Age UK North Yorkshire by Excell Media

North Yorkshire

Guide to services Working with and for older people in North Yorkshire

Charity Number 1124567

Help is at hand in your own home Our excellent staﬀ provide high quality care, support and companionship at home that is personalised to suit your needs. We can help with: ● personal assistance ● getting in and out of bed ● toileting, bathing or showering ● dressing ● meal preparation ● light cleaning or laundry ● help with activities/hobbies Having some support can make a big diﬀerence to your life, particularly if you have been unwell, have just returned from a stay in hospital or simply need some assistance – whether daily or from time to time.

All of our staﬀ are highly-trained and experienced, ensuring the highest standards of care. Get in touch for further information: Telephone: 01609 777413

At Home

Registered Company No. 7646053

A social enterprise supporting the services of Herriot Hospice Homecare, a registered charity

Email: admin@herriothh.org.uk 18 Omega Business Village, Thurston Rd, Northallerton, North Yorkshire, DL6 2NJ www.herriothh.org.uk

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Welcome to Age UK North Yorkshire .................................................................................................................................................................................................................................................................................

Local Services

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Your local Age UK service was founded in 2000. We were then called Age Concern and rebranded to Age UK in January 2011. We have office bases in Harrogate, Ripon and Northallerton and we offer a range of services and activities aimed at promoting and improving the wellbeing of older people. We want to help older people take control, get involved and enjoy life to its full potential. So whether you are an older person yourself, caring for an older friend or relative, a professional health or community worker or simply interested in the issues affecting the older generation, please get in touch.

Age UK North Yorkshire oﬀers a number of social activities and clubs

Help us support older people in North Yorkshire

Five challenges facing older people in North Yorkshire and across the UK.

Age UK North Yorkshire knows that growing older doesn’t come with a manual.

1. The population of North Yorkshire is increasing from 125,000 to 160,000 by 2021 in people aged over 65. 2. Over the next ten years and beyond with the increase in older people we will continue to see a substantial increase in the prevalence of Age related conditions, including obesity, diabetes, stroke and dementia amongst other long term conditions. 3. Research carried out by the Campaign to End Loneliness has consistently shown that 10% of older people are often or always lonely. Recent estimates place the number of people in the UK aged over 65 who are often or always lonely at over 1 million. 4. Older people in North Yorkshire have particular challenges related to the cut back in local transport and other public funded services in rural areas; such as libraries and post offices. 5. More than 95% of hip fractures in older people over 65 are caused by a fall, and up to 40% of older people over 70 will fall once a year.

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So that’s why we run an Information and Advice service to help older people to find out whatever they need to know on activities, events, benefits, health and housing in their local area. Social isolation and loneliness is a growing concern and the large rural nature of North Yorkshire together with the closure of our village shops, post offices, mobile library services and pubs, can make it even more difficult for some people. To combat this, we offer a range of services, including telephone befriending, Day Activities and social opportunities, exercise classes and outings and trips as well as practical help with welfare benefits and finding help to enable older people to stay independent and safe at home. By 2030 there will be a 57% increase of over 65’s in North Yorkshire, higher than average for England; this means we need more support to carry out our work and partnership working with other agencies.

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Help us support older people in North Yorkshire ................................................................................................................................................................................................................................................................................

Age UK North Yorkshire provides services to enable older people to stay healthier, and be safe and independent, which makes older life as fulfilling and as enjoyable as possible.

Harrogate

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Our offices are open to give advice and information to the general public Monday to Friday from 10am to 1pm. We provide independent, impartial, confidential information and advice on a range of issues, including welfare benefits, health and community care matters, legal issues, and local services and support. We also offer an information stand at Harrogate library every Tuesday morning. A free 20 minute consultation with a local solicitor is also on offer. The Harrogate team also run a wide range of social and healthy ageing services including Day Break activities, trips and outings, Ageing Well and Exercise classes, “Walk Out Well 50”-walking for health walks, and “STAR” service- ‘Steps to Active Rehabilitation’ which provides support to individuals who may be recovering from a fall or illness and require confidence building to assist with external mobility. Our “Home Secretary” service provides support to older people who may need help with their correspondence, letter writing and form filling , and our Telephone Befriending Service offers support to older people who may feel socially isolated and lonely in their own homes.

Ripon

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The Ripon office is situated in Community House, Ripon and is open to the public Monday to Thursday between 10am and 1.00pm for general enquires, with Information and Advice services available on Fridays between 10.00-1.00pm by appointment. An Information Stand is also available in Ripon Library on Fridays between 10.-11.00am.

