Age UK Buckinghamshire by Excell Media

Buckinghamshire

Guide to services Working with and for older people in Buckinghamshire

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Introduction .............................................................................................................................................................................................................................................................. .................. .................................................................................................................................................................................................................................................................................

Age UK Buckinghamshire is an independent Welcome to Age UK Buckinghamshire local charity that has been providing services and thank you for picking up our Guide for older people across the county for 70 to Services years. ............................................................................................................................

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We are a successful independent local charity working for all peopleof in our andUK We are one ofolder a network 166 county, local Age effectiveoperating and accountable in what we and do. As an charities around the country of the national charity, UK. organisation we Age make a real difference to the lives of older people and are responsive to Our theirservices needs. support local people to maintain their independence for as long as possible and to make more of dedicated later life. to ensuring the wellbeing We are and empowerment of older people in We have a range ofWe services are free to the Buckinghamshire. believethat in older service user, our Community Services, all of which people remaining independently in their own are either wholly or partially funded by a third homes safely and with dignity. To support you party and a range of services that we charge for, in doing so, we offer rangeservices. of services. our Independence at a Home This brochure will tell you all about the services Further information about our services is onwe the currently pages. offer, and how you can get in touch to following find out more. We are always researching our local to determine and any the of our If youarea would like to talkthe to need us about resourcesor to implement further valuable services, about volunteering or fundraising events, please call us on 01296 431911. services to improve later life. For further information on any of our services please call 01296 431911

Age UK Buckinghamshire 145 Meadowcroft Age UK Buckinghamshire AYLESBURY Bucks HP19 9HH 145 Meadowcroft AYLESBURY We are open – Friday 9am – 4pm Bucks HP19Monday 9HH We are431911 open Monday – Friday 9am – 4pm t 01296 f 01296 330783 t 01296 431911 e age@ageukbucks.org.uk f 01296 330783 e age@ageukbucks.org.uk Visit our website: www.ageukbucks.org.uk

www.ageukbucks.org.uk Visit our website: Registered Charity No. 1139423 Registered Company No. 7101195 Registered Charity No. 1139423 Registered Company No. 7101195

to Friday. .............................................................................................................................................................................................................................................................. ..................

Welfare Benefits

............................................................................................................................ Community Services

Are you claiming all your entitlements? We can Welfare Benefits Information & Advice help you find out. Contact us for a welfare Are you claiming the benefits you are entitled This service check. provides free, We impartial and visit benefit can you inallyour own to? We can help you find out. confidential information and advice on a wide range of issues affecting older people, their home to give advice and to fill in complicated Our trained volunteer advisors can visit you at families and carers. home to answer questions and help complete benefit on application your behalf. benefit forms. If we canâ&#x20AC;&#x2122;t helpapplication you ourselves, we can forms suggest other people and organisations who may be able Please contact us for a full welfare benefit check. to help. to speak to an adviser. Ring .............................................................................................................................................................................................................................................................. ..................

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We are open each weekday between 9am and 2pm. Call 01296 431911 and ask for Information & Advice.

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Community Services .............................................................................................................................................................................................................................................................. ..................

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yad doog a sedivorp ecivreS eraC yaD ehT llams owt ta elpoep elbarenluv redlo rof tuo .elaV yrubselyA ni sertnec desab ytinummoc wen ekam dna teem ot ytinutroppo na s’tI a htiw srehto fo ynapmoc eht yojne ,sdneirf yteirav a ni trap ekat dna hcnul dekooc ylhserf .seitivitca fo

a htiw tcatnoc gniniatniam fo snaem a si sihT gnileef era uoy nehw keew a ecno eciov yldneirf eht aiv si ecivres siht ot larrefeR .enola neeb sah tneilc a ecno rotanidro-oc gnidneirfeb ..ecivres gnidneirfeb ruo rof dessessa

neeb evah maet reetnulov erac yad ruO yratnuloV rof drawA s’neeuQ ehT dedrawa yad evitavonni edivorp eW .2102 ecivreS fo slevel htiw elpoep redlo rof seitinutroppo Phone A Friend sedivorp osla sihT .seitlucfifid htlaeh latnem ............................................................................................................................... fo doirep elbaulavni na htiw srerac ynam tipser rathat luger This is a telephone befriending .eservice

