8000 | MARKETING@SHOPPINGLEBLON.COM.BR | WWW.SHOPPINGLEBLON.COM.BR

BISSAU | +002 453 207 633 | INFO@HOTELANCAR.COM | WWW.HOTELANCAR.COM

WWW.EVENTPOINTINTERNATIONAL.COM

COMPANY AND SERVICES INDEX

VENUES

CONVENTION BUREAUX / TOURISM OFFICES

CENTRO CULTURAL FRANCO-BISSAU-GUINEENSE

TURISMO DE MOÇAMBIQUE

MACAU

DESTINATION MANAGEMENT COMPANIES

AV SUPPLIERS

DANA TOURS

BISSAU

MAPUTO | +258 213 073 20 | INFO@INATUR.ORG.MZ | HTTP://VISITMOZAMBIQUE.NET/PT

MAPUTO | +258 214 974 83 | WWW.DANATOURS.NET

GL EVENTS

MOZ SENSATIONS

MACAU | +853 282 651 22 | INFO@GL-EVENTS.COM.HK | WWW.GL-EVENTS.COM.HK

MAPUTO | +258 840 578 112 | CONTACT@MOZSENSATIONS.COM | WWW.MOZSENSATIONS.COM

CONVENTION BUREAUX / TOURISM OFFICES TURISMO DE MACAU

MULTIPLA EVENTOS

MACAU | +853 283 155 66 | MGTO@MACAUTOURISM.GOV.MO | WWW.MACAUTOURISM.GOV.MO

MAPUTO | +258 213 271 91 | INFO@MULTIPLAEVENTOS.COM | WWW.MULTIPLAEVENTOS.COM

DESTINATION MANAGEMENT COMPANIES

SEKUELA EVENTOS

MAPUTO | +258 843 777 777 | SEKUELAEVENTOS@GMAIL.COM

ESTORIL TOURS TRAVEL AGENCY

MACAU | +853 287 103 60 | ESTORIL@MACAU.CTM.NET | WWW.ESTORIL.COM.MO

HOTELS

OVATION – HONG KONG - MACAU

HOTEL AVENIDA

HONG KONG | +852 291 179 00 | WWW.OVATIONDMC.COM

MAPUTO | +258 214 844 48 | BOOKINGS.AVENIDA@TDHOTELS.COM | WWW.TDHOTELS.COM

HOTELS

PRESTIGE HOTEL

MAPUTO | +258 213 589 00 | PRESTIGE.RESERVAS@AFRINHOTELS.CO..MZ | WWW.AFRIN-HOTELS.COM/AFRIN-HOTELS.HTML

BANYAN TREE MACAU

MACAU | +853 888 368 88 | MACAU@BANYANTREE.COM | WWW.BANYANTREE.COM

POLANA SERENA HOTEL

MAPUTO | +258 212 417 00 | RESERVATIONS@SERENA.CO.MZ | WWW.SERENAHOTELS.COM

CONRAD MACAO

MACAU | +853 288 290 00 | CONRAD_MACAO@CONRADHOTELS.COM | WWW.CONRADHOTELS.COM

RADISSON BLU HOTEL

MAPUTO | +258 212 424 00 | INFO.MAPUTO@RADISSONBLU.COM | WWW.RADISSONBLU.COM

SHERATON MACAO

MACAU | +853 288 020 00 | WWW.SHERATONMACAO.COM

VIP EXECUTIVE TETE

TETE | +258 252 223 60 | HOTELTETE@VIPHOTELS.COM | WWW.VIPHOTELS.COM

VENETIAN MACAU

MACAU | +853 288 288 77 | INQUIRIES@VENETIAN.COM.MO | WWW.VENETIANMACAO.COM

VENUES

PROFESSIONAL CONGRESS ORGANISERS

CENTRO INTERNACIONAL DE CONFERÊNCIAS JOAQUIM CHISSANO MAPUTO | +258 214 263 95 | WWW.CICJC.GOV.MZ

DOC DMC

MACAU | +853 287 235 10 | MAIL@DOC-DMC-MACAU.COM | WWW.DOC-DMC-MACAU.COM

OTHER SERVICES

MCI

MOVEX (STANDS)