The Ripon team run a wide range of activities including coffee mornings, lunch clubs, exercise classes, walking groups to suit all levels, as well as other craft and social activities. Our Telephone Befriending Services offers a friendly call to older people who may be housebound or lonely, and our Home Secretary Service offers confidential assistance with paperwork and correspondence.

Northallerton

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The Northallerton office is based on the High Street (opposite Sainsburys) and is open to the general public between 10am and 1pm, Monday to Thursday and at other times by appointment. We offer free confidential information and Advice with a dedicated Housing Options Advice and Information service available and a monthly Coffee Morning drop-in session is also held on the 1st Thursday of the month. We provide services in Richmondshire and Hambleton including our Hambleton Strollers Walking to Health walks, gardening and cooking projects, a range of Exercise classes for the over 60’s and less able people of all ages, including Gentle Tap Dancing and Staying Steady classes, a variety of social activity sessions throughout Hambleton are provided on a weekly basis, and a monthly meeting of the Visually Impaired Group. We offer a Telephone Befriending Service providing a free supportive friendly call to older people who may feel lonely and isolated. The Hambleton Over Fifties Forum is supported by our project worker who can be contacted on 01609 771624.

South Craven

Donate Now

Phoenix group- Fortnightly day activities and lunch group in local pub. Contact Project Worker on 01729 850329

Whether it is a small donation or a few hours of your time, your generosity helps us to make a big difference to the lives of older people in North Yorkshire.

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We Listen

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Listening and responding to the needs and concerns of our older generation is key to our work. We offer opportunities to get involved in research, consultation and influencing opportunities to help improve the local community. Local networks are available in the Hambleton & Harrogate districts.

Volunteering

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Volunteers add value to our work, whether it is ten minutes per week befriending an older person on the phone, or one day a week working at one of our projects, you can make a real difference to someone’s quality of life. Age UK North Yorkshire will give you information, support and training as well as the enjoyment of being part of a team and having the chance to meet new people, make new friends and For those seeking employment, volunteering will also enhance your skills and experience and provide evidence for your CV.

Our Shops

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All our shops sell a wide range of ladies and men’s clothing, books and bric a brac. The Age UK shops are at:Bedale, Grassington, Harrogate, Northallerton, Pateley Bridge, Richmond, Ripon, Skipton and Starbeck. They also have a range of useful and helpful Information Guides.

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Age UK North Yorkshire relies on your support to maintain our services. You can donate online at www.ageuk.org.uk/northyorkshire, text MXMM04 (and) £5, £10 or £15 to 70070. Please kindly remember to Gift Aid your donation. You can also support us via your own fundraising event or by taking part in community and staff fundraising events. You can donate by sending a cheque (no cash please) addressed to Age UK North Yorkshire to one of the following offices. Website www.ageuk.org.uk/northyorkshire.org.uk Facebook www.facebook.com/ageuknorthyorkshire Twitter @ageuknorthyorks

Harrogate Homecare 66 King Edwards Drive, Harrogate, HG1 4HN An experienced, trained and highly motivated team of carers can assist you with t t t t

Domestic duties Activities of daily living Rising and Retiring Escorting to appointments

t t t t

Dressing / Undressing Meal preparation Shopping and Errands Sitting service

From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs.

Security, Confidentiality and Personal Safety are a priority with this service. Criminal Record Checks are carried out on all of our staff.

Tel: 01423 560903 Fax: 01423 529236

info@harrogatehomecare.co.uk www.harrogatehomecare.co.uk

CRAVEN DISTRICT COUNCIL

Help with council services

We all need a hand from time to time... Many of our services are available on our website — www.cravendc.gov.uk— but if you prefer to speak to someone you can call us on 01756 700600. We are open 9.00 am to 5.00 pm Monday to Thursday and 9.00 am to 4.30 pm on Fridays. We have moved! Visit our of�ices at:

1 Belle Vue Square, Broughton Road, Skipton, BD23 1FJ (opening hours as above)

You will also be able to access some County Council services from here, such as applying for Blue Badges and concessionary travel, the Registrar, Adult Social Care and Children’s & Young People’s Services.

Carleton Court Residential Home

Qualifications: Each staff member holds relevant qualifications and has extensive experience in caring for the elderly.

Standing in its own spacious grounds with mature gardens and lawns, Carleton Court is an impressive home with beautiful features and comfortable accommodation for up to 24 residents, in tastefully decorated and furnished surroundings.