ynam htiw deviecer llew si tcatnoc raluger sihT ohw ,ffats ruo ot sknaht rieht gnisserpxe stneilc yad ot yad eht ot rae yldneirf a reffo ot elba era .elpoep redlo fo smelborp dna seirrow

provides a weekly phone call and listening ear for older people isolated. ni elbwho aliavare a elonely ra seitiand nutrfeel oppo yad ralugeR

no nodyalC elpeetS ta dna syadsruhT no gniW

Our friendly .d advisors egnarraring eb neach ac troweek psnarTfor.syaadchat seuT and can also listen to day to day worries and problems. This can be a lifeline to many people.

yromem htiw elpoep redlo elbane ot si mia ruO dna efil fo ytilauq rieht evorpmi ot tnemriapmi d na ecnedPlus nepedni rieht niatniam meht pleh ot Befriending gnol sa rof semoh nwo rieht ni gnivil eunitnoc ............................................................................................................................... ta stseretni lla rof retac ot yrt eW .elbissop sa The Befriending .seitivitcPlus a fo scheme egnar a raims effo dto na improve sbulc ruo clients’ quality of life and reduce their feelings of eloneliness. civres eht ssecca ot dna noitamrofni erom roF

.su llac esaelp

We provide regular home visits to have a chat as well as offering practical help, such as collecting !sekamtrips, yad a ecneoutings reffid a tand ahW prescriptions, shopping social getting to appointments. We can also help clients find out about and access other services which may be appropriate. We match trained volunteers with shared interests and experiences to older people who have limited social contact. This regular contact can make a real and positive difference to an older person’s life. ...............................................................................................................................

Memory Advice ...............................................................................................................................

If you, or someone you love, has dementia, or thinks they may have dementia, one of our trained advisors can visit you at home. You can discuss your fears and frustrations in complete confidence and we will help you to access the services you need.

Independence at Home .............................................................................................................................................................................................................................................................. ..................

Handyperson

Computer Training

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Our agents can help with most simple DIY jobs around the home to help you stay independent. Also, our painting and decorating agents can give fixed-price quotations for larger jobs.

We can provide lessons in your own home, tailormade to meet your individual needs, using your own computer or tablet.

Neat Feet ...............................................................................................................................

If you struggle to trim your toenails our fullytrained footcare agents can visit to assess your needs and provide a regular service to help you look after your feet. Home Hairdressing ...............................................................................................................................

If you find it difficult to get to the hairdresser, our mobile hairdressers can visit you at home, either on a regular basis or for that special occasion.

Domestic Cleaning ...............................................................................................................................

If you find it difficult to cope with housework we can provide cleaners as regularly as you need. Garden Maintenance ...............................................................................................................................

If you would like help cutting the grass or keeping the garden tidy, our garden maintenance service is ideal for you.

How you can help us .............................................................................................................................................................................................................................................................. ..................

Each year Age UK Buckinghamshire assists over 8000 local older people. To continue to do this we need your support both practically and financially. Volunteering ...............................................................................................................................

If you like to make a real difference by what you do, become a volunteer to help older people. People of all ages say it’s great fun and very rewarding. Whether you give an hour or two a month, or a day each week, you could help us deliver our vital services. We can put your skills to good use. You could help by being a befriending volunteer who spends an hour a week visiting a lonely, housebound older person. Or you could be trained to help older people claim the welfare benefits to which they are entitled, which could make the difference between them having a warm home this winter or staying in bed wrapped in blankets. Whether you are ready to use your existing skills or learn new ones ring us at: 01296 431911 or Email age@ageukbucks.org.uk Events ...............................................................................................................................

Your help in organising events will assist us to maintain and expand our services for local older people. If you have a few hours to spare we need your support, and it’s great fun! You could run your own event, support our events, or even be sponsored in aid of Age UK Bucks if you take up a walk, running or swimming challenge.

Donations ...............................................................................................................................