MACAU | +853 287 280 43 | MACAU@MCI-GROUP.COM | WWW.MCI-GROUP.COM

MATOLA | +258 843 810 860 | MOCAMBIQUE@MOVEX.PT | WWW.MOVEX.PT

VENUES

PORTUGAL

MACAU TOWER

AV SUPPLIERS

MACAU | +853 289 333 39 | WWW.MACAUTOWER.COM.CO

CENTRO DE CIÊNCIA DE MACAU

AVK

MACAU | +853 288 808 22 | INFO@MSC.ORG.MO | WWW.MSC.ORG.MO

LISBOA | +351 219 413 530 | COMERCIAL@AVK.PT | WWW.AVK.PT

MOZAMBIQUE

EUROPALCO

SINTRA | +351 219 605 520 | COMERCIAL@EUROPALCO.PT | WWW.EUROPALCO.PT

AV SUPPLIERS

CATERING

THE AUDIOVISUAL COMPANY

MAPUTO | +258 848 246 015 | WWW.TAC.SYSTEMS

CASA DO MARQUÊS

LISBOA | +351 214 118 152 | CASADOMARQUES@CASADOMARQUES.PT | WWW.CASADOMARQUES.PT

CATERING GIRASSOL CATERING

EVENT AGENCIES

TRÊS SÉCULOS

MAPUTO | +258 2214 831 00 | GIRASSOLINDYHOTEL@VISABEIRA.CO.MZ | WWW.GIRASSOLHOTEIS.CO.MZ

VILA NOVA DE GAIA | +351 223 742 800 | GENERAL.OFFICE@TRESSECULOS.PT | WWW.TRESSECULOS.PT

WWW.EVENTPOINTINTERNATIONAL.COM

COMPANY AND SERVICES INDEX

CONVENTION BUREAUX / TOURISM OFFICES

VEGA

LISBOA | +351 213 976 053 | VEGA@VEGA.PT | WWW.VEGA.PT

EVENT AGENCIES

TURISMO DE LISBOA VISITORS & CONVENTION BUREAU

LISBOA | +351 210 312 700 | ATL@VISITLISBOA.COM | WWW.VISITLISBOA.COM THE MI IS STRATEGICAL FOR LISBOA. WE PLAN TO CONTINUE TO GROW, QUALIFY AND KEEP OUR CREDIBILITY AS ONE OF THE BEST DESTINATIONS FOR EVENTS.

FARO | +351 289 800 403 | ATA@ATALGARVE.PT | WWW.ALGARVECONVENTION.PT

ASSOCIAÇÃO DE TURISMO DOS AÇORES

PONTA DELGADA | +351 296 288 082 | TURISMOACORES@VISITAZORES.TRAVEL | WWW.VISITAZORES.COM

CASCAIS CONVENTION BUREAU

AA.COM - EVENT PRODUCTION AND COMMUNICATION LISBOA | +351 211 929 707 | ANABELA.ALMEIDA@AA‑COM.PT | WWW.AA‑COM.PT

DESAFIO GLOBAL ATIVISM (EVENT PLANNERS)

CASCAIS | +351 214 668 167 | GERAL@ESTORILMEETINGS.COM | WWW.VISITCASCAIS.COM

LINDA‑A‑VELHA | +351 214 149 550 | PEDRO.RODRIGUES@DESAFIOGLOBAL.ATIVISM.PT | WWW.DESAFIOGLOBAL.ATIVISM.PT

PORTO CONVENTION BUREAU

FADUS

PORTO | +351 223 326 751 | PORTOCVB@PORTOCVB.COM | WWW.PORTOCVB.COM

ESTORIL | +351 214 662 550 | GERAL@FADUSPECIALEVENTS.COM | WWW.FADUSPECIALEVENTS.COM

TURISMO DA MADEIRA

KRIA EVENTOS

FUNCHAL | +351 291 211 900 | INFO.SRT@GOV‑MADEIRA.PT | WWW.VISITMADEIRA.PT

LISBOA | +351 213 240 227 | KE@KRIAEVENTOS.PT | WWW.KRIAEVENTOS.PT

TURISMO DO ALENTEJO

UP PARTNER

BEJA | +351 284 313 540 | GERAL@TURISMODOALENTEJO‑ERT.PT | WWW.VISITALENTEJO.PT

JOGO DE SOMBRAS

AVEIRO | +351 234 424 519 | GERAL@JOGODESOMBRAS.COM | WWW.JOGODESOMBRAS.COM JOGO DE SOMBRAS SPECIALISES IN ORGANISING CORPORATE AND BRAND ACTIVATION EVENTS. IT AIMS TO EXCEED EXPECTATIONS IN EVERY DETAIL, MAKING EVERY EVENT AN UNIQUE EXPERIENCE. IT PROVIDES SERVICES ANYWHERE IN PORTUGAL.