Environment: Elegant, comfortable surroundings specifically renovated with the specific needs of the elderly in mind, including Nurse Call systems in all public rooms as well as bedrooms. Quality of care: Registered with the North Yorkshire County Council and the Bradford Metropolitan District Council Social Services.

Carleton Court residential home for the elderly offers much more than a place to be; we work to ensure your comfort, enjoyment, security and dignity are maintained at all times. We offer Genuine care, professional staff, a warm and welcoming environment and a place to call â&#x20AC;&#x2DC;homeâ&#x20AC;&#x2122;.

Local amenities: There are many recreational facilities available with a short distance of Carleton Court, from shops, market, library and parkland to the Embsay Steam Railway and the famous Bolton Abbey Estate.

We hope you will encourage your family and friends to visit at any time and you will bring your most cherished personal belongings in order to arrange your space, just the way you like it.

Planning your visit: If you are considering care options for yourself or a loved one, please get in touch today to discuss your requirements. To arrange your visit to Carleton Court and meet our team, please contact us:

It is the depth of concern for the needs of each individual that makes our friendly, professional and well trained staff so key to the lovely atmosphere our residents enjoy at Carleton Court. With varied social activities, maintenance of community links, access to services and sumptuous surroundings, we know we can help you feel at home, at Carleton Court.

Carleton Court, Carleton Road, Skipton, North Yorkshire BD23 2BE

Tel: 01756 701220 Fax: 01756 796937

E: info@carletoncourtskipton.co.uk W: www.carletoncourtskipton.co.uk

way beyond anything I could have ever imagined. The pressure and worry you took from me I will be forever gratefull”

in their own home. All our staff have extensive knowledge and expertise for adults with dementia or a physical disability. We keep the number of carers visiting you to a minimum to achieve a personal approach. Contact us for more information:

Tel: 01423 324 325

• Physiotherapy • Occupational Therapy • Personal Care • Meal Preparation • Live-in Care • Handyman & Gardening • Domestic Duties • Dog Walking • Daily Living Equipment • Companionship • Assisted Holidays • Respite Care • Adaptations To Your Home

Pheasant House, North End, Skelton on Ure, Ripon North Yorkshire HG4 5AG

RibbleCare Ltd. We offer a range of services designed to support you to live independently in your own home. If the service you feel you need isn’t listed below please do get in touch with us to see if we can help.

Administration of Medication Personal Care Meal Preparation Palliative Care Accompanied Appointments

Cleaning Service Prescription Collection Service Respite Services Accompanied Social Events Shopping Service

Unit A5, Kirkgate Depot, Settle, North Yorkshire, BD24 9BP Tel: 01729 822511 Email: info@ribblecare.co.uk Web: www.ribblecare.co.uk Company Number: 7760056

CQC Provider ID: 1-338262188

Trust the domestic cleaning experts at MOLLY MAID

Uniformed and professionally trained staff 100% guaranteed and insured Free in-home estimate No contracts All materials supplied Regular or occasional cleans More affordable than you think dez.ward@mollymaid.co.uk | www.mollymaid.co.uk 01904 784999 | 01423 390109

Home Improvement Agency and Handyperson service Yorkshire Housing’s not-for-profit home improvement agencies can adapt, improve and repair your home. Funded by your local council we can help with: • • • • •

Adaptations - from fitting grab rails to more complex work like installing a level access shower Odd jobs - replacing light bulbs, securing loose carpets or putting up shelves and much more Security - we fit window locks, security chains, doorbells, door bolts and key safes Safe Traders - free access to our list of approved contractors to avoid rogue traders Support with Disabled Facilities Grants.

We also offer free advice to prevent accidents at home and help with accessing benefits, grants and winter fuel payments. Whether you rent or own your home you may qualify for funding to cover the cost of work. If you are not eligible for funding you can still use our paid-for HandyTec service. To find out more contact us on: Craven call 0345 366 4405 or email cravenhia@yorkshirehousing.co.uk Hambleton or Richmondshire call 0345 366 4406 or email swalehia@yorkshirehousing.co.uk Harrogate call 0345 366 4402 or email harrogatehia@yorkshirehousing.co.uk Selby call 01757 241 010 or email selbyhia@yorkshirehousing.co.uk

Adapting, repairing and improving your home

Premiere Care

WrightChoiceCare

Welcome to Premiere Care! We are a Yorkshire based Agency offering a high quality care service to our Clients through the introduction of self employed Carers. Our experienced team supports the various needs of vulnerable people to help them to remain as independent as possible in their home. Premiere Care assesses each Client to establish their individual requirements to ensure that the right Carer is chosen. Clients and Carers are carefully matched up for compatibility. Premiere Care provides live in care all over the UK, and Hourly, daytime and night care in the Wensleydale area.

Promising Care In Everything We Do Wrightchoicecare is a professional family agency providing support through safe and appropriate bespoke care packages for youngsters, vulnerable adults and older people. Whether living with their family, in care or independently.

Wrightchoicecare offers companionship, assistance with household tasks, everyday activities, hobbies, outdoor pursuits and personal care. We also have a ‘handy man’ who can complete odd jobs around the house and garden.

We work in partnership with individuals, families and linked professionals to provide

Primarily, we give credence to the needs and ideas of the individual and their family, ensuring their wishes are paramount during the development and implementation of a suitable care package.

to be put in place so lives can be lived to their fullest potential.

Providing quality, personal care in East, West and North Yorkshire What area does WrightChoiceCare cover? The WrightChoiceCare agency is based in Wistow, North Yorkshire and we provide our service within an approximate 10 mile radius of our base. We aim to offer care: East of the A1/M - North of Brotherton, South of Braham North of the M62 - East of Brotherton, West of Howden West of the A614 - North of Howden, South of Shiptonthorpe South of A64 and A1079 - East of Braham, West of Shiptonthorpe

Thornborough Hall, Leyburn, DL8 5AB Tel: 01969 622 499 www.premiere-care.co.uk Email: premierecare@btconnect.com

tel email web

01757 268367 enquiries@wrightchoicecare.org.uk www.wrightchoicecare.org.uk

C.Q.C. Provider Number 1-705840493

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www.excell-media.co.uk A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: admin@excell-media.co.uk T: 08450 707040 F: 01772 851490

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Telephone: 01729 822 268 Settle, North Yorkshire BD24 9JU www.anleyhall.co.uk

We are here to help you or your family remain living safely and comfortably at home, enabling you to live a full and independent life. Our service is ďŹ&#x201A;exible and designed to meet your needs, giving you the opportunity to decide exactly how you would like us to support you. We are available 365 days a year, 24 hours a day starting from as little as a 30 minute visit. Our services are an alternative to residential care and include options for overnight and live-in care. All our Care and Support Workers are matched and trained according to your needs, ensuring that you receive the best possible care and support. We oďŹ&#x20AC;er a competitive , professional and aďŹ&#x20AC;ordable service and can work with you to design a package of care to suit your budget. Approved provider with North Yorkshire County Council

Call us on: 01423 813530

Caremark (Harrogate) Evans Business Centre Hartwith Way

email: harrogate@caremark.co.uk

www.caremark.co.uk/harrogate

Lisa Milnes Foot Care Specialist

Providing a friendly professional service.Working with Senior Citizens and the Disabled for over 10 years. Attending you all Foot Care needs, either in the comfort of your own home or at my treatment room in Summerbridge.

For an appointment or more information telephone 01423 780182 - 07794 428443

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Contact Us .................................................................................................................................................................................................................................................................................

Harrogate (Registered Office) Age UK North Yorkshire 9 North Park Road Harrogate HG1 5PD t. 01423 502 253 (Information and Advice) t. 01423 507 903 (Insurance Products and Services) Monday to Friday 10am-1pm Northallerton Age UK North Yorkshire 33 High Street Northallerton North Yorkshire DL7 8EE t. 01609 771 624 Monday to Thursday 10am-1pm Other times by appointment Ripon Age UK North Yorkshire Community House 75 Allhallowgate Ripon HG4 1LE t. 01765 606 872 Monday to Thursday 10am-1pm also Fridays only 10am-1pm for Information and Advice

Although we would like to thank all of the sponsors within this folder for their support, neither Age UK North Yorkshire or Excell Media Ltd can recommend or endorse any services or products that they may supply. Age UK North Yorkshire is a registered Charity (number 1124567) and Company Limited by Guarantee (number 6456185), Registered in England and Wales â&#x20AC;&#x201C; Registered office: 9 North Park Road, Harrogate HG1 5PD. Age UK North Yorkshire is an appointed representative of Age UK Enterprises Ltd which is authorised and regulated by the Financial Conduct Authority for insurance mediation. Register number 311438. IDBB2658 06/03