New Forest
GUIDE TO SERVICES
REGISTERED CHARITY NO: 1076585 REGISTERED IN ENGLAND AS A COMPANY LIMITED BY GUARANTEE COMPANY NO: 03705361
Ferndown - Call 01202 897770
New Milton - Call 01425 614600
I am Amanda Kinsella, Registered Manager. I have worked for Agincare for 1 Year and I have an NVQ Level 4 in Health & Social Care. The office team consists of Dee Sheppard (Deputy Manager) who has over 7 years experience, Katrina Hill (Assessor) who has over 11 years experience.
My name is Jeanette Manning and I am proud to be the Registered Manager of our New Milton office. My background is mainly in care as a manager and trainer and I have worked at Agincare for nearly a year, mainly in the New Forest area. In the office I am ably supported by my Care Coordinator Jill Gilbert.
Southampton - 02380 339880 Christchurch - 01202 481636 Hello, my name is Rebecca Shaw and I am the Registered Manager for the Southampton office. I have worked for Agincare for just over a year and before that I worked as a care home manager. I am well supported by in the office by my Care Coordinator Tara Cavell.
I am Donna Courtis, the Registered Manager, and I am supported by Deputy Manager, Paula Clifton and two other members of office staff. We all have extensive experience within domiciliary care. Donna, has extensive experience work with vulnerable adults.
We are here to help you and your family remain independent at home
New Forest
WELCOME AGE CONCERN NEW FOREST is a based in Dibden Purlieu and we currently run most of our services across the East of the area. However, it is hoped that services will continue to develop to include coverage for all of the New Forest. We provide information services for older people including health, housing, benefits and general wellbeing. We can offer support in approaching other agencies including Adult Services, New Forest District Council, Benefits Agency and the Health Service. AIMS: • • • • • •
To help all older people living in the New Forest. To encourage suitable activities for the many fit and active older people in the area. To provide and encourage social contact and friendship for all older people. To help plan the services older people want and need. To ensure that the local Council and Health Authority know what older people require. To involve older people in supporting local projects.
YOU CAN HELP US: As a charity, our work is financed by voluntary contributions and fundraising activities. We are always in need of contributions and donations to maintain and expand our services. We employ 7 part time staff and have over 180 Volunteers who help run all our services. New Volunteers are always welcome. If you think you could spare some time each week, no matter how little, come and see us and find out how you can help us. Come and join our happy team!
Age Concern New Forest and Excell Media Ltd does not wish any of the advertisments to be regarded as an endorsement or recommendation of the companies or products.
New Forest
SERVICES INFORMATION AND ADVICE Southward House Beaulieu Road Dibden Purlieu SO45 4PT Our office is open from 10am – 1pm daily. Also a 24 hour answerphone service. Confidential help including form filling. Free phone available: 0800 085 6625. This service can be accessed from our Totton Charity Shop. Home visits available. The following services are available in the Totton and/or Waterside areas only. Service development across the whole of the New Forest is currently on-going. However, if you live within the New Forest area, please do not hesitate to contact us as every effort will be made to assist you and/or give you guidance to what other services are available in the area. BEFRIENDING SERVICE: Our Befrienders are a team of Volunteers who visit anyone in their own home who is housebound or isolated. The role of the Befriender is to offer a one-to-one relationship promoting friendship and company. COMPUTER CLUBS: We are keen to encourage older people to become familiar with computers and the internet. Regardless of your computer knowledge we are able to give help and guidance. We hold computer clubs in various venues and also run a Computers at Home service which provides IT help in your own home.
Age Concern New Forest and Excell Media Ltd does not wish any of the advertisments to be regarded as an endorsement or recommendation of the companies or products.
New Forest
SERVICES POP-IN: Open for tea or coffee as well as a friendly chat, on Monday mornings from 10.30am to noon the Methodist Church Hall, North Road, Dibden Purlieu. LUNCH CLUBS: Two lunch clubs are held each week in Totton – Central Totton and West Totton. Hot two course lunches are served, and transport is provided. A chance to enjoy a hot meal with friends. Central Totton Lunch Club also includes fortnightly chair-based exercise sessions. Each month two groups of people meet on a Sunday at the Horrill Centre to enjoy a three course lunch. Transport is provided. Places must be booked in advance for all Lunch Clubs. NAIL CUTTING We offer affordable nail cutting services in Dibden Purlieu, Totton, Hythe, Blackfield and Lyndhurst. Appointments must be made via the office. Home visits can be arranged. WATERSIDE GOODNEIGHBOURS: A safety net of care in the local Community. Volunteers offer neighbourly help to all those who need help to maintain their independence. Available to all age groups.