Any amount can be given at any time, whether it is a once off donation, taking out a standing order or direct debit, payroll giving, gifts in kind, or donations in memory of a loved one. And remember if you sign a gift aid form we can add on 25p from the Inland Revenue for every £1 you give without you having to do a thing more. Legacies ...............................................................................................................................

A gift in your Will helps us to be here, day after day. We make sure that no-one is forgotten or left to struggle on their own. We’re here to listen, support, advise and help people to feel independent and secure in their own homes. Leaving a gift in your Will is a way to ensure we can keep making life better for older people. Without your generosity, we may not always be able to be there.

Products and Services .............................................................................................................................................................................................................................................................. ..................

Age UK Products and Services ...............................................................................................................................

The Age UK Group offers a range of products and services tailor-made for people in later life. Please call 0800 032 6241 for a leaflet. Our Shop in Aylesbury ...............................................................................................................................

Please visit the Age UK Buckinghamshire shop at 36 High Street, Aylesbury. All purchases support our vital work and your kind donations of unwanted good quality clothes and bric-a-brac are always welcome. You can call the shop on 01296 489032

Personalised quality home care in Buckinghamshire • • • • •

Personal care and support Domestic help Companionship Medication assistance Habito live-in care

01296 641662

aylesbury@caremark.co.uk wycombe@caremark.co.uk www.caremark.co.uk/aylesbury-and-wycombe

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Are you on the Register of Electors? If not, you won’t be able to vote in any elections (and it may also affect your ability to get credit). You can apply for your name to be added at any time of the year so if you’re not registered, just go online at: www.gov.uk/register-to-vote Applying to register takes around 5 minutes and you will need your National Insurance number. Voting by post If you can’t get to a polling station, you can ask for a postal vote. It’s easy to do – just complete a simple application form. Ring or email us and we’ll post one out to you, or you can download one from our website. Voting by proxy In certain circumstances, you can appoint someone to vote at a polling station on your behalf. Please ring us for further information.

01442 828610 wendy-compagno@mollymaid.co.uk

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Telephone: 01494 421180 Email: elections@wycombe.gov.uk www.wycombe.gov.uk/voting

Connect 2 Flexicare are on hand to provide personalised care. We provide care when you need it, so that you can retain independence and remain in your own home. The demand for adult social care is undergoing significant change. Progress in medicine is enabling more children with life-threatening conditions to live into adulthood, a greater number of adults now survive major injuries or illnesses and growing numbers of older people living longer. In response, an increasingly specialist workforce is required to match the often complex, on-going needs. This calls for companies such as Connect 2 Flexicare to be responsive, flexible and fully qualified in the delivery of complex care. We take pride in delivering person-centred services to the most vulnerable in our community.

Connect 2 Flexicare strongly believes that care services should meet the full range of people’s practical, social and emotional needs. Connect 2 Flexicare can be there on a short term basis following discharge from hospital. We provide respite for relatives, overnight care, or put together a plan to address long term, complex care needs.

We arrange person-centred care. Connect 2 Flexicare strongly believes that care services should meet the full range of people’s practical, social and emotional needs, including maintaining friendships, socialising and pursuing interests. This means that support should be individually tailored to suit unique situations. We understand the importance of providing a reliable and well organised service. Our staff receive robust training in line with skills for care, with additional training provided based on specific client’s needs. Personal characteristics, such as good communication skills, time management and a desire to spend time with the individual are emphasised. In arranging person-centred services, we implement innovative approaches to assessment, flexible processes and the freedom to make changes to support arrangements. Connect 2 Flexicare uses two key electronic monitoring systems to manage staff attendance and daily care records. Families can access this information including photos of carers before they visit. This information is generated real-time and allows families to have peace of mind knowing that someone is on hand to provide all the support needed by their loved on.

Our team is friendly, flexible and approachable. If you would like to discuss your specific care requirements, please don’t hesitate to call us.

