Bringing Joy to Your Shopping Experience

By: Jennifer Peterson From the very moment that I met Wendy I knew that she was a person who genuinely loves her job. She has a delightful spirit that speaks clearly that her goal is to please her customers and she passes that infectious energy on to her employees who work for her in the Customer Service Department. She has over 25 years’ experience as a Customer Service Retail Manager and started her career with Ever’man just over a year ago. When I asked Wendy to describe what she loves about her job, she stated, “I love Customer Service so I can interact and build relationships with our “Guests” (as she calls them). I want our Customers to feel Welcomed when they come in to shop. I have had guests tell us we are their safe shopping space.” I asked Wendy several questions and here is our interview:

INTERVIEW WITH WENDY GREEN CUSTOMER SERVICE MANAGER AT NINE MILE

What makes the products at Ever’man stand out from regular grocery stores?

We provide Non-GMO, no artificial flavors, colorings or preservatives in the products we sell. We carry the largest selection of organic produce in the Pensacola area and aim to provide as much local produce as we can. We provide a wide range of products in our Wellness Department for those seeking a healthy lifestyle.

What are some of the favorite items you see Customers purchasing at Ever’man?

We screen ingredients on all items for our customers. They love our Produce and specialty breads we offer. We provide a wide range of Gluten Free, Keto, Paleo and Vegan options for Customers and they love and appreciate that about Ever’man.

Do you provide any other services in your department?

Yes, Membership Services are a large focal point in our department. We share with Customers the benefits of why they would want to be a Member and how to become a part of the Ever’man Family.

What would you like to see happen with the grocery industry in the future?

A continued focus on Healthy Food Options and Lifestyle options.

Why should people choose to shop at Ever’man and come see you?

We provide a friendly and relaxing shopping Experience. Shopping here, you can become a part of the Cooperative Family Community. We are more than just a Grocery store, Ever’man is an Experience.

If a customer were coming in for the first time to Ever’man, what would you want them to know?

I would want them to know that Ever’man promotes Healthy Living. And that becoming a Member, they get to be a part of seeing Ever’man continue that mission. I would also want them to know about our different SALE signs to look for throughout the store. Eating healthy does not have to be expensive, see page 28 to learn more about our deals.

It was a pleasure learning from Wendy about the Customer Service Department at Ever’man and seeing her passion for what she does. From the moment you walk through the door until you check out and walk back out the door to go home, the Customer Service Department is there to greet you, answer questions for you and say thank you for shopping Ever’man before you leave. Wendy hopes you will come by and say hi and share some of your own amazing experiences with her and her staff about Ever’man. And if you haven’t had a chance to come in to the 9 Mile store yet, she hopes that you would come by and check it out. Be sure you give yourself plenty of time to peruse the isles. Because Ever’man is “More than a Store, It’s an Experience…