ALGARVE PROMOTION BUREAU

LISBOA | +351 210 410 100 | RUI.BATISTA@UPPARTNER.PT | WWW.UPPARTNER.PT

TURISMO DO CENTRO DE PORTUGAL

AVEIRO | +351 234 420 760 | GERAL@TURISMODOCENTRO.PT | WWW.TURISMODOCENTRO.PT

HOTELS

DESTINATION MANAGEMENT COMPANIES

ALTIS BELÉM HOTEL & SPA *****

LISBOA | +351 210 400 200 | RESERVATIONS@ALTISBELEMHOTEL.COM | WWW.ALTISHOTELS.COM

AIM

LISBOA | +351 213 245 040 | F: +351 213 245 050 | LISBON@AIMGROUP.EU | WWW.AIMGROUP.EU/LISBON

ABREU

LISBOA | +351 217 236 363 | LISBON@CORINTHIA.COM | WWW.CORINTHIA.COM/LISBON

BUZZ PORTUGAL

LISBOA | +351 211 147 160 | EMAIL: LISBOA@BUZZPORTUGAL.COM | WWW.BUZZPORTUGAL.COM

CITUR

HOTEL ALTIS *****

PORTO | +351 229 743 040 | ESCAPE2OPORTO@GMAIL.COM | WWW.ESCAPE2OPORTO.COM

LISBOA | +351 213 106 000 | RESERVATIONS@HOTEL‑ALTIS.PT | WWW.ALTISHOTELS.COM

EVENTIVUS

HOTEL CASCAIS MIRAGEM *****

LISBOA | +351 218 939 010 | EVENTIVOS@EVENTIVOS.PT | WWW.EVENTIVOS.PT

CASCAIS | +351 210 060 600 | GERAL@CASCAISMIRAGE.COM | WWW.CASCAISMIRAGE.COM

EVENTS BY TLC

HOTEL INTERCONTINENTAL PORTO- PALÁCIO DAS CARDOSAS *****

LISBOA | +351 213 213 060 | PORTUGAL@EVENTSBYTLC.COM | WWW.EVENTSBYTLC.COM

PORTO | +351 220 035 600 | ICPORTO.INFO@IHG.COM | WWW.INTERCONTINENTAL.COM/PORTO

VILA NOGUEIRA DE AZEITÃO | +351 212 189 393 | INFO@FORUMDIDEIAS.COM | WWW.FORUMDIDEIAS.COM

TA DMC

LISBOA | +351 218 925 400 | LISBOA@TOPATLANTICO.PT | WWW.TADMC.COM

ALBUFEIRA | +351 289 104 300 | INFO.ALGARVE@EPIC.SANAHOTELS.COM | WWW.ALGARVE.EPIC.SANAHOTELS.COM

LISBOA | +351 213 811 400 | RITZFOURSEASONS@MAIL.TELEPAC.PT | WWW.FOURSEASONS.COM/LISBON

ESCAPE2OPORTO

LISBOA | + 351 213 628 393 | WE@IMAGINEMORE.PT | WWW.IMAGINEMORE.PT

EPIC SANA ALGARVE *****

FOUR SEASONS HOTEL RITZ LISBON *****

LINDA-A‑VELHA | +351 217 712 610 | LISBON@CITUR.PT | WWW.CITUR.PT

IMAGINE MORE

ALMANCIL | +351 289 350 700 | CONRADALGARVE.RESERVATIONS@CONRADHOTELS.COM | WWW.CONRADALGARVE.COM

CORINTHIA HOTEL LISBON *****

PORTO | +351 222 043 570 | DMCPORTUGAL.PORTO@ABREU.PT | HTTP://PCO.ABREU.PT

FORUM D’IDEIAS, PCO & DMC

CONRAD ALGARVE *****

HOTEL MARINA ATLÂNTICO ****

PONTA DELGADA | +351 296 307 900 | HOTELMARINAATLANTICO@BENSAUDE.PT | WWW.BENSAUDE.PT

HOTEL VILA GALÉ COIMBRA ****

COIMBRA | +351 239 240 000 | COIMBRA@VILAGALE.PT | WWW.VILAGALE.PT

LISBOA MARRIOTT HOTEL ****

LISBOA | +351 217 235 400 | LISBON@MARRIOTTHOTELS.COM | WWW.LISBONMARRIOTT.COM

WWW.EVENTPOINTINTERNATIONAL.COM

COMPANY AND SERVICES INDEX

MELIA BRAGA HOTEL & SPA *****

BRAGA | +351 253 144 000 | MELIA.BRAGA@MELIAPORTUGAL.COM | WWW.MELIABRAGA.COM

MELIÃ RIA HOTEL & SPA ****

AVEIRO | +351 234 401 000 | MELIA.RIA@SOLMELIAPORTUGAL.COM | WWW.MELIARIA.COM

MYRIAD BY SANA HOTELS *****

LISBOA | +351 211 107 600 | INFO@MYRIAD.PT | WWW.MYRIAD.PT

MONTEBELO HOTEL & SPA *****

VISEU | +351 232 420 000 | RESERVASMONTEBELO@VISABEIRATURISMO.COM | WWW.MONTEBELOVISEU.PT

THE HOUSE OF EVENTS

PESTANA PALACE HOTEL *****

LISBOA | +351 213 615 600 | GUEST@PESTANA.COM | WWW.PESTANA.COM

PORTO | +351 228 348 940 | INFO@THE.PT | WWW.THE.PT BROAD COMMUNICATION SKILLS; WIDE RANGE OF TECHNICAL ABILITIES; MAJOR GROUND-BREAKING CAPACITY TO FIND INNOVATIVE SOLUTIONS IN CONGRESS AND EVENT PLANNING.

