Event Point International 08 by Event Point International

INTERNATIONAL

MAIN CATERING TREND? RECONNECT! -

WHAT DO MILLENNIALS LOOK FOR IN EVENTS? -

11 HISTORICAL VENUES IN THE ALGARVE

CREDITS

EDITORIAL

OWNER Estação Livre . Comunicação Rua da Fábrica Social, s/n 4000-201 Porto . Portugal +351 223 395 624 info@eventpoint.com.pt www.eventpoint.com.pt

DIRECTOR Rui Ochôa [rui@eventpoint.com.pt]

EDITOR-IN-CHIEF Cláudia Coutinho de Sousa [claudia@eventpoint.com.pt]

NEWSROOM Cláudia Coutinho de Sousa Maria João Leite [mj@eventpoint.com.pt] Sara Marques [sara@eventpoint.com.pt]

DIRECTOR OF SALES Filipe Silva filipe@eventpoint.com.pt]

TRANSLATION Diana Reis Marques

COOPERATING WITH THIS EDITION James Morgan Joana Pais Tiago Fernandes

GRAPHIC DESIGN Norma Design [info@normadesign.com]

PHOTOS

CLÁUDIA COUTINHO DE SOUSA

RUI OCHÔA

WHAT DO MILLENNIALS LOOK FOR IN EVENTS? From 2015 on, the number of Millennials exceeds Baby Boomers in the United States labour market. What challenges present themselves to conference and event organisers? We tried to find some answers. Hearing Frank Lindner, from Food Inspiration, talking about trends in catering is fascinating. Even if you already know concepts like Foodgeneration and Foodlov pyramid you should read a report we made this summer in Porto during the General Assembly of EPCAS - European Party Caterer Association. Frank was the keynote speaker. As usual, we follow a leitmotiv that you will understand throughout your reading, that is to showcase, and very much through people, a group of countries scattered all over the world, which have in common a piece of their stories and a language: the Portuguese. From Portugal to Brazil, the portrait of the potential, of a strength, of a set of destinations that we will seek to unravel. Join us in another demanding journey through the meetings industry.

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CONTENTS

04 FIGURES 06 PORTUGUESE SPEAKING COUNTRIES NEWS 11 COMPANIES: DOURO ROYAL VALLEY HOTEL & SPA 12 ENGAGING EVENT ATTENDEES, BY JAMES MORGAN 14 COMPANIES: WORLD OF DISCOVERIES 16 WHAT DO MILLENNIALS LOOK FOR IN EVENTS? 19 IBTM WORLD 20 ICCA'S IBERIAN CHAPTER FAMILY MEETS IN MADEIRA 21 WHAT’S NEW IN LISBOA 22 MOBILE APP ON EVENTS, HOW LONG CAN WE POSTPONE IT?, BY JOANA PAIS 24 MAIN CATERING TREND? RECONNECT! 25 DID YOU ASK FOR PORTABLE ACCOMMODATION? 26 FOCUS ON: FACTOR CHAVE 28 PROTOCOL 32 VENUES: ALGARVE 34 VENUES: PARIS 36 THE TECHNOLOGY PARADIGM IN EVENTS NEEDS TO CHANGE, BY TIAGO FERNANDES 40 COMPANIES AND SERVICES INDEX

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FIGURES

ICCA RANKINGS SHOW PORTUGUESE SPEAKING COUNTRIES PERFORMANCE It is one of the highlights of the year, the moment when ICCA (International Congress and Convention Association) sets out the ranking of countries and cities which host more meetings. Portugal is the biggest highlight among the Portuguese speaking countries, climbing from the 15th position to the 12th. ICCA’S 2015 WORLD RANKING BY COUNTRY Country

Position

Brazil 11th Portugal 12 th Macao (RPC) 63rd Mozambique 91st

Comparing with 2014

Nr of meetings

292 278 28 Not in the ranking 8

ICCA’S 2015 WORLD RANKING BY CITY City

Position

Comparing with 2014

Nr of meetings

Lisbon 9 th São Paulo 29 th Rio de Janeiro 36th Porto 42nd Macao 93rd Cascais 132nd Porto Alegre 182nd Brasília 222nd Belo Horizonte 230 th Florianópolis 230 th Recife 230 th Salvador 254th Maputo 276th Aveiro 301st Braga 373rd Campinas 373rd Coimbra 373rd Funchal 373rd Portimão 373rd

145 78 65 60 28 19 14 11 Not in the ranking 10 10 10 9 Not in the ranking 8 7 5 Not in the ranking 5 5 5 Not in the ranking 5

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NEWS

FIRST APECATE QUALITY SEAL GOES TO EQUINÓCIO The Portuguese Association of Congress, Events, Outdoor Leisure and Cultural Activity Companies has recently launched its Quality Seal, that was created as a mark of differentiation of both companies and their services, allowing customers a safe choice when they are hiring. The first national company to get it is Equinócio. "On the one hand, internally, we are assured that what we are doing, we are doing it well. On the other, no less relevant, we have the confirmation of a greater degree of confidence in our services among potential markets and customers", refers Cláudia Caetano, director of Equinócio. The biggest challenge was probably to correctly identify all the processes contemplated by the Quality Seal. "Much of the required items were already being met. They were already Equinócio internal rules and current

practices. What happened is that we named certain processes differently." Still, the process allowed them to become more aware of the needs of certain minorities, such as in the case of dietary restrictions, accessibility, etc. The company believes this certification can be a differentiator in the international market. Equinócio is a tourism company specialised in organising corporate events, team building, outdoor incentives, and experiential training, established in 2002.

TURISMO DE PORTUGAL ANNOUNCES 16 STARTUPS IN INTERNATIONAL EXHIBITIONS Turismo de Portugal (Tourism of Portugal) has just announced the 16 startups that will be in international exhibitions: IBTM (Barcelona), IFTM (Paris), ABAV (São Paulo) and WTM (London). The aim of the organisation is "to encourage the creation of a strong entrepreneurship and innovation culture in the sector." The 16 startups that will be able to take a step towards internationalisation were the winners of a competition held in July and attended by 74 candidates. Turismo de Portugal had already made a similar experience, having taken eight startups to IMEX and the Arabian Travel Market. In a statement, the organisation that oversees tourism stresses that the initiative "has as its central objective to provide companies with market knowledge and international experience, preparing them to be able to more successfully present

their projects in the most important European technology, entrepreneurship and innovation conference, Web Summit." This mega-event takes place in Portugal over the next three years, happening this year between 7th and 10th November in Lisbon. The winning startups are as follows: iClio.SA; OptiShower; Tripaya; Wonderoute; Climber Hotel; Moontrip IT, LDA; SeaBookings.com; B-Guest; City Check; Inspire Portugal; Social Impactrip, Lda; SUP in RIVER – ACTIVIDADES; Portuguese Table – Experiências; Tripwix Vacation Rentals, Lda; Green Stays; and The Getaway Va.

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NEWS

HIGH-DENSITY WI-FI TO RECEIVE THE WEB SUMMIT An agreement with Portugal Telecom (PT) will provide FIL (Lisbon International Fair) and Lisbon Congress Centre (CCL) with the best Wi-Fi technology. The pretext for this initiative is the first of three editions of the Web Summit in the Portuguese capital (20162018), scheduled between 7th and 10 th November. Considered the largest European event of entrepreneurship and technology, 50,000 participants are expected in this 6th edition of Web Summit, giving rise to 150,000 simultaneous connections. This technological partnership between PT and the Portuguese Industrial Association (AIP), owner of the two venues, is valid for 60 months and includes, in addition to high-density Wi-Fi, other solutions. Among them is an Advanced Email Marketing service and the renewal of the entire data network between buildings and local area network (WAN and LAN) in each of them, covering all jobs. Thus, their directors believe FIL and CCL "are prepared to face the new challenges and enable customers, partners and visitors the best ways to boost their businesses."

At the time of the agreement signature, Jorge Rocha de Matos, President of AIP said that, "despite the severe crisis that has been experienced globally, the city of Lisbon has evolved in the ranking of ICCA - International Congress and Convention Association consistently" [it now occupies the 8th position among European cities and the 9th in the world list]. He added, "We have as a goal in our strategic plan to place Lisbon at the European top three and in the international top five, by 2020."

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NEWS

BRAZIL: HALF A MILLION INTERNATIONAL TOURISTS DURING THE OLYMPICS 8

In 410,000 international visitors who were in Rio de Janeiro during the first 12 days of the Olympic Games, a large number was from the US, Argentina and Germany. The hotel segment recorded a occupancy rate of 94%. Altogether, the impact of tourists on the economy was nearly 550 million euro. "It is a significant result and worth celebrating. The mayor of Rio is to be congratulated and had a heroic role that has to be recognised," said the president of Embratur (Brazilian Tourism Institute), Vinicius Lummertz, during the event's assessment ceremony. Mayor Eduardo Paes highlighted the city's ability to host the Olympics, "Cariocas and all Brazilians who were here showed a huge deliverability, helping to make this huge event happen the way it did." "I heard from many leaders that, from now on, the Games have

Brazil as a reference," said Eliseu Padilha, chief minister of the Civil House, highlighting Rio as a major gateway to the country. The official also stressed the desire to return by the most tourists. "In a survey conducted by the Ministry of Tourism during the Games, 95% of foreigners said they would return to the country both because of the Brazilians hospitality - that is unsurpassed and to the organisation established in these Games," he said. Source: Embratur

NEW HOTELS IN CAPE VERDE Melia Hotels International group has just announced its fifth hotel in Cape Verde. The new Meliรก Salamansa, in Sรฃo Vicente island, will open in 2018. The hotel will have 262 rooms, a spa, six swimming pools, restaurants, shops, entertainment area and an aquatic

center. Another unit, Jasmin by SANA Hotels, is scheduled to open in 2017, in Praia, Santiago Island. This is a five star, which will have 80 rooms and will feature, according to Econรณmico website, a convention centre with a 650 people capacity.

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NEWS

PARIS IN MACAO Sands China group has just inaugurated in September the Parisian resort in Macao. The space, between Taioa and Coloane islands, has a Paris Eiffel tower replica (with half the original size and view to Mainland China), 3,000 guest rooms,

150 shops, 10 restaurants, a water park, conference room and meeting rooms, and a casino with 410 gaming tables and 1,600 slot machines. The Parisian Macao is located at Cotai Strip, Macau's gaming and entertainment hub.

MOZAMBIQUE: INCREASING INTEREST FROM AIRLINES Qatar Airways started, this year, the direct flights between Doha and Maputo. The direct flight helps to better connect the Middle East, Europe and Asia to Mozambique. This destination is now closer than ever also with the increase in terms of operations by Turkish Airlines. The route Istambul-Joanesburgo-Maputo

will grow from 3 to 5 flights per week, starting on 30 th October. TAAG, the Angola Airline, will have two weekly flights linking Luanda to the capital of Mozambique. These flights will allow imediate connections with Lisbon, Porto, Sal/Havana and SĂŁo Paulo/Rio de Janeiro.

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COMPANIES

DOURO ROYAL VALLEY HOTEL & SPA

IN TOUCH WITH NATURE You can find this modern five-star Hotel away from large urban centres, but only 75 kilometres from Porto and its international airport (OPO), surrounded by the ancient vineyards of Douro, classified as a World Heritage site, along with its 70 rooms, spa, restaurant, bar and six function rooms. Douro Royal Valley Hotel & Spa features an interior space with 330m 2 , which can be used as a single room or unfolded up to six smaller rooms, and an extensive outdoor area overlooking the tranquility of Douro river. All rooms include audiovisual, full-service catering, natural light and a high-speed Internet connection, being able to accommodate business meetings or a conference, a product launch or a congress. Customers can also count on the Business Centre support, covered parking with direct access to the Hotel and a "highly motivated" team to accompany you in all phases of your stay. Thanks to Pala Station and its own pier, the Royal Douro Valley Hotel & Spa is also accessible by train and boat, which gives an additional charm to the trip. From the Hotel there are several additional programs available for your group, taking full advantage of this region potential: nature, culture, history, gastronomy and of course the terroir of one of the world's oldest demarcated regions, Douro.

FOR MORE INFO:

DOURO ROYAL VALLEY HOTEL & SPA PORTELA DO RIO, PALA - RIBADOURO 4640-400 BAIĂ&#x192;O . PORTUGAL +351 255 070 900 RESERVAS@DOUROROYAL.COM WWW.DOUROROYAL.COM

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ENGAGING EVENT ATTENDEES Event and conference planners are always trying to improve on attendee engagement strategies for two reasons. Firstly, for the organiser to get the best return on the investment from the event. Second, the organisers want to engage attendees in such a way that the messages they embed into the event content will educate and create behaviour change through positive memories of the event experience. But how can technology help in these processes? It is clear that planners need to have a pre-event, during event and post-event plan to enhance the attendee experience, and technology is crucial in the design of the processes. PRE EVENT ENGAGEMENT PLANNING Getting attendees to register and buy tickets for an event is crucial to its success. Pre-event engagement is really about marketing the event or conference and making sure that the

number of attendees planned for actually do attend. So how can technology assist in this process? Platforms to market events can be very simple and effective to use. For example, Feathr is a marketing platform that allows an organiser to create marketing campaigns for events. Social media is also a tool that can be used to engage potential attendees. Facebook event pages, Twitter, Instagram and other social media channels can all be used to let potential attendees know about the event programme, speaker and other content that you have planned. Social media can also be used to inform the planner as to what type of content attendees want. Cocreating content though engaging your potential attendees in planning the event, is a great way to get conversations started as well as creating influencer networks. Simple ideas such as putting up a poll on Facebook as to what kind of food people want for lunch is an aspect of cocreation that gets potential attendees excited about your event.