Age Concern New Forest and Excell Media Ltd does not wish any of the advertisments to be regarded as an endorsement or recommendation of the companies or products.
New Forest
STAFF AND VOLUNTEERS We employ 7 part-time staff. Jean Adams
Chief Executive Officer
Barbara Mason
Administration Assistant
Jane Archer
Administration Assistant
Sue James
Finance Officer
Barbara Hookham
Waterside Goodneighbours Co-ordinator
Moira Toomer
Dibden Purlieu Shop Manager
Ian McLeod
Totton Shop Manager
CHARITY SHOPS: We have over 180 Volunteers – We value our Volunteers, many of whom are retired people themselves and without them we could not function. They work in all manner of ways to ensure our services reach the people who need them. Training is provided and all out of pocket expenses are paid. The Management Committee (also Volunteers) are always available to help and support. Regardless of how much or how little time you have to spare we have a variety of opportunities for you to help us. If you would like to know more about helping us, please contact us for an informal chat. We sell good quality donated goods at our two charity shops, located in the east of the New Forest.
PURLIEU COURT BEAULIEU ROAD DIBDEN PURLIEU
27 THE PRECINCT COMMERCIAL ROAD TOTTON
Age Concern New Forest and Excell Media Ltd does not wish any of the advertisments to be regarded as an endorsement or recommendation of the companies or products.
New Forest
HOW TO CONTACT US By letter to:
Age Concern New Forest Southward House Beaulieu Road Dibden Purlieu SO45 4PT
By telephone: 02380 841199 Free phone:
0800 085 6625
By email:
office@ageconcernnewforest.org.uk
Fax:
02380 207713
Website:
www.ageconcernnfe.btck.co.uk
Age Concern New Forest and Excell Media Ltd does not wish any of the advertisments to be regarded as an endorsement or recommendation of the companies or products.
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little things that bring the greatest pleasure, from keeping in touch with friends and family, to enjoying a drink in the local pub or taking a walk in the park. SCA can help. Paula receives home care from SCA and happened to mention in passing to her care worker that she used to really enjoy shopping but not anymore as it is too tiring and the shops so SCA could help, Paula now pays a care worker to take her to the shops and help with packing and carrying. Paula says “shopping is fun again, it is well worth the extra I pay, as being able to go where I want and do what I want makes me feel like me again!” Many other members of SCA have also found new ways that SCA can help them. Barbara treats herself to some support from a care worker to go clothes shopping with a couple of times a year to help her in the changing rooms. Mike missed playing Scrabble and now has a monthly two-hour visit from Darren to enjoy his favourite game, and a good chat. SCA also delivers sitting services and other respite care to support carers through the sometimes challenging times of caring for a loved one at home. Everybody needs a break now and then and SCA understands this. There are six SCA day clubs in Southampton and the New Forest where members enjoy a day with friends in a safe and comfortable setting. This often gives their loved one a break from their caring role. SCA also provides advice, guidance and advocacy. The SCA Homesafe service in SouthampCo-ordinator supported Mr Smith to apply for Attendance Allowance and found out that he had never drawn his state pension as he felt he wouldn’t be eligible due to some periods of being out of work. Mr Smith now has a comfortable weekly income and has been awarded a back payment of some £14,000! highest quality. SCA developed which meet the needs of our members.
SCA Group, Amplevine House, Dukes Road, Southampton, SO14 0ST Tel: 023 8036 6663 web: www.scagroup.co.uk
Founded by Rotary Club of Hythe & District in 1971
Retire in comfort
with independence and security
Sheltered Flats for the over 60’s in Dibden Purlieu and Blackfield.
