North Yorkshire
Guide to services Working with and for older people in North Yorkshire
Charity Number 1124567
Harrogate Homecare 66 King Edwards Drive, Harrogate HG1 4HN An experienced, trained and highly motivated team of carers can assist you with • • • •
Domestic duties Activities of Daily Living Rising and Retiring Escorting to Appointments
• • • •
Dressing / Undressing Meal Preparation Shopping and Errands Sitting Service
From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs.
Security, Confidentiality and Personal Safety are a priority with this service. All our staff have been checked by the Disclosure and Barring Service.
Tel: 01423 560903 www.harrogatehomecare.co.uk
Fax: 01423 529236 hhc66@aol.com
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Welcome to Age UK North Yorkshire .................................................................................................................................................................................................................................................................................
Local Services
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Age UK North Yorkshire has been operating for over 16 years as a local registered charity and believes that everyone should have the opportunity to be able to make the most of later life, whatever their circumstances, wants and needs. We have office bases in Harrogate, Ripon, Northallerton and satellite offices at Richmond and Skipton, and we offer a range of products, services and activities aimed at promoting and improving the wellbeing of older people. We want to help older people take control, get involved and enjoy life to its full potential.
By 2030 there will be a 57% increase of over 65’s in North Yorkshire, higher than average for England; this means we need more support to carry out our work and partnership working with other agencies.
So whether you are an older person yourself, caring for an older friend or relative, a professional health or community worker or simply interested in the issues affecting the older generation, please get in touch.
Help us support older people in North Yorkshire
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As we grow older we all face new challenges but that does not stop us from wanting a fulfilling, independent older life. So that’s why we run an Information and Advice service to help older people to find out whatever they need to know on activities, events, benefits, health and housing, in their local area. Social isolation and loneliness is a growing concern, and the large rural nature of North Yorkshire together with the closure of village shops, post offices, library service and pubs, can make it even more difficult for some people. To combat this, we offer a range of services including Befriending and Companionship, Day Activities and social opportunities, gentle exercise classes, as well as practical help, and assistance in claiming welfare benefits. We are also piloting a new HELP at HOME service - all aimed at enabling older people to stay independent and safe at home.
Age UK North Yorkshire oers a number of social activities and clubs
Five challenges facing older people in North Yorkshire and across the UK.
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1. The population of North Yorkshire is increasing from 125,000 to 160,000 in 2021 in people aged over 65. 2. Over the next ten years and beyond with the increase in older people we will continue to see a substantial increase in the prevalence of Age related conditions, including obesity, diabetes, stroke and dementia amongst other long term conditions. 3. Research carried out by the Campaign to End Loneliness has consistently shown that 10% of older people are often or always lonely. Recent estimates place the number of people in the UK aged over 65 who are often or always lonely at over 1 million. 4. Older people in North Yorkshire have particular challenges related to the cut back in local transport and other public funded services in rural areas such as libraries and post offices. 5. More than 95% of hip fractures for older people over 65 are caused by a fall, and up to 40% of older people over 70 will fall once a year.
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Help us support older people in North Yorkshire ................................................................................................................................................................................................................................................................................
Age UK North Yorkshire provides services to enable older people to stay healthier, and be safe and independent, which makes older life as fulfilling and as enjoyable as possible.
Harrogate ....................................................................................................................................
Our Harrogate office is situated at Harrogate Community House on East Parade and is open to give advice and information to the general public Monday to Friday from 10am to 1pm. We provide independent, impartial, confidential information and advice on a range of issues, including welfare benefits, health and community care matters, legal issues, and local services and support. We also offer a home visiting service for the completion of welfare benefit forms. A free 20 minute consultation with a local solicitor is also on offer. The Harrogate team also run a wide range of social and healthy ageing services including Day Break activities, Ageing Well and Exercise classes, “STAYING STEADY STROLLERS” - walking for health walks, and “STAR” service - ‘Steps to Active Rehabilitation’ which provides support to individuals who may be recovering from a fall or illness and require confidence building to assist with external mobility. Our “Home Secretary” service provides support to older people who may need help with their correspondence, letter writing and form filling , and our Telephone Befriending Service offers support to older people who may feel socially isolated and lonely in their own homes. A social support group for bereaved older people, “TOUCHSTONES” also meets regularly on Friday mornings
Ripon ....................................................................................................................................