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OPINION

However, planners must invest in good digital content that is going to attract the attention of poetical attendees. Therefore a content marketing plan needs to be part of the pre-event engagement plan and should include a dedicated event website or webpage on your website. Pre-event marketing can also include the design and build of an event app that has all the event details within the downloadable application. Event apps such as Crowd Compass, Guidebook or Pickevent can be used prior to the event to give specific information on the event – dates, locations, timings - and then used on the day of the event. There are also simple tools to use. An example of engaging digital content is creating small image files of keynote speakers at a conference – that includes a face picture, their job title and company details, the keynote topic and time of the presentation – that can be used by both the organiser and the speaker on social media channels to engage with potential attendees. ENGAGEMENT AT THE EVENT Planning is also needed on how to engage attendees more deeply at an event. Face to face interactions are a strong platform for attendees to observe and learn and create positive memories. However, engagement can be passive or active. For example passive engagement is listening to a keynote speaker. Active engagement comes when an attendee asks a question to the speaker and a conversation ensues. Planners want a mix of passive and active experiences at an event. There are various tools available to vary engagement. Active engagement will allow a greater return on investment for the organiser. By providing active engagement deeper learning and enhancement of the core messages or narrative of an event leads to better attendee experiences. Engagement tools can be broken up into three distinct areas: • Interactive hardware technology, for example the Giant iTab, the Sublime dome, Twitter walls, the Catch Box, Buzzmaster, MyMic, Photobooths.

the physical experience of looking, listening, feeling, smelling and tasting the various elements within the face to face design of the event. Technology must only be used to amplify these physical attributes and not replace them. Getting the balance between the use of technology and the live elements will depend on how well you know your attendee segment. POST EVENT ENGAGEMENT Once everyone has gone home, it’s important to continue the conversations around the event and its content to make sure that the return on the investment is assured and that the positive memories of the attendees are reinforced. Many organisers use post event surveys but the response rates can be low. There are other tools available. Social media is the main tool where content can be sent out to attendees and those that could not attend. Using links to applications like Glisser where slide shows are hold on the server, will allow attendees to download content after the even- even if they were not there. Images always create positive memories of an event and distributing images from Photobooths, photographers and creating an event video are all good ways to continue the engagement with attendees. The post-event content strategy could last as long as you like. I can even loop back to pre-even engagement for a similar event the following year. To conclude, it important you have a comprehensive engagement plan for your event. This should include a plan for creating the marketing content for the pre-event stage, as well as digital content to compliment the live content at the event itself. Planners also need a post-engagement strategy to compliment the pre-event and during event plans so that attendees take away a positive image that lives in their mid, therefore reinforcing a good return on the organisers investment. Using technology to enhance these processes is going to create both a digital legacy for your event as well as reinforce the positive memories you have created.

• Event apps that have engagement tools embedded into them like treasure hunts, quizzes, and sometimes slide sharing technology. • Slide sharing and polling technology such as Glisser or Slido and Play2Lead allow greater participation in the content through the use of quizzes and polls and sharing of presentations. It is important that technology is used to enhance the experience and planners need to make sure that they are not using technology in a way that will distract attendees away from

JAMES MORGAN | CSEP FOUNDER OF EVENT TECH LAB

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WORLD OF DISCOVERIES INTERACTIVE MUSEUM & THEME PARK A MUST‑SEE TO FULLY UNDERSTAND THE COUNTRY’S HISTORY Can you imagine what it would have been like living aboard a ship in the sixteenth century? Or fight in a battle with more than thirty pounds of armour on top? Or even take a flagship to the other side of the world without any GPS available tool? Now you will be able to discover how, as a lot of different, unique, interesting histories, at WORLD OF DISCOVERIES, Interactive Museum and Theme Park. Born within the Douro Azul Group, WORLD OF DISCOVERIES is a pioneering project in Portugal, which is already a mandatory stop on the tourist routes of Porto and Northern Portugal. An exclusive combination of an Interactive and Themed Museum that recreates the fantastic odyssey of the Portuguese navigators, crossing oceans to discover a then unknown world. All contents are available in six languages (PT, EN, ES, FR, IT, DE) and the facility has been designed to accommodate people with special mobility needs; as it has an Educational Section that can organise and adapt specific themes for guided tours. For the first time in Portugal, as happens with other world renowned attractions, WORLD OF DISCOVERIES tell stories based on meticulously prepared life‑size scenarios that are built in a creative way, inviting the visitor to travel in time.

Visitors are immersed in the remarkable knowledge behind the art of navigation, on a voyage seen from the point of view of the crew, depicting the challenges faced on board, before setting off to discover New Worlds. They set off from Porto, the birthplace of the man who gave “new worlds to the world”, and head southwards passing through Lisbon and then conquering Ceuta. Further ahead they come to the famous Cape of Storms, the home for monsters and myths. A series of journeys follow, through the Equatorial Forests, India, Timor, China, Macao, Japan and Brazil where textures, odours, mythology and history all merge into one incredible experience. At WORLD OF DISCOVERIES the multimedia content provides a multi‑sensorial experience. Some of the technological features in place are completely unprecedented in Portugal such as the innovative 4D Globes to explore the cartography of the epoch; or the Fog Screens, created using water, which transport the visitors to another dimension.

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COMPANIES

OTHER FACILITIES Sphera Mundi Shop An exclusive gift shop concept where visitors can find articles from the worlds they have just discovered. From the beautiful and picturesque city of Porto, to the remote outposts of Asia. WORLD OF FLAVOURS THEMED RESTAURANT Food that tells stories! One of the main attractions of the visit is a culinary journey of discovery, where you can try out the world flavours. Without neglecting Portugal’s own culinary tradition, and adding specialities from Africa, India, China, Japan and Brazil, the WORLD OF DISCOVERIES Restaurant is open to the public on a daily basis with typical Portuguese and World's delicious dishes. > Capacity for 150 people. > Group bookings accepted for Theme Dinners and Events. EVENTS WORLD OF DISCOVERIES is set to be an exclusive new concept for events. From a fully trained team to develop tailored solutions until an equipment that takes you to a new level of creativity, WORLD OF DISCOVERIES is a fresh, yet to be explored solution to help you catch your client. Facilities: > Fully equipped conference room of 200m2 > Auditorium for 80 participants with multimedia capabilities > Coffee break service > Restaurant service >Tailored solutions for motivational, strategic, decision-making and team building meeting/events > Educational service team to provide specific content guided tours

SCHEDULES: Weekdays: 10.00 am - 6.00 pm (serving until 5.30 pm) Weekends and public holidays: 10.00 am - 7.00 pm (serving until 6.30 pm) Restaurant: Weekdays except Fridays: 12.00 am - 6.30 pm Fridays, Saturdays and public holidays: 12.00 am - 23.00 pm Closed: 1 January and 25 December

FOR MORE INFO:

RUA DE MIRAGAIA, 106 – 4050‑387 PORTO GPS: 41.143245, ‑8.620803 +351 220 439 770 INFO@WORLDOFDISCOVERIES.COM WWW.WORLDOFDISCOVERIES.COM | FB: WODPORTO

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REPORT

WHAT DO MILLENNIALS LOOK FOR IN EVENTS? From 2015 on, the number of Millennials exceeds Baby Boomers in the United States labour market. Much is said about Millennials preferring online to face-to-face events, preferring to text to talking to someone, but is that really the case? What challenges present themselves to conference and event organisers? A study by the Pew Research Center and Goldman Sachs Macroeconomic Insights showed that last year in the US labour market, Millennials already exceeded Baby Boomers. Let's first clarify these concepts. Millennials, or Generation Y, are those born after 1980, although some also consider those born in the late 70's part of this group. Baby Boomers are a "product" of World War II, considering people who were born after 1946 and until 1964. In the middle, there is Generation X, which incorporates those who came into this world from mid-60's to late 70's. Each of these generations displays common traits that allow some generalisation. For example, Baby Boomers are characterised by, among other things, valuing fixed jobs and financial stability.

Generation X, although it has already been in touch with technology, has behaviours of great resistance to change. But let us focus on Millennials. This generation has lived and coexists with advances in technology, adopting them. It has a great desire for new experiences, movement and in terms of work, enjoys rapid rise and changing jobs. And in terms of events? A report by Meetings Mean Business and Skiftconcludes Millennials value face-to-face events as much as previous generations. Because events allow personal and professional development, building professional relationships, enhancing business. A study by Cornerstone OnDemand with a thousand young Americans over 18 years shows that 72% of respondents prefer

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REPORT

on-site meetings instead of virtual communication. And in February 2015, PCMA (Professional Convention Management Association), IAEE (International Association of Exhibitions & Events) and The Experience Institute published the first phase of a study called Behavior Behind the Decision to Attend, focused on the motivation factors that lead people to an event. The study gathered interviews with 7,171 people. The most mentioned factors to attend in conventions and meetings had to do with destination, people, content, and the event experience. The study shows that, in fact, Millennials want to participate in live events, even more than previous generations. About 65% of respondents replied that they would enjoy participating in more events. Sorting through generations, the result was: Generation Y / Millennials 79%, Generation X 71%, Baby Boomers and 63% Pre-Boomers (1930-1945) 46%. The study also shows a willingness of this generation to further explore the destination and have a real experience of it.

speakers bring more return and are more effective than any other type of educational session. "I think that for event organisers to succeed [with this public] they have to enable the ability of people finding others with similar interests." "I attend many events in which this does not happen. I meet people by chance." One way to improve this is to pair these participants with mentors with already an established network. Michael Dominguez, from MGM Resorts International, says "We have to stop throwing people into a room and tell them 'now, network'. Some organisations are using a buddy program". That is, when someone goes to an event for the first time they team up with someone more experienced. This is just an idea, and it is necessary to think and design better solutions to the networking at events issue.

THE EXPERIENCE ECONOMY

Millennials expect technology in the events, including fast wi-fi, hybrid content, social media interaction, participation and voting platforms, apps, and a customised experience. Events must know the participants taste and with the help of technology, to recommend this or that session, speaker, people who are close and that are important to the network of contacts, etc. A study by Oracle software supports this idea. "Mobile is a way of life for Millennials. Organisations that want to engage with this generation need to see mobile as an important part of the business and the first channel to reach customers." Creating a mobile-friendly event is vital.

EventBrite wondered how Millennials spend their money and found that not only do they value experiences, but they are willing to increase spending on them. For this generation, happiness is not possessing things, in having goods, it is going to concerts, watching sports events, joining social events and having cultural experiences... in short, they want to have an epic life! Being a very significant portion of the population, this means that the experience economy is in fast growth. Eight in ten Millennials say that some of their favourite memories were produced in an event. And in a world dominated by social media, the "fear" of losing an experience makes this generation choose to show, share and engage, concludes EventBrite. Consequently, the experience side of events, whether brand or public, is steadily increasing, in order to reach these audiences or "win their hearts," as so accurately put the study authors. But Millennials are not the only ones who want to undergo experiences, as at this time this objective is transverse to the several generations. NETWORKING So, how can events approach this generation? Rosa Garriga, meeting design expert cited in Skift's study, says what these participants want is networking to increase their network of contacts, but at the same time many are not great at it. For the expert, workshops or interactive panels between audience and

TECHNOLOGY

GAMIFICATION It is a way to engage Millennials, competitive by nature. Group activities, contests, games, icebreakers and even physical exercise help to make them more engaged with events. SNAPCHAT Promoting of social media sharing at all stages of the event, using hashtags, is now a relatively widespread and valued practice by this group. The social media of the moment for this generation is Snapchat, and it turns out important to strategically incorporate it in the event. According to PCMA (Professional Convention Management Association), if we want young people in events we have to pay attention to Snapchat. What still does not happen.

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REPORT

A study by Bizzabo says that only three percent of organisations use it to promote events. Why? Asks PCMA. Because content disappears after some time? Because it is in a mobile environment only? Because it is not searchable? Evan Spiegel, Snapchat CEO, in an interview with Disrupt SF, says that the fundamental premise is that it is better and more fun erasing everything, except what is really important to be saved. This view is certainly shared by 100 million users (70% is under 35 years). This poses itself as a major challenge for marketeers and for events in general. Recently, Snapchat launched a potentially useful tool for organisers, the On-Demand Geofilters. With it, you can create a filter for the meeting or event, which can include fun drawings or text and create a time space in which it can be used and georeference it.

enjoying the destination. Meetings Imagined remember this generation prefers exciting destinations, with good public transport and many activities to do. Basically, combining work and fun. GO GREEN AND GIVE BACK Matters of sustainability and social responsibility are highly valued by Generation Y. They want to be part of something that will help changing the world. Approaching events to these assumptions is very important, as noted by the Event Manager Blog. "These qualities make events more attractive for young participants," it reads. And you can always start by making a paper-free event. HIRE A MILLENNIAL Another suggestion from the Event Manager Blog is to include a representative of this generation in the event's team to open new perspectives.

DESTINATION The importance of the event destination is remarkable for Millennials. They love travelling and prefer to do so saving resources in travel and accommodation, to spend more money AD

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EVENTS

IBTM WORLD: BUSINESS, NETWORKING, EDUCATIONAL Barcelona will host from 29 th November to 1st December another ibtm world edition. We spoke with Graeme Barnett, Senior Exhibition Director ibtm world, about the upcoming show. 19

What can we expect from this year’s IBTM World? The 2016 edition of ibtm world will see some exciting developments for exhibitors, visitors and hosted buyers as we look to ensure the event meets the needs of each of our customer groups. These developments have already started with the launch of a new website and the enhancement of our appointment system through our partners Certain Technologies, making it easier for exhibitors to manage their diaries and appointments. We will also be introducing a new App that will have additional functionality, allowing exhibitors to capture all their leads and contacts from attendees to their stand via their smartphone rather than the traditional lead-capture devices. The Innovation Zone will again be the platform for the top 10 products, as chosen by the judging panel, to showcase creative solutions that can enhance any event experience. We’re also on track to deliver a strong show in terms of the education line up within the Knowledge Programme this year. I’m very excited about this year’s venue for our Meetings Leadership Summit that will take place at Camp Nou, the home to Barcelona Football Club.

