Policies information All policies can be found on our website at evolvehousing.com.au/vic/renters-information
Evolve Housing creates policies to provide a framework to ensure we work to our values and provide clear guidelines when making major decisions. They also provide clarity for residents on how we work together in specific areas of housing management and services. Planned and Responsive Maintenance This policy explains how Evolve Housing will provide repairs and maintenance services to its renters.. Transfer policy This policy explains the criteria Evolve Housing will apply when a social housing tenant applies for a transfer to another property due to a change in their circumstances or when Evolve Housing needs to relocate a tenant for management purposes. Antisocial behaviour management This policy outlines how Evolve Housing responds to antisocial behaviour affecting properties under our management. Complaints This policy outlines Evolve Housing’s approach to complaints management and ensures a consistent, systematic methodology to managing and monitoring complaints received. It further serves to highlight the importance of complaints management to our organisation.
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