PORTO PALÁCIO CONGRESS HOTEL & SPA *****

AA.COM - EVENT PRODUCTION AND COMMUNICATION

POUSADA DO FREIXO

AIM

SHERATON PORTO HOTEL & SPA *****

CPL MEETINGS & EVENTS

THE VINE *****

LEADING

THE YEATMAN *****

MUNDICONVENIUS

VIP EXECUTIVE AZORES ****

SKYROS CONGRESSOS

PROFESSIONAL CONGRESS ORGANISERS

TEAM QUATRO

PORTO | +351 226 086 600 | GERAL@PORTOPALACIOHOTEL.PT | WWW.HOTELPORTOPALACIO.COM

PORTO | +351 210 407 600 | GUEST@POUSADAS.PT | WWW.POUSADAS.PT

LISBOA | +351 211 929 707 | ANABELA.ALMEIDA@AA‑COM.PT | WWW.AA‑COM.PT

LISBOA | +351 213 245 040 | F: +351 213 245 050 | LISBON@AIMGROUP.EU | WWW.AIMGROUP.EU/LISBON

PORTO | +351 220 404 000 | SALES.PORTO@SHERATONPORTO.COM | WWW.SHERATONPORTO.COM

FUNCHAL | +351 291 721 406 | THEVINE@PORTUGAL‑LIVE.NET | WWW.PORTUGAL‑LIVE.NET/THEVINE

VILA NOVA DE GAIA | +351 220 133 100 | RESERVATIONS@THEYEATMAN.COM | WWW.THEYEATMAN.COM

PONTA DELGADA | +351 296 000 100 | RES.AZORES@VIPHOTELS.COM | WWW.VIPHOTELS.COM

CASCAIS | +351 214 003 540 | EVENTS@CPLEVENTS.PT | WWW.CPLEVENTS.PT

LINDA‑A‑VELHA | +351 217 712 634 | LEADING@LEADING.PT | WWW.LEADING.PT

LISBOA | +351 213 155 135 | INFO@MUNDICONVENIUS.PT | HTTP://MUNDICONVENIUS.PT

PORTO | +351 226 165 450 | SKYROS@SKYROS‑CONGRESSOS.COM | WWW.SKYROS‑CONGRESSOS.COM

LISBOA | +351 214 111 300 | INFO@TEAMQUATRO.COM | HTTP://TEAMQUATRO.COM

VENUES

FACTOR CHAVE

ALGÉS | +351 214 307 740 | CONGRESSOS@FACTORCHAVE.PT | WWW.FACTORCHAVE.PT FACTORCHAVE WORKS EXCLUSIVELY IN THE FIELD OF HEALTH MEETINGS. TODAY WE BOOST 14 YEARS OF EXPERIENCE IN PLANNING EVENTS OF VARIOUS TYPES AND DIMENSIONS WITH MEDICAL ASSOCIATIONS, RESEARCH GROUPS, PHARMACEUTICAL AND EQUIPMENT COMPANIES. MARKETING IS A CENTRAL ELEMENT OF OUR WORK, WHICH ALWAYS REFLECTS PASSION, STRATEGY, KNOW-HOW, COMPETENCE, ORIGINAL IDEAS AND TALENT.