What are the topics that will be tackled on the educational programme? Created by the industry for the industry is the theme of this year’s ibtm world 2016 education programme following ten months of consultation and research with international buyers and suppliers. Recurring themes from the research identified the following topics: Safety, Security and Risk Management; Innovation, Disruption & Technology; Professional Development/ Staff recruitment and retention; Client Engagement ; The impact of Brexit on the meetings industry. How do you rate the quality of the hosted buyers that will be at Barcelona? Ensuring that ibtm world hosts only the top international meeting planners is a year round job for a team of people that we have based not only out of our HQ in London but also at our local offices in the UAE, America, Australia, China and Latin America. It’s also about being in the industry and making connections that allow us to find those meeting planners that are specialists such as Association Buyers, Corporate Planners, Agencies and Incentive Houses. Our highly experienced staff has the ability to work locally and regionally so the buyer community really does reflect companies and businesses that take their meetings, events, congresses and incentives around the world.

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PREVIEW

ICCA'S IBERIAN CHAPTER FAMILY MEETS IN MADEIRA Madeira will be the destination of the next annual meeting of the Iberian Chapter of ICCA (International Congress and Convention Association). The meeting will be in April, one of the best times to visit that island Portuguese call the "Pearl of the Atlantic". Incidentally, the program will reflect this destination's greatest attributes: sierra, mountain and sea. The organisation intends to remove participants from meeting rooms and place them outdoor to discuss important issues at the same time they discover Madeira.

The main theme of the event will be a surprise for participants, who will stay at Vidamar Resorts for these days on the Portuguese island.

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ADVERTORIAL

LISBOA ON THE TOP 10 RANKING OF THE WORLD'S MOST REQUIRED CITIES FOR INTERNATIONAL CONGRESSES Lisboa raises three positions on the cities world ranking and gets to the top 10 most required cities to host international associative congresses in 2015, according to figures disclosed by ICCA – International Congress & Convention Association. The 9th position confirms the Portuguese capital as a destination of election to host this sort of initiatives. With 145 congresses and associative meetings taking place in 2015, Lisboa comes on the World ranking before Copenhagen, Prague, Amsterdam and Brussels, that occupy respectively the 10th, 11th, 12th and 13th positions. In 2014 Lisboa hosted 109 Congresses and Conventions. WHAT’S NEW IN LISBOA AMOREIRAS 360 Visitors to Lisboa this year will have the opportunity to see the city from a stunning new perspective when the Amoreiras Towers building opens its rooftop Amoreiras 360 attraction to visitors. Looking further ahead, Lisboa’s landmark 25 de Abril Bridge, which turns 50 this year, has announced plans to open a scenic viewing platform 70 meters up accessible via a new elevator. STRIKING MUSEUM FOR ART, ARCHITECTURE AND TECHNOLOGY (MAAT) OPENS IN OCTOBER Aiming to become Lisboa’s hot new cultural hub, the muchanticipated Museum for Art, Architecture and Technology (MAAT) will comprise two parts – a brand new ultramodern building together with the Tejo Power Station, an example of 20th century

Portuguese industrial architecture – both located in the district of Belém, bordering the Tagus River. Tejo Power Station opened for visitors last month with four exhibitions currently on display, while the new building is scheduled to open on 5th October. The striking new construction has been designed by Stirling Prize-winning British architect Amanda Levete. NEW HOTELS OPENING By the end of 2016, 12 new hotels are planned to open in the city, giving a further boost to the Portuguese capital's accommodation capacity.

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MOBILE APP ON EVENTS, HOW LONG CAN WE POSTPONE IT? Maybe it's Millennials' fault, or our busy lives, or the immediacy of the era in which we live. Maybe it's this unstoppable world's fault, or the now that is always now, the yesterday that no longer matters. We are emerging in a digital world from which we can no longer escape. We could postpone mobile app in events, but for how long?

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OPINION

Mobile applications represent endless potential for interaction and enrichment of the event. Who would not want to have a tool that updated in real time any unexpected situation? Or have all the contacts at a touch's length on the phone to add to LinkedIn? Or filter the best questions from the audience when there are only five minutes left to complete a session? All this is available through mobile applications. So, how can we take advantage from them? By concentrating the maximum event information in the application we gain in efficiency, updating and sharing of content, while minimising the printing of thousands information pages, improving the event's ecological footprint. We synthesise the audience's questions, while still allowing them to be voted in real time to give priority to those chosen. We accelerate the interaction between people, suggesting and linking those with more themes or objectives in common. We allow the creation of a personal agenda, within the official event schedule, where each can take their notes for sharing or future filing. With mobile apps for events we improve the engagement, commitment and "brand love" levels. We evaluate real-time satisfaction of the audience in relation to the presentations via online voting. We facilitate presentations or informative material downloading both in the session and the speaker's profiles. We maximise sales and sponsors exposure through advertising banners in the application and gamification. Cross-selling to other services / products and theme landing pages will benefit by investing in the app's mobile internal marketing. We turn the environment more informal by loading images that summarise the experienced moments and that symbolise the event's soul: either through a photo wall (private or not) loaded by users; or even via some digital "accessories" that provide life and sense of humor: emoticons, symbols or images attached to the event, hashtags. We externally promote the event in the most personal and diverse way possible when we include social media feed and social wall in events in order to attract more interest, favouring the next edition registration. We contact participants via push-notification (using a native application) to the relevant alerts. We gather various information that evolve in real time, such as meteorology, contacts, latest news, maps. We explore optionally, and with the user's express consent, geo-location features that identify in real time the places visited during the event. We highlight the social networks so that they maximise the visibility and engagement. We measure content access, most active users, advertising space profitability, among other indicators. We automate services such as Concierge virtual - ordering a coffee or some water during the event has never been easier.

But above all, we prolong the event experience in time: before, during and after it. The advantages and features of a mobile app applied to an event already sound urgent, right? It is undeniable how much we can maximise, personalise and facilitate various event related issues. But we can not plan a mobile app not taking three variables into account: target audience, type of mobile app and accessories for an optimal experience. First, evaluate the target audience "technological" profile. Some participants can not travel with their work mobile phones or use mobile data abroad. The alternative will be available ipads or mobile phones to lend or rent so that all can participate. It is also essential to define the type of mobile app: native, web or hybrid? The native will have the advantage of allowing push notifications and some extra geo-location and gamification features, uploading photos, and some content can be accessed without Internet. At the other end, a web application does not occupy any space, but requires constant Internet access. Some features are excluded, but some IT directors (in international companies in the Banking and Insurance business) acknowledge that native applications are not installed for security reasons. Finally, anticipate the accessories for an optimal experience: battery chargers, alternative ways of providing access to mobile data or wi-fi if there is a fault, mobile devices to borrow or rent. More than the event having a mobile appor not, it is appropriate that it is designed and tailored to the audience's taste. Why not throwing an online questionnaire to participants to know their needs and test the mobile app with a limited group of users before the launch? The digital challenge in the events world leads us to be more original, more proactive, more attractive. We can not delay it. Let's do it and good mobile apps for all events!

JOANA PAIS DIGITAL MARKETING SPECIALIST AT EVENTS BY TLC/CASE IMAGINE GROUP

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CATERING

EPCAS CONGRESS

MAIN CATERING TREND? RECONNECT! One can not say that Frank Lindner, from Food Inspiration, has a dull life. He is a food trendwatcher, and travels the world to experience new flavours, restaurants, and making presentations on those that are the major trends and innovations in the world of gastronomy, restaurants and catering. He is aso a content producer that we can follow in Food Inspiration magazine. He was the keynote speaker of the General Assembly of EPCAS - European Party Caterer Association, a meeting that brought together this summer in Porto some of the leading catering companies and where the Foodlov pyramid was presented, a theory based on Maslow's pyramid.

Food is our daily energy source, fuel, and this is the basis of everything, but immediately after there are health related issues. Today, in broad population segments, eating healthy concerns are increasing and, to meet the demand, there is a growing alternative of both products and restaurants. Then, there are questions about the origin of food. Currently, people are aware that the choices they make have an impact on global warming, hunger, obesity, etc. Only then food comes as a brand identity and lifestyle. Millennials (born after the 80's) are, according to Frank Lindner, the "foodgeneration", not minding waiting in queues to taste something special, served by someone special. Reconnecting is at the top of the pyramid, and that's where companies should invest, advises the speaker. Elements such as creating empathy, differentiated service, the explanation of what we are eating, choosing the right ingredients, the opportunity to eat and cook together, helps reconnecting people through food. There are several other trends to take into account, with regard to food and ingredients, which were shared by Frank Lindner during the congress. Here are some of them: - Eating every hour instead of three meals per day. There's an option for smaller but more regular portions, that is eating less but more often; - Preferential use of local products; - Increasing use of eggs in the diet; - Increasing option for soup; - Growing consumption of mushrooms: since we can not eat much meat, mushrooms seem a great source of protein; - Use of seeds, since they are rich in nutrients; - Insect inclusion in our diet, something that is already

happening in Asia. In the West, says Lindner, you must change mentalities, but sooner or later it will have to happen; - Laboratory meat production, which is already in trial; - Increasing vegan and vegetarian options; - Concern about the impact of food in health; - Growing use of yogurts with flavours, including salty; - Craft drinks option. In terms of business trends, for the catering companies, the expert points out: - Quality is more important than quantity; - Spectacular, high quality and sophisticated restaurants / bars, in areas with high traffic (train stations, airports, etc.); - The surge of "prosumers", consumers who become producers. Each person can make their own restaurant; - Technological component strengthening. Today, for example, there are vending machines with a link to the consumer's medical records; or kitchen robots that deal with almost everything: - Gastronomic Tourism. The food is becoming more and more a major criterion for choosing the holiday destination.

To conclude, and taking into account all these trends, Lindner called for this sector's ability to differentiate and innovate.

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INNOVATION

DID YOU ASK FOR PORTABLE ACCOMMODATION? Snoozy Dreams has just launched in Portugal portable accommodation solutions for events. The new brand, the result of a joint venture for the domestic market with BelgianAirClad, which designs and produces these structures, has at present 16 Snoozys, each with capacity for two people, and four Kyoks - similar to Snoozys, but transformed into kiosk by changing the front panel. The experience provided, the promoters explain, is the same "normally associated with a hotel", with the advantage of being in "any place and in any setting in the heart of events." With Snoozy Dreams you can accommodate public, press, organisation members, suppliers, sponsors and VIP guests. The structures, made of aluminum, with wooden floors and canvas lining, have a modern design, are "easy to transport and assemble, which saves on operating times, and can even be customised," explain those responsible for the brand. Each of these mobile hotels has twin beds, mattresses (2mx0.75m),

bed linen, duvet, mirror, LED lighting, two USB chargers, lockable door and storage area. Other services can also be hired, such as security, social and leisure space or bathrooms and exclusive showers. Snoozys and Kyosks can be rented together or individually. The debut in Portugal was last June, at the Wakeboard World Cup leg held in Castelo de Bode dam, in Ferreira do ZĂŞzere. Incidentally, sporting events and music festivals are privileged settings for Snoozy Dreams, with presence in three of the major festivals in Portugal, Meo Sudoeste, in Zambujeira do Mar, Paredes de Coura and Vilar de Mouros.

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FOCUS ON

PAULA ALMEIDA AND VASCO PERES DE NORONHA

â&#x20AC;&#x153;BRINGING TO PORTUGAL THE MOST IMPORTANT INTERNATIONAL MEDICAL EVENTS" 26

FactorChave, an integrated marketing agency established in 2000, is an example of the internationalisation process many Portuguese companies are experiencing, supported in part by EU funds that are to extinct in 2020. But it is also a privileged showcase to witness the metamorphosis that many PCOs - Professional Congress Organisers are required to undergo. CERTIFICATION Vasco Peres de Noronha and Paula Almeida, the two main FactorChave faces, both have over 20 years of experience in the pharmaceutical market sector in which they are specialised. In recent years, as a result of a focus on internationalisation, they decided to grow their team, redesign their website, strengthen their communication and digital marketing, and attending some of the most important sector meetings in the world. The strategy here has three faces. A strong presence in the major forums of the industry associations of which they are members, ICCA - International Congress and Convention Association, EFAPCO - European Federation of the Associations of Professional Congress Organisers and APECATE - Portuguese Association of Congress, Events, Outdoor Leisure and Cultural Activity Companies. Having a stand at trade shows such as IMEX in Frankfurt and ibtm world in Barcelona. And finally, being present at conferences or international seminars in the medical field because there they can find the decision makers of many medical events still still to be held.

To raise awareness among the international markets, FactorChave is also implementing the Quality Management System. This certification serves as an extra guarantee to customers that the company meets all the requirements recommended by this standard, accepted and recognised internationally. FactorChave managers thus recognise that these changes "were necessary, and were imposed by the change in the economy paradigms, particularly the Portuguese." The main goal is to "bring to Portugal the most important international medical events, which have a significant impact on the tourism sector," and more. An impact that is increasingly recognised by governments, to the point of being created different support mechanisms to attract international events.

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ÂŠ PANORAMAS

ÂŠ MERTON WILTON

SHEIK ZAYED GRAND MOSQUE, ABU DHABI

BLUE MOSQUE, ISTANBUL, TURKEY

ALL YOU NEED TO KNOW GOING ON BUSINESS TO ABU DHABI AND ISTANBUL Ibtm arabia and ACE of M.I.C.E are two of the upcoming exhibitions in the meetings industry. To help those who will participate in these events, we drew up a business protocol guide to Abu Dhabi and Istanbul, with the help of our protocol experts, Susana Casanova and Cristina Fernandes. ABU DHABI. UNITED ARAB EMIRATES . Distinguished city, Abu Dhabi, the United Arab Emirates (UAE) capital, has been experiencing an impressive development, without losing its cultural and historical identity. The Al Nahyan family rules Abu Dhabi since 1793.

