Exin-ITIL ITILFND ITIL Foundation (syllabus 2011)
Enjoy your success in Exin Certification Exams with our ITILFND - ITIL Foundation (syllabus 2011) Exam Dumps!!! ITILFND Dumps Questions Answers with ITILFND - ITIL Foundation (syllabus 2011) Practice Test software is a success leading way towards your Exin ITILFND Exam. All the ITILFND Questions Answers are tested and approved by professional experts to assure 100% success in Exin-ITIL exam.
https://www.examcollection.us/ITILFND-vce.html
Don’t take any stress for the preparation of ITILFND Exam because we will provide you real Exam questions answers, Examcollection provide you some demo question answer of ITILFND VCE.
https://www.examcollection.us/ITILFND-vce.html
QUESTION 1, A process owner has been identified with an “I” in a RACI matrix. Which one of the following would be expected of them? A. Be accountable for the outcome of an activity B. Perform an activity C. Be kept up-to-date on the progress of an activity D. Manage an activity
Answer: C
https://www.examcollection.us/ITILFND-vce.html
QUESTION 2, Which of the following are the MAIN objectives of incident management? 1. To automatically detect service-affecting events 2. To restore normal service operation as quickly as possible 3. To minimize adverse impacts on business operations
A. 1 and 2 only B. 2 and 3 only C. 1 and 3 only D. All of the above Answer: B
https://www.examcollection.us/ITILFND-vce.html
QUESTION 3, What are customers of IT services who work in the same organization as the service provider known as? A. Strategic customers B. External customers
C. Valued customers D. Internal customers Answer: D
https://www.examcollection.us/ITILFND-vce.html
QUESTION 4, Which two elements of financial management for IT services are mandatory? A. Budgeting and charging B. Accounting and charging
C. Budgeting and accounting D. Costing and charging Answer: C
https://www.examcollection.us/ITILFND-vce.html
QUESTION 5, Which process is responsible for the availability, confidentiality and integrity of data? A. Service catalogue management B. Service asset and configuration management
C. Change management D. Information security management Answer: D
https://www.examcollection.us/ITILFND-vce.html
QUESTION 6, Which of the following should be considered when designing measurement systems, methods and metrics? 1. The services 2. The architectures 3. The configuration items 4. The processes A. 1, 2 and 3 only B. 1, 3 and 4 only C. 2, 3 and 4 only
D. All of the above Answer: D
https://www.examcollection.us/ITILFND-vce.html
QUESTION 7, What are customers of an IT service provider who purchase services in terms of a legally binding contract known as? A. Strategic customers B. External customers C. Valued customers D. Internal customers
Answer: B
https://www.examcollection.us/ITILFND-vce.html
QUESTION 8, Which of the following is an enabler of best practice? A. Standards B. Technology
C. Academic research D. Internal experience Answer: B
https://www.examcollection.us/ITILFND-vce.html
QUESTION 9, Which of the following are valid parts of the service portfolio? 1. Service pipeline 2. Service knowledge management system (SKMS) 3. Service catalogue
A. 1 and 2 only B. 3 only C. 1 and 3 only D. All of the above Answer: C
https://www.examcollection.us/ITILFND-vce.html
QUESTION 10, What are the three service provider business models? A. Internal service provider, outsourced 3rd party and off-shore party
B. Internal service operations provider, external service operations provider, shared service unit C. Internal service provider, external service provider, outsourced 3rd party D. Internal service provider, external service provider, shared service unit Answer: D
https://www.examcollection.us/ITILFND-vce.html
User Interactive Exams Software
Offering Effective PDF Tests Training to Individuals and Companies
100% Money Back Guarantee on All Dumps
Special Student Discount Available
Get Free Live Updates Exams Software
Printable and Searchable PDF Braindumps
https://www.examcollection.us/ITILFND-vce.html
Real Exam Environment Like Actual Tests
https://www.examcollection.us/ITILFND-vce.html
Good luck Examcollection provides you guaranteed success in ITILFND exam as we have latest ITILFND exam dumps. Click Here following link to download ITILFND VCE.
https://www.examcollection.us/ITILFND-vce.html