Ph o t o b y Ay o Og u n s e i n d e o n Un s p l a s h
PROVIDING THE HOW
BY DEREK STEPHENSON, MANAGER - FRANCHISE SUPPORT
At EXIT Realty Corp. International we understand the importance of having a direct and strong support system available to all our associates, so they have access to friendly and experienced support five days a week via chat, phone, text as well as email. EXIT’s Franchise Support Department, as it’s known, assists with all of EXIT’s programs, resources, and tools. Our representatives understand real estate is not your typical nine-to-five career and with the current unique market, associates need answers today! Our goal is to educate, ensuring all our people have an in-depth and diverse understanding of our programs, rather than providing a quick answer which may result in misunderstanding or frustration in the future. At EXIT, we don’t just provide the systems; we provide the support as well. From the incubation period of an office before it launches, right through to the franchisee’s or administrator’s final training session in EXIT’s online production program MEMO, to providing floor plans and EXIT logos, or digital presentations and turnkey, personalized websites, the entire Franchise Support team is behind EXIT associates every step of the way. Everything about our team is geared towards providing superior service to EXIT’s people so they can go out and provide excellence for the public. I’m a firm believer in the importance of having the right person in the right place and department. Each team member brings an ‘it’ factor to training or supporting and assisting all EXIT associates is always top of mind. Every representative on our team goes through an extensive hiring process because EXIT Realty’s Founder and Chairman, Steve Morris, believes in the importance of hiring for life, and our team has recently grown again.
22 Volume 11 Issue 1