. The official religion of the UAE is Islamic and Fridays are holy days. The usual working hours in public institutions is between 8am and 4pm, but during Ramadan months variations may occur, especially in businesses and commerce.

. Abu Dhabi is the largest and most populous city in the UAE. Note, however, that only 20% of its inhabitants are native, with the remaining 80% being expatriates, mainly Asians, Africans, Australians, Europeans and North Americans. The combination of international influences with the local culture of Islamic tradition creates an interesting and unique multicultural climate. Arabic is the official language but the use of English is widespread.

. The local currency is the dirham, but there is an extensive network of ATMs and bureaux de change. Credit cards are widely accepted. . UAE natives usually dress traditionally, men using the "kandura" and women "abaya" and "sheyla", with "hijab" and "niqab" or "burka". Westerners should present with classic and elegant clothing, taking into account, however, the balance between very

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PROTOCOL

hot climate and local culture. Necklines, short skirts, shorts, bared shoulders should be avoided, particularly in the Ramadan period. To visit mosques, women should cover skin and hair. . The most appropriate behaviour is to act according to the precept that, being in a foreign country and in a very different culture, respecting the culture and its rules is a revealing attitude of greater common sense and consideration. For example, in a mosque, never walking in front of who is praying. Also not taking photos at random, being advisable to ask permission to photograph people, public and military installations, airports and ports. . Establishing trust relationships is critical to the development of a negotiating process, so no details should be left to chance. For example, the seniority status must be respected, as well as age. . It is advisable not to speak or laugh out loud and gestures should be restrained. Punctuality is key. The social and professional position is critical and should also be recognised by the correct use of titles. Name order is the same as westerners, initially the first name and then the family name. For example, the terms "Sheik / Sheika" indicate a government position and the word "Sayed" is equivalent to Mr. "Bin / ould / ibn" means "son of". Academic qualifications must be respected. Note that a married woman does not take her husband's name. . Proper greeting is the handshake, but it can not happen between a man and a woman, so foreigners should not take initiative. Social space should be preserved. . Bonuses are expected for all those who provide a service. In a restaurant, it is assumed a 10% tip. . In Abu Dhabi, cleanliness and order are a constant. Cleaning is associated with the concept of purity. The UAE is one of the world's countries with lowest crime rates. ISTANBUL . TURKEY . The Republic of Turkey, whose capital is Ankara, is bordered by eight states and it is one of the top twenty countries in the world in terms of number of inhabitants. . The official language is Turkish, which is spoken by the majority of the population, although other languages are spoken on a smaller scale. It is characterised by being a

Eurasian country that, despite being located mostly in Asian territory, extends to the East Thrace in Southeastern Europe. It is, therefore, this privileged location that gives it a certain importance in geostrategic terms. The largest and best known Turkish city is Istanbul. Turkey is washed by the Black Sea (north), the Aegean and the Marmara Sea (west) and the Mediterranean (south). It is organised into provinces, a total of eighty-one, each with a governor who is responsible for managing various areas. . According to the 1982 constitution, it is a democratic republic with a multiparty parliamentary system of government. It is member of the UN, the Council of Europe, NATO, the World Trade Organisation, among others; not part of the European Union, despite long time negotiations. It has attended several G20 meetings. . The independence of Turkey and its transformation into a modern state are due to Mustafa Kemal AtatĂźrk, who was the first president and responsible for major reforms in the political, economic and cultural fields. For example, the abolition of titles and the introduction of the nickname system, adding to his name "AtatĂźrk" (meaning Father of the Turks). In what image is concerned, he gave men and women the freedom to use a certain type of clothing or not, but eventually banning all clothing with religious connotations. In his memory, November 10th is a holiday and it is considered offensive not to observe a minute of silence at 9:05, time at what he passed away. . The flag, regulated by law, has its origin in the Ottoman Empire and its colour associated with the Turkish history. It consists of a crescent moon and a star at the centre on red background, the moon and star being symbols of the Islamic religion. . The main religion is Islam and most population are Muslim. A small percentage belong to other religions. The country has a strong secular tradition, especially in the middle and upper classes. The Constitution prohibits discrimination and promotes religious freedom. . With regard to values, there is a strong focus on respect, honour and pride; age is also an important factor because it is crucial to respect their elders. There is a great loyalty to family and the eldest son is given a prominent place. Family reputation is also relevant. Friendship requires commitment and mutual concern about the "dost" (friend).

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PROTOCOL

. It is a hierarchical culture and all are classified according to their status: people and relationships are more important than time; making contacts is one of the keys to success. . The traditional greeting is the handshake, which is usually firm. When parting, men can just tilt their heads. Those who are closest may exchange kisses on the cheek or a double handshake, using both hands. As the elders are treated with deference, greetings should start with them. Avoid taking the initiative to greet a lady, for religious reasons, unless she is presented to you, or has the initiative. When presented, you can say -"Memnum oldum" (much like to meet you). . Professionally, businesses often occur within the "network". It is common to make huge personal questions to better know the partner. By establishing contacts with Turkish partners, make up a prior written presentation. Courtesy is used as a means to "seduce" the interlocutor. Business cards are appreciated and should be translated into English. When receiving one, show respect paying attention to the card.

. Use the correct forms of treatment for men "bey" and women "Hanim" but, unlike the use in Portuguese, it is placed after the name. For example, the treatment for a man named "Aslan Sadik" is "Aslan Bey". The professional title is followed by "bayam" or "bey", but in case of an expert, the applicable designation is "usta". . The language used in business meetings with foreigners is mainly English. Some useful info in terms of communication is that the sound "tsk" means “no”, the Western head movement for “no” means "I do not understand", the gesture of raising your eyebrows expresses a “no” and shaking tour head, “yes”. Being excessively frank is not always well regarded, the search for harmony being more important. One should never antagonise your interlocutor - they will never forgive or forget it. For example, they may never accept or assume certain weaknesses. . Meetings begin with a tea or a typical Turkish coffee, normally followed by a conversation about family, health status, or the respective business and the economy; it is expected that this part has a duration of 15 to 20 minutes. Only then it proceeds to the core of the meeting; the pace of negotiations is slow. Hierarchies play an important role, which means, for example, that one does not correct or interrupt your interlocutor while he intervenes.

. Invitations to business meals are frequent, not being usual practice that the business partner assumes payment. It is unusual to make up an invitation to their homes, except in times of social nature. In public places, women and children do not sit at the same table as men. European etiquette is used at the table. . Women's role in society has changed greatly over the centuries, particularly at the present time, with an increasing educational level, giving them executive positions, for example. It is crucial women maintain their posture because it is considered that the behaviour between a man and a woman depends mainly on the feminine attitude. Inappropriate behaviour leads the family to ostracise women. Therefore, their attitude in public should be discreet. . In terms of image, a more conservative style dominates. The way a professional is presented to a meeting reveals their social status. Turks attach great importance to fashion and a polished image. For men, it is advisable the use of suit and for foreign women to wear pants. Shoes should always be spotlessly clean. . Taboos focus on addressing issues related to politics, Cyprus (dispute between Greece and Turkey) or the disrespect for Islamic customs. When entering into a mosque, men and women should take off their shoes; women should cover their heads, arms and legs.

Also consider behaviours to avoid: showing the sole of your shoe, crossing your arms or putting your hands in your pockets during a conversation, pointing your finger, stir the coffee, turn your back to someone of a higher status or age, openly criticising senior members of the organisation or even blow your nose in public, especially in a restaurant. Cristina Fernandes | Susana Casanova

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VENUES

11 HISTORICAL VENUES IN THE ALGARVE Did you ever imagine hosting your event in a convent? Or setting up a venue in a market? Or even taking your guests for a magical dinner in a castle? The Algarve has it all. CASTELO DE SILVES When you get to Silves it feels like you have travelled in time and the village is one of the treasures of the Algarve. The castle is the biggest in the region and the best preserved example of the islamic military architecture in the whole country. It was built in the 8th century, after the moors's invasions to the Iberian Peninsula, and it only changed to Portuguese hands in 1253. Every year this castle hosts a medieval fair, engaging all the population and attracting people from all over the Algarve to the event. So why not host yours?

MUSEU DE PORTIMÃO And what about hosting your event in one of the most awarded museums in the Country? Yes, you can! The Portimão Museum has multipurpose rooms and an auditorium for 170 people, equipped with everything you need for an event. And the museum itself is great. It was built in a former factory and celebrates the industries that made the Algarve a unique place, like the fishing and the sardine canning industry. You can also find here some archaeological findings that help you to get to know the history of Portimão better. CONVENTO DE SÃO JOSÉ Nothing represents Lagoa better than the 18th century Convento de São José. This former convent was founded by the Carmelite order and had an important part in the education of abandoned girls. Now this extraordinary building plays a part in the cultural life of the city, hosting all kinds of events, from exhibitions, to concerts or seminars. The auditorium has 90 seats, is climatised and fully prepared to be the set of your event.

FORTALEZA DE SAGRES

MERCADO DE LOULÉ

One can say that globalisation started with the Portuguese Discoveries. Sagres Fortress was vital for that quest and now it wants to host people from all over the world. The Fortress was built by Henry, the Navigator, to fulfil the need to have a place to support the sailors and serve as a gateway to the North of Africa. The amazing surroundings of this Fortress, like Mareta's cove and Cabo de São Vicente, will leave no one indifferent, including your guest. The auditorium has 50 seats, there is a multipurpose room with 127,50m2, and plenty of outside space.

It's impossible to miss the Loulé Market when in Loulé. The architecture of this building is so different from everything else in the city, that its Impact is big. In a very good way, we mean. This striking building is from the early 1900's and is one of the best places to buy local products. In this Market, which attracts thousands of visitors every year, it's also possible to do an event. Imagine that, an event surrounded by the sights and ambience of the best products the region can offer.

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VENUES

CONVENTO DO ESPÍRITO SANTO

LETHES THEATRE

GALERIA DE ARTE DO CONVENTO DO ESPÍRITO SANTO

LETHES THEATRE

In the heart of Loulé, this art gallery occupies part of the former Franciscan Convent of the Espírito Santo (Holy Spirit), dating from the 17th century. The Baroque cloister is one of the most interesting features of this resilient venue, that survived the 1755 earthquake and a period of abandonment. You can feel a calm and peaceful atmosphere in this place, which gives you the perfect state-of-mind to contemplate all the exhibitions that this gallery hosts.

This building dates from early 17th century and it was built to house the Jesuits in Faro. In 1855 it became what it is today: a theatre. And it was called Lethes, after a mythical river whose waters had the magic power to erase bad memories. From then on this remarkable place was one of the epicenters of cultural life in the Algarve and produced nothing but good memories. “Monet oblectando” is the latin inscription on the facade of the building, which means “educate, having fun”. Isn't this a nice tone for an event?

CONVENTO DE SANTO ANTÓNIO Another great example of how Loulé's conventual life unfolded. The Santo António convent was built in 1620 and rebuilt in 1675 to allow better conditions to the congregation. With the extinction of the religious orders, in 1834, this building met a lot of purposes. It was a factory and a residential area, but by the end of the 20th century the church was restored and since then this is a place for culture, that hosts a vast number of events. CONVENTO DE NOSSA SENHORA DA ASSUNÇÃO AND MUSEU MUNICIPAL DE FARO

ÁLVARO DE CAMPOS MUNICIPAL LIBRARY The library takes the name of one of the heteronyms of Portuguese poet Fernando Pessoa and it was buily inside an ancient prison. Only the facade of the prison was kept, the cells where converted into a modern cultural space. Since 2005 this is the main library in Tavira, housing hundreds and hundreds of books. And because education and culture don't come only from books,, the place is prepared to host meetings and events. TAVIRA CASTLE

This former convent, built in 1519, is home to the second museum ever to be created in the Algarve. In 1894, on the 500th anniversary of the birth of Infante Dom Henrique (Henry the Navigator), Faro inaugurated the Museum Archeologico Lapidar Infante D. Henrique dedicated to the heroe of the Portuguese Discoveries. Later it was called Municipal Museum. In 2005 the museum was awarded with the prize for the best Portuguese museum by the Portuguese Association of Museology. There is an old chapel that can host 100 people seated and the amazing cloister of the convent can be the venue for your next event.

Tavira Castle used to protect the fishing town from North African raiders and pirates. The fortress, dating back to the 11th century, is naturally located at the highest point, which means stunning views over the town and surrounding national park. Inside the castle walls there are well maintained gardens. There is a legend that says that the castle is enchanted by a Moorish Princess that once a year (in Saint John’s night) appears in the castle, crying for her sweetheart, a christian knight that failed to conquer the castle. One thing is for sure, this is a special place, and why not turning it your special place?

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VENUES

PARIS BUILDS EUROPE'S LARGEST CONFERENCE CENTRE The numbers are impressive: 72,000 square metres of structure; a conference room with capacity for 5,200 people; 44,000 square metres of exhibition space. A maximum mixed capacity (conferences and simultaneous exhibitions) for 30 thousand people. Opening in September 2017, the Paris Convention Centre will be, in addition to the largest convention space in Europe, the engine of a new concept of event in the city that has been, in the past three years, leading the congress sector. Part of the project to modernise the Porte de Versailles exhibition centre, this transformation of the Paris Convention Centre aims to keep Paris at the top of destinations for trade visitors and provide the city with a space that can accommodate large conferences, highlighting major medical conventions. Also known as Hall 7, the renewed Paris Convention Centre has a modular structure, allowing to adjust the conference and exhibition spaces to the needs of each customer and therefore

maintain a high occupancy rate throughout the year. With three levels of event space, the Centre did not neglect the aesthetic aspect: the mirrored facade and panoramic three-story foyer ensure the initial impact. The plenary room will be one of the few in Europe to have no columns inside, with a differentiating fully panoramic roof where automated panels that will control the amount and direction of sunlight coming into the room, allowing to light or completely darken the room in 30 seconds.