•Own front door •24 hour alarm call system •Close to local shops and amenities •Affordable rents •Friendly warden •Sociable atmosphere
Muir Croft Housing Association Ltd Muir House, Beaulieu Road Dibden Purlieu, Southampton SO45 4NY T: 023 8084 9481 F: 023 8084 9122 E: info@muircroft.co.uk W: www.muircroft.co.uk
TrueCare (New Forest) Limited has been trading since April 2004, and has an established reputation of providing a high standard of care. We carry out regular reviews of the services offered to ensure they suit the needs of the client. We work very closely with outside agencies e.g. Hampshire County Council Social Services Departments, the National Health Services, GPs and District Nurses and various other external agencies in order to maintain our high standards. All our staff are CRB checked and before working independently attend a skills for care induction programme and are fully trained in all aspects of clients with whom they work. We ensure that the health, safety and welfare of each client and staff member is promoted and protected at all times.
Our Services Domiciliary care is provided by TrueCare staff in a way which maintains and respects the privacy, dignity and lifestyle of each service users as well as offering support and understanding to their relatives. We offer support and continuity of care (short term, long term and palliative care) for the young disabled, the elderly and we also support their families. We take time to understand your needs and offer tailor-made care packages which might include Nursing and Care Services such as help with bathing and dressing, physical disability services, palliative care, medication prompts and safety checks. We also provide a flexible range of Domestic Services including help with day-to-day tasks such as shopping, housework, cooking, pension collection, taking out and sitting services. TrueCare also offer emotional and social support for people and their families and provide long term continuity of care which is so important for many. Our services are flexible and adaptable to the individual needs of service users.
www.truecareltd.com info@truecareltd.com Phone: 02380 842444 Fax: 02380 849444
TrueCare (New Forest) Ltd 16-20 South Street Center, Hythe, Southampton, Hampshire, SO45 6EB
Office Hours Mon-Fri: 0830 - 1700 Sat-Sun: closed
SCA Day Clubs offer a fun day with friends
Compassionate home care and support services that make a real difference
SCA run six day centres in Southampton and the New Forest. We have specialist centres for people with high physical needs and also for people with dementia. Our centres offer friendship, fun, activities, exercise, puzzles, reminiscence and discussion groups, along with a cup of tea and a nice lunch! Some transport is available on request. Come and join us, call 023
8082 9257
SCA Homesafe
A trusted local charitable organisation with over 20 years experience of providing professional home care services in the local community. Call now for a FREE assessment
023 8036 6663 www.scagroup.co.uk/care
Independent advice and help! SCA, in partnership with Southampton City Council, helping you to access the services you need.
023 8051 6013
Mon窶認ri 11am to 2pm
(Southampton Residents Only)
SCA Advocacy Do you need help speaking up?
Our team of fully trained volunteer advocates are here to help you. We have some free services available. We can help with power of attorney, rights and communication, housing and services, complaints and disputes, finances and benefits and much more.
Call us now on 023 8036 6663 www.scagroup.co.uk/advocacy
CARE IN YOUR OWN HOME IN THE NEW FOREST AREA
• We can help you with Personal care, domestic care, companionship, medication prompting, shopping and hospital trips. • Regular Respite care for Carers • Post-operative and short term services available • Visits from 15 min to 24 hours • All staff are trained, police checked & fully supervised
A realistic alternative to residential care Contact us: Bluebird Care New Forest Unit 16 Lymington Enterprise Centre Ampress Lane,Ampress Park Lymington, SO41 8LZ
Tel: 01590 678340 Email: newforest@bluebirdcare.co.uk Web: www.bluebirdcare.co.uk/new_forest
ASSO CIATI ON UA LITY CARE H O M ES
SPECSAVERS IN LYMINGTON EXPERTS IN EYES AND EARS Specsavers Hearing Centres provide the same expert and affordable care that you’ve come to expect from our opticians. It’s important to get your hearing tested regularly as well as your eyesight – which is why we offer free hearing tests with our professional hearing aid audiologists.
