Age UK North Yorkshire ebook by Excell Media

North Yorkshire

Guide to services Working with and for older people in North Yorkshire

Charity Number 1124567

Help is at hand in your own home Our excellent staﬀ provide high quality care, support and companionship at home that is personalised to suit your needs. We can help with: ● personal assistance ● getting in and out of bed ● toileting, bathing or showering ● dressing ● meal preparation ● light cleaning or laundry ● help with activities/hobbies Having some support can make a big diﬀerence to your life, particularly if you have been unwell, have just returned from a stay in hospital or simply need some assistance – whether daily or from time to time.

All of our staﬀ are highly-trained and experienced, ensuring the highest standards of care. Get in touch for further information: Telephone: 01609 777413

At Home

Registered Company No. 7646053

A social enterprise supporting the services of Herriot Hospice Homecare, a registered charity

Email: admin@herriothh.org.uk 18 Omega Business Village, Thurston Rd, Northallerton, North Yorkshire, DL6 2NJ www.herriothh.org.uk

Welcome to Age UK North Yorkshire .................................................................................................................................................................................................................................................................................

Local Services

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Your local Age UK service was founded in 2000. We were then called Age Concern and rebranded to Age UK in January 2011. We have office bases in Harrogate, Ripon and Northallerton and we offer a range of services and activities aimed at promoting and improving the wellbeing of older people. We want to help older people take control, get involved and enjoy life to its full potential. So whether you are an older person yourself, caring for an older friend or relative, a professional health or community worker or simply interested in the issues affecting the older generation, please get in touch.

Age UK North Yorkshire oﬀers a number of social activities and clubs

Help us support older people in North Yorkshire

Five challenges facing older people in North Yorkshire and across the UK.

Age UK North Yorkshire knows that growing older doesn’t come with a manual.

1. The population of North Yorkshire is increasing from 125,000 to 160,000 by 2021 in people aged over 65. 2. Over the next ten years and beyond with the increase in older people we will continue to see a substantial increase in the prevalence of Age related conditions, including obesity, diabetes, stroke and dementia amongst other long term conditions. 3. Research carried out by the Campaign to End Loneliness has consistently shown that 10% of older people are often or always lonely. Recent estimates place the number of people in the UK aged over 65 who are often or always lonely at over 1 million. 4. Older people in North Yorkshire have particular challenges related to the cut back in local transport and other public funded services in rural areas; such as libraries and post offices. 5. More than 95% of hip fractures in older people over 65 are caused by a fall, and up to 40% of older people over 70 will fall once a year.

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So that’s why we run an Information and Advice service to help older people to find out whatever they need to know on activities, events, benefits, health and housing in their local area. Social isolation and loneliness is a growing concern and the large rural nature of North Yorkshire together with the closure of our village shops, post offices, mobile library services and pubs, can make it even more difficult for some people. To combat this, we offer a range of services, including telephone befriending, Day Activities and social opportunities, exercise classes and outings and trips as well as practical help with welfare benefits and finding help to enable older people to stay independent and safe at home. By 2030 there will be a 57% increase of over 65’s in North Yorkshire, higher than average for England; this means we need more support to carry out our work and partnership working with other agencies.

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Help us support older people in North Yorkshire ................................................................................................................................................................................................................................................................................

Age UK North Yorkshire provides services to enable older people to stay healthier, and be safe and independent, which makes older life as fulfilling and as enjoyable as possible.

Harrogate

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Our offices are open to give advice and information to the general public Monday to Friday from 10am to 1pm. We provide independent, impartial, confidential information and advice on a range of issues, including welfare benefits, health and community care matters, legal issues, and local services and support. We also offer an information stand at Harrogate library every Tuesday morning. A free 20 minute consultation with a local solicitor is also on offer. The Harrogate team also run a wide range of social and healthy ageing services including Day Break activities, trips and outings, Ageing Well and Exercise classes, “Walk Out Well 50”-walking for health walks, and “STAR” service- ‘Steps to Active Rehabilitation’ which provides support to individuals who may be recovering from a fall or illness and require confidence building to assist with external mobility. Our “Home Secretary” service provides support to older people who may need help with their correspondence, letter writing and form filling , and our Telephone Befriending Service offers support to older people who may feel socially isolated and lonely in their own homes.