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VENUES

In the words of Jean-Yves Durance, Viparis Charman, "the ability to provide customised solutions for each project and its remarkable architecture will make Paris Convention Centre the most spectacular setting for Europe conferences." Nothing was left to chance. Event Point had the opportunity to visit the site of the future Paris Convention Centre, where it is already recognisable the large plenary room and with direct light, and where modules tabs that will form the walls of the future and adaptable meeting and exhibition rooms are already being tested and where even the type of floor to be applied is in the testing phase. From the fourth level (terrace) of this Hall 7 where an open garden to the public and a function room will be installed - the view over the city of Paris is almost unbeatable. Although the opening to the public is scheduled for the end of 2017, the Paris Convention Centre can now be visited through the use of augmented reality tools. Event Point toured the four floors of this new venue using virtual reality goggles, which allow the user to move the Hall 7 as if it were already finished. This virtual tour is also accessible through the application Paris Congress, available in the App Store and Google Play. The metamorphosis of Porte de Versailles exhibition centre, which currently encompasses the Paris Convention Centre and seven other buildings, is a bold project, led by Viparis under the city of Paris concession, and aims to create a permanent Universal Exhibition at the edge of town that integrates its inhabitants and simultaneously gives the space back to the city. Porte de Versailles is already the fourth most visited area of the city of Paris (after Notre Dame Cathedral, Sacré Coeur and the Louvre, and ahead of the Eiffel Tower) and its rehabilitation aims to further deepen this integration with the French capital. With 70,000 square metres of green spaces (52,000 of which are wooded terraces), sports grounds open to public and a new restaurant by the renowned chef Guy Martin, this exhibition centre aims to break down barriers and to be part of the Parisian social life as a leisure alternative. By the end of this rehabilitation project, scheduled for 2024 (it started in May 2015), the Porte de Versailles exhibition centre will cover 35 hectares, will have two hotels, organise 200 events per year for a total of seven and a half million visitors and have represented a private investment of € 500 million. Five renowned architects were invited to convert 61% of current infrastructure: Christian de Portzamparc, Dominique Perrault, Jean-Michel Wilmotte, Jean Nouvel and Valode & Pistre. The project also assumes a part of ecological sustainability, investing in energy efficiency through the use of photovoltaics, and establishes a complete redefinition of the traffic flows, isolating logistical and private areas from pedestrian and public ones.

GRAND PARIS EXPRESS Paris is developping at this time a new transport network, composed of four new metro lines around Paris and the extension of two existing lines. With a total length of 200 kilometres, the Grand Paris Express is part of a broader plan of economic and social development of the Paris region, with a view to creating the "Great Paris", an urban area that exceeds the current limits of Ile-de-France. Expected to be available between the years 2020 and 2030, the Grand Paris Express will be an important additional infrastructure for the development of the city's business sector – bearing in mind that the end of the exhibition centre Porte de Versailles rehabilitation project is planned for 2024. FOIRE DE PARIS Paris Convention Centre story is closely linked to the Foire de Paris'. In 1924, with only 20 years of existence, the exhibition moved to the convention centre and there it grows to be the popular commercial event it still is. House and lifestyle; arts and crafts and cultures of the world; well-being, fashion and accessories; leisure and everyday life; and wine and gastronomy are the sections available to thousands of visitors who, 112 years later, continue to flock enthusiastically to this Parisian icon.

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THE TECHNOLOGY PARADIGM IN EVENTS NEEDS TO CHANGE The event organisation industry was always very susceptible to new technologies. Since the emergence of the World Wide Web, to the first smartphones, this field has always been able to follow quite closely the most significant innovations in the industry. Just notice that in a very natural way, eventually there were events exclusively dedicated to new technologies disclosure, such as CES or even E3 itself. Some technologies have reached the industry in a very noticeable and almost immediate fashion, such as interactive virtual scenarios, social networking, tweet-walls - the case of Kiwiscreen - or even customised smartphone applications for each event. More recently, drone systems and virtual and

augmented reality glasses - such as Samsung VR and Oculus Rift - have been slowly gaining a prominent place. Because they are emerging and rapidly developing technologies, I must confess that it is not yet clear to me these technologies role in the global panorama of events organisation industry. However,

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OPINION

I believe they have the potential to bring something new, as soon as they become products that eliminate some small problems that currently still exist. Being professionally connected to this area, I feel, however, that in any of these cases, technology turns out to be something interesting, but still opaque to the user. In many situations, the implemented technological solutions end up loose on the absence of a broader context that allows us to have a more ubiquitous and transparent notion that the whole event has an innovative, unique and coherent component. Basically, though technological solutions are installed and applied in a particular place or event, usually they find themselves scattered and closed in themselves, not contributing to a single, unified spirit that gives a proper and harmonious soul to the event. In many cases, and for obvious reasons, it is natural for this to happen, but it is not always what you had in mind when organising an event. And this is not a problem of technology or the organisation or the event itself. I am thus convinced that this is a conceptual problem - and in a competitive manner - with technology itself. It is problematic and even confusing for a user having to install an app only for a particular event. How many participants are willing to install the app in the first place? How many of these participants come to the conclusion that they will have to delete personal photos or other applications before they can install an app that will only be used for a very short time? How many of these have already installed other apps from other events, only to realise that they did not bring anything new that was not already provided on flyers or in the conference program? How many of these people will not explore in depth all application capabilities, either for lack of time, expertise or even patience? How many of these users will feel more engaged in the event just for having an installed application? How many of these will actually feel that the application brings them something that they could not have obtained otherwise? And in the end, will it have been worth the investment? Let's add to this the fact that we may have several different applications. One of the event, another for the interactive forum with questions and answers, the various social media, news feeds of events. Add a QR Codes player in order to get access to exclusive content within the event. Or a virtual ticket manager or an application that enables gamification in events and provides us with targets to achieve during a certain period of time. Or perhaps an application that lists the various events occurring at the same time and provides us with news from each. Depending on the type of event where we are, maybe there's an app for sponsor or stand. All this makes a participant, even if he is frequent user of this type of technology, feel lost and inserted in

a confused and incoherent environment. Are we contributing to welcoming him to event or are we adding noise to the For all this, why not being the authors of a significant change in this paradigm? Why not making the various technologies work together to create a truly immersive and unique experience for each event, tailored specifically for each case? The customisation of both hardware and software is not new, and neither is the creation of intelligent hubs whose responsibility is the interconnection and intercommunication of the different platforms to create truly cohesive environments combining various technologies, including different manufacturers or suppliers. It is possible to say that there are many negative points, starting with the cost of such solutions or the difficulty these challenges entail. But it is also possible to say with certainty that not only an experience of this kind has never been made in an event, but also it would surely compensate the cost of integration and the necessary planning. Additionally, the same could be applied to other events, always with different final results, creating a single soul for each occasion that could be renewed as technology evolved and other players were earning their place in the market. Imagine an event where visitors can check-in online directly on site. When they do it without a special application being required â&#x20AC;&#x201C; they automatically receive a personalised event bag. If you choose to check in via a social media, the event program can be further customised based on your profile. Other participants may be notified that a user has an interesting curriculum in a particular area and start a conversation with each other (always taking into account the privacy requirements). Using proximity sensors, the participant can automatically obtain more information on the stands or crossing indoor location with timetable information, it may even be possible to directly access information about speakers at a certain place, at a given time. It would be possible to participate in the event by asking questions via smartphone, in an uncomplicated way. Or open new using experiences with virtual and augmented reality only through ubiquitous technologies, so transparent they become an integrated part of the event. This is where the technology becomes so advanced it seems magic. This is my vision for technology in the events. But the best part of all this is that all of this technology is already available and only waiting that we apply it in an integrated, consistent and unique way. And fortunately we are lucky to be right in the middle of this revolution just waiting for it to happen.

TIAGO FERNANDES CEO OF MULTIVERSO, KIWISCREEN OWNER

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PORTUGAL HIGHLIGHTS

AV SUPPLIERS

TURISMO DE LISBOA VISITORS & CONVENTION BUREAU EUROPALCO

SINTRA | +351 219 605 520 | GERAL@EUROPALCO.PT | WWW.EUROPALCO.PT A GLOBAL SERVICE PACKAGE WITH A WIDE RANGE OF EQUIPMENT SOLUTIONS FOR EVENTS. BECAUSE EACH EVENT IS UNIQUE.

FX ROADLIGHTS

LISBOA | +351 210 312 700 | ATL@VISITLISBOA.COM | WWW.VISITLISBOA.COM THE MI IS STRATEGICAL FOR LISBOA. WE PLAN TO CONTINUE TO GROW, QUALIFY AND KEEP OUR CREDIBILITY AS ONE OF THE BEST DESTINATIONS FOR EVENTS.

HOTELS

INTERCONTINENTAL LISBON

LOURES | +351 214 780 843 | GERAL@FX‑RL.COM.PT | WWW.FX‑RL.COM.PT THE LIGHT OF YOUR EVENTS.

LISBOA | +351 213 818 728/700 | LISHA.SALES@IHG.COM | WWW.IHG.COM TRULY MEMORABLE MEETINGS AND EVENTS WITH AUTHENTIC LOCAL FLAVOUR.

CONVENTION BUREAUX / TOURISM OFFICES

VILA GALÉ HOTELS

LISBOA | +351 217 907 610 | GRUPOS@VILAGALE.COM | WWW.VILAGALE.COM HAVE YOUR CORPORATE HOLIDAY PARTY WITH US!

ALGARVE PROMOTION BUREAU

FARO | +351 289 800 403 | ATA@ATALGARVE.PT | WWW.VISITALGARVE.PT EUROPE'S MOST FAMOUS SECRET.

PROFESSIONAL CONGRESS ORGANISERS

AZORES PROMOTION BOARD | CONVENTION & VISITORS BUREAU LISBOA | +351 213 180 424 | SANDRAANTUNES@VISITAZORES.TRAVEL | WWW.MI.VISITAZORES.COM ORGANIZE YOUR EVENT IN A COMPLETELY DIFFERENT, UNIQUE DESTINATION.

FACTOR CHAVE

ALGÉS | +351 214 307 740 | CONGRESSOS@FACTORCHAVE.PT | WWW.FACTORCHAVE.PT FACTORCHAVE WORKS EXCLUSIVELY IN THE FIELD OF HEALTH MEETINGS. TODAY WE BOOST 14 YEARS OF EXPERIENCE IN PLANNING EVENTS OF VARIOUS TYPES AND DIMENSIONS WITH MEDICAL ASSOCIATIONS, RESEARCH GROUPS, PHARMACEUTICAL AND EQUIPMENT COMPANIES. MARKETING IS A CENTRAL ELEMENT OF OUR WORK, WHICH ALWAYS REFLECTS PASSION, STRATEGY, KNOW-HOW, COMPETENCE, ORIGINAL IDEAS AND TALENT.

VENUES CENTRODEPROMOÇÃOEINFORMAÇÃOTURÍSTICADEMACAUEMPORTUGAL

LISBOA | +351 217 936 542 | GERAL@TURISMODEMACAU.COM.PT | WWW.TURISMODEMACAU.COM.PT WE INVITE YOU TO ENJOY THE TRUE MACANESE HOSPITALITY AND TO EXPERIENCE MACAO YOUR OWN STYLE!

CENTRO CULTURAL DE BELÉM

LISBOA | +351 213 612 400 | EVENTOS@CCB.PT | WWW.CCB.PT WHERE MEETINGS AND CULTURE COME TOGETHER

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PORTUGAL HIGHLIGHTS

COMPANY AND SERVICES INDEX

OTHER CONTACTS IN PORTUGAL AV SUPPLIERS AVK

LISBOA | +351 219 413 530 | COMERCIAL@AVK.PT | WWW.AVK.PT

CENTRO DE CONGRESSOS E EXPOSIÇÕES DA ALFÂNDEGA

PORTO | +351 223 403 000 | GERAL@CCALFANDEGAPORTO.COM | WWW.CCALFANDEGAPORTO.COM BEST MEETINGS AND CONFERENCE CENTRE IN EUROPE AT THE BUSINESS DESTINATIONS TRAVEL AWARDS

CATERING CASA DO MARQUÊS

LISBOA | +351 214 118 152 | CASADOMARQUES@CASADOMARQUES.PT | WWW.CASADOMARQUES.PT

TRÊS SÉCULOS

VILA NOVA DE GAIA | +351 223 742 800 | GENERAL.OFFICE@TRESSECULOS.PT | WWW.TRESSECULOS.PT

CONVENTION BUREAUX / TOURISM OFFICES CASCAIS CONVENTION BUREAU

CASCAIS | +351 214 668 167 | GERAL@ESTORILMEETINGS.COM | WWW.VISITCASCAIS.COM

CENTRO DE CONGRESSOS FREEPORT

ALCOCHETE | +351 212 343 528 | DORA.TORMENTA@CCFREEPORT.COM | WWW.CCFREEPORT.COM CAPACITIES RANGING FROM 96 TO 800 SEATS. THE FLEXIBILITY OF THE SPACES AND THE MULTIPURPOSE HALL POSITIONS THIS VENUE AS AN EXCELLENT CHOICE FOR THE MOST VARIED TYPES OF EVENTS.