FORUM D’IDEIAS, PCO & DMC

VILA NOGUEIRA DE AZEITÃO | +351 212 189 393 | INFO@FORUMDIDEIAS.COM | WWW.FORUMDIDEIAS.COM FORUM D’IDEIAS IS A FULL SERVICES CONFERENCE ORGANISER AND DESTINATION MANAGEMENT COMPANY OPERATING THROUGHOUT PORTUGAL THAT COMBINES HIGH LEVEL OF CUSTOMER SERVICE, UNMATCHED PRODUCT EXPERTISE AND COMPETITIVE RATES. SUCCESS IS IN THE DETAIL, AND IT IS THE ATTENTION TO DETAIL THAT MAKES THE DIFFERENCE. WHEN WE HANDLE OUR EVENT, NOTHING IS LEFT TO CHANCE.

CENTRO CULTURAL DE BELÉM

LISBOA | +351 213 612 400 | EVENTOS@CCB.PT | WWW.CCB.PT WHERE MEETINGS AND CULTURE COME TOGETHER

CENTRO DE CONGRESSOS E EXPOSIÇÕES DA ALFÂNDEGA

PORTO | +351 223 403 000 | GERAL@CCALFANDEGAPORTO.COM | WWW.CCALFANDEGAPORTO.COM BEST MEETINGS AND CONFERENCE CENTRE IN EUROPE AT THE BUSINESS DESTINATIONS TRAVEL AWARDS

WWW.EVENTPOINTINTERNATIONAL.COM

COMPANY AND SERVICES INDEX

GRUPO BARRAQUEIRO (TRANSPORTS)

LISBOA | +351 217 511 900 | BARRAQUEIRO@BARRAQUEIRO.COM | WWW.BARRAQUEIRO.COM

MINIFOTO (PHOTOGRAPHERS)

LISBOA | +351 217 567 330 | MINIFOTO@NETCABO.PT | WWW.MINIFOTO‑ESTUDIO.COM

NV STUDIO (PHOTOGRAPHERS)

PORTO | +351 226 180 741 | NVSTUDIO@NVSTUDIO.CO.PT | WWW.MINIFOTO‑ESTUDIO.COM

PMP PRODUÇÕES (EVENT ORGANISERS)

LISBOA | +351 218 619 375 | PMP@PORTUGALMAIL.COM | WWW.PMPEVENTOS.COM

CENTRO DE CONGRESSOS FREEPORT

ALCOCHETE | +351 212 343 528 | DORA.TORMENTA@CCFREEPORT.COM | WWW.CCFREEPORT.COM CAPACITIES RANGING FROM 96 TO 800 SEATS. THE FLEXIBILITY OF THE SPACES AND THE MULTIPURPOSE HALL POSITIONS THIS VENUE AS AN EXCELLENT CHOICE FOR THE MOST VARIED TYPES OF EVENTS.