Ripon

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The Ripon office is situated in Community House, Ripon and is open to the public Monday to Thursday between 10am and 1.00pm for general enquires, with Information and Advice services available on Fridays between 10.00-1.00pm by appointment. An Information Stand is also available in Ripon Library on Fridays between 10.-11.00am.

The Ripon team run a wide range of activities including coffee mornings, lunch clubs, exercise classes, walking groups to suit all levels, as well as other craft and social activities. Our Telephone Befriending Services offers a friendly call to older people who may be housebound or lonely, and our Home Secretary Service offers confidential assistance with paperwork and correspondence.

Northallerton

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The Northallerton office is based on the High Street (opposite Sainsburys) and is open to the general public between 10am and 1pm, Monday to Thursday and at other times by appointment. We offer free confidential information and Advice with a dedicated Housing Options Advice and Information service available and a monthly Coffee Morning drop-in session is also held on the 1st Thursday of the month. We provide services in Richmondshire and Hambleton including our Hambleton Strollers Walking to Health walks, gardening and cooking projects, a range of Exercise classes for the over 60’s and less able people of all ages, including Gentle Tap Dancing and Staying Steady classes, a variety of social activity sessions throughout Hambleton are provided on a weekly basis, and a monthly meeting of the Visually Impaired Group. We offer a Telephone Befriending Service providing a free supportive friendly call to older people who may feel lonely and isolated. The Hambleton Over Fifties Forum is supported by our project worker who can be contacted on 01609 771624.

South Craven

Donate Now

Phoenix group- Fortnightly day activities and lunch group in local pub. Contact Project Worker on 01729 850329

Whether it is a small donation or a few hours of your time, your generosity helps us to make a big difference to the lives of older people in North Yorkshire.

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We Listen

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Listening and responding to the needs and concerns of our older generation is key to our work. We offer opportunities to get involved in research, consultation and influencing opportunities to help improve the local community. Local networks are available in the Hambleton & Harrogate districts.

Volunteering

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Volunteers add value to our work, whether it is ten minutes per week befriending an older person on the phone, or one day a week working at one of our projects, you can make a real difference to someone’s quality of life. Age UK North Yorkshire will give you information, support and training as well as the enjoyment of being part of a team and having the chance to meet new people, make new friends and For those seeking employment, volunteering will also enhance your skills and experience and provide evidence for your CV.

Our Shops

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All our shops sell a wide range of ladies and men’s clothing, books and bric a brac. The Age UK shops are at:Bedale, Grassington, Harrogate, Northallerton, Pateley Bridge, Richmond, Ripon, Skipton and Starbeck. They also have a range of useful and helpful Information Guides.

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Age UK North Yorkshire relies on your support to maintain our services. You can donate online at www.ageuk.org.uk/northyorkshire, text MXMM04 (and) £5, £10 or £15 to 70070. Please kindly remember to Gift Aid your donation. You can also support us via your own fundraising event or by taking part in community and staff fundraising events. You can donate by sending a cheque (no cash please) addressed to Age UK North Yorkshire to one of the following offices. Website www.ageuk.org.uk/northyorkshire.org.uk Facebook www.facebook.com/ageuknorthyorkshire Twitter @ageuknorthyorks

Harrogate Homecare 66 King Edwards Drive, Harrogate HG1 4HN An experienced, trained and highly motivated team of carers can assist you with • • • •

Domestic duties Activities of Daily Living Rising and Retiring Escorting to Appointments

• • • •

Dressing / Undressing Meal Preparation Shopping and Errands Sitting Service

From a half hour pop-in to 24 hours per day, tailoring a package of care and companionship to meet your individual needs.