PORTO CONVENTION BUREAU

PORTO | +351 223 326 751 | PORTOCVB@PORTOCVB.COM | WWW.PORTOCVB.COM

TURISMO DA MADEIRA

FUNCHAL | +351 291 211 900 | INFO.SRT@GOV‑MADEIRA.PT | WWW.VISITMADEIRA.PT

TURISMO DO ALENTEJO

BEJA | +351 284 313 540 | GERAL@TURISMODOALENTEJO‑ERT.PT | WWW.VISITALENTEJO.PT

TURISMO DO CENTRO DE PORTUGAL

AVEIRO | +351 234 420 760 | GERAL@TURISMODOCENTRO.PT | WWW.TURISMODOCENTRO.PT

MEO ARENA

LISBOA | +351 218 918 409 | INFO@MEOARENA.PT | WWW.ARENA.MEO.PT A NATIONAL BENCHMARK IN MULTIPURPOSE ARENAS AND SITES FOR LARGE EVENTS IN THE COUNTRY, THIS VENUE HOSTS AN AVERAGE OF 80 EVENTS A YEAR, OF VARIOUS DIFFERENT TYPES, AND FOR AROUND 400.000 PEOPLE. FROM CONCERTS, FAMILY SHOWS AND SPORTING EVENTS, THESE FACILITIES ALSO HOST PRODUCT LAUNCHES, MEETINGS OF DOMESTIC AND INTERNATIONAL ECONOMIC GROUPS, OPENINGS AND VARIOUS FUNCTIONS FOR LARGE CONVENTIONS, EXHIBITIONS AND FAIRS, MANAGEMENT MEETINGS, GALA EVENINGS AND CATERING EVENTS.

DESTINATION MANAGEMENT COMPANIES AIM

LISBOA | +351 213 245 040 | F: +351 213 245 050 | LISBON@AIMGROUP.EU | WWW.AIMGROUP.EU/LISBON

ABREU

PORTO | +351 222 043 570 | DMCPORTUGAL.PORTO@ABREU.PT | HTTP://PCO.ABREU.PT

BUZZ PORTUGAL

LISBOA | +351 211 147 160 | EMAIL: LISBOA@BUZZPORTUGAL.COM | WWW.BUZZPORTUGAL.COM

CITUR

LINDA-A‑VELHA | +351 217 712 610 | LISBON@CITUR.PT | WWW.CITUR.PT

WORLD OF DISCOVERIES

PORTO | +351 220 439 770 | INFO@WORLDOFDISCOVERIES.COM| WWW.WORLDOFDISCOVERIES.COM JOIN THE ADVENTURE THAT CHANGED THE WORLD. SEE THE DISCOVERIES LIKE NEVER BEFORE: WITH YOUR OWN EYES.

EVENTIVUS

LISBOA | +351 218 939 010 | EVENTIVOS@EVENTIVOS.PT | WWW.EVENTIVOS.PT

EVENTS BY TLC/CASE IMAGINE GROUP

LISBOA | +351 213 213 060 | PORTUGAL@EVENTSBYTLC.COM | WWW.EVENTSBYTLC.COM

FORUM D’IDEIAS, PCO & DMC

VILA NOGUEIRA DE AZEITÃO | +351 212 189 393 | INFO@FORUMDIDEIAS.COM | WWW.FORUMDIDEIAS.COM

IMAGINE MORE

LISBOA | + 351 213 628 393 | WE@IMAGINEMORE.PT | WWW.IMAGINEMORE.PT

TA DMC

LISBOA | +351 218 925 400 | LISBOA@TOPATLANTICO.PT | WWW.TADMC.COM

VEGA

LISBOA | +351 213 976 053 | VEGA@VEGA.PT | WWW.VEGA.PT

EVENT AGENCIES AA.COM - EVENT PRODUCTION AND COMMUNICATION LISBOA | +351 211 929 707 | ANABELA.ALMEIDA@AA‑COM.PT | WWW.AA‑COM.PT

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COMPANY AND SERVICES INDEX

DESAFIO GLOBAL (EVENT PLANNERS)

THE VINE *****

FADUS SPECIAL EVENTS

THE YEATMAN *****

KRIA EVENTOS

VIP EXECUTIVE AZORES ****

UP PARTNER

PROFESSIONAL CONGRESS ORGANISERS

LINDA‑A‑VELHA | +351 214 149 550 | PEDRO.RODRIGUES@DESAFIOGLOBAL.PT | WWW.DESAFIOGLOBAL.PT

CASCAIS | +351 963 065 525 | JOAO.PESTANA@FADUS.PT | WWW.FADUSPECIALEVENTS.COM

LISBOA | +351 213 240 227 | KE@KRIAEVENTOS.PT | WWW.KRIAEVENTOS.PT

VILA NOVA DE GAIA | +351 220 133 100 | RESERVATIONS@THEYEATMAN.COM | WWW.THEYEATMAN.COM

PONTA DELGADA | +351 296 000 100 | RES.AZORES@VIPHOTELS.COM | WWW.VIPHOTELS.COM

LISBOA | +351 210 410 100 | RUI.BATISTA@UPPARTNER.PT | WWW.UPPARTNER.PT

AA.COM - EVENT PRODUCTION AND COMMUNICATION

HOTELS

LISBOA | +351 211 929 707 | ANABELA.ALMEIDA@AA‑COM.PT | WWW.AA‑COM.PT

ALTIS BELÉM HOTEL & SPA *****

AIM

CONRAD ALGARVE *****

CPL MEETINGS & EVENTS

CORINTHIA HOTEL LISBON *****

FORUM D’IDEIAS, PCO & DMC

EPIC SANA ALGARVE *****

LEADING

FOUR SEASONS HOTEL RITZ LISBON *****

MUNDICONVENIUS

HOTEL ALTIS *****

SKYROS CONGRESSOS

HOTEL CASCAIS MIRAGEM *****

TEAM QUATRO

HOTEL INTERCONTINENTAL PORTO- PALÁCIO DAS CARDOSAS *****

THE HOUSE OF EVENTS

HOTEL MARINA ATLÂNTICO ****

VENUES

LISBOA | +351 210 400 200 | RESERVATIONS@ALTISBELEMHOTEL.COM | WWW.ALTISHOTELS.COM

ALMANCIL | +351 289 350 700 | CONRADALGARVE.RESERVATIONS@CONRADHOTELS.COM | WWW.CONRADALGARVE.COM

LISBOA | +351 217 236 363 | LISBON@CORINTHIA.COM | WWW.CORINTHIA.COM/LISBON

LISBOA | +351 213 811 400 | RITZFOURSEASONS@MAIL.TELEPAC.PT | WWW.FOURSEASONS.COM/LISBON

LISBOA | +351 213 106 000 | RESERVATIONS@HOTEL‑ALTIS.PT | WWW.ALTISHOTELS.COM

CASCAIS | +351 214 003 540 | EVENTS@CPLEVENTS.PT | WWW.CPLEVENTS.PT

LINDA‑A‑VELHA | +351 217 712 634 | LEADING@LEADING.PT | WWW.LEADING.PT

LISBOA | +351 213 155 135 | INFO@MUNDICONVENIUS.PT | HTTP://MUNDICONVENIUS.PT

PORTO | +351 226 165 450 | SKYROS@SKYROS‑CONGRESSOS.COM | WWW.SKYROS‑CONGRESSOS.COM

CASCAIS | +351 210 060 600 | GERAL@CASCAISMIRAGE.COM | WWW.CASCAISMIRAGE.COM

LISBOA | +351 214 111 300 | INFO@TEAMQUATRO.COM | HTTP://TEAMQUATRO.COM

PORTO | +351 220 035 600 | ICPORTO.INFO@IHG.COM | WWW.INTERCONTINENTAL.COM/PORTO

PONTA DELGADA | +351 296 307 900 | HOTELMARINAATLANTICO@BENSAUDE.PT | WWW.BENSAUDE.PT

PORTO | +351 228 348 940 | INFO@THE.PT | WWW.THE.PT

CAMPO PEQUENO

HOTEL VILA GALÉ COIMBRA ****

LISBOA | +351 210 414 078 | EVENTOS@CAMPOPEQUENO.COM | WWW.CAMPOPEQUENO.COM

COIMBRA | +351 239 240 000 | COIMBRA@VILAGALE.PT | WWW.VILAGALE.PT

CENTRO DE CONGRESSOS DE LISBOA

LISBOA MARRIOTT HOTEL ****

LISBOA | +351 217 235 400 | LISBON@MARRIOTTHOTELS.COM | WWW.LISBONMARRIOTT.COM

LISBOA | +351 213 601 400 | LISBOACC@AIP.PT | WWW.LISBOACC.PT

CENTRO DE CONGRESSOS DO ARADE

MELIA BRAGA HOTEL & SPA *****

BRAGA | +351 253 144 000 | MELIA.BRAGA@MELIAPORTUGAL.COM | WWW.MELIABRAGA.COM

LAGOA | +351 282 498 577 | INFO@CENTROCONGRESSOSARADE.COM | WWW.CENTROCONGRESSOSARADE.COM

CENTRO DE CONGRESSOS DO ESTORIL

MELIÃ RIA HOTEL & SPA ****

ESTORIL | +351 214 647 570 | INFO@ESTORILCC.COM | WWW.ESTORILCC.COM

AVEIRO | +351 234 401 000 | MELIA.RIA@SOLMELIAPORTUGAL.COM | WWW.MELIARIA.COM

EUROPARQUE

MYRIAD BY SANA HOTELS *****

SANTA MARIA DA FEIRA | +351 256 370 200 | EVENTOS@EUROPARQUE.PT | WWW.EUROPARQUE.PT

LISBOA | +351 211 107 600 | INFO@MYRIAD.PT | WWW.MYRIAD.PT

EXPONOR - CENTRO DE CONGRESSOS

MONTEBELO HOTEL & SPA *****

VISEU | +351 232 420 000 | RESERVASMONTEBELO@VISABEIRATURISMO.COM | WWW.MONTEBELOVISEU.PT

MATOSINHOS | +351 229 981 425 | CONGRESSOS@EXPONOR.PT | WWW.EXPONOR.PT

FEIRA INTERNACIONAL DE LISBOA

PESTANA PALACE HOTEL *****

LISBOA | +351 218 921 500 | FIL@AIP.PT | WWW.FIL.PT

LISBOA | +351 213 615 600 | GUEST@PESTANA.COM | WWW.PESTANA.COM

SERRALVES

PORTO PALÁCIO CONGRESS HOTEL & SPA *****

PORTO | +351 226 086 600 | GERAL@PORTOPALACIOHOTEL.PT | WWW.HOTELPORTOPALACIO.COM

PORTO | + 351 226 156 571/28 | EVENTOS@SERRALVES.PT | WWW.SERRALVES.PT

OTHER SERVICES

POUSADA DO FREIXO

PORTO | +351 210 407 600 | GUEST@POUSADAS.PT | WWW.POUSADAS.PT

SHERATON PORTO HOTEL & SPA *****

LISBOA | +351 213 245 040 | F: +351 213 245 050 | LISBON@AIMGROUP.EU | WWW.AIMGROUP.EU/LISBON

VILA NOGUEIRA DE AZEITÃO | +351 212 189 393 | INFO@FORUMDIDEIAS.COM | WWW.FORUMDIDEIAS.COM

ALBUFEIRA | +351 289 104 300 | INFO.ALGARVE@EPIC.SANAHOTELS.COM | WWW.ALGARVE.EPIC.SANAHOTELS.COM

FUNCHAL | +351 291 721 406 | THEVINE@PORTUGAL‑LIVE.NET | WWW.PORTUGAL‑LIVE.NET/THEVINE

KIWISCREEN (TECHNOLOGY)

PORTO | +351 968 678 751 | INFO@KIWISCREEN.COM | WWW.KIWISCREEN.COM

PORTO | +351 220 404 000 | SALES.PORTO@SHERATONPORTO.COM | WWW.SHERATONPORTO.COM

ALUGOCLIMA (AIR CONDITIONING UNITS)

ALDEIA DE PAIO PIRES | +351 212 549 550 | INFO@ALUGOCLIMA.COM | WWW.ALUGOCLIMA.COM

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COMPANY AND SERVICES INDEX

DOURO AZUL (OUTDOOR, LEISURE AND CULTURAL)

VENUES

PORTO | +351 223 402 500 | RESERVAS@DOUROAZUL.COM | WWW.DOUROAZUL.PT

CENTRO DE CONVENÇÕES TALATONA

GRUPO BARRAQUEIRO (TRANSPORTS)

LISBOA | +351 217 511 900 | BARRAQUEIRO@BARRAQUEIRO.COM | WWW.BARRAQUEIRO.COM

LUANDA | +244 226 420 111 | INFO@CCTA.CO.AO | WWW.CCA.CO.AO

FEIRA INTERNACIONAL DE LUANDA

MINIFOTO (PHOTOGRAPHERS)

LUANDA | +244 926 405 970 | WWW.FIL-ANGOLA.CO.AO

LISBOA | +351 217 567 330 | MINIFOTO@NETCABO.PT | WWW.MINIFOTO‑ESTUDIO.COM

OTHER SERVICES

PMP PRODUÇÕES (EVENT ORGANISERS)

LISBOA | +351 218 619 375 | PMP@PORTUGALMAIL.COM | WWW.PMPEVENTOS.COM

LINESTANDS (STANDS)

LUANDA | +244 226 433 360 | ANA.ALMEIDA@LINESTANDS.COM | WWW.LINESTANDS.COM

TAP (AIRLINES)

LISBOA | +351 218 415 000 | RESERVAS@TAP.PT | WWW.TAP.PT

BRAZIL

TURAVENTUR (OUTDOOR, LEISURE AND CULTURAL)