Lymington 71 High Street. Tel 01590 647 350
©2012 Specsavers. All rights reserved.
www.oaktreelodgecare.co.uk 02380
292 311 LQIR#RDNWUHHORGJHFDUH FR XN
Luxury residential care home for the elderly! Full activities programme Comfortable lounges Beautiful bedrooms Landscaped garden Excellent facilities Modern building Gourmet meals Respite care
/\QGKXUVW URDG $VKXUVW 1HZ )RUHVW 6RXWKDPSWRQ +DPSVKLUH 62 $8
Versa Care
Your affordable, nationwide, 24-hourlive-in service, regulated by the CQC Versacare are a specialist 24 hour live in Care Agency, who can provide you with a trained and experienced “live in” Care Worker, to support you, and enable to you to remain in your own home. We specialise in One to One personalised care and companionship, and can undertake as much or as little as you would like, generally complimenting and supporting your current living circumstances.Versacare support people with Physical disabilities, Learning difficulties, as well as the Elderly, those with dementia, and families needing respite care. If required, our care worker will carry out your domestic chores, and deal with your day to day arrangements, as well as taking care of your personal care needs, and assistance with medication should it be required. Our service is professional, and accredited by the Care Quality Commission, as well as being a highly affordable care alternative to Residential or Nursing Home Care. Funding can either be made privately, or in conjunction with a social services care package. We will work with you and your family to develop a bespoke care plan, and this starts with us making a visit to you to carry out a free, no obligation assessment to determine your care needs. Call our friendly team, and we can help you with any question regarding our service, rates or issues with available funding and eligibility, or browse our website for lots of information.
Visit:
www.versacare.co.uk
Email: info@versacare.co.uk Phone: 0207 101 6358 • 0172 845 2505
24 hour Live-In Care Service
New Forset District Council Award for " Outstanding Customer Care 2012/13 "
Recruiting now! Care Workers in the New Forest and surrounding areas Good rates of pay + mileage expenses + free full training We are currently recruiting new Care Workers to join our enthusiastic and friendly teams delivering all aspects of care to individuals in their own homes, helping maintain independence and dignity. Your own transport is highly desirable. For a discussion on how we can help you help others please call: Donna in Christchurch: 01202 481636 Rebecca in Totton: 02380 339880 Jeanette in New Milton: 01425 614600 Mandy in Ringwood: 01202 897770
CARE IN YOUR OWN HOME
INTER-COUNTY NURSING & CARE SERVICES LTD
IN THE NEW FOREST AREA
HOME CARE SERVICE • We can help you with Personal care, domestic care, companionship, medication prompting, shopping and hospital trips. • Regular Respite care for Carers • Post-operative and short term services available • Visits from 15 min to 24 hours • All staff are trained, police checked & fully supervised
A realistic alternative to residential care Contact us: Bluebird Care New Forest Unit 16 Lymington Enterprise Centre Ampress Lane,Ampress Park Lymington, SO41 8LZ
Tel: 01590 678340 Email: newforest@bluebirdcare.co.uk Web: www.bluebirdcare.co.uk/new_forest
Providing support in your own home including:! • Home Visits • Night Duties • Respite Care • Personal Care • Medication Assistance • Meal Preparation • Domestic Support From a 30 minute visit to full time 24 hour Care, we can accommodate your needs and provide you with the support you need to stay at home and live life your way. For further information, please contact us on:
01425 280811 www.inter-county.co.uk Registered with the Care Quality Commission Members of UKHCA - United Kingdom Homecare Association
Dementia & Residential Care Home • Best Standards of Care & Comfort • Good Home Cooking • Stimulation Therapy • Close to Marchwood and Hythe with local shops, churches and public transport only minutes away Additional Services on offer include: Local GP’s, Dentist, Optician, Daily Newspapers, Weekly Hairdressing Visits, Library Visits and Chiropodist
“A personalised caring service for ALL your Mobility and needs.” Stair lifts Bath lifts Power chairs Walkers Scooters Wheelchairs Adjustable beds And much, much more! FREE home visits NO obligation
We accept most Credit and Debt Cards
12 High Street, Hythe Southampton SO45 6AH Oaklands Rest Home,Veals Lane, Marchwood,Southampton, SO40 4WW
T: 023 8084 5759 E: info@oaklandsresthome.co.uk www.oaklandsresthome.co.uk
023 8084 4886 www.all-mobility.co.uk
Meesons Solicitors
Established Over 200 Years www.meesonssolicitors.co.uk Ringwood 01425 472315 ringwood@meesonssolicitors.co.uk also at Fordingbridge 01425 655251 fordingbridge@meesonssolicitors.co.uk
Ready to help with:
Buying & selling properties (leasehold or freehold) Preparing Wills and Lasting Powers of Attorney Probate matters – giving support through administering Wills or intestacies
Assisting with property and financial matters
Matrimonial and family problems and arrangements
Approved by the Care Quality Commission
Ltd
SCAN ME
Foxes Moon Care Home in Ringwood, Hampshire Foxes Moon is a residential care home set in the restful surroundings of St. Ives, Ringwood. The busy towns of Poole and Bournemouth, in Dorset are within easy reach, as is the market town of Ringwood, Hampshire and the New Forest. The home is well appointed, offering our Residents tranquillity and respite with genuine care and attention from all of the fully qualified staff. The home itself has 31 bedrooms, all of which are well-furnished, well decorated single rooms. The majority of the rooms are en-suite for added convenience.