Telephone 01296 296287 • Mobile: 07375060139

BEYOND CARE There is no place like home. Most families seek a helping hand at home in times of difficulties. That helping hand is Connect 2 Flexicare. We deliver a wide range of high quality and reliable services as indicated below: • • • • • • • • • • •

24/7 Live in care & support 1:1 care in various settings Outreach support Accessing the community activities Sitting service Waking night Complex care Support for people with behaviours that challenge General housekeeping tasks Respite at home Tailor-made support services

Telephone: 01296 296287 Mobile: 07375060139 Email: referrals@connect2flexicare.net www.connect2flexicare.com Porters Lodge Old County Offices, Walton Street, Aylesbury, Buckinghamshire HP20 1UX

Owl Guardian Services Ltd

Taking vulnerable people under our wing

Owl Guardian Services Ltd provides professional support in safeguarding and financial management for vulnerable adults. We offer a unique service, assisting our clients in everything from protecting finances and property management to help with the practicalities of moving into residential or nursing homes. Aside from our core expertise we also have a team of specialists that offer deep cleans to property, property maintenance, de-cluttering of property and disability aids. We provide an affordable alternative. Our fees will always be given up front and without any hidden extras.

If you are worried about someone or would like some advice, please call 01296 3300054 or contact us on info@owlguardianservicesltd.co.uk

WOODLANDS PARK CARE CENTRE GREAT MISSENDEN, BUCKS

24-hour residential care for persons aged 45 years and over. We are experts in Dementia, Respite, and Postoperative care. Award winning Woodlands Park is remarkable for its charm, elegance, and character, but above all its distinct feeling of a real home-from-home. It is located just outside the quiet village of Great Missenden and nestled in the beautiful Buckinghamshire countryside. En-Suite bedrooms – Exquisite Grounds & Gardens Daily Activities & Entertainment – Highly Trained Staff/GP Visits High-Quality Catering – Crisis Intervention/Emergency Admission Non Planned Assessments – Excellent Parking

WOODLANDS PARK CARE CENTRE Aylesbury Road, Great Missenden, Buckinghamshire HP16 9LS Call 08444 725 136 or email woodlandspark@foresthc.com www.foresthc.com Calls charged at a maximum of 4p per minute from UK land lines. Mobile charges vary.

The perfect time to make a funeral plan is today

Surman & Horwood Funeral Services Ltd

By planning your funeral now, you can protect yourself against rising costs and gain peace of mind knowing that everything is taken care of. A funeral plan means that your loved ones will never have to worry about the cost and practical arrangements for your funeral. Contact us for more information:

The Green Crowell, Nr Chinnor, Oxfordshire, OX39 4RR • 01844 351323 25 High Street, Princes Risborough, Buckinghamshire, HP27 OAE • 01844 274842 7 Buttermarket, Thame, Oxfordshire, OX9 3EW • 01844 217892 Email: surmanandhorwood@btconnect.com www.surmanandhorwood.com

An Independent Family Run Business

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www.gerald-simonds.co.uk Email: webenquiry@gerald-simonds.co.uk 9 March Place, Gatehouse Way, Aylesbury, Buckinghamshire HP19 8UA

Notes & Information .............................................................................................................................. ................................................................................................................................ ...................

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This brochure was produced by Excell Media The Barn at Westwinds, Bank Lane, Warton, Preston PR4 1AT Telephone: 08450 707040 â&#x20AC;˘ Email: admin@excell-media.co.uk www.excell-media.co.uk

Age UK Buckinghamshire 145 Meadowcroft AYLESBURY Bucks HP19 9HH t 01296 431911 e age@ageukbucks.org.uk www.ageuk.org.uk/buckinghamshire/ Visit on facebook

Although we would like to thank all of the Advertisers within this folder for their support, neither Age UK Buckinghamshire or Excell Media Ltd can be held responsible for any errors or omissions. A note on advertising: We offer businesses the chance to reach potential customers via this publication. It is Age UK Buckinghamshireâ&#x20AC;&#x2122;s intention to clearly indicate that an advertisement is being displayed and no endorsement or approval by Age UK Buckinghamshire of any product, service or supplier should be implied. Age UK Buckinghamshire is grateful to its advertisers, as the advertising in this publication helps meet one of our key objectives of reducing costs by attracting external funding. Age UK Buckinghamshire registered Company Number 7101195 registered Charity number 1139423.