ÉVORA | +351 266 743 134 | TURAVENTUR@TURAVENTUR.COM | WWW.TURAVENTUR.COM

AV SUPPLIERS

ANGOLA

CIA DA IMAGEM

RIO DE JANEIRO | +55(21)2228-6263 | MAIL@CIADAIMAGEM.COM.BR | WWW.CIADAIMAGEM.COM.BR

AV SUPPLIERS

EMBRASSOM

RIO DE JANEIRO | +55(21)2591-6918 | EMBRASSOM@EMBRASSOM.COM.BR | WWW.EMBRASSOM.COM.BR

GRUPO VB

LUANDA | +244 948 751 089 | WWW.GRUPO-VB.COM/AUDIO-VISUAIS

EXECUTIVE ONE

RIO DE JANEIRO | +55(21)2236-1005 | RIO@EXECUTIVEONE.COM | WWW.EXECUTIVEONE.COM

CATERING

HOFFMANN DO BRASIL

GUAPA CATERING

LUANDA | +244 222 332 533 | CATERING.GUAPA@GUAPACATERING.COM | WWW.GUAPACATERING.COM

CONVENTION BUREAUX / TOURISM OFFICES

SÃO PAULO | +55(11)3813-7000 | SAO@HOFFMANN.COM | WWW.HOFFMANN.COM

LÉON CHAUVIÈRE SERVIÇOS

RIO DE JANEIRO | +55(21)2452-2225 | AUDIOVISUAIS@LEONCHAUVIERE.COM | WWW.LEONCHAUVIERE.COM

MINISTÉRIO DA HOTELARIA E TURISMO DE ANGOLA

R1 SOLUÇÕES AUDIOVISUAIS

DESTINATION MANAGEMENT COMPANIES

UNIVERSAL LOCAÇÕES

LUANDA | +244 33 82 11 | WWW.MINHOTUR.GOV.AO

SÃO PAULO | +55(11)5585-2241 | COMERCIAL@R1SOLUTIONS.COM.BR | WWW.R1SOLUTIONS.COM.BR

SÃOPAULO|55(11)2495-0667|PAULA.MENDONCA@UNIVERSALLOCACOES.COM|WWW.UNIVERSALLOCACOES.COM

EXPRESSO VIAGENS

LUANDA | +244 222 33 17 19 | INFO@EXPRESSOVIAGENS.COM | HTTP://EXPRESSOVIAGENS.COM/PT

EVENT AGENCIES LUANDA | +244 226 433 360 | GERAL@EVENTOSARENA.CO.AO | WWW.EVENTOSARENA.CO.AO

HOTELS

AMIS GOURMET

RIO DE JANEIRO | +55(21)98440-2753 | CONTATO@AMISGOURMET.COM.BR | WWW. AMISGOURMET.COM.BR

CASABLANCA BUFFET

SÃO PAULO | +55(11)3990-7444 | EVENTOS@CASABLANCABISTRO.COM.BR | WWW.CASABLANCABISTRO.COM.BR

EPIC SANA LUANDA HOTEL

LUANDA | +244 222 642 600 | INFO.LUANDA@EPIC.SANAHOTELS.COM | WWW.LUANDAEPICSANAHOTELS.COM

NOAH BANQUETERIA

SÃO PAULO | +55(11)2179-3425 | EVENTOS@NOAH.COM.BR | WWW.NOAH.COM.BR

EXECUTIVE HOTEL SAMBA

LUANDA | +244 914 783 909 | GERAL@EXECUTIVEHOTELSAMBA.COM | WWW.EXECUTIVEHOTELSAMBA.COM

TOP GOURMET

RIO DE JANEIRO | +55(21)2441-9100 | SANDRA.ALVARENGA@GLBR.COM.BR | WWW.TOPGOURMETGL.COM.BR

HOTEL BAÍA LUANDA

LUANDA | +244 222 652 900 | BAIA@TDHOTELS.COM |

CONVENTION BUREAUX / TOURISM OFFICES

HOTEL DE CONVENÇÕES TALATONA

LUANDA | +244 226 424 300 | INFO@HOTELTALATONA.COM | WWW.TDHOTELS.COM/BAIA/PT

HOTEL PRESIDENTE

LUANDA | +244 222 311 717 | GERAL@HOTELPRESIDENTE.CO.AO | WWW.HOTELPRESIDENTELUANDA.COM

PROFESSIONAL CONGRESS ORGANISERS

BELO HORIZONTE CONVENTION & VISITORS BUREAU BELO HORIZONTE | +55(31)3261-2547 | WWW.SOUBH.COM.BR

BRASÍLIA CONVENTION & VISITORS BUREAU

BRASÍLIA | +55(61)3328-6878 | INFO@BRASILIACONVENTION.COM.BR | WWW.BRASILIACONVENTION.COM.BR

FORTALEZA CONVENTION & VISITORS BUREAU FORTALEZA | +55(85)3258-5888 | WWW.VISITECEARA.COM

LUANDA | +244 226 433 360 | GERAL@EVENTOSARENA.CO.AO | WWW.EVENTOSARENA.CO.AO

IIR ANGOLA

SÃO PAULO | +55(41)3029-0003 | SONIA@UPGRADEAUDIOVISUAL.COM.BR | WWW. UPGRADEAUDIOVISUAL.COM.BR

CATERING

EVENTOS ARENA

UPGRADE AUDIO VISUAL

NATAL CONVENTION & VISITORS BUREAU NATAL | +55(84)3219-2000 | WWW.NATALCVB.COM.BR

LUANDA | +244 917 000 194 | GERAL@IIRANGOLA.COM | WWW.IIRANGOLA.COM

WWW.EVENTPOINTINTERNATIONAL.COM

COMPANY AND SERVICES INDEX

PORTO ALEGRE CONVENTION & VISITORS BUREAU

GRAND HYATT SÃO PAULO *****

RECIFE CONVENTION & VISITORS BUREAU

HILTON BARRA RIO DE JANEIRO *****

RIO CONVENTION & VISITORS BUREAU

HILTON SÃO PAULO MORUMBI *****

SALVADORELITORALNORTEDABAHIACONVENTION&VISITORSBUREAU

HOTEL EMILIANO *****

SÃO PAULO CONVENTION & VISITORS BUREAU

HOTEL FASANO RIO DE JANEIRO *****

DESTINATION MANAGEMENT COMPANIES

HOTEL FASANO SÃO PAULO *****

PORTO ALEGRE | +55(51)3018-7373 | RELACIONAMENTO@VISITEPORTOALEGRE.COM | WWW.VISITEPORTOALEGRE.COM

RECIFE | +55(81)3328-8302 | WWW.RECIFECVB.COM.BR

RIO DE JANEIRO | +55(21)3348-1000 | WWW.HILTONHOTELS.COM

RIO DE JANEIRO | +55(21)2266-9750 | RCVB@RCVB.COM.BR | WWW.RCVB.COM.BR

SÃO PAULO | +55(11)2845-0000 | WWW.HILTONHOTELS.COM

SALVADORDABAHIA|+55(71)3311-4444|CONTATO@SALVADORCONVENTION.COM.BR|WWW.SALVADORCONVENTION.COM.BR

SÃO PAULO | +55(11)3736-0600 | CONTATO@VISITESAOPAULO.COM | WWW.VISITESAOPAULO.COM

SÃO PAULO | 55(11)3069-4369 | WWW.EMILIANO.COM.BR

RIO DE JANEIRO | +55(21)3202-4000 | RIO@FASANO.COM.BR | WWW. FASANO.COM.BR

SÃO PAULO | +55(11)3896-4000 | SP@FASANO.COM.BR | WWW.FASANO.COM.BR

ABREU DMC BRASIL

SÃO PAULO | +55(11)3702-1850 | DMC.SAOPAULO@ABREUTUR.COM.BR | WWW.ABREUDMC.COM

AMTOURS DMC

L'HOTEL PORTO BAY SÃO PAULO *****

SÃO PAULO | +55(21)2546-8000 | RESERVAS@PORTOBAY.COM.BR | WWW.PORTOBAY.COM

MELIÁ PAULISTA *****

SÃO PAULO | +55(11)3675-4203 | EVENTOS@AMTOURS.COM.BR | WWW.AMTOURS.TUR.BR

SÃO PAULO | +55(11)2184-1600 | RESERVAS.PAULISTA@MELIAHOTELS.COM.BR | WWW. MELIA.COM

ESA EVENTOS E VIAGENS

RIO DE JANEIRO | +55(21)3736-7270 | CARLOS.MOUTINHO@ESAWORLD.COM | WWW.EXCLUSIVESOUTHAMERICA.COM

EVENTS BY TLC/CASE IMAGINE GROUP

RIO DE JANEIRO | +55(21)3624-0136 | BRAZIL@EVENTSBYTLC.COM | WWW.EVENTSBYTLC.COM

FLYTOUR AMERICAN EXPRESS

SÃO PAULO | +55(11)4082-7777 | SP.REPUBLICA@FLYTOUR.COM.BR | WWW.FLYTOUR.COM.BR/SPREPUBLICA

MCI RIO DE JANEIRO OFFICE

RIO DE JANEIRO | +55(21)2286-2846 | RIODEJANEIRO@MCI-GROUP.COM | WWW.MCI-GROUP.COM/BRAZIL

SÃOPAULO|+55(11)2838-1234|RESERVATIONS.GHSAOPAULO@HYATT.COM|WWW.SAOPAULO.GRAND.HYATT.COM

OVATION DMC

SÃO PAULO | +55(11)3056-6000 | ANA.COELHO@OVATIONDMC.COM | WWW.OVATIONDMC.COM

TERRAMAR

SÃO PAULO | +55(11)2615-9665 | CONTATO@TERRAMAR.TUR.BR | WWW.TERRAMARNEWS.COM.BR

EVENT AGENCIES

MIRAMAR HOTEL BY WINDSOR *****

RIO DE JANEIRO | +55(21)2195-6200 | CENTRALDERESERVAS@WINDSORHOTEIS.COM.BR | WWW. WINDSORHOTEIS.COM.BR

NOVOTEL RIO DE JANEIRO SANTOS DUMONT ****

RIO DE JANEIRO | +55(21)3506-8500 | H6522-RE@ACCOR.COM.BR | WWW.NOVOTEL.COM

PORTO BAY RIO INTERNACIONAL ****

RIO DE JANEIRO | +55(21)2546-8000 | RESERVAS@PORTOBAY.COM.BR | WWW.PORTOBAY.COM

TIVOLI SÃO PAULO - MOFARREJ *****

SÃO PAULO | +55(11)3146-5900 | EXPERIENCETEAM.HTSP@TIVOLIHOTELS.COM | WWW. TIVOLIHOTELS.COM

TRYP SÃO PAULO PAULISTA HOTEL ****

SÃO PAULO | +55(11)3123-6200 | PAULISTA@TRYPHOTELS.COM.BR | WWW.MELIA.COM

VILA GALÉ RIO DE JANEIRO ****

RIO DE JANEIRO | +55(21)2460-4500 | RIO.RESERVAS@VILAGALE.COM | WWW. VILAGALE.COM

PROFESSIONAL CONGRESS ORGANISERS

EMSJ EVENTOS

CCM WORLDWIDE - MEDICAL CONGRESSES

RIO DE JANEIRO | +55(21)3563-1585 | ELEONORA@22MKT.COM.BR | WWW.22MKT.COM.BR

SÃO PAULO | +55(11)3061-1495 | KAROLINE@CCMEW.COM | WWW.CCMEVENTOS.COM.BR

FAGGA EVENTOS

GAP CONGRESSOS

SÃO PAULO | +55(11)5067-1760 | FAGGASP@FAGGA.COM.BR | WWW.FAGGA.COM.BR

RIO DE JANEIRO | +55(21)2215-4476 | CONTATO@GAPCONGRESSOS.COM.BR | WWW.GAPCONGRESSOS.COM.BR

MCI BRASIL

SÃO PAULO | +55(11)3056-6000 | SAOPAULO@MCI-GROUP.COM | WWW.MCI-GROUP.COM/BRAZIL

MCM GROUP

KONGRESS EVENTOS

SÃO PAULO | +55(11)2737-2313 | CONTATO@KONGRESS.COM.BR | WWW.KONGRESS.COM.BR

MÉTODO EVENTOS

SÃO PAULO | +55(11)3663-3906 | MCM@MCM.BR.COM | WWW.MCM.BR.COM

RIODEJANEIRO|+55(21)2548-5141|METODOEVENTOSRIO@METODOEVENTOSRIO.COM.BR|WWW.METODORIO.COM.BR

MIND RIO MEETING EXPERIENCES

RIO DE JANEIRO | +55(21)2148-2220 | ATENDIMENTO@MINDRIO.COM | WWW.MINDRIO.COM

VENUES

TEAM BRASIL

ANHEMBI

HOTELS

SÃO PAULO CENTER

RIO DE JANEIRO | +55(21)3385-0000 | MNUNES@TEAMBR.TOURVESTDM.COM | WWW.TOURVESTDM.COM

SÃO PAULO | +55(11)2226-0400 | ATENDIMENTOCLIENTES@SPTURIS.COM | WWW.ANHEMBI.COM.BR

SÃO PAULO | +55(11)2142-3600 | EVENTOS@SAOPAULOCENTER.COM.BR | WWW.SAOPAULOCENTER.COM.BR

AMERICAS COPACABANA HOTEL ****

RIODEJANEIRO|+55(21)3445-9666|RESERVAS@AMERICASCOPACABANAHOTEL.COM.BR|WWW.AMERICASHOTEIS.COM.BR

BELMOND COPACABANA PALACE *****

RIO DE JANEIRO | +55(21)2548-7070 | RESERVATIONS.BRAZIL@BELMOND.COM | WWW.BELMOND.COM

CASA BOSSA

SÃO PAULO | +55(11)3707-4787 | CONTATO@CASABOSSA.COM.BR | WWW.CASABOSSA.COM.BR

CASA DAS CALDEIRAS EVENTOS

SÃO PAULO | +55(11)3873-6696 | CASADASCALDEIRAS@CASADASCALDEIRAS.COM.BR | WWW.CASADASCALDEIRAS.COM.BR

GRAN ESTANPLAZA BERRINI *****

SÃO PAULO | +55(11)2162-3500 | RESERVAS@ESTANPLAZA.COM.BR | WWW.ESTANPLAZA.COM.BR

WWW.EVENTPOINTINTERNATIONAL.COM

COMPANY AND SERVICES INDEX

TAM LINHAS AÉREAS (AIRLINES)