www.excell-media.co.uk A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: admin@excell-media.co.uk T: 08450 707040 F: 08450 707039
Residents are able to enjoy the use of two lounges, with televisions and radios in each. Foxes Moon also has a bright and sunny conservatory, perfect for reading, relaxing and resting. Residents are encouraged to socialise with one another, and Foxes Moon hosts activity sessions to counteract any feelings of isolation and boredom. However, Residents are also given privacy and personal wishes are respected at all times. Address: 40 Ringwood Road | St. Ives | Ringwood | Hants | BH24 2NY Telephone: 01425 474347 Email: info@foxesmoon.co.uk
TAPPER
1904
Supporting you at a difficult time...
The Tapper family has served the local community for over 100 years. We combine traditional values and impeccable service with modern facilities. We pride ourselves in offering the very best facilities to complement the high standard of our funeral homes and staff. Our team of funeral directors are the best in their field, some with decades of experience, and above all, their aim is to help families through the difficult time of bereavement. At Tapper funeral service, we can accommodate both traditional and contemporary funeral arrangements that honour the past and reflect the beliefs and attitudes of modern times.
• Available at any time of the day or night • Traditional and woodland burials available • Private chapels of rest • Fleet of Daimler vehicles • All inclusive burial plans available from £1,970
NEW MILTON
MILFORD ON SEA
RINGWOOD
Colin Hayley & Tapper Funeral Service 51-53 Old Milton Road
Tapper Funeral Service Wallis House, 28 High Street
Barrow Brothers & Tapper Funeral Service 29a Southampton Road
01425 629000
01590 644664
01425 472104
(Offices throughout East Dorset & West Hants) www.tapperfuneralservice.co.uk
FUNERAL SERVICE
Outlook Bereavement Support Outlook is sponsored by Tapper Funeral Service with the sole aim of helping the recently bereaved come to terms with their loss and find a way forward in life. We run a programme of events which include social functions, support and friendship groups plus practical, educational help forums. We make absolutely no charge for membership of this group and you are free to join or leave as you wish. www.bereavement-care.co.uk
Yes? Then we need to talk, to discuss your career in care At SCA Care, the most important quality our care workers have is the passion for helping others. In return, we offer: • Excellent rates of pay • Free uniform & equipment • CRB check • Award winning training • Flexible hours • 20 years care experience
• Support from a friendly local team • Evening & weekend hours available and weekend staff welcomed!
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Another quality publication by by Excell Media
A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: admin@excell-media.co.uk T: 08450 707040 F: 08450 707039
SCAN ME
www.excell-media.co.uk
Although we would like to thank all of the sponsors within this folder for their support, neither Age Concern New Forest or Excell Media Ltd can recommend or endorse any services or products that they may supply.
New Forest INFORMATION AND ADVICE Open between 10am and 1pm weekdays FOOTCARE SERVICE BEFRIENDING COMPUTER CLUBS LUNCH CLUBS WATERSIDE GOODNEIGHBOURS POP-IN For details contact Southward House Beaulieu Road Dibden Purlieu SO45 4PT FREEPHONE: 0800 085 6625 (kindly sponsored by ExxonMobil)