Security, Confidentiality and Personal Safety are a priority with this service. All our staff have been checked by the Disclosure and Barring Service.

Tel: 01423 560903 www.harrogatehomecare.co.uk

Fax: 01423 529236 hhc66@aol.com

Carleton Court Residential Home

Qualifications: Each staff member holds relevant qualifications and has extensive experience in caring for the elderly.

Standing in its own spacious grounds with mature gardens and lawns, Carleton Court is an impressive home with beautiful features and comfortable accommodation for up to 24 residents, in tastefully decorated and furnished surroundings.

Environment: Elegant, comfortable surroundings specifically renovated with the specific needs of the elderly in mind, including Nurse Call systems in all public rooms as well as bedrooms. Quality of care: Registered with the North Yorkshire County Council and the Bradford Metropolitan District Council Social Services.

Carleton Court residential home for the elderly offers much more than a place to be; we work to ensure your comfort, enjoyment, security and dignity are maintained at all times. We offer Genuine care, professional staff, a warm and welcoming environment and a place to call â&#x20AC;&#x2DC;homeâ&#x20AC;&#x2122;.

Local amenities: There are many recreational facilities available with a short distance of Carleton Court, from shops, market, library and parkland to the Embsay Steam Railway and the famous Bolton Abbey Estate.

We hope you will encourage your family and friends to visit at any time and you will bring your most cherished personal belongings in order to arrange your space, just the way you like it.

Planning your visit: If you are considering care options for yourself or a loved one, please get in touch today to discuss your requirements. To arrange your visit to Carleton Court and meet our team, please contact us:

It is the depth of concern for the needs of each individual that makes our friendly, professional and well trained staff so key to the lovely atmosphere our residents enjoy at Carleton Court. With varied social activities, maintenance of community links, access to services and sumptuous surroundings, we know we can help you feel at home, at Carleton Court.

Carleton Court, Carleton Road, Skipton, North Yorkshire BD23 2BE

Tel: 01756 701220 Fax: 01756 796937

E: info@carletoncourtskipton.co.uk W: www.carletoncourtskipton.co.uk

way beyond anything I could have ever imagined. The pressure and worry you took from me I will be forever gratefull”

in their own home. All our staff have extensive knowledge and expertise for adults with dementia or a physical disability. We keep the number of carers visiting you to a minimum to achieve a personal approach. Contact us for more information:

Tel: 01423 324 325

• Physiotherapy • Occupational Therapy • Personal Care • Meal Preparation • Live-in Care • Handyman & Gardening • Domestic Duties • Dog Walking • Daily Living Equipment • Companionship • Assisted Holidays • Respite Care • Adaptations To Your Home

Pheasant House, North End, Skelton on Ure, Ripon North Yorkshire HG4 5AG

RibbleCare Ltd. We offer a range of services designed to support you to live independently in your own home. If the service you feel you need isn’t listed below please do get in touch with us to see if we can help.

Administration of Medication Personal Care Meal Preparation Palliative Care Accompanied Appointments

Cleaning Service Prescription Collection Service Respite Services Accompanied Social Events Shopping Service

Unit A5, Kirkgate Depot, Settle, North Yorkshire, BD24 9BP Tel: 01729 822511 Email: info@ribblecare.co.uk Web: www.ribblecare.co.uk Company Number: 7760056

CQC Provider ID: 1-338262188

Access To Independence Assistance for Disabled or Elderly People

Trust the domestic cleaning experts at MOLLY MAID

Jane Caress Ltd

Home Care For the Disabled & Elderly

For many people it is important to stay in their own, familiar surroundings near to friends and family. At the same time, retaining your independence may also be very important to you but that can also mean you need a little extra help. Therefore with some carefully chosen Support Workers this can often be the perfect solution to getting a little help whilst retaining a good level of personal freedom. Jane Caress Ltd has over 25 years experience offers supportive care to clients over the age of 18. Designed to help each person to remain in the comfort of their own home while maintaining a high standard of living. From 1 hour per week to full 24 hour care, we can help with, shopping, cleaning, meal preparation, personal care, help with getting up and/or going to bed. Our staff are all fully trained.

For a friendly chat phone Jane Caress on:

Tel: 01677 460051 or 07786 924264 Email: jane@janecaress.co.uk www.northyorkshirehomecare.co.uk

Uniformed and professionally trained staff 100% guaranteed and insured Free in-home estimate No contracts All materials supplied Regular or occasional cleans More affordable than you think dez.ward@mollymaid.co.uk | www.mollymaid.co.uk 01904 784999 | 01423 390109

Home Improvement Agency and Handyperson service Yorkshire Housing’s not-for-profit home improvement agencies can adapt, improve and repair your home. Working in partnership with your local council we can help with: • • • • •

Adaptations - from fitting grab rails to more complex work like installing a level access shower Odd jobs - replacing light bulbs, securing loose carpets or putting up shelves and much more Security - we fit window locks, security chains, doorbells, door bolts and key safes Safe Traders - free access to our list of approved contractors to avoid rogue traders Support with Disabled Facilities Grants.

We also offer free advice to prevent accidents at home and help with accessing benefits, grants and winter fuel payments. Whether you rent or own your home you may qualify for funding to cover the cost of work. If you are not eligible for funding you can still use our self-pay HandyTec service. To find out more visit www.yorkshirehousing.co.uk/home-improvement or call: Craven: 0345 366 4405 Hambleton or Richmondshire: 0345 366 4406 Harrogate: 0345 366 4402 Selby: 01757 241 010

Adapting, repairing and improving your home

JPD TAXIS

New retail unit Open Now

aR Ro g at e 15 8 Ki n g s Ro ad •H

~ LOCAL ~ LONG DISTANCE ~ ~ AIRPORT ~ ERRANDS ~ PROFESSIONAL AND RELIABLE TEAM

Call One Of Our Friendly Drivers

Paul: 07582 334019 James: 07472 607201 Lee: 07864 380373 Pete: 07989 442210 Email: pauldodds01@talktalk.net Service up to an eight seater available on request

DISCOUNT FOR REGULAR USE

ScooterS • WheelchairS • rollatorS • Walking StickS riSe & reclinerS • Profiling BedS • incontinence home aidS • BathS • hoiStS • ceiling track • StairliftS

A division of

t: 01423 500666 e: info@changemobility.com www.changemobility.com 158 Kings Road, Harrogate, North Yorkshire, HG1 5HY

FS 596319

Independent Financial Planning & Care Fees Advice We provide advice on a broad range of financial matters, tailored solutions and a focused strategy aimed at achieving your financial goals. Our services include: • Investment solutions

• Corporate financial planning and protection

• Retirement planning

• Protection solutions for you and your family to safeguard your income and wealth

• At retirement options • Bespoke investment management and a discretionary investment service provided by Cardale Asset Management Ltd • Advice on funding Long Term Care provided by a SOLLA (Society of Later Life Advisers) accredited individual

CARDALE

• Mortgage and Equity Release • Review service for Attorneys and Trustees • Inheritance Tax and Estate Planning • Tax planning solutions

Financial Planning

Cardale Financial Planning Limited is authorised and regulated by the Financial Conduct Authority. Registered in England and Wales No. 4574066. Registered Office: 2 Greengate, Cardale Park, Harrogate, HG3 1GY.

For an initial meeting at our expense contact Cardale Financial Planning

Telephone: 01423 534100 2 Greengate, Cardale Park, Harrogate, HG3 1GY. Email: sally.rollinson@cardale-fp.co.uk Web: www.cardale-asset.co.uk

Cardale Financial Planning is a company of independent financial planners, which is at the heart of Cardale Asset Management, a well- respected and privately owned investment management company, based in Harrogate. Our four advisers have a combined experience of over 75 years in the industry. Sally Rollinson, (pictured below), is a Chartered Financial Planner and an accredited member of SOLLA, (Society of Later Life Advisers). Sally specialises in providing advice to older clients on such matters as finding the most efficient way to pay care fees, planning to mitigate inheritance tax, retirement options, investment advice and wealth preservation. ‘We find that many clients are concerned about funding their long term care. They are concerned about whether they will have the choice of care they would like, whether their savings will last for long enough, and whether they will be able to leave any inheritance to their loved ones. There are a number of solutions available to satisfy these concerns and it is of paramount importance that advice is sought as soon as possible from a suitably qualified professional’ We feel it is very important to work closely with your other professional advisers, such as your accountant or solicitor in order to make sure that all of your financial, legal and taxation requirements are met. We will happily visit you in your home or welcome you into our office, and would be delighted to include any family members you would like to be present at the meetings. Our initial meetings are at our expense and without obligation. Any future fees are provided to you up front and in easy to understand terms for your agreement prior to any further work being carried out.

Â&#x2021; 5HFHQWO\ UHQRYDWHG HDUO\ WK &HQWXU\ *UDGH OLVWHG EXLOGLQJ FRPSOHPHQWHG E\ RXU VWDWH RI WKH DUW H[WHQVLRQ LQFRUSRUDWLQJ D VHSDUDWH ZLQJ GHVLJQHG WR SURYLGH WKH SHUIHFW HQYLURQPHQW IRU UHVLGHQWV ZLWK GHPHQWLD 7KLV LQFOXGHV D VHQVRU\ URRP DQG EHDXWLIXO VHFXUH RXWVLGH JDUGHQ VHDWLQJ DUHD $ QHZ QXUVLQJ ZLQJ ZLWK DOO PRGHUQ IDFLOLWLHV LQFOXGLQJ DVVLVWHG EDWKLQJ DOO ZLWK IXOO HQ VXLWH VKRZHU URRPV Â&#x2021; URRPV LQ WRWDO DOO HQ VXLWH ZLWK D QXPEHU RI VXLWHV VXLWDEOH IRU FRXSOHV Â&#x2021; :H FDWHU IRU DOO PHGLFDO FRQGLWLRQV LQFOXGLQJ HOGHUO\ WHUPLQDOO\ LOO DQG SK\VLFDOO\ GLVDEOHG Â&#x2021; 6KRUW WHUP DQG KROLGD\ VWD\V ZHOFRPH Â&#x2021; 3URIHVVLRQDO WHDP RI QXUVHV OHDG E\ RXU KLJKO\ TXDOLÃ&#x20AC;HG PDQDJHU 0LFKDHOD 0RUULVRQ 501 Â&#x2021; +LJK VWDQGDUG RI PHGLFDO FDUH Â&#x2021; 5HJXODU RXWLQJV LQ RXU PRELOLW\ HTXLSSHG PLQLEXV Visit our website for further information or telephone to request a brochure, or just pop in to talk to one of our team

Telephone: 01729 822 268 Settle, North Yorkshire BD24 9JU www.anleyhall.co.uk

We are here to help you or your family remain living safely and comfortably at home, enabling you to live a full and independent life. Our service is flexible and designed to meet your needs, giving you the opportunity to decide exactly how you would like us to support you. We are available 365 days a year, 24 hours a day starting from as little as a 30 minute visit. Our services are an alternative to residential care and include options for overnight and live-in care. All our Care and Support Workers are matched and trained according to your needs, ensuring that you receive the best possible care and support. We offer a competitive , professional and affordable service and can work with you to design a package of care to suit your budget. Approved provider with North Yorkshire County Council

Call us on: 01423 813530

Caremark (Harrogate) Evans Business Centre Hartwith Way

email: harrogate@caremark.co.uk

www.caremark.co.uk/harrogate

Home Visits

Domiciliary or home visit eye care for the housebound and clients in care homes.

VisionCareOptometry York 28 York Road, York, YO24 4LZ 01904 784 040

Castleford 19 Sagar Street, Castleford, WF10 1AG 01977 282 100

Email: enquiries@visioncareoptometry.co.uk Website: visioncareoptometry.co.uk

Notes & Information Notes & Information

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Harrogate (Registered Office) Age UK North Yorkshire Harrogate (Registered (RegisteredOffice) Office) Harrogate 9 North Park Road Age UK North North Yorkshire Yorkshire Harrogate Harrogate Community House 9 North Park Road HG1 5PD 46-50 East Parade Harrogate Harrogate HG1 5PD t. 01423 HG1 5RR 502 253 (Information and Advice) t. 01423 507 903 (Insurance Products and Services) t. 01423 502 253 (Information and Advice) t. 01423 502 253 (Information and Advice) t. 01423 507 903 (Insurance Products and Services) Monday Friday 10am-1pmProducts and Services) t. 01423 to 511 430 (Insurance Monday to to Friday Friday 10am-1pm 10am-1pm Monday Northallerton Age UK North Yorkshire Northallerton Northallerton 33 High Street North Yorkshire Yorkshire Age UK North Northallerton 33 High Street Street North Yorkshire Northallerton Northallerton DL7 8EE North North Yorkshire Yorkshire DL7 8EE DL7 8EE t. 01609 771 624 t. 01609 771 624 t. 01609 771 624 Monday to Thursday 10am-1pm Monday to Thursday 10am-1pm Other times by appointment Monday to Thursday 10am-1pm Other times by appointment Other times by appointment Ripon Ripon Age UK North Yorkshire Ripon Age UK NorthHouse Yorkshire Community Age UK North Yorkshire Community House 75 Allhallowgate 75 Allhallowgate Community House Ripon Ripon 75 Allhallowgate HG4 1LE 1LE HG4 Ripon HG4 1LE t. 01765 01765 606 606872 872 t. t. 01765 606 872 Monday to to Thursday Thursday10am-1pm 10am-1pm Monday also Fridays only only 10am-1pm 10am-1pmfor forInformation Informationand andAdvice Advice Monday to Thursday 10am-1pm also Fridays only 10am-1pm for Information and Advice

Although we would like to thank all of the sponsors within this folder for their support, neither Age UK North Yorkshire or Excell AlthoughLtd we would like to thank allor of the sponsors within this folder their support, UKsupply. North Yorkshire or Excell Media Ltd can recommend or Media can recommend endorse any services orfor products thatneither they Age may endorse any services or products that they may supply.

Although we would Yorkshire like to thank is all of the sponsors within this folder for their support, neither Age UK North Yorkshire or Excell Media Ltd can recommend or Age North a Charity registered Charity (number 1124567) Company Limited Guarantee (number 6456185), Age UKUK North Yorkshire is a registered (number 1124567) and Company Limited byand Guarantee (number 6456185),by Registered in England and Wales – endorse any services or products that they may supply. Registered in 9England – HG1 Registered office: Harrogate house, 46-50 Parade, Harrogate HG1and 5RR. Registered office: North Parkand Road, Wales Harrogate 5PD. Age UK North Yorkshire is an Community appointed representative of Age UKEast Enterprises Ltd which is authorised regulated by the Financial Conduct Authority for insurance mediation. Register number 311438. IDBB2658 06/03 Age UK North Yorkshire is an appointed representative of Age UK Enterprises Ltd which is authorised and regulated by the Age UK North Yorkshire is a registered Charity (number 1124567) and Company Limited by Guarantee (number 6456185), Registered in England and Wales – Registered office: 9 North Park Road, for Harrogate HG1 5PD. Age UK North Yorkshirenumber is an appointed representative of Age UK Enterprises Ltd which is authorised and Financial Conduct Authority insurance mediation. Register 311438. IDBB2658 06/03 regulated by the Financial Conduct Authority for insurance mediation. Register number 311438. IDBB2658 06/03