CENTRO DE CONVENÇÕES FREI CANECA

SÃOPAULO|+55(11)3472-2020|FREICONV@FREICANECASHOPPING.COM.BR|WWW.CONVENCOESFREICANECA.COM.BR

RIO DE JANEIRO | +55(21)3212-9300 | COMERCIAL.RIO@TAM.COM.BR | WWW.TAM.COM.BR

CAPE VERDE

CENTRO DE CONVENÇÕES SULAMÉRICA

RIO DE JANEIRO | +55(21)3293-6700 | COMERCIAL@CCSULAMERICA.COM.BR | WWW.CCSULAMERICA.COM.BR

ESPAÇO IMMENSITÀ

SÃO PAULO | +55(11)5070-9000 | EVENTOS.A3@IMMENSITA.COM.BR | WWW.IMMENSITA.COM.BR

ESTÂNCIA ALTO DA SERRA

AV SUPPLIERS ARTEMEDIA ZWELA

PRAIA | +238 261 76 43 | HTTPS://WWW.FACEBOOK.COM/ARTEMEDIA.GRUPOZWELA

SÃO PAULO | +55(11)4101-5000 | ESTANCIA@ESTANCIAALTODASERRA.COM.BR | WWW.ESTANCIAALTODASERRA.COM.BR

CONVENTION BUREAUX / TOURISM OFFICES

EXPO CENTER NORTE

MINISTÉRIO DO TURISMO DE CABO VERDE

FORTE DE COPACABANA

DESTINATION MANAGEMENT COMPANIES

SÃO PAULO | +55(11)2424-5959 | EVENTOS@EXPOCENTERNORTE.COM.BR | WWW.EXPOCENTERNORTE.COM.BR

RIODEJANEIRO|+55(21)3201-3995|COMANDANTE@FORTEDECOPACABANA.COM|WWW.FORTEDECOPACABANA.COM

PRAIA | +238 260 48 00 | WWW.MTIE.GOV.CV

ISI DMC

MARACANÃ

INCOMING@ISIDMC-CABOVERDE.COM | WWW.ISIDMC-CABOVERDE.COM

RIO DE JANEIRO | +55(21)3616-2660 | EVENTOS@MARACANA.COM | WWW.MARACANA.COM

MORABITUR

PÃO DE AÇÚCAR

RIO DE JANEIRO | +55(21)2546-8400 | BONDINHO@BONDINHO.COM.BR | WWW.BONDINHO.COM.BR

ILHA DO SOL | +002 382 412 672 | MORABITUR@MORABITUR.COM | WWW.MORABITUR.COM

EVENT AGENCIES

RIO SCENARIUM

RIO DE JANEIRO | +55(21)3147-9000 | EVENTOS@RIOSCENARIUM.COM.BR | WWW.RIOSCENARIUM.COM.BR

ARTEMEDIA ZWELA

PRAIA | +238 261 76 43 | HTTPS://WWW.FACEBOOK.COM/ARTEMEDIA.GRUPOZWELA

RIOCENTRO EXHIBITION & CONVENTION CENTER

RIO DE JANEIRO | +55(21)3035-9100 | COMERCIAL.RIOCENTRO@GLBR.COM.BR | WWW. RIOCENTRO.COM.BR

SÃO PAULO EXPO EXHIBITION & CONVENTION CENTER SÃO PAULO | +55(11)5067-1717 | WWW.SAOPAULOEXPO.COM.BR

HOTELS HOTEL OÁSIS PRAIA MAR

SANTIAGO | +238 260 84 40 | PRAIAMAR@OASISATLANTICO.COM | WWW.OASISATLANTICO.COM

TRANSAMÉRICA EXPO CENTER

SÃO PAULO | +55(11)5643-3000 | FALEEXPO@TRANSAMERICA.COM.BR | WWW.TRANSAMERICAEXPO.COM.BR

VILLA RISO

MELIÃ TORTUGA BEACH

SAL | +238 242 90 00 | MELIA.TORTUGA@MELIA.COM | WWW.MELIA.COM

PESTANA TROPICO

RIO DE JANEIRO | +55(21)3322-1444 | INFO@VILLARISO.COM.BR | WWW.VILLARISO.COM.BR

PRAIA | +238 261 42 00 | RESERVAS.TROPICO@PESTANA.COM | WWW.PESTANA.COM/PT/HOTEL/PESTANA-TROPICO

VILLAGEHALL – CENTRO DE EVENTOS

RIODEJANEIRO|+55(21)3252-2900|GALGRANTI@SHOPPINGVILLAGEMALL.COM.BR|WWW.SHOPPINGVILLAGEMALL.COM.BR/#VILLAGEHALL

WTC EVENTS CENTER

VENUES

SÃO PAULO | + 55(11)3055-8888 | EVENTOS@WTCEVENTSCENTER.COM.BR | WWW.WTCEVENTSCENTER.COM.BR

FEIRA INTERNACIONAL DE CABO VERDE

OTHER SERVICES

EAST TIMOR

AVIANCA BRASIL (AIRLINES)

CATERING

RIO DE JANEIRO | +55(11)3893-8230 | VALCI.SOUZA@AVIANCA.COM | WWW.AVIANCA.COM

MINDELO | +238 232 18 22 | INFO@FIC.CV | WWW.FIC.CV

HOTEL TIMOR

AZUL LINHAS AÉREAS (AIRLINES)

DILI | +670 332 4502 | HOTELTIMOR@FORIENTE.MINIHUB.ORG | WWW.TIMORTUR.COM

SÃO PAULO | +55(11)4134-9595 | COMERCIAL@VOEAZUL.COM.BR | WWW.VOEAZUL.COM.BR

HOTELS

BOTAFOGO PRAIA SHOPPING (SHOPPING CENTERS)

RIODEJANEIRO|+55(21)3171-9880|MARKETING-BPS@BOTAFOGOPRAIA.COM.BR|WWW.BOTAFOGOPRAIASHOPPING.COM.BR

HOTEL DISCOVERY INN

DILI | +670 331 1111 | INFO@DISCOVERYINNTIMORLESTE.COM | WWW.DISCOVERYINNTIMORLESTE.COM

CIDADE JARDIM SHOPPING (SHOPPING CENTERS)

SÃO PAULO | +55(11)3552-3560 | SAC@CIDADEJARDIMSHOPPING.COM.BR | WWW.SHOPPINGCIDADEJARDIM.COM

HOTEL TIMOR

DILI | +670 332 4502 | HOTELTIMOR@FORIENTE.MINIHUB.ORG | WWW.TIMORTUR.COM

GOL - LINHAS AÉREAS INTELIGENTES (AIRLINES)

SÃO PAULO | +1 855-862-9190 | FALECONOSCO@GOLNAWEB.COM.BR | WWW.VOEGOL.COM.BR

MORUMBI SHOPPING (SHOPPING CENTERS)

GUINEA BISSAU

SÃO PAULO | +55(11)5189-4836 | SAC@MORUMBISHOPPING.COM.BR | WWW.MORUMBISHOPPING.COM.BR

HOTELS

RIO SUL SHOPPING CENTER (SHOPPING CENTERS)

HOTEL ANCAR

RIO DE JANEIRO | +55(21)3527-7200 | MARKETING.RIOSUL@RIOSUL.COM.BR | WWW.RIOSUL.COM.BR

BISSAU | +002 453 207 633 | INFO@HOTELANCAR.COM | WWW.HOTELANCAR.COM

SHOPPING LEBLON (SHOPPING CENTERS)

RIO DE JANEIRO | +55(21)3138-8000 | MARKETING@SHOPPINGLEBLON.COM.BR | WWW.SHOPPINGLEBLON.COM.BR

WWW.EVENTPOINTINTERNATIONAL.COM

COMPANY AND SERVICES INDEX

VENUES

CONVENTION BUREAUX / TOURISM OFFICES

CENTRO CULTURAL FRANCO-BISSAU-GUINEENSE

TURISMO DE MOÇAMBIQUE

MACAU

DESTINATION MANAGEMENT COMPANIES

AV SUPPLIERS

DANA TOURS

BISSAU

MAPUTO | +258 213 073 20 | INFO@INATUR.ORG.MZ | HTTP://VISITMOZAMBIQUE.NET/PT

MAPUTO | +258 214 974 83 | WWW.DANATOURS.NET

GL EVENTS

MOZ SENSATIONS

MACAU | +853 282 651 22 | INFO@GL-EVENTS.COM.HK | WWW.GL-EVENTS.COM.HK

MAPUTO | +258 840 578 112 | CONTACT@MOZSENSATIONS.COM | WWW.MOZSENSATIONS.COM

CONVENTION BUREAUX / TOURISM OFFICES TURISMO DE MACAU

MACAU | +853 283 155 66 | MGTO@MACAUTOURISM.GOV.MO | WWW.MACAUTOURISM.GOV.MO

DESTINATION MANAGEMENT COMPANIES

MULTIPLA EVENTOS

MAPUTO | +258 213 271 91 | INFO@MULTIPLAEVENTOS.COM | WWW.MULTIPLAEVENTOS.COM

HOTELS

ESTORIL TOURS TRAVEL AGENCY

HOTEL AVENIDA

MACAU | +853 287 103 60 | ESTORIL@MACAU.CTM.NET | WWW.ESTORIL.COM.MO

MAPUTO | +258 214 844 48 | BOOKINGS.AVENIDA@TDHOTELS.COM | WWW.TDHOTELS.COM

OVATION – HONG KONG - MACAU

PRESTIGE HOTEL

HONG KONG | +852 291 179 00 | WWW.OVATIONDMC.COM

MAPUTO | +258 213 589 00 | PRESTIGE.RESERVAS@AFRINHOTELS.CO.MZ | WWW.AFRIN-HOTELS.COM

HOTELS

POLANA SERENA HOTEL

MAPUTO | +258 212 417 00 | RESERVATIONS@SERENA.CO.MZ | WWW.SERENAHOTELS.COM

BANYAN TREE MACAU

MACAU | +853 888 368 88 | MACAU@BANYANTREE.COM | WWW.BANYANTREE.COM

RADISSON BLU HOTEL

MAPUTO | +258 212 424 00 | INFO.MAPUTO@RADISSONBLU.COM | WWW.RADISSONBLU.COM

CONRAD MACAO

MACAU | +853 288 290 00 | CONRAD_MACAO@CONRADHOTELS.COM | WWW.CONRADHOTELS.COM

EVENT AGENCIES

VIP EXECUTIVE TETE

TETE | +258 252 223 60 | HOTELTETE@VIPHOTELS.COM | WWW.VIPHOTELS.COM

SHERATON MACAO

MACAU | +853 288 020 00 | WWW.SHERATONMACAO.COM

VENUES

VENETIAN MACAU

CENTRO INTERNACIONAL DE CONFERÊNCIAS JOAQUIM CHISSANO

MACAU | +853 288 288 77 | INQUIRIES@VENETIAN.COM.MO | WWW.VENETIANMACAO.COM

MAPUTO | +258 214 263 95 | WWW.CICJC.GOV.MZ

PROFESSIONAL CONGRESS ORGANISERS

OTHER SERVICES

DOC DMC

MOVEX (STANDS)

MACAU | +853 287 235 10 | MAIL@DOC-DMC-MACAU.COM | WWW.DOC-DMC-MACAU.COM

MATOLA | +258 843 810 860 | MOCAMBIQUE@MOVEX.PT | WWW.MOVEX.PT

MCI

MACAU | +853 287 280 43 | MACAU@MCI-GROUP.COM | WWW.MCI-GROUP.COM

S. TOMÉ E PRINCÍPE

VENUES

CATERING

MACAU TOWER

GUAPA CATERING

CENTRO DE CIÊNCIA DE MACAU

CONVENTION BUREAUX / TOURISM OFFICES

MACAU | +853 289 333 39 | WWW.MACAUTOWER.COM.MO

LUANDA | +244 222 332 533 | CATERING.GUAPA@GUAPACATERING.COM | WWW.GUAPACATERING.COM

MACAU | +853 288 808 22 | INFO@MSC.ORG.MO | WWW.MSC.ORG.MO

TURISMO DE S. TOMÉ E PRINCIPE

MOZAMBIQUE

S. TOMÉ | +239 222 20 20 | DTURISMOSTP@HOTMAL.COM | WWW.STPTOURISM.ST

AV SUPPLIERS

HOTELS

THE AUDIOVISUAL COMPANY

HOTEL PRAIA

CATERING

PESTANA EQUADOR ILHÉU DAS ROLAS

MAPUTO | +258 848 246 015 | WWW.TAC.SYSTEMS

GIRASSOL CATERING

SÃO TOMÉ | +239 222 62 35 | EVENTOS@HOTEL-PRAIA.COM | WWW.HOTEL-PRAIA.COM

CAUÉ SUL | +239 226 11 96 | PESTANA.EQUADOR@PESTANA.COM | WWW.PESTANA.COM

MAPUTO | +258 2214 831 00 | GIRASSOLINDYHOTEL@VISABEIRA.CO.MZ | WWW.GIRASSOLHOTEIS.CO.MZ

PESTANA SÃO TOMÉ

SÃO TOMÉ | +239 224 45 00 | RESERVAS.STOME@PESTANA.COM | WWW.PESTANA.COM