The Ripon office is situated in Community House, Ripon and is open to the public Monday to Thursday between 10am and 1.00pm for general enquires, with Information and Advice services available on Fridays between 10.00-1.00pm by appointment. The Ripon team run a wide range of activities including lunch clubs, ageing well and walking for health walks, and other social activities.
Our Telephone Befriending Services offers a friendly call to older people who may be housebound or lonely, and our Home Secretary Service offers confidential assistance with paperwork and correspondence.
Northallerton
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The Northallerton office is based on the High Street (opposite Sainsburys) and is open to the general public between 10am and 1pm, Monday to Thursday and at other times by appointment. We offer free confidential information and Advice and a monthly Coffee Morning drop-in session is also held on the 1st Thursday of the month. We provide services in Richmondshire and Hambleton including our Hambleton Strollers Walking to Health walks, a range of Exercise classes for the over 60’s and less able people of all ages, including Gentle Tap Dancing plus a variety of social activity sessions throughout Hambleton are provided on a weekly basis . We offer a Telephone Befriending Service providing a free supportive friendly call to older people who may feel lonely and isolated and we are looking to develop other befriending and companionship opportunities. The Hambleton Over Fifties Forum provides opportunities for voices to be heard and to influence local services and matters affecting older people, and is supported by a dedicated project Worker who can be contacted on 01609 771624 mailto: Northallerton@ageuknorthyorkshire.org.uk New for 2017- HELP at HOME service - offers practical help with everyday tasks around the home helping older people to keep independent and more comfortable at home. This is a charged for service with profits from the services going towards supporting our charitable work. Starting initially in the RICHMOND area then aiming to develop across Richmondshire and other areas. Contact: 01609 771624 or Email: richmondshire@ageuknorthyorkshire.org.uk
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Help us support older people in North Yorkshire ................................................................................................................................................................................................................................................................................
South Craven
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Phoenix group- Fortnightly day activities and lunch group in local pub. Contact Project Worker on 01729 850329. Small Information and Advice service provided in the Skipton area by appointment - contact 07436 260355. County Wide -There is also a countywide HOME from HOSPITAL service provided in conjunction with our sister Age UKs in the county. Contact 01423 863177 or email: reacthfh@ageukknaresborough.org.uk
We Listen
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Listening and responding to the needs and concerns of our older generation is key to our work. We offer opportunities to get involved in research, consultation and influencing opportunities to help improve the local community.
Volunteering ....................................................................................................................................
Volunteers add value to our work, whether it is ten minutes per week befriending an older person on the phone, or one day a week working at one of our projects, you can make a real difference to someone’s quality of life. Age UK North Yorkshire will give you information, support and training as well as the enjoyment of being part of a team and having the chance to meet new people, make new friends. For those seeking employment, volunteering will also enhance your skills and experience and provide evidence for your CV.
Our Shops ....................................................................................................................................
All our shops sell a wide range of ladies and men’s clothing, books and bric a brac. The Age UK shops are at:Bedale, Grassington, Harrogate, Northallerton,
Pateley Bridge, Richmond, Ripon, Skipton and Starbeck. They also have a range of useful and helpful Information Guides.
Donate Now ....................................................................................................................................