TAP (AIRLINES)

LISBOA | +351 218 415 000 | RESERVAS@TAP.PT | WWW.TAP.PT

TURAVENTUR (OUTDOOR, LEISURE AND CULTURAL)

ÉVORA | +351 266 743 134 | TURAVENTUR@TURAVENTUR.COM | WWW.TURAVENTUR.COM

S. TOMÉ E PRINCÍPE CATERING GUAPA CATERING

LUANDA | +244 222 332 533 | CATERING.GUAPA@GUAPACATERING.COM | WWW.GUAPACATERING.COM

MEO ARENA

LISBOA | +351 218 918 409 | INFO@MEOARENA.PT | WWW.ARENA.MEO.PT A NATIONAL BENCHMARK IN MULTIPURPOSE ARENAS AND SITES FOR LARGE EVENTS IN THE COUNTRY, THIS VENUE HOSTS AN AVERAGE OF 80 EVENTS A YEAR, OF VARIOUS DIFFERENT TYPES, AND FOR AROUND 400.000 PEOPLE. FROM CONCERTS, FAMILY SHOWS AND SPORTING EVENTS, THESE FACILITIES ALSO HOST PRODUCT LAUNCHES, MEETINGS OF DOMESTIC AND INTERNATIONAL ECONOMIC GROUPS, OPENINGS AND VARIOUS FUNCTIONS FOR LARGE CONVENTIONS, EXHIBITIONS AND FAIRS, MANAGEMENT MEETINGS, GALA EVENINGS AND CATERING EVENTS.

TURISMO DE S. TOMÉ E PRINCIPE

S. TOMÉ | +239 222 20 20 | DTURISMOSTP@HOTMAL.COM | WWW.STPTOURISM.ST

HOTELS

CAMPO PEQUENO

LISBOA | +351 210 414 078 | EVENTOS@CAMPOPEQUENO.COM | WWW.CAMPOPEQUENO.COM

CONVENTION BUREAUX / TOURISM OFFICES

HOTEL PRAIA

SÃO TOMÉ | +239 222 62 35 | EVENTOS@HOTEL-PRAIA.COM | WWW.HOTEL-PRAIA.COM

CENTRO DE CONGRESSOS DE LISBOA

LISBOA | +351 213 601 400 | LISBOACC@AIP.PT | WWW.LISBOACC.PT

PESTANA EQUADOR ILHÉU DAS ROLAS

CAUÉ SUL | +239 226 11 96 | PESTANA.EQUADOR@PESTANA.COM | WWW.PESTANA.COM

CENTRO DE CONGRESSOS DO ARADE

LAGOA | +351 282 498 577 | INFO@CENTROCONGRESSOSARADE.COM | WWW.CENTROCONGRESSOSARADE.COM

PESTANA SÃO TOMÉ

SÃO TOMÉ | +239 224 45 00 | RESERVAS.STOME@PESTANA.COM | WWW.PESTANA.COM

CENTRO DE CONGRESSOS DO ESTORIL

ESTORIL | +351 214 647 570 | INFO@ESTORILCC.COM | WWW.ESTORILCC.COM

EUROPARQUE

SANTA MARIA DA FEIRA | +351 256 370 200 | EVENTOS@EUROPARQUE.PT | WWW.EUROPARQUE.PT

EXPONOR - CENTRO DE CONGRESSOS

MATOSINHOS | +351 229 981 425 | CONGRESSOS@EXPONOR.PT | WWW.EXPONOR.PT

FEIRA INTERNACIONAL DE LISBOA LISBOA | +351 218 921 500 | FIL@AIP.PT | WWW.FIL.PT

SERRALVES

PORTO | + 351 226 156 571/28 | EVENTOS@SERRALVES.PT | WWW.SERRALVES.PT

WORLD OF DISCOVERIES

PORTO | +351 220 439 770 | COMERCIAL@WORLDOFDISCOVERIES.COM | WWW.WORLDOFDISCOVERIES.COM

OTHER SERVICES KIWISCREEN (TECHNOLOGY)

PORTO | +351 968 678 751 | INFO@KIWISCREEN.COM | WWW.KIWISCREEN.COM

ALUGOCLIMA (AIR CONDITIONING UNITS)

ALDEIA DE PAIO PIRES | +351 212 549 550 | INFO@ALUGOCLIMA.COM | WWW.ALUGOCLIMA.COM

DOURO AZUL (OUTDOOR, LEISURE AND CULTURAL) PORTO | +351 223 402 500 | RESERVAS@DOUROAZUL.COM | WWW.DOUROAZUL.PT