Whether it is a small donation or a few hours of your time, your generosity helps us to make a big difference to the lives of older people in North Yorkshire. Age UK North Yorkshire relies on your support to maintain our services. You can donate online at www.ageuk.org.uk/northyorkshire, text MXMM04 (and) £5, £10 or £15 to 70070. Please kindly remember to Gift Aid your donation. You can also support us via your own fundraising event or by taking part in community and staff fundraising events. You can donate by sending a cheque (no cash please) addressed to Age UK North Yorkshire (Registered Office), Harrogate Community House, 46-50 East Parade, HARROGATE HG1 5RR Website www.ageuk.org.uk/northyorkshire Facebook www.facebook.com/ageuknorthyorkshire Twitter @ageuknorthyorks
Independent Financial Planning & Care Fees Advice We provide advice on a broad range of financial matters, tailored solutions and a focused strategy aimed at achieving your financial goals. Our services include: • Investment solutions
• Corporate financial planning and protection
• Retirement planning
• Protection solutions for you and your family to safeguard your income and wealth
• At retirement options • Bespoke investment management and a discretionary investment service provided by Cardale Asset Management Ltd • Advice on funding Long Term Care provided by a SOLLA (Society of Later Life Advisers) accredited individual
CARDALE
• Mortgage and Equity Release • Review service for Attorneys and Trustees • Inheritance Tax and Estate Planning • Tax planning solutions
Financial Planning
Cardale Financial Planning Limited is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 4574066. Registered Office: 2 Greengate, Cardale Park, Harrogate, HG3 1GY.
For an initial meeting at our expense contact Cardale Financial Planning
Telephone: 01423 534100 2 Greengate, Cardale Park, Harrogate, HG3 1GY. Email: sally.rollinson@cardale-fp.co.uk Web: www.cardale-asset.co.uk
Cardale Financial Planning is a company of independent financial planners, which is at the heart of Cardale Asset Management, a well- respected and privately owned investment management company, based in Harrogate. Our four advisers have a combined experience of over 75 years in the industry. Sally Rollinson, (pictured below), is a Chartered Financial Planner and an accredited member of SOLLA, (Society of Later Life Advisers). Sally specialises in providing advice to older clients on such matters as finding the most efficient way to pay care fees, planning to mitigate inheritance tax, retirement options, investment advice and wealth preservation. ‘We find that many clients are concerned about funding their long term care. They are concerned about whether they will have the choice of care they would like, whether their savings will last for long enough, and whether they will be able to leave any inheritance to their loved ones. There are a number of solutions available to satisfy these concerns and it is of paramount importance that advice is sought as soon as possible from a suitably qualified professional’ We feel it is very important to work closely with your other professional advisers, such as your accountant or solicitor in order to make sure that all of your financial, legal and taxation requirements are met. We will happily visit you in your home or welcome you into our office, and would be delighted to include any family members you would like to be present at the meetings. Our initial meetings are at our expense and without obligation. Any future fees are provided to you up front and in easy to understand terms for your agreement prior to any further work being carried out.
Home Improvement Agency and Handyperson service Yorkshire Housing’s not-for-profit home improvement agencies can adapt, improve and repair your home. Working in partnership with your local council we can help with: • • • • •
Adaptations - from fitting grab rails to more complex work like installing a level access shower Odd jobs - replacing light bulbs, securing loose carpets or putting up shelves and much more Security - we fit window locks, security chains, doorbells, door bolts and key safes Safe Traders - free access to our list of approved contractors to avoid rogue traders Support with Disabled Facilities Grants.
We also offer free advice to prevent accidents at home and help with accessing benefits, grants and winter fuel payments. Whether you rent or own your home you may qualify for funding to cover the cost of work. If you are not eligible for funding you can still use our self-pay HandyTec service. To find out more visit www.yorkshirehousing.co.uk/home-improvement or call: Craven: 0345 366 4405 Hambleton or Richmondshire: 0345 366 4406 Harrogate: 0345 366 4402 Selby: 01757 241 010
Adapting, repairing and improving your home
Home Visits
Domiciliary or home visit eye care for the housebound and clients in care homes.
VisionCareOptometry York 28 York Road, York, YO24 4LZ 01904 784 040
Castleford 19 Sagar Street, Castleford, WF10 1AG 01977 282 100
Email: enquiries@visioncareoptometry.co.uk Website: visioncareoptometry.co.uk
Access To Independence Assistance for Disabled or Elderly People
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Home Care For the Disabled & Elderly
For many people it is important to stay in their own, familiar surroundings near to friends and family. At the same time, retaining your independence may also be very important to you but that can also mean you need a little extra help. Therefore with some carefully chosen Support Workers this can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom. Jane Caress Ltd has over 25 years experience offers supportive care to clients over the age of 18. Designed to help each person to remain in the comfort of their own home while maintaining a high standard of living. From 1 hour per week to full 24 hour care, we can help with, shopping, cleaning, meal preparation, personal care, help with getting up and/or going to bed. Our staff are all fully trained.
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Deeper Care Solutions Ltd 18 Hambleton Road Harrogate HG1 4AS
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Domiciliary Care (also known as Home Care or Visiting care) can be a perfect solution for people who want to remain independent in their own homes, but need a bit of I\XVE LIPT XS WXE] GSQJSVXEFPI 8LMW GER FI SGGEWMSREP SV IZIV] HE] ERH HSQMGMPMEV] GEVI MW SYV QSWX ¾I\MFPI STXMSR 3YV GEVIVW YRHIVWXERH [LEX MX QIERW XS SYV WIVZMGI users to continue with their usual lifestyle in familiar surroundings for as long as they GER
Paul: 07582 334019 James: 07472 607201 Lee: 07864 380373 We also provide trained and experienced live-in carers that provide company 442210 and care around Pete: the house to07989 support people to continue living their life in the
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www.excell-media.co.uk A: The Barn at West Winds, Bank Lane, Warton, Preston, PR4 1AT E: admin@excell-media.co.uk T: 08450 707040 F: 01772 851490
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D o w n l o a d a Q R r e a d i n g A p p f r o m y o u r M o b i l e d e v i c e / Ta b l e t t o s c a n t h e a b o v e ..........................................................................................................................................
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Please scan for e-book Please scan for Version of this Publication Age UK North Yorkshire ............................................................................................................................................................................................................................................................................... Website ...............................................................................................................................................................................................................................................................................
www.webkey.org.uk/uploads/ ............................................................................................................................................................................................................................................................................... www.ageuk.org.uk/northyorkshire
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D o w n l o a d a Q R r e a d i n g A p p f r o m y o u r M o b i l e d e v i c e / Ta b l e t t o s c a n t h e a b o v e ..........................................................................................................................................
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Contact Us .................................................................................................................................................................................................................................................................................
Harrogate (Registered Office) Age UK North Yorkshire Harrogate Community House 46-50 East Parade HARROGATE. HG1 5RR t. 01423 502253 ( Information & Advice) t. 01423 530628 ( admin/general enquiries) t. 01423 507903 ( Insurance products and services) Monday to Friday 10am-1pm Northallerton Age UK North Yorkshire 33 High Street Northallerton North Yorkshire DL7 8EE t. 01609 771 624 Monday to Thursday 10am-1pm Other times by appointment Ripon Age UK North Yorkshire Community House 75 Allhallowgate Ripon HG4 1LE t. 01765 606 872 Monday to Thursday 10am-1pm also Fridays only 10am-1pm for Information and Advice
Although we would like to thank all of the sponsors within this folder for their support, neither Age UK North Yorkshire or Excell Media Ltd can recommend or endorse any services or products that they may supply. Age UK North Yorkshire is a registered Charity (number 1124567) and Company Limited by Guarantee ( number 6456185), Registered in England and Wales. Registered office: Harrogate Community House, 46-50 East Parade, Harrogate. HG1 5RR. Age UK North Yorkshire Trading Limited is a trading company and subsidiary of Age UK North Yorkshire registered charity (1124567) and donates its net profits to that charity. Age UK North Yorkshire Trading Limited is an appointed representative of Age UK Enterprises Ltd which is authorised and regulated by the Financial Conduct Authority for insurance mediation. Financial